Payments & refunds
Some eConcordia online courses may have a course material fee to pay before accessing the course. This fee must be paid to gain access to the course and is separate from the Concordia University tuition fee. It is also not possible to combine the two fees.
For the eConcordia course material fee, log in at www.econcordia.com and click on Basket. Payments will appear on your statements as processed by “KnowledgeOne Inc.”
"Course material" refers to all the content that is needed to be licensed, acquired, or leased for the purpose of offering the online course. This could include but is not limited to, third-party software, the electronic version of a textbook (or parts of it), images, articles, animations, audio, and/or video. This material has been deemed essential for the course at the request of the instructor and/or content provider. This fee is paid by students at the time of the retrieval of their eConcordia course and is in addition to the regular tuition that they pay to the university for the enrollment in the credit course.
This fee is mandatory and must be paid (and cannot be shared between users) to gain access to the course, even if another copy of the book is purchased elsewhere (e.g. through the publisher directly, at a bookstore, etc.).
eConcordia course material fees must be paid to eConcordia directly. Payments are made online with a credit or Interac® debit card. Log in at www.econcordia.com and follow the payment procedure found on the Basket page for more information.
If you encounter difficulties paying online, please visit the eConcordia offices for in-person payments.
If there is a $0 fee for a course, the payment procedure on the Basket page needs to be followed to gain access to the course. No course material payment will be required.
It is not an option to transfer paid course material fees from one course to another. We also do not allow course material fees to be transferred from one term to another.
As long as the course has been successfully dropped from the MyConcordia Portal, it is considered dropped from the eConcordia portal as well. It will be removed from the eConcordia account after the DNE date.
You may not purchase a hard copy of the textbook instead of the course material.
Refund requests for eConcordia Course Material fees are received automatically once a student drops a course on the MyConcordia portal.
Refunds are processed between 10 to 15 business days starting with the DNE date. Students who paid for the course online are automatically refunded to the credit card or debit card that was used for the payment.