IITS User Services comprises the following teams who provide support services to the university community:
The Service Desk team provides first level support by phone or email to students, faculty and staff. They identify and resolve technical issues with equipment, wireless access, software, email, web applications, and more. The Service Desk team answers how-to questions, troubleshoots technology-related incidents, and ensures requests are resolved.
The multi-disciplinary teams in the Services Centres provide on-site technical assistance and support for equipment installed in classrooms and for faculty and staff computers. They provide consulting services for computer upgrades and manage computer installations. The Service Centres operate 3 service counters in the Hall Building, John Molson School of Business building and Loyola Campus CC building providing 1st line technical support and for equipment loan and rental. They also provide audio visual set-up and technical support for on-campus events held. The Service Centres manage various IITS computer labs that are available for teaching and for open use by students.
The Desktop Technologies group manages desktop-related tools, computer images and internal systems. They provide solutions to resolve complex issues related to faculty and staff computers and manage computer and software provisioning contracts.
IITS Cinemas provides professional technical support and event planning for both the Concordia community and external clients in four venues located on the Sir George Williams Campus (downtown). The team provides support for academic classes, screenings, conferences, film festivals and other multimedia events.
Audio Visual Team
The team of audio-visual specialists provide consultation, design and coordination services on audio visual/ multimedia facilities required during the creation or renewal of classrooms, amphitheaters, conference rooms, research centers or any other areas. They work hand-in-hand with internal project managers and external equipment and service providers to deliver quality environments for professors and departments.