Anne-Marie Croteau, PhD
Pronouns: She/Her
Thesis supervisor Unavailable
Dean, John Molson School of Business, Concordia University
Are you the profile owner?
Sign in to editContact information
Biography
A university administrator for more than 20 years, Anne-Marie Croteau is the first woman Dean of the John Molson School of Business at Concordia University in Montreal.
Full professor and researcher specializing in strategic management of information technology, she has more than 30 years of experience in teaching and research. Her highly cited work has been published in renowned international scientific journals and has been the recipient of numerous awards. For seven consecutive years, she was named one of Concordia's most popular professors by Maclean magazine.
A certified corporate director, Dr. Croteau has been a member of several Boards of Directors for nearly 20 years. She sits on Hydro-Québec's Board of Directors and is Chair of the Digital Technology Committee and a member of the Human Resources Committee. She serves on the Board of Directors of Autorité des marchés financiers. She is Vice-Chair of the Board of Directors of Collège André-Grasset and Chair of the Governance Committee. She participates in the Cabinet of Centraide of Greater Montreal for its fundraising campaign. She is a godmother for the Junior Chamber of Commerce of Montreal and a mentor for Women in Governance.
She is the only Canadian to be a member of the Board of Directors and Innovation Committee of the Association to Advance Collegiate Schools of Business, an international accrediting body for business schools. She is the Chair of its By-Laws and Articles committee. She is the Past-Chair of the Business Schools Association of Canada. She was an independent director on the Board of Directors of the Société de l'assurance automobile du Québec, and sat on the Boards of Directors of Finance Montréal and the Institute on Governance of Private and Public Organizations.
Her research focuses on governance of information technology, adoption of information technology by small and medium enterprises, impact of the gig-economy. She supervises MSc and PhD theses on a regular basis. Her research is highly cited and has been published in various scientific journals such as Journal of Strategic Information Systems, Journal of Information Technology, Computers in Human Behavior, Canadian Journal of Administrative Sciences, IEEE-Transactions on Engineering Management, International Business Research, Information Systems Frontiers, as well as in various national and international conference proceedings. She is a recipient of the JMSB Dean’s mid-career award for distinguished scholarship.
She is the first woman to obtain her PhD in Management Information Systems at Laval University (Quebec City). She holds an MSc and BComm in MIS from HEC Montréal, and a BSc in Actuarial Mathematics from Concordia University.
Research areas: Business Technology Management, Management Information Systems, Digital Economy, Social Media, Implicit Motives
Teaching domains: Business Technology Management, Management Information Systems
Intellectual contributions (last 10 years)
Peer-reviewed journal articles
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2025). Women in senior management: The more the better. The Conversation.CROTEAU, A.-M., CHAMPOUX-PAILLÉ, L. (2025). Voici pourquoi les programmes DEI doivent continuer d’exister. The Conversation.
JABAGI, N., CROTEAU, A.-M. (2025). L’intelligence artificielle (IA) : amie ou ennemie de la motivation des étudiants et étudiantes universitaires? Revue internationale des technologies en pédagogie universitaire / International Journal of Technologies in Higher Education (RITPU / IJTHE), 22 (1). doi:10.18162/ritpu-2025-v22n1-04.
JABAGI, N., CROTEAU, A.-M., AUDEBRAND, L. K., MARSAN, J. (2025). Do algorithms play fair? Analysing the perceived fairness of HR-decisions made by algorithms and their impacts on gig-workers. The International Journal of Human Resource Management, 36 (2), 235-274. doi:10.1080/09585192.2024.2441448.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2024). Femmes à la haute direction des entreprises : plus, c’est mieux. The Conversation.
CROTEAU, A.-M., CHAMPOUX-PAILLÉ, L. (2024). Les femmes sont moins intéressées par l'IA que les hommes.. Elles auraient pourtant tout avantage à en exploiter le potentiel. The Conversation.
CROTEAU, A.-M., CHAMPOUX-PAILLÉ, L. (2024). Women want to climb the corporate ladder — but not at any price. The Conversation.
CROTEAU, A.-M., GÉRIN, A., SICOTTE, P. (2024). Opinion: We need to nurture the next generation of women in leadership. The Gazette.
CROTEAU, A.-M., GÉRIN, A., SICOTTE, P. (2024). Pour un leadership au féminin, mais surtout un leadership bienveillant et inclusif. Le Devoir.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2023). Direction d'entreprise : les femmes perdent du terrain. Elles doivent être stratégiques, mais la culture doit aussi changer. The Conversation.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2023). Femmes et minorités à la haute direction : Ça bloque dans l’antichambre. The Conversation.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2023). Stuck in the waiting room:. Why women and minority groups are still underrepresented in top management. The Conversation.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2023). The progress of women in the workplace is at a standstill. How can we break through the glass ceiling. The Conversation.
