Saul Carliner, PhD

Biography

I am not accepting PhD students.

Saul Carliner is a Professor of Educational Technology at  Concordia University in Montreal. He is a past chair of the Department ofEducation, past director of the Education Doctoral Program, graduate programs  in Educational Technology, and the Graduate Certificate in Teaching and  Learning.

He teaches undergraduate courses on educational  communication and training and development, and master’s courses on  instructional design, human performance technology and administering  educational technology units. He has supervised 11 PhD students to successful  graduation, 19 master’s research students, and 78 master’s internship students. 

Before starting his academic career, Carliner spent nearly two decades in industry, including 12 years at IBM where he worked as a technical communicator and instructional designer and later oversaw marketing communications for its customer education. Afterwards he worked as an executive vice-president of a boutique services firm in Minneapolis. He continues  to  consult for  organizations like the Boston Scientific, Canada School of Public Service, Lowe’s, National Judicial  Institute, PWC Canada, ST Microelectronics, and the Turkish Management Center.

Carliner’s research focuses on the design of instructionaland informational materials for the workplace and higher education, themanagement of groups that produce these materials, and related issues of policyand professionalism. In his career, he has received $CAD 1,865,832 in research funding,$CAD 1,053, 238 as a primary investigator from agencies such as the SocialSciences and Humanities Research Council, Future Skills Centre, MITACs,Employment and Social Development Canada, Canadian Centre for Learning, andHong Kong University Grants Council. Among his 250-plus publications are 13books, including the upcoming Training Design Essentials: Guiding L&DPrograms from Concept to Launch (ATD Press); number 1 best-seller (inCanada) An Overview of Training and Development (Lakewood Media), and CareerAnxiety: Guidance Through Tough Times (International Career Press) as wellas nearly 60 peer-reviewed articles.

Carliner is a Fellow and past board member of the Institute for Performance and Learning;Fellow and past international president of the Society for TechnicalCommunication, past president of the Canadian Network for Innovation inEducation, and a past editor-in-chief of the IEEE Transactions onProfessional Communication. He serves on the editorial boards of the CanadianJournal of Learning and Technology and the Journal of WorkplaceLearning. Carliner also served two terms on the Faculty Senate ofConcordia. In the broader community, he has served as President of Ometz, ahuman services agency; Vice-Chair of the Brookline (Massachusetts) Commissionon the Arts, and Chair of Friends of Fernbank, and is a graduate of severalcommunity leadership programs.

Carliner has received recognition for his teaching,research, service, and practice. EduFlow named him one of the top 100 Top 100Influencers on eLearning in the World.

He has also received the Concordia President’s Award forExcellence in Innovation in Teaching, Ronald Blicq Award for Distinction inTechnical Communication Education from the IEEE Professional CommunicationSociety, SALTISE Best Practices and Pedagogical Innovators Award, Jay GouldAward for Excellence in Teaching Technical Communication from the Society forTechnical Communication, Kenneth Rainey Award for Excellence in Research inTechnical Communication, Cutting Edge award from the Academy of Human ResourceDevelopment, awards in two Canadian Network for Innovation in Education Awardsof Excellence competitions; and six awards for excellence in the Frank R SmithOutstanding Article in Technical Communication competition, including two Bestof Show awards.

Carliner began his career in various communication andinstructional design roles at IBM in Rochester, Minnesota and Atlanta, Georgiaand, prior to arriving at Concordia, taught at SouthernTech (now Kennesaw StateUniversity), University of Minnesota, Bentley College, and the City Universityof Hong Kong. Between 2016 and 2019, he served on the faculty of theInternational Summer School of the University of International Business andEconomics in Beijing. He holds degrees from Carnegie Mellon University, Universityof Minnesota, and Georgia State University and is a Certified Training andDevelopment Professional (CTDP).  

Education and certification

Degrees

·      PhD. Instructional Technology. Georgia State University. Dissertation: "Every  Object Tells a Story: A Grounded Model of Design for Object-Based Learning in  Museums.

·      MAg. Technical Communication. University of Minnesota.

·      BA. Economics, Professional Writing, and Public Policy and Management, minor in Administration and Management Science. Carnegie Mellon University.

Credentials

·      Certified  Training and Development Professional, awarded by the Institute for Performance  and learning (formerly Canadian Society for Training and Development).

·      Certified  Facilitator of Training. 

Academic experience

·       Concordia  University, Montreal, Quebec. Chair, Department of Education (2022-2025). Director, Educational Technology Programs (2018-2022) Director,  Graduate Certificate in Teaching in Higher and Continuing  Education  (formerly Graduate Certificate in University Teaching) (2018-2022). Interim  Chair, Department of Education  (2017-2018). Professor(since  2016). Provost Fellow for  e-Learning  (2012-2016). Director, Education  Doctoral Program (2011-2016). Associate  Professor (2007-2016). Assistant  Professor (2003-2007).

