Payments & refunds
Payments
Some eConcordia online courses may have a Direct Access Fee to pay before accessing the course. This fee must be paid to gain access to the course and is separate from the Concordia University tuition fee. It is also not possible to combine the two fees.
To pay the tuition fees, go to the MyConcordia portal. Learn more on the Tuition and Fees page.
For the eConcordia Direct Access Fee, log in at www.econcordia.com and click on Basket. Payments will appear on your statements as processed by “KnowledgeOne Inc.”
Methods of payment
eConcordia will not accept cash for the payment of fees. Payments can be made using any of the following methods.
Online payment
Students who bank with the Bank of Montreal, TD Canada Trust, Scotiabank or the Royal Bank of Canada may take advantage of this online payment service. Students can also pay tuition fees online using Visa or MasterCard. Log in at www.econcordia.com and follow the payment procedure found on the Basket page for more information.
Please note: TD Canada Trust clients with an access card containing both the Interac and Visa logos are not set up to access the Interac Online Payment service.
In-person payments
In-person payments made at 1250 Guy Street, 7th Floor can be made by personal or certified cheque, money order, bank draft or debit card (Interac).
Please note: Canadian banks limit the "daily" amount that can be withdrawn with a debit (Interac) card even if the monies are available in the student's bank account. Before coming to pay a large sum by debit card, students are asked to contact their bank to advise them that a large payment will be made. The bank should also be advised of the amount of the payment. Your bank will temporarily lift the "per day" limit, and your payment will be processed by eConcordia without undue delays.
If there is a $0 fee for a course, the payment procedure on the Basket page needs to be followed to gain access to the course. No course material payment will be required.
It is not an option to transfer paid access fees from one course to another. We also do not allow course material fees to be transferred from one term to another.
As long as the course has been successfully dropped from the MyConcordia Portal, it is considered dropped from the eConcordia portal as well. It will be removed from the eConcordia account after the DNE date.
You may not purchase a hard copy of the textbook instead of the course material.
Refunds
Refund requests for eConcordia Direct Access Fees are automatically sent to www.econcordia.com once the course is dropped through the MyConcordia Portal.
eConcordia follows the same Academic Calendar as Concordia University. See Concordia University's course calendar for the exact dates.
Log into the MyConcordia Portal and drop the course. Once the course is dropped, a refund request is automatically sent to eConcordia. eConcordia will send an email confirming the request.
Refund requests for eConcordia Course Material fees are received automatically once a student drops a course on the MyConcordia portal.
Refunds are processed between 10 to 15 business days after the course has been dropped. Students who paid for the course online are automatically refunded to the credit card or debit card that was used for the payment.