CROTEAU, A.-M., CHAMPOUX-PAILLÉ, L. (2023). Corporate management: Women are losing ground and need to be more strategic. But the culture must also change. The Conversation.
CROTEAU, A.-M., CHAMPOUX-PAILLÉ, L. (2023). L’avancement des femmes dans les entreprises stagne. Comment décoller du plancher collant pour aller au-delà du plafond de verre ? The Conversation.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2022). Du Québec à l’Europe, une enquête révèle les défis auxquels font face les femmes dirigeantes. The Conversation (188413).
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2022). From Canada to Europe, survey reveals the challenges facing women leaders. The Conversation (190631).
PELLETIER, C., CROTEAU, A.-M., RAYMOND, L., VIERU, D. (2021). Achieving social IT alignment through the orchestration of IT assets: An interpretive case study. Information Systems Management, 38 (1), 42-61. doi:10.1080/10580530.2020.1733712.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2020). Pandémie: les femmes font-elles de meilleures leaders. The Conversation (137048).
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M. (2020). Why women leaders are excelling during the coronavirus pandemic. The Conversation (138098).
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M., APPELBAUM, S. H. (2020). Le leadership est-il sexiste ? L’ Actualité.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M., APPELBAUM, S. H. (2020). Le mythe du leadership féminin. The Conversation.
CHAMPOUX-PAILLÉ, L., CROTEAU, A.-M., APPELBAUM, S. H. (2020). The world needs more women leaders — during COVID-19 and beyond. The Conversation.
CROTEAU, A.-M., CHAMPOUX-PAILLÉ, L. (2020). La pandémie pourrait avoir un impact sur la place des femmes dans nos universités. The Conversation.
RAYMOND, L., BERGERON, F., CROTEAU, A.-M., ORTIZ DE GUINEA, A., UWIZEYEMUNGU, S. (2020). Information technology-enabled explorative learning and competitive performance in industrial service SMEs: A configurational analysis. Journal of Knowledge Management, 24 (7), 1625-1651. doi:10.1108/JKM-12-2019-0741.
JABAGI, N., CROTEAU, A.-M., AUDEBRAND, L. K., MARSAN, J. (2019). Gig-workers’ motivation: Thinking beyond carrots and sticks. Journal of Managerial Psychology, 34 (4), 192-213. doi:10.1108/JMP-06-2018-0255.
RAYMOND, L., BERGERON, F., CROTEAU, A.-M., UWIZEYEMUNGU, S. (2019). Determinants and outcomes of IT governance in manufacturing SMEs: A strategic IT management perspective. International Journal of Accounting Information Systems, 35, 100422. doi:10.1016/j.accinf.2019.07.001.
MARSAN, J., AUDEBRAND, L. K., CROTEAU, A.-M., MAGNIN, G. (2017). Healthcare service innovation based on information technology: The role of social values alignment. Systèmes d'Information et Management, 22 (1), 39-69. doi:10.3917/sim.171.0097.
TABACH, A., CROTEAU, A.-M. (2017). Configurations of information technology governance practices and business unit performance. International Journal of IT/Business Alignment and Governance, 8 (2), 1-27. doi:10.4018/IJITBAG.2017070101.
RAYMOND, L., BERGERON, F., CROTEAU, A.-M., ST-PIERRE, J. (2016). IT-enabled knowledge management for the competitive performance of manufacturing SMEs: An absorptive capacity-based view. Knowledge and Process Management, 23 (2), 110-123. doi:10.1002/kpm.1503.
Book chapters
PELLETIER, C., RAYMOND, L., CROTEAU, A.-M., VIERU, D. (2025). Mobiliser l’écosystème d’affaires pour orchestrer la transformation numérique de la PME. In Cécile Fonrouge, Frédéric Laurin, and Josée St-Pierre (Eds.), Les Écosystemès Entrepreneuriaux en Pratique. Presse de l'Université du Québec.BERGERON, F., CROTEAU, A.-M., UWIZEYEMUNGU, S., RAYMOND, L. (2020). A framework for research on information technology governance in SMEs (1 ed.). Start-ups and SMEs: Concepts, methodologies, tools, and applications (pp. 1567-1588). IGI Global. doi:10.4018/978-1-7998-1760-4.ch081.
BERGERON, F., CROTEAU, A.-M., UWIZEYEMUNGU, S., RAYMOND, L. (2017). A framework for research on information technology governance in SMEs (1 ed.). In Steven De Haes, Wim Van Grembergen (Eds.), Strategic it governance and alignment in business settings (pp. 53-81). IGI Global. doi:10.4018/978-1-5225-0861-8.ch003.
Conference proceedings
CROTEAU, A.-M., JABAGI, N., AYOUBY, R. (2025). Swipe, Like, Repeat. Towards a Fit-based Theory of Implicit Motives in Social Media Addiction. (pp. 5700-5709). Proceedings of the Hawaii International Conference on System Sciences (HICSS).JEWER, J., JABAGI, N., CROTEAU, A.-M., MARSAN, J., RIEDINGER , C. (2025). Guiding the future: Boardroom governance in the age of artificial intelligence. Proceedings of the Americas Conference on Information Systems (AMCIS).