·       University of  International Business and Economics, Beijing, China. Summer School Instructor(2019,2018, 2017, 2016).

·       City  University of Hong Kong, Hong Kong. 2001, 2002-2003. Department  of  English and Communication. Visiting Assistant Professor.

·       Bentley  College, Waltham, Massachusetts. 1999-2002.  Assistant  Professor,  Information Design and Corporate Communication Department and Department of English.

·       University of Minnesota. St. Paul, Minnesota. 1998-1999. Assistant Professor. Department of Rhetoric.

·       Southern  Polytechnic State University (now Kennesaw State University), Marietta, Georgia. 1992-1996. Assistant Professor of Technical Communication.Department of Humanities and Technical  Communication.

Professional experience

Carliner & Company. 1992-1995 and since 1998. Managing Partner.

Fredrickson Communications, Inc. Minneapolis, Minnesota. 1995-1998.

IBM Corporation. 1980-1992
Advisory Marketing Programs Administrator (Customer Education)
Education Development Administrator (Technical Education)
Information Developer (System Products Division)

Courses taught in the past 5 years

Bachelor’s
Introduction to Training and Development (EDUC 240) (online, through e-Concordia)

Educational Communication (EDUC 270) (online, through e-Concordia)

Master’s and Diploma
Fundamentals of Instructional Design (ETEC 650)

Fundamentals of Human Performance Technology (ETEC 651)
Administering Educational Technology Units (ETEC c671)
Human Resource Policy (ETEC 676/576)

Graduate Certificate in Teaching in Higher and Continuing Education(C-TEACH)

Foundations of Teaching and Learning in Higher Education (UNIT 606)

Foundations of Course Design in Higher Education (UNIT 607)

Doctoral
Advanced Issues in Education (EDUC 809)
Advanced Readings in Educational Technology, Instructional Design, and Human Performance Technology (doctoral tutorial)

Research interests and current projects

Funding

External Research Grants in the Past Decade

Cucinelli, G. & Carliner, S.(co-applicant). (2024.) AI and Education: Applications in Instructional Design,and Human Performance Technology. SSHRC Connections Grant. $CDN 24,855.

Spink, E., Carliner, S. (co-investigator),Kovary, G., Gillis, L., Yap, R., & Pound, M. (2023.) Building Our Capacity to Develop Skills forSuccess in Canada’s Workforce. Employment and Skills Development Canada, Skillsfor Success Program – Research and Innovation Stream. $CDN 585,690.

Bakir, I. & Carliner, S.  (2022.) Internship placement managementsystem. MITACS Accelerate. $CDN 90,000.

Carliner, S.(primary investigator), Piechowiak (co-investigator), M. Lassana Mané, M.L, & Franzoni, M. (partners).Analyse des programmes d'accueil des talents issus de l'immigration parles PME manufacturières québécoises en région. Future Skills Centre. $CDN111,183.

Carliner, S.(primary investigator) & Cucinelli, G (co-investigator). Informal Learning forCurrent and Longer-Term Employability. Social Sciences and Humanities ResearchCouncil. 2020-2023. $99,118

$54,000 in additional funding for the project from the Department ofNational Defence Research Initiative.

Concordia  University and Marianpolis College. (2019.) Au bout des doigts: une approchedifférente au développement professionnel de l'enseignement et del'apprentissage dans les universités et les cégeps, troisieme et dernier annee (Translation:– ‘Bring It to Them: A New Approach to Professional Development on Teaching andLearning for Universities and Cegeps’—Third and Final Year) L’EntenteCanada-Quebec program of the Ministere de l’Education et de l’EnseignementSuperieur. (Primary investigator for an institutional grant.) $CDN 68,257.

Concordia  University and Marianpolis College. (2018.) Au bout des doigts: une approchedifférente au développement professionnel de l'enseignement et del'apprentissage dans les universités et les cégeps, annee 2 (Translation: –‘Bring It to Them: A New Approach to Professional Development on Teaching andLearning for Universities and Cegeps’—Year 2) L’Entente Canada-Quebec programof the Ministere de l’Education et de l’Enseignement Superieur. (Primaryinvestigator for an institutional grant.) $CDN 75,950.

