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Payments & refunds


Some eConcordia online courses may have a Direct Access Fee to pay before accessing the course. This fee must be paid to gain access to the course and is separate from the Concordia University tuition fee. It is also not possible to combine the two fees.

To pay the tuition fees, go to the MyConcordia portal. Learn more on the Tuition and Fees page.

For the eConcordia Direct Access Fee, log in at and click on Activate your course(s). Payments will appear on your statements as processed by “KnowledgeOne Inc.”

Methods of payment

eConcordia will not accept cash for the payment of fees. Payments can be made using any of the following methods.

Online payment

Students who bank with the Bank of Montreal, TD Canada Trust, Scotiabank or the Royal Bank of Canada may take advantage of this online payment service. Students can also pay tuition fees online using Visa or MasterCard. Log in at and follow the payment procedure found on the Activate your course(s) section for more information.

Please note: TD Canada Trust clients with an access card containing both the Interac and Visa logos are not set up to access the Interac Online Payment service. 

In-person payments

In-person payments made at 1250 Guy Street, 7th Floor can be made by personal or certified cheque, money order, bank draft or debit card (Interac).

Please note: Canadian banks limit the "daily" amount that can be withdrawn with a debit (Interac) card even if the monies are available in the student's bank account. Before coming to pay a large sum by debit card, students are asked to contact their bank to advise them that a large payment will be made. The bank should also be advised of the amount of the payment. Your bank will temporarily lift the "per day" limit, and your payment will be processed by eConcordia without undue delays.



Refund requests for eConcordia Direct Access Fees are automatically sent to once the course is dropped through the MyConcordia Portal.

eConcordia follows the same Academic Calendar as Concordia University. See Concordia University's course calendar for the exact dates.

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