Concordia University

http://www.concordia.ca/content/concordia/en/artsci/applied-human-sciences/faculty.html

James Conklin, PhD

Associate Professor, Applied Human Sciences

Office: L-VE 229-02 
Vanier Extension,
7141 Sherbrooke W.
Phone: (514) 848-2424 ext. 5816
Email: james.conklin@concordia.ca

James Conklin joined the Department of Applied Human Sciences as an Adjunct Professor in 2007, and is now a member of the full-time faculty.  He teaches Human Relations undergraduate courses and Human Systems Intervention graduate courses.  From 1989 until 2009 he operated a consultancy called Cadence Human Systems Inc., with offices in Ottawa and Winnipeg. The firm provided change management, knowledge management,organization development, communication, and education services for public and private sector clients. From 2005 to 2009 he was a leader of the evaluation program for Ontario’s Seniors Health Research Transfer Network, which sought to further our understanding of large system change through the movement of new knowledge into frontline practices. From 2007 to 2010 he acted as facilitator for an international think tank of aphasia researchers who were seeking to refine their collective research agenda and develop a knowledge transfer strategy.  From 2013 to 2016 Dr. Conklin was co-leader of the knowledge translation and exchange team for the OPEN research program, which was focused on the transformation of pharmacy practice in Ontario. Dr. Conklin’s work generally makes use of sensemaking and social learning frameworks and qualitative methods. He is the winner of the 2012 Concordia University Alumni Award for Excellence in Teaching.

Education

Ph.D. Special Individualized Program, Concordia University
Focus:  Social learning and knowledge exchange
MA.   Human Systems Intervention, Applied Human Sciences, Concordia University
M.A.  Interdisciplinary Studies, York University
B.I.S. (Bachelor of Independent Studies), Integrated Studies, University of Waterloo
B.A.   Political Science, University of Manitoba

Research interests

Dr. Conklin’s primary research interest is planned change and innovation. He is exploring this interest through a program of research focusing on how knowledge moves within and between bounded groups in workplace settings in Canada’s health system. Dr. Conklin's research relies primarily on qualitative methods, and is informed by theories of action science and sense making.

Awards

2016 - Research Communicator of the Year (National), President’s Media Outreach Award, Concordia University
2012 - Alumni Award for Excellence in Teaching, Concordia University
2006 - The Frank R. Smith Outstanding Journal Article "Distinguished" Award, Technical Communication, Society for Technical Communication
2004 - Fellow, Society for Technical Communication
2002 - President's Award, Society for Technical Communication


Research activities

Research grants

As Principle Investigator:

Co-Lead of the Knowledge Translation Team, and Co-Principal Investigator for one project,with: OPEN: Ontario Pharmacy Research Network Project, submitted to Ontario's Ministry of Health and Long Term Care's Health System Research Fund program.  $5.7 Million

Principal Investigator on a project entitled Working Together: Moving TowardPerson-Centered Care in Dementia. Project is funded through the BruyereResearch Institute Growth Fund, and runs from June 2013 to December 2014.$49,000.

Principal Investigator on a project entitled “Facilitating the Transition from Classroom to Workplace: Preparing New Consultants to Implement Psychosocial Interventions in Human Systems.” A funding application is currently being developed.

Principal Investigator on a project entitled “The role and impact of Advisory Committees on Knowledge Translation and Exchange.” The project is further developing work led by Conklin as co-lead of the OPEN KTE team. A funding application is currently being developed.

Principal Investigator on a CIHR Grant entitled Knowledge-to-action processes in SHRTN collaborative communities of practice.  $363,000.

Principal Investigator on a project (now complete) entitled Knowledge Translation as Action Learning : Introducing Practice Innovations into the Frontlines of Complex Continuing Care (funded by a Concordia University seed funding grant). $7,000.

As Co-Investigator:

Co-investigator on the DRiVE: Developing Regional Health InnoVation Ecosystems project, which is part of the AGEWELL-NCE Canada’s Technology and Aging Network (funded by the Government of Canada’s National Centres of Excellence Program). $447,933.

Co-investigator on a project funded by the Public Health Agency of Canada, entitled Use and Gaps in Health and Community-Based Services for Neurological Populations: A Systems Analysis. $471,242.

Co-Investigator on a CIHR planning grant (now complete) entitled “Redesigning the management of responsive behaviours for persons living with dementia.” $25,000.

Co-Investigator on grant (now complete) funded by the Ontario Ministry of Health and Long-Term Care – Ontario Stroke System Research Program, entitled “Communicative Access Measures for Health Systems.” $136,550.