Concordia  University and Marianpolis College. (2017.) Au bout des doigts: une approchedifférente au développement professionnel de l'enseignement et del'apprentissage dans les universités et les cégeps (Translation: – ‘Bring It toThem: A New Approach to Professional Development on Teaching and Learning forUniversities and Cegeps’) L’Entente Canada-Quebec program of the Ministere del’Education et de l’Enseignement Superieur. (Primary investigator for aninstitutional grant.) $CDN 57,899.

Davidson,A.L., Cucinelli, G., Carliner, S, Light,E. & Oostveen, R. (2016.)  Exploring the potential of the digital“maker:” Movement for authentic learning. SocialSciences and Humanities Research Council of Canada Insight DevelopmentGrant.  $CDN $62,289

Introduction to Training and Development (EDUC 240)

Undergraduate.
Online only.

Note: I designed this course and recorded the lectures. Other faculty member are the instructors of record and address day-to-day and grading issues.

Educational Communication (EDUC 270)

Undergraduate.
Online only.

Note: I designed this course and recorded the lectures. Other faculty member are the instructors of record and address day-to-day and grading issues.

In this award-winning course, students develop fundamental communication skills used by effective instructors and professional communicators. Specifically, this course prepares students to write the most basic types of content, including definitions, objectives, descriptions and procedures. This course has two paths:

• Learners following an education path through the course then learn how to prepare the most common forms of written instructional content, including objectives, assessment questions, lesson plans, and how-to articles.
• Learners following an professional communication path learn to prepare the most common forms of written technical and professional content, including catalog and reference entries, press releases, social media announcements, and how-to articles. 

This practical, writing-intensive course also emphasizes effective style for instructional, technical, and professional communication, such as tips for writing clearly and elegantly, powerfully opening and closing materials, using visuals to replace words, and designing pages and screens.

Fundamentals of Instructional Design (EDUC 650/550)

Master's and graduate diploma
Fall term

This course introduces  students to instructional design, which refers to both the systematic process  for preparing learning materials as well as to the theories and principles that  guide that work.  Working on a real-world project, students directly  engage in the process and prepare an instructional program.

Fundamentals of Human Performance Technology (ETEC 651)

Building on the base of instructional design, this course introduces human performance technology (HPT). HPT is a set of principles and methods for identifying and solving problems that cannot be solved through instructional programs alone.  Working on a real-world project, students design a variety of non-instructional interventions.

Administering Educational Technology Units (EDUC 671/571)

Master's and graduate diploma
Fall term

This course prepares  students to integrate into the real-world practice of educational technology  and to eventually assume leadership positions in organizations. Through readings,  experiential learning activities, and other assignments, this course introduces  students to the basic themes of administering educational technology groups:(a) business management—successfully competing for work and resources needed to  complete it; (b) project management—planning work and overseeing its progress; and (c) people management—establishing and managing expectations of, and  relationships with, members of the group.

Recent and Classic Peer-Reviewed Articles

·      Liu, W. & Carliner,S. (Published online as Early Access.) An exploration into the roles ofcultures in Technical Communication: A content analysis of the Journal ofBusiness and Technical Communication, IEEE Transactions on ProfessionalCommunication.

·       Liu, W. & Carliner, S. (Published onlineas Early Access.) Using the DACUM approach to identify theroles of cultures and cultural competence in Technical Communication, IEEETransactions on Professional Communication. DOI: 10.1109/TPC.2026.3712283

·       Bekkouche,N.* & Carliner, S. (2026.) Academic preparedness among transnationalstudents in Canada. New Horizons in AdultEducation and HRD.

·      Carliner, S. & Chen, Y. (2024.)Instructional design: A collaboration or a consultation? Journal of AppliedInstructional Design.

·      Carliner, S. (2023.) Invited Reaction:Response to Lubin and Reio, “From the standpoint of instructional designers:Critically investigating the coordination of ID contributions to collaborativeonline course development,” New Horizons in Adult Education and HumanResource Development, 35(3), 141-145.

·       Price,D. W., Carliner, S., & Lopez, M. (2023.) Validating interactions: How learners, peers and policies explain teaching needs, Performance ImprovementQuarterly. https://doi.org/10.56811/PIQ-20-0058

·      Bekkouche,N., Schmid, R., & Carliner, S. (2021.) “Simmering Pressure”:How systemic stress impacts graduate student mental health, PerformanceImprovement Quarterly, 34(4), 547-572.

·      Shi, X., Carliner,S. & Wan, W. (2020.) Internet-mediated genres 2000 to 2018: Anintegrative literature review. IEEETransactions on Professional Communication, 63(4), 279-295.

·      Chen, Y.,* & Carliner, S. (2020.) Aspecial SME: An integrative literature review of the relationship betweeninstructional designers and faculty in the design of online courses for highereducation. Performance Improvement Quarterly, 33(4), 471-495.

