Annual highlights

With some services still reduced, RMA remained dedicated to providing access to collections and programming and, in-keeping with 2020-2021, that dedication resulted in doubled numbers in digital preservation, social media activities and historical archives contributions:

• Resumption of most on-campus activities as a result of a new hybrid work schedule.
• Reopening of the RMA Reading Room in October 2021 in response to a backlog of requests for on-site materials due to 2020 closures. Research requests provided by the Historical Archives Team remain steady: a total of 204 requests (up from 145 in 2020-2021), 27 accessions (up from 7 in 2020-2021) and 36 archival materials contributions to external and internal projects and events (up from 23 in 2020-2021), including gallery and virtual exhibitions, media productions and publications. 
• Records Management developed and implemented DocuSign, the University e-signature platform, and continued implementing CONDOR (Concordia’s Document Repository).
• Increases to all services related to on-campus return and to electronic documents, resulting in the lowest percentage of services related to paper documents ever provided.
• Records Management Advisory services more than doubled from last year, with 19 Departments and units receiving services, including 43 training sessions to over 600 users.
• The Digital Preservation program hit milestones in content migration from analog to digital and system upgrades.
• Again this year, RMA Social Media channels experienced marked growth with 434 new followers and 8,157 engagements (a 30% increase from 2020-2021).