CROTEAU, A.-M., JABAGI, N., AUDEBRAND, L. K., MARSAN, J. (2024). Fair dealings with algorithms?. Analyzing the perceived procedural fairness of managerial algorithms and their Impacts on Gig-workers. (pp. 4194-4203). Proceedings of the Hawaii International Conference on System Sciences (HICSS).
JABAGI, N., CROTEAU, A.-M., AUDEBRAND, L. K., MARSAN, J. (2024). Fairness in algorithmic management:. Bringing platform-workers into the fold. (pp. 187-196). Proceedings of the Hawaii International Conference on System Sciences (HICSS).
CROTEAU, A.-M., JABAGI, N., AUDEBRAND, L. K., MARSAN, J. (2021). Who’s the boss? Measuring gig-workers’ perceived algorithmic autonomy-support. The International Conference on Information Systems (ICIS) Proceedings.
JABAGI, N., CROTEAU, A.-M., AUDEBRAND, L. K., MARSAN, J. (2021). Unlocking perceived algorithmic autonomy-support: Scale development and validation. Proceedings of the Hawaii International Conference on System Sciences (HICSS).
JABAGI, N., CROTEAU, A.-M., AUDEBRAND, L. K. (2020). Perceived organizational support in the face of algorithmic management: A conceptual model. (pp. 4001-4010). Proceedings of the Hawaii International Conference on System Sciences (HICSS).
AYOUBY, R., CROTEAU, A.-M. (2019). Socialification: Social software elements analysis and design. Proceedings of the Hawaii International Conference on System Sciences (HICSS).
RAYMOND, L., UWIZEYEMUNGU, S., BERGERON, F., CROTEAU, A.-M., ORTIZ DE GUINEA, A. (2019). Investigating the digital ecosystem of explorative learning in industrial service enterprises: A configurational approach. (pp. 2146-2157). Proceedings of International Forum on Knowledge Asset Dynamics (IFKAD).
JABAGI, N., AUDEBRAND, L., CROTEAU, A.-M., MARSAN, J. (2018). Connecting with gig-workers: An organizational identification perspective. Organizing work in the gig economy: Shifting responsibilities for LMIs, HRM and labour market institutions. (pp. 25 pages). Proceedings of the European Group of Organizational Studies (EGOS) Colloquium.
BERGERON, F., CROTEAU, A.-M., RAYMOND, L., UWIZEYEMUNGU, S. (2017). Les capacités TI des PME et leur effet sur la performance : Une analyse qualitative comparative avec fs\QCA. Proceedings of Congrès de l’ACFAS.
CROTEAU, A.-M., JABAGI, N. (2017). Boon or bane? Understanding the varied impacts of bring-your-own-device on work-life conflict. Proceedings of Annual Administrative Sciences Association of Canada (ASAC) Conference.
CROTEAU, A.-M., RAYMOND, L., UWIZEYEMUNGU, S. (2017). Paths to IT performance: A configurational analysis of IT capabilities. (pp. 294-305). Proceedings of International Conference on Enterprise Information Systems (ICEIS). doi:10.5220/0006346702940305.
PELLETIER, V., VIERU, D., CROTEAU, A.-M. (2017). The interorganizational relationships process: An asset orchestration mechanisms perspective in an SME context. Proceedings of the Hawaii International Conference on System Sciences (HICSS). doi:10.24251/HICSS.2017.668.
IAFRATE-GRAN, S., MARSAN, J., CROTEAU, A.-M., AUDEBRAND, L. (2016). Organizational readiness and business-IT alignment: A standalone cumulative literature review. Proceedings of Annual Administrative Sciences Association of Canada (ASAC) Conference.
Published case studies
JABAGI, N., CROTEAU, A.-M. (2025). CO7 Technologies. Information Systems Selection. Ivey Publishing, W43580.Conference presentations
CROTEAU, A.-M. (2025). A fireside chat with Julie Lévesque, Executive vice-president, technology and operations at National Bank of Canada. Americas Conference on Information Systems (AMCIS) 2025, Montreal.PAYLAN, C., CROTEAU, A.-M. (2019). Women and leadership in Canada: Confidence and the rise to the top. International Leadership Association's Women & Leadership Conference, Santa Cruz, CA.
PAYLAN, C., CROTEAU, A.-M. (2018). Because it’s 2018: Women and leadership in Canada. International Leadership Association (ILA) Annual Global Conference, West Palm Beach, FL.
AYOUBY, R., CROTEAU, A.-M. (2017). Social media use viewed through an integration of motive disposition theory and attachment theory. Administrative Sciences Association of Canada (ASAC) Conference, Montreal, QC.
AYOUBY, R., CROTEAU, A.-M. (2016). How do the implicit affiliation and