·      Burton-Macleod, N.* & Carliner, S. (2020.) Microlearning to support trainingtransfer:  Anursing professional development case study, Journal of Applied Instructional Designs, 9(1), 65-79.

·       Carliner, S.,Kavanagh, E. & Kleimann, S. (2019.) L’apport de la pensée design à l’amélioration des communications, Clarity 80.

·      Chen, Y.,* Carliner,  S. Garcia Martinez, S*. & Davidson, A. L. (2019.)  Exploring perceptions of e-books among CEGEP students and faculty, Canadian Journal of Learning and Technology, 45(1). Viewed  at https://www.cjlt.ca/index.php/cjlt/article/view/27641. 

·      Carliner,  S., Qayyum, A.,  & Sanchez-Lozano, J.C. (2014.) What measures of productivity and effectiveness do Technical  Communication managers track and report? Technical  Communication.

·       Carliner,S. (2012.) Using businessmodels to describe Technical Communication groups. Technical Communication, 59(2), 124-147.

·       Carliner,S. (2012.) The three  approaches to professionalization in Technical Communication.  Technical  Communication, 59(1), 49-65.

·       Carliner, S. (2003.)Characteristic-based, task-based, and results-based: the three valuesystems for assessing professionally produced technical communication

·       Carliner,S. (2001.) Emerging skillsin technical communication: the information designer's place in a new careerpath for technical communicators. Technical Communication,  48(2), 156-175.

·       Carliner,  S. (2001.) Modeling  information for three-dimensional space: lessons learned from museum exhibit  design. Technical communication,  48(1), 66-81.

·       Carliner,S. (2000.) Physical,cognitive, and affective: a three-part framework for information design, Technical communication,  47(4), 561-576.

·       Carliner,S. (1996.)  Evolution-revolution:  toward a strategic view of technicalcommunication.  Technical Communication,  43(3),266-276.

Books and Technical Reports

Carliner,S. (Accepted for 2027publication.) Training design essentials:Guiding L&D projects from concept to launch. Alexandria, VA: ATD Press.

Carliner, S., Price, D. W., Patterson, A.,Mullone, M., Mwangi, C., Kaluchova, M., Keramati, M., King, S., Yap, R., &Martin, R. (2025.) Practitioner Report: Training for Adaptability in theWorkplace. Toronto, ON: Institute for Performance and Learning.

Carliner, S., Price, D. W., Patterson, A.,Mullone, M., Mwangi, C., Kaluchova, M., Keramati, M., King, S., Yap, R., &Martin, R. (2025.) Rapportdu praticien: Formation à l'adaptabilité sur le lieu de travail. Toronto, ON: Institut pour laperformance et l'apprentissage.

Carliner, S., Price, D. W., Patterson, A.,Mullone, M., Mwangi, C., Kaluchova, M., Keramati, M., King, S., Yap, R., &Martin, R. (2025.) Practitioner Report: Training for Collaboration in theWorkplace. Toronto, ON: Institute for Performance and Learning.

Carliner, S., Price, D. W., Patterson, A.,Mullone, M., Mwangi, C., Kaluchova, M., Keramati, M., King, S., Yap, R., &Martin, R. (2025.) Rapportdu praticien: Formationà la collaboration sur le lieu de travail. Toronto, ON: Institut pour laperformance et l'apprentissage.

Carliner, S., Price, D. W., Patterson, A.,Mullone, M., Mwangi, C., Kaluchova, M., Keramati, M., King, S., Yap, R., &Martin, R. (2025.) Practitioner Report: Training for Creativity-and-Innovationin the Workplace. Toronto, ON: Institute for Performance and Learning.

Carliner, S., Price, D. W., Patterson, A.,Mullone, M., Mwangi, C., Kaluchova, M., Keramati, M., King, S., Yap, R., &Martin, R. (2025.) Rapport dupraticien: Formation à la créativité et à l'innovation sur le lieu de travail.Toronto, ON: Institut pour la performance et l'apprentissage. 

Carliner,  S. (In  press.) Communicating  Instructional and Informational Content. Montreal,  QC: Concordia  University Press (Open  Educational Resource).

Carliner,  S. (In  press.) Communicating  Instructional and Informational Content with  Style. Montreal, QC:  Concordia University Press (Open  Educational  Resource).

Carliner,  S. Driscoll,M.,&Thayer, Y. (2021.) Career Anxiety: Guidance for ToughTimes. Christiansburg, VA: International Career Press.

