Telemedicine

Virtual care and clinic

Employees and faculty members covered by the Concordia Health Plan, along with their eligible dependants, have access to Sun Life Virtual Care, by Dialogue.

This virtual clinic allows users to consult with a nurse or physician to:

• Receive physical or mental health advice
• Obtain a diagnosis
• Receive a prescription, when appropriate

Adding family member

• Members with individual coverage can register one additional email address.
• Members with family coverage can add up to four email addresses.

How does the service work?

Virtual Care uses chat, secure messaging, and audio and video consultations to provide remote care.

The service is available across Canada, 24 hours a day, 7 days a week. However, some services, such as prescriptions, are available only during the clinic's operating hours:

• Monday to Friday: 8 a.m. to 8 p.m.
• Saturday and Sunday: 10 a.m. to 4 p.m.

Registration

To register for Virtual Care, download the Sun Life app. You will need your member ID and contract number.

You can find this information in your Sun Life account:

1. Select Coverage information.
2. Under Resources, click Print my benefits card.
3. Locate your member ID and contract number.

Sun Life Provider Search 

Members also have access to the Sun Life Provider Search, a tool that helps locate health-care professionals nearby.

To search, simply enter a postal code and select a type of care, including:

• Dental care
• Paramedical services
• Mental health services
• Vision care
• Medical supplies and equipment
• Pharmacies
• Medical care

Virtual appointments

When searching in Sun Life, the Virtual Visits icon identifies providers who offer online appointments.

Receipts related to virtual appointments may also be submitted under the Concordia Health Plan.