Publications

Dissertation

Meaning-making dynamics within and across workgroups: An inquiry into the creation and movement of usable knowledge in a long-term care facility in Ontario.  Concordia University, Montreal, 2009.

Books

Conklin, J., and Hayhoe, G. (Eds.). (2011). Qualitative Research in Technical Communication: Perspectives and Techniques.  New York: Routledge.

Book chapters

Conklin, J., (2011). Case 1: Organizational learning in a healthcare organization: Resisting change or preserving value: A case study in a health organization. In J.H. Westover (Ed.), Organizational Culture, Learning, and Knowledge Management (pp. 413-429). Champaign, ILL: Common Ground Publishing Inc.

Peer-reviewed publications

Guilcher S.J.T.,Munce S.E.P., Conklin J., Packer T.,Verrier M., Marras C., Bereket T., Versnel J., Riopelle R., & Jaglal S.B. (2017).The Financial Burden of Prescription Drugs for Neurological Conditions inCanada: Results from the National Population Health Study of NeurologicalConditions. Health Policy, 121,389-396.

Farrell, B., Richardson, L., Raman-Wilms, L., deLaunay, D., Alsabbagh, M. W., & Conklin,J. (2017). Self-efficacy for deprescribing: a survey for health careprofessionals using evidence-based deprescribing guidelines. Research in Social and AdministrativePharmacy. (Early Online Version). http://dx.doi.org/10.1016/j.sapharm.2017.01.003

Kothari, A., Boyko, J., Conklin, J., Stolee, P., & Sibbald, S. (2015). Communities ofpractice for supporting health systems change: A missed opportunity. Health Research Policy & Systems13:33.

Conklin, J., Farrell, B., Ward, N., McCarthy, L., Irving, H.,& Raman-Wilms, L.(2015). Developmental evaluation as a strategy to enhance the uptake and use of deprescribing guidelines: protocol for a multiple case study. Implementation Science, 10:91. doi10.1186/s13012-015-0279-0. (BioMed Central has designated this a"highly accessed" article, and in the top 25% of all articles scored by Altmetric.)

Farrell, B., Tsang,C., Raman-Wilms, L., Irving, H., Conklin, J., & Pottie, K. (2015, April 7). What are priorities for deprescribing for elderly patients?  Capturing the voice of practitioners: a modified Delphi process. PLoS ONE, 10(4). doi:10.1371/journal.pone.0122246

Lapalme, J., & Conklin, J. (2015). Combining process consultation and structural interventions. Systems Research and Behavioral Science, 32, 298-311.

Schwartz, R., & Conklin, J. (2014). Competing Paradigms: Exploring Dialogue to Promote Interprofessional Collaboration and Transformation. The Journal of Applied Behavioral Science.Advance online publication. doi:10.1177/0021886314545535

Jaglal, S.B., Guilcher,S.J.T., Bereket, T., Kwan,M., Munce, S., Conklin, J., Versnel,J., Packer, T., Verrier, M., Marras, C., Pitzul, K.B., & Riopelle, R.(2014). Development of a Chronic Care Model for Neurological Conditions (CCM-NC). BMC Health Services Research,14:409.

Conklin,J.,Kyle, T., & Robertson, C.  (2013). The essential transformation: How Master’s students make sense and learn through transformative change. Management Learning, 44, 161-178.

Conklin, J., Stolee, P., Harris, M., and Lusk, E.  (2013). Knowledge Brokers in a Knowledge Network:  The Case of SHRTN Knowledge Brokers. Implementation Science, 8:7.BioMedCentral has designated this a "highly accessed" article.

Conklin, J., Cohen-Schneider,R., Linkewich, B., & Legault, E. (2012). Enacting change through action learning. Action Learning: Research and Practice, 9, 275-295.

Weaver, L., McMurtry, A., Conklin, J., Brajtman, S., &Hall, P. (2011). Harnessing complexity science for interprofessional education development: A case example.  Journal of Research in Interprofessional Practice and Education, 2.1, 100-120.

Conklin, J., Kothari, A., Stolee, P., Chambers, L., Forbes,D., & Le Clair, K. (2011). Knowledge-to-action processes in SHRTN Collaborative communities of practice: A study protocol. Implementation Science,6:12.

Conklin, J.  (2010). Resisting change or preserving value:  A case study of resistance to change in a health organization.  International Journal of Knowledge, Culture and Change Management, 10, 481-493.

Conklin, J.  (2010).Learning in the wild.  Action Learning: Research and Practice,7, 151-166.

Halabisky, B.L., Humbert, J.,Stodel, E.J., MacDonald, C.J., Chambers, L.W., Doucette, S., Dalziel, W.B.,& Conklin, J. (2010). Elearning, knowledge brokering, and nursing: Strengthening collaborative practice in long-term care. Computers, Informatics, Nursing, 28, 264-273.