Carliner,  S. &Driscoll, M.(2019.) An Overview of Training and Development:  WhyTrainingMatters. Minneapolis, MN: Lakewood Media:

Carliner,  S. (2017.)Departmental Review Research Series: Implications of Recent Trends in  Learning  Techniques  and Technologies. Ottawa, ON: Canada School of Public  Service.

Carliner,  S. (2017.)Departmental Review Research Series: Trends in Learning Techniques andTechnologies.Ottawa,  ON: Canada School of Public Service.

Carliner,  S.(2015.) Training  Design  Basics (2^nd ed). Alexandria, VA: ATD Press.

Carliner,  S.(2012.) Informal  Learning  Basics, Alexandria, VA: ASTD Press.

Carliner,  S. &Shank, P.(2008.) The E-Learning Handbook. San Francisco, CA:Pfeiffer. 

Carliner  ,S. (19999.) An  Overview  of Online Learning. San Francisco, Minneapolis, MN: LakewoodPress. 

Barnum,C. & Carliner, S. (1993.) Techniques  for Technical  Communicators. New York, NY: Macmillan. 

Recent Book Chapters and Papers in Proceedings

Garcia, D. R., Waddington, D., Medwid, R., & Carliner,S. (Accepted.) Making our ideas count: Five ways to help politicians adopteducational policy proposals. Education Canada magazine.

Carliner,  S. , Cucinelli, G.,& Karim, S. (2025.) Will AI change the work of instructional designers? Maybe it already has, Learning Solutions (July 2025).

Carliner, S. (2025.) Five common challenges in technical reviews andhow to address them, TC World magazine (May 6, 2025). Retrieved May 7,2025 from https://www.tcworld.info/e-magazine/technical-writing/five-common-challenges-in-technical-reviews-and-how-to-address-them.

Carliner,  S. (2025.)The death of STC: A lossfor me, a signal for the profession? ProComm 2025. Proceedings of PROCOMM2025. Piscataway, NJ: IEEE Professional Communication Society.

Carliner,  S. (2025.)Free choice learning  online: Using a template-based approach to design for virtual museum  exhibitions. Proceedings of PROCOMM 2025. Piscataway, NJ: IEEE  Professional Communication Society.

Carliner,  S. &Lee, J. Y. (2025.) Is Human Performance Technology (HPT) dead? A conceptualreview of the current state of the paradigm. Proceedings of the 2025 Academyof Human Resource Development Research Conference in the Americas. St.Paul, MN: Academy of Human Resource Development.

Karim, S. & Carliner,  S. (2025.) Informal learning for current and longer-term employability: Insightsfrom actual learning logs. Proceedings of the 2025 Academy of Human ResourceDevelopment Research Conference in the Americas. St. Paul, MN: Academy ofHuman Resource Development. 

Carliner,S. (2024.)Bullying of LGBTQ faculty in academia: A real-life challenge informed by theliterature. In Gedro, G. & Rocco, T. (eds.) TheRoutledge Handbook of LGBTQ Identity in Organizations and Society. NewYork, NY: Routledge. 

Cucinelli, G. & Carliner, S. (2024.) Imaginer l’enseignement dans un monde où l’IA planifie leçons, programmes et examens, Le Devoir (July 8, 2024.) Retrieved September 13, 2024 from https://www.ledevoir.com/opinion/idees/816113/idees-imaginer-enseignement-monde-ou-ia-planifie-lecons-programmes-examens.

Carliner,S. (2024.) Chapter 16: Informal learning. In Reiser, R.A. & Carr-Chelman, A. (eds.) Trends and Issues in Instructional Design (5^th ed.), Pearson.

McGill, C. M., Rocco, T.S., Collins, J.C., Bowman, L.,Githens, R. P., Hutchins, H.M., Victoria, N., Carliner, S., Vega, G.P., Gedro,J. & Nechodomu, T. (2023.) Chapter 6: Navigating personal and professional identitiesin the higher education workplace: A facilitated autoethnography. In Rodriquez,N. (2023.) Queer Studies in Education. New York, NY: Oxford UniversityPress.

Carliner, S. (2023.)Certification. In Banner, P. & Mahoney, D. (eds.) The Language ofLearning. Denver, CO: XML Press.

Carliner,S., Driscoll,M. & Thayer, Y. (2022.) What is our work: Performance improvement orskills Development? In 2022 Proceedings of the Academy of Human ResourceDevelopment Virtual Research Conference in the Americas, St, Paul, MN,Academy of Human Resource Development.

Batty,M. Bakir, I., & Carliner, S. (2021.) Work placements in academic degree programs: An overview of the feedback and recommendations of graduatesand current students to arrange, design and implement effective co-ops and  internships. In 2021 Proceedings of the Academy of Human Resource  Development Virtual Research Conference in the Americas, St, Paul, MN,  Academy of Human Resource Development.

