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Payments & refunds


Some eConcordia online courses may have a Course Material Fee to pay before accessing the course. This fee must be paid to gain access to the course and is separate from the Concordia University tuition fee. It is also not possible to combine the two fees.

Access and manage your tuition & fee payments. You can also manage tuition & fee payments by logging in to the Student Hub and going to My CU Account > Financial > My tuition & fee payments. Learn more on the Tuition and Fees page.

For the eConcordia Course Material Fee, log in at and click on Activate your course(s). Payments will appear on your statements as processed by “KnowledgeOne Inc. /”


Methods of payment

eConcordia will not accept cash for the payment of fees. Payments can be made using the following method.


Online payment

Students can pay the Course Material fees online using:

Credit cards

  • VISA
  • Mastercard
  • AMEX
  • Discover
  • VISA Debit
  • Mastercard Debit
  • JCB


Log in at and follow the payment procedure found on the Activate your course(s) section for more information.


If there is a $0 fee for a course, the payment procedure on the Activate your course(s) section needs to be followed to gain access to the course. No course material payment will be required.

It is not an option to transfer paid Course Material fees from one course to another. We also do not allow course material fees to be transferred from one term to another.

As long as the course has been successfully dropped from your Student Hub, it is considered dropped from the eConcordia portal as well. It will be removed from the eConcordia account after the DNE date.

You may not purchase a hard copy of the textbook instead of the course material.


Refund requests for eConcordia Course Material Fees are automatically sent to once the course is dropped through the Student Center.

eConcordia follows the same Academic Calendar as Concordia University. See Concordia University's course calendar for the exact dates.

If you are a student who was deregistered from all your courses or were granted a late DNE or Withdrawal request and would like to receive a refund for your course material fee, please forward your proof of deregistration or late withdrawal to in order to have your refund approved. Please note that you will lose access to the courses for which a refund was requested.

Access Register for courses to drop a course. You can also drop a course by logging in to the Student Hub and going to My CU Account > Academic > My courses.


Once the course is dropped, a refund request is automatically sent to eConcordia. eConcordia will send an email confirming the request.

Refund requests for eConcordia Course Material fees are received automatically once a student drops a course.

Refunds are processed between 10 to 15 business days after the course has been dropped. Students who paid for the course online are automatically refunded to the credit card or debit card that was used for the payment. 

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