Kagan, A., Simmons-Mackie, N.,Gibson, J., Conklin, J., Elman, R.J. (2009).  Closing the evidence,research and practice loop: Examples of knowledge transfer and exchange from the field of aphasia.  Aphasiology, 24, 535-548.

Conklin, J.  (2008). Introduction to the Special Issue on Qualitative Research in Technical Communication.  Technical Communication,  55, 329-332.

Conklin, J., and Stolee, P. (2008).  A Model for Evaluating Knowledge Exchange in a Network Context. Canadian Journal of Nursing Research, 40, 116-124.

Simmons-Mackie, N., Conklin, J., and Kagan, A.  (2008). Think Tank Deliberates Future Directions for the Social Approach to Aphasia.  Perspectives on Neurophysiology and Neurogenic Speech and Language Disorders, 18, 24-32.

Chambers, L. W., Conklin, J., Dalziel, W. B., MacDonald, C.J., and Stodel, E. J.  (2008).  E-learning education to promote interprofessional education with physicians, pharmacists, nurses and nurse practitioners in (LTC) facilities: promising potential solutions.  International Journal of Biomedical Engineering and Technology, 1, 233-249.

Conklin, J., Stolee, P., Luesby, D., Sharratt, M. T., and Chambers, L. W. (2007).  Enhancing Service Delivery Capacity through Knowledge Exchange: The Seniors Health Research Transfer Network.  Healthcare Management Forum, Winter,2007.

Conklin, J. (2007).  From the structure of text to the dynamic of teams:  The changing nature of technical communication practice. Technical Communication, 54, 210-231.

Hart, H., and Conklin, J.  (2006). Towards a Meaningful Model for Technical Communication. Technical Communication, 53, 395-415.  (Winner of a Distinguished Technical Communication award in the 2006 Frank R. Smith Outstanding Journal Article competition.)


Participation activities

Recent conference presentations

Invited Presentations:

Farrell, B., Conklin, J., Irving, H., Raman-Wilms, L., McCarthy,L., Rojas-Fernandez, C., Pottie, K., & Bjerre, L. (2016). Developing, Implementing and Evaluating “Deprescribing” Guidelines for the Elderly: a Mixed Methods Approach. OPEN Summit, Toronto, January 20-21, 2016.

Conklin, J., & Chun, K. (2016). Promoting knowledge translation through a stakeholder advisory committee: Factors that facilitate or impede an advisory committee’s work. OPEN Summit, Toronto, January 20-21,2016.

Conklin, J., Farrell, B. (2015). Implementing Evidence-based Deprescribing Guidelines into Practice: The Anti-Psychotic Guideline. Ontario Best Practice Exchange and Beyond: The Catalyst Event. Toronto, Ontario, September 25, 2015.

Conklin, J. (2015). Behavior Change and the Professional Writer.Missouri State University Workshop for Teachers of Technical Writing, Missouri State University, Springfield, Missouri, March 20, 2015.

Conklin, J. (2015). You Are More Powerful than you Think: Broadening the Context for Technical Writing. Society for Technical Communication Student Regional Conference, Missouri State University, Springfield, Missouri, March 21, 2015.

Conklin, J., Farrell, B., Raman-Wilms, L., McCarthy, L., Pizzola, L.,Irving, H. & Anderson, L. (2014). Developing deprescribing capacity through developmental evaluation. OPEN Summit, Toronto, October 7-8, 2014.

Farrell, B., Tsang, C., Raman-Wilms, L., Irving, H., Conklin, J., &Pottie, K., What are priorities for deprescribing for elderly patients? Capturing the voice of practitioners: a modified Delphi process. OPEN Summit, Toronto, October7-8, 2014.

Farrell, B., Conklin, J., Tsang, C., Raman-Wilms, L., Sunstrum, L.,& Irving, H., Measuring self-efficacy for deprescribing tasks: development of a scale and initial results. OPEN Summit, Toronto, October 7-8, 2014.

Conklin, J. Building on the past to create the future: the Seniors Health Knowledge Network in Ontario. Annual Summit, Seniors Health Knowledge Network (SHKN), Toronto, March 26, 2014.

Other Conference Presentations:

Conklin, J., & Chun, K.(2016). Are Research Advisory Committees Useful? Lessons from researchinto unnecessary treatments and ways of ensuring high-quality care. ChoosingWisely conference, Toronto, Ontario, March 30, 2016.

Farrell, B., & Conklin, J.(2016). Using deprescribing guidelines to improve treatment. ChoosingWisely conference, Toronto, Ontario, March 30, 2016.

Farrell B, Raman-Wilms L, Conklin J, McCarthy L, Pottie K,Rojas-Fernandez C, Bjerre L, Irving H. Deprescribing guidelines for the elderly: overview of findings from a 3 year program of research. Submitted tothe Canadian Pharmacists Conference (CPhA 2016). Calgary, Alberta, June 25-27,2015.

de Launay, D., Farrell, B., Sunstrum, L., Conklin, J., Raman-Wilms, L., Measuring self-efficacy for deprescribing tasks: development of a scale and initial results. Psychology Outside the Box conference, University of Ottawa, Ottawa, May 14-15, 2015.

McMurray, J., Sveistrup, H., McNeil, H., Waldbrook, N., Loree, J. Wolfe,D., D’Arcy, R., Conklin, J., Lear, S., Lehoux, P., Rizotti, R., Stolee 1 ,& Juzwishin, D.  Developing regional health innovation ecosystems: What we know and how they work. 44thAnnual Scientific and Educational Meeting of the Canadian Association on Gerontology. Calgary, October 23-25, 2015.

Farrell, B., Conklin, J., Raman-Wilms, L., Smith, K., McCarthy, L.,Pottie, K., Rojas-Fernandez, C., & Bjerre, L. Deprescribing guidelines for the elderly: how developmental evaluation is strengthening our process. Abstract accepted for the Canadian Pharmacy Association annual conference, Ottawa, May 28-31, 2015.

Raman-Wilms, L., Farrell, B., Conklin, J., Bjerre, L., McCarthy, L.,Pottie, K., & Rojas-Fernandez, C. 2014. Deprescribing guidelines: What are they and how do we use them? Canadian Society of Hospital Pharmacists Ontario Annual General Meeting. November 15, 2014.

Conklin, J., Stolee, P., Kothari, A. (2014). Transforming the delivery of seniors health care through Communities of Practice. 43rd Annual Scientific and Educational Meeting, Canadian Association on Gerontology.Niagara Falls, Ontario. October 18, 2014.

Conklin, J., Farrell, B., Irving, H., McCarthy, L., Pizzola, L., Pottie,K., Raman-Wilms, L., Rojas-Fernandez, C. (2014). Using developmental evaluation to facilitate the creation and implementation of evidence-based deprescribing guidelines. Annual Scientific and Educational Meeting, Canadian Association on Gerontology. Niagara Falls, Ontario. October 18, 2014.

Conklin, J., Farrell, B., Irving, H., McCarthy,L., Pizzola, L., Pottie,K., Raman-Wilms, L., Rojas-Fernandez, C. (2014). Using developmental evaluation to facilitate the creation and implementation of evidence-based deprescribing guidelines. Annual Scientific and Educational Meeting, Canadian Association on Gerontology. Niagara Falls, Ontario. October18, 2014.

Conklin, J.Farrell, B., & Irving, H. Building deprescribing capacity through developmental evaluation: Can evidence-based medicine co-exist with complexity science? Canadian Evaluation Society Annual Conference, Ottawa, June15-18,2014.

Farrell, B., Conklin, J., Ward,N., Irving, H., Raman-Wilms, L.,McCarthy, L., Rojas-Fernandez, C., Pottie, K.,Eisener-Parsche, P., &Sunstrum, L. Developing, Implementing and Evaluating “Deprescribing” Guidelines for the Elderly – a Mixed Methods Approach. Canadian Pharmacy Association annual conference, Toronto, February 2014.

Conklin, J.,Kothari, A., & Stolee, P. Facilitating Multi-Level Change through Communities of Practice for Seniors’ Health. Oral presentation, Canadian Association on Gerontology (CAG) 2013 national conference, Halifax, October17-19, 2013.

McLeod, T.,Conklin, J., White, K., Polypharmacy and Medication Use in Long-Term Care.Symposium presentation, Canadian Association on Gerontology (CAG) 2013nationalconference, Halifax, October 17-19, 2013.

Conklin, J.,Stolee, P. and Kothari, A. Mobilizing system change through communities of practice. Oral presentation, Canadian College of Health Leaders and Canadian Healthcare Association's joint conference, the 2013National Health Leadership Conference, Niagara Falls, June 10-11, 2013.

Kothari, A.,Sibbald, S.,Conklin, J., & Stolee, P. Communities of Practice as a tool for Integrating Knowledge and Practice:  The Seniors Health Knowledge Network (SHKN) Case. Abstract accepted by the Canadian Association for Health Services and Policy Research(CAHSPR) 2013 national conference, Vancouver, May 28-30, 2013.

Conklin, J.Kothari, A., and Stolee, P. Finding the edges:Challenges of case study research in emergent social systems. Refereed abstract and oral presentation,2012Qualitative Health Research Conference (Annual Conference of the International Institute for Qualitative Methodology), Montreal, October 23-25,2012.

Conklin, J.Understanding and Overcoming Resistance to Change. Refereed paper presentation,2012 TechComm Summit (Annual Conference of the Society for Technical Communication), Chicago,May 21-23, 2012.

Hayhoe, G.,& Conklin, J. Making Sense of It All:Analyzing Qualitative Data. Workshop,2012TechComm Summit (Annual Conference of the Society for Technical Communication), Chicago, May 21-23, 2012.

Conklin, J.,Cohen-Schneider, R., Linkewich, B., &Legault, E. Enacting change throughaction learning. Refereed paper presentation proposal submitted to the Action Learning 2012: The Impact of Action Learning Conference, Ashbridge Business School, Ashbridge, UK, April2012.

Conklin, J.,Sensemaking and interaction: change and resistance in frontline health practices. Paper presented at the International Institute for Qualitative Methodology’s 2011Qualitative Health Research Conference, Vancouver, October24-27, 2011.

Conklin, J., Wylie, J., Stolee, P., & Kothari, A.  Integrating Knowledge and Practice through a Provincial Knowledge Network. Paper presented at the40th Annual Scientific and Educational Meeting of the Canadian Association on Gerontology,Ottawa, October 23, 2011.

Conklin, J.,& Kagan, A. Training in reducing language barriers and increasing communicative access to healthcare services for the stroke population:Evaluation of transferring knowledge and skill into frontline practice.Invited paper presentation for the Ontario Stroke Collaborative,October 17,2011.

Conklin,J.  Implementation, resistance and the preservation of value: New ways of understanding the interaction patterns of frontline workers that impede the efforts of change agents. Global Implementation Conference, Washington,D.C., August 15-17, 2011.

Conklin,J.  Narratives over Numbers:  Why Qualitative Research is Essential. Panel session, TechComm Summit (Annual Conference of the Society for Technical Communication), May 16-18, 2011,Sacramento, California.

Conklin, J. Knowledge Transfer: New Opportunities for Technical Communicators.  Paper presentation,TechComm Summit (Annual Conference of the Society for Technical Communication),May 16-18, 2011, Sacramento, California.

Conklin, J.,& Luesby, D. (2010). Integrating Knowledge and Practice through a Provincial Knowledge Network:  The Seniors Health Research Transfer Network (SHRTN). Paper presented at the Canadian Association on Gerontology Annual Scientific & Educational Meeting. December 2-4,Montreal, Canada.

Conklin,J.  Resisting change or preserving value:  A case study ofresistance to change in a health organization.  (2010, July). Paperpresented at the Tenth International Conference on Knowledge, Culture and Changein Organizations, Montreal, Canada.

Conklin, J.(Chair). (2010, August).  Sensemaking and Changemaking in an Educational Context. Paper Symposium conducted at the 2010 Academy of Management Conference,Montreal, Canada.

Conklin, J.,Kyle, T., Robertson, C. (2010, August). Learning through a paradigm shift: Sensemaking and learning during transformative change. Paper presented at the 2010 Academy of Management Conference, Montreal, Canada.

de Guerre,D., Conklin, J., Trull, A., Kyle, T., Newman, S.(2010, August). Managing Complexity in a Temporary Learning Organization (or Community): Graduate Education for Leadership in Modern Organizations. Paper presented at the2010 Academy of Management Conference, Montreal, Canada.

Conklin, J.,Hayhoe, G. (2010, July). Using focus groups to strengthen technical communication practice. Paper presented at the 2010IPCC Conference on Communication in a Self-Service Society, University of Twente, Enschede, the Netherlands.

Conklin,J.  (2010,March). Learning in the wild.  Paper presented at the International Action Learning Conference, Henley-on-Thames, UK. 

Conklin, J.,and Luesby, D. (2009).  The value of evaluation: The example of the Seniors Health Research Transfer Network in Ontario.  Paper presented at the Canadian Evaluation Society 2009 Conference, Ottawa, Ontario.

Conklin, J.,and Turner, S. (2008).  An action learning account—Organizational change through action learning.  Paper presented at the International Conference on Action Learning: Practices, Problems and Prospects,Henley Management College, Henley-on-Thames, UK. 

Conklin, J.,and Hart, H. (2006). New roles and models for technical communicators. Paper presented at the International Technical Communication Conference, Las Vegas.

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