Driscoll,M., Thayer, Y., & Carliner, S. (2021.) Is the workplace stacked against the worker? (And what is the role of HRD in this situation?)  In 2021 Proceedings of the Academy of Human Resource Development Virtual Research Conference in the Americas, St,Paul, MN, Academy of Human Resource Development.

Carliner,S. (2020.) Content management: Preparing technical communication students for the realities of the workplace. In Bridgeford, T. (ed.) Teaching Content Management in Technical and Professional Communication.

Carliner, S. &Chen, Y. (2019.) What relationships exist between learning experience design and instructional design? Proceedings of XD2019 : The International Conference on Experience Design, Innovation , and Entrepreneurship. 

Carliner, S. (2019.) Distance education and training in the corporate sector. In Moore, M.G. & Diehl, W. C.(ed.) Handbook of Distance Education(4^th ed). New York: Lawrence Erlbaum Associates.

Price, D.W., Carliner, S., & Chen, Y. (2017.) Independent learning. In Piña,A. A. (ed.) Instructional Design Standards for Distance Learning, Bloomington, IN: Association for EducationalCommunications and Technology, 94-106.

Carliner, S. (2017.) Chapter 25: Informallearning. In Brown, K. (ed.) CambridgeHandbook of Workplace Training and Employee Development, Cambridge, UK:Cambridge University Press, 585-606.

Professional Publications

Carliner, S. & Bleiel, N. A. (2025.) WhatSMEs wish tech writers knew, TCWorld magazine(June 2025).

Carliner, S. &Karim, S. (2024.) Revolution or evolution? AI and the work of Technical Communicators, Intercom (March/April2024.)

Angelova, E., Bertola, M., Carliner, S.,Carty, C., Cohn N., Dayanandan, S., Despland, E., Gagné, G., Grant, J., Hansen,J., Hunter, A., Joyce, P., Lafrance, M., Manning, K., Miller, E., Naudillon,F., Nelson, N., Ó’Allmhuráin, G.,Reilly, R., Rowley, R., Ryder, A., DanielSalée, D., Sheftel, S., St-Onge, N. , Townsend, C., Yeager, S., &Zazubovits, V. (2023.)Quebec’s tuition hikes founded on division, Montreal Gazette (November 28,2023).

Carliner,S. (2024.)Education and training in academia and industry, Intercom (January/February2024).

Carliner,S. (2023.)In memoriam: STC Fellow Lola Fredrickson, Intercom, 70(6), 37-38.

Carliner,S., Redish,J. & Schriver, K. (2023.) STC@70 Part 2. Thinking Forward Threelong-time STC members answer four questions about the past and future oftechnical communication, Intercom, 70(6), 22-25.

Carliner,S., Redish,J. & Schriver, K. (2023.) STC@70 Part 1. Thinking Forward Threelong-time STC members answer four questions about the past and future oftechnical communication, Intercom, 70(5). 

Carliner,S. (2023.)Increasingly flexible options for building credentials, Intercom, 69(2). 

Carliner, S. (2022.) Howdid the pandemic affect learning and instructional design? Consider these fiveobservations, Intercom (May/June 2022).

Carliner, S. (2022.) Informallearning and how we can assist it, TCWorld (March 2022). Retrieved March25, 2022 from https://www.tcworld.info/e-magazine/technical-writing/informal-learning-and-how-we-can-assist-it-1154/.

Carliner, S. & Chen, Y. (2020.) What drives perceptions of technicalcommunicators, Intercom, 67(8).

Carliner, S. & Chen, Y. (2020.) Expectations of technicalcommunicators, Intercom, 67(8).

Carliner, S. & Chen, Y. (2020.) The best and worst experiences ofworking with technical communicators, Intercom, 67(8).

Carliner, S. & Chen, Y. (2020.) About participants’ work relationshipsand experiences with technical communicators, Intercom, 67(8).

Carliner, S. & Chen, Y. (2020.) About the study, Intercom, 67(8).

Carliner, S. (2020.) Afeeling of déjà vu : Ensure refresher training isn’t a repeat of theprevious compliance course, TD Magazine (August 2020), 54-59.

Carliner, S. (2020.) Donot use this word! TCWorld, (July 2020), 38-40.

Carliner, S.  (2019.) Instructional strategies to motivate.TD Magazine (May 2019), Viewed athttps://www.td.org/magazines/td-magazine/instructional-strategies-to-motivate.Visited May 15, 2019.

Carliner, S.(2018.)To pay or notto pay: That’s the internship question. The Conversation (November 26, 2018.) Viewed athttps://theconversation.com/to-pay-or-not-to-pay-thats-the-internship-question-107544.Visited September 8, 2019.

o   Republishedin The National Post and University Affairs.

o   Translatedversions:

§  French:Carliner, S. Faut-ilrémunérer les stages étudiants. LeConversation (6 decembre 2018). Viewed at https://theconversation.com/faut-il-remunerer-les-stages-etudiants-108373.Visited September 8, 2019.

§  Indonesian:Carliner, S. Orangmagang di perusahaan: perlu dibayar atau tidak? Telaah hukum dan etik. Le Conversation (February 15, 2019).Viewed at https://theconversation.com/orang-magang-di-perusahaan-perlu-dibayar-atau-tidak-telaah-hukum-dan-etika-111354.Visited September 8, 2019.

Carliner, S.&Chen, Y. (2018.) Perceptions of job and career satisfaction, Intercom, 65(8), 23-27.

Carliner, S.&Chen, Y. (2018.) Professional development and technical communicators, Intercom, 65(8), 17-22.

Carliner, S.&Chen, Y. (2018.) What technical communicators do, Intercom, 65(8), 13-16.

Carliner, S.&Chen, Y. (2018.) Who technical communicators are: A summary of demographics,backgrounds, and employment Intercom, 65(8), 9-12.

Carliner, S.(2018.)A note from the guest editor, Intercom, 65(8), 4-6.

Carliner, S.(2018.)Tips for healthy contractor relationships, Intercom, 65(1), 22-23.

Carliner, S.&Price, D. W. (2018.) If you build it, will they come? How internal and externaltrainers successfully market their programs and services, Training, January/February 2017, 102-109.

Carliner, S. (2017) Client service: Theessence of the Technical Communication business, Intercom, 64(8), 14-17.

Carliner, S. (2017.) Communicating withCanada, Europe’s newest trading partner, TCWorld (July 2017). 36-40.

Carliner, S. (2017.) What does theskills and innovation budget hold for us? Institute for Performance andLearning, April 2017. Viewed at https://performanceandlearning.ca/skills-innovation-budget/.Visited September 24, 2018.

Carliner, S. & Price, D.W. (2017.)Organizational policies and the availability of online learning to workers,contractors, and suppliers, Training, February2017, 106-110.

Carliner, S.(2016.)An interactive introduction to instructional design for professionalcommunicators, Intercom, 63(6),201-13

Carliner,S. (2016).  In Kirkpatrick, J. &Kirkpatrick, W. (2016.)  Evaluating Training Programs (4^thed.). Alexandria, VA: ATD Press.

Carliner, S.(2015.) A portrait of performance and learning in Canada, Performance and Learning (formerly the Canadian Learning Journal), October 2015.

Carliner, S.(2015.)Technical communication at a crossroads, Intercom,62(10), 6-11.

Carliner, S.& Price, D. W. (2015.)  Talentdevelopment: More about our study of fit and preferences for names of our field,Training, 62(July/August). Onlineonly.

Carliner, S.& Price, D. W. (2015.)  TrainingMatters: A study of fit and preferences for names of our field. Training, 62(July/August).

Carliner, S.(2015.) 7 suggestions for employers hosting anintern, Association for Talent Development Higher Education blog, May 7, 2015.Viewed at https://www.td.org/Publications/Blogs/Higher-Education-Blog/2015/05%20May/7-Suggestions-for-Employers-Hosting-An-Intern.Visited September 13, 2015.

Carliner, S.& Price, D. W. (2015.) Purchasinglearning technologies, Training,62(March/April), 32-35.

Carliner, S.& Price, D. W. (2015.) How much doyou know about learning technologies? Training,62(January/Febuary),124-129.

Carliner, S.(2014.)7 informal learning lessons: Findings from a structured review of theliterature on informal learning, Training,61(September/October),30-33.

Academy of Human  Resource Development.  Member (since2007). 
Agence Ometz (a human services  agency). Board of Directors(2012-2021). Immediate Past President(2019-2021.)President (2016-2019).Vice-President (2013-2016.) 
Association for Talent Development (formerly American Society  for Training and Development) Author (since 2001). Awards  of Excellence Committee(2007-2009). Dissertation Awards  Committee(2007-2008,2010). Research Award Committee(2007-2008). International Conference and Exposition, Program Advisory  Committee (2002-2004). 
Association for Educational Communications and Technology. Lifetime  member. Publications Center of Excellence (board member 2024-2026, Chair, 2024-2026).
Buckhead (Atlanta) Business Association, Leadership  Development  Program. Class of 1993.
Canadian Network for Innovation in Education. Immediate Past President(2023-2024). President (2021-2023). Vice-President (2020-2021.)
Federation/CJA. Evaluation committee,Chair(2011-2013). Governance Committee. Chair(2008-2012.) Member,2008-2013.) Education and Culture Planning andAllocations Co-Chair(2005-2008.) Board of Directors (2005-2008.) 

Harry Kay Leadership Development Program of the Minneapolis Jewish Federation. Class of 1999.
Institute for Electrical and Electronic Engineers, Professional Communication  Society. IEEE  Transactions on Professional Communication,Editor-in-Chief,2011-2016.  Editorial Advisory Board, IEEE Transactions  on Professional Communication.2001-2007. 
Institute for Performance and Learning (formerly Canadian SocietyforTraining and Development) Certification Advisory Committee,Chair(2014-2018). Board of Directors (2008-2012). Certification Steering  Committee, Chair (2008-2012). ProgramCoordinator, Research-to-Practice  Day(2012, 2010, 2009). Program Committee, Annual Symposium, 2004-2006. Awards  of Excellence. Judge, 2004-2005. 
International Board of Standards for Training and PerformanceImprovement. Board  of Directors(2020-2022).

Society for  Technical Communication. Intercom  Editorial Advisory Committee (2016-2025. Manager 2016-2018). Executive  Director Search Committee,2013. Conference Manager,2007. International President,1995-96. Conference Manager, 2007Annual Summit. General Manager, 1992STC Annual Conference. Program Manager,1989 Annual Conference.

2026 Ronald S. Blicq Award for Distinction in TechnicalCommunication Education. Professional Communication Society of the Institutefor Electrical and Electronic Engineers.

2026 President’s Award for Innovative Excellence inTeaching. Concordia University.

2025 Cutting Edge Award from the Academy of Human ResourceDevelopment for  Is Human PerformanceTechnology (HPT) dead? A conceptual review of the current state of the paradigm.Shared with Jae Young Lee.  

Top 100 Influencers on eLearning in the World. EduFlow. 2023. 

Award of Excellence and Innovation in Instructional Design. 2022 Awards Program of the Canadian Network for Innovation in Education. Shared with Vanessa McCance and Matthieu Guilbault. May 2022.

SALTISE Best Practices and Pedagogical  Innovators Award—University. 2021. SALTISE. June 2021.

Merit Award. 2019-2020 Society for  Technical Communication (STC) Alliance Competition for An Overview of  Training and Development: Why Training Matters.  

Merit Award for An Overview of Training and Development: Why  Training Matters. 2019-2020 Alliance Competition for the Society for Technical Communication.

Intercom Award: Outstanding Magazine Article for “Technical  Communication at a Crossroads.”  Society for Technical Communication,  May 2016.

Fellow, Canadian Society for Training and Development (now the Institute  for Performance and Learning  September 23, 2015). Elected: February2015; Awarded, November 2015.

Award of Distinguished Technical Communication for "What Measures  of Productivity and Effectiveness Do Technical Communication Managers Track and  Report?" (with Juan Carlos Sanchez-Lozano and Adnan Qayyum).  2014Frank Smith Technical Communication Best Article Competition.2015.

Ken Rainey Award for Excellence in Research.  Society for  Technical Communication.  2014.

Alumni Teaching Award, Concordia University Alumni Association, 2014.

Jay R. Gould Award for Excellence in Teaching.  Society for  Technical Communication, 2014.

Award of Distinguished Technical Communication—User Manuals for Informal  Learning Basics. STC International Summit Awards, March 2014.

Award of Distinguished Technical Communication—User Manuals for Informal  Learning Basics. STC Chicago Summit Awards, January 2014.

Award of Distinguished Technical Communication for " Using Business  Models to Describe Technical Communication Groups."  2012 Frank  Smith Technical Communication Best Article Competition.S  ociety for Technical Communication. 2013.

Award of Distinguished Technical Communication. Frank R. Smith Technical  Communication Outstanding Article Competition. 2012. 

Provost's Circle of Distinction. Concordia University. Inducted 2011.

Award of Excellence. 2009 International Technical Publications  Competition for The e-Learning Handbook: Past Promises, Present  Challenges. 

Best of Show -- Outstanding Article of the Year. Frank R. Smith Technical  Communication Outstanding Article Competition. 2001, 2000.

Fellow, Society for Technical Communication. 2000.

Keith Wharton Award for Excellence in Teaching. Rhetoric's Association  for Student Technical Communicators. University of Minnesota. 1999.

Doctoral Award. Department of Middle-Secondary Education and  Instructional Technology. Georgia State University. May 1995.

Kappa Delta Pi (honor society for education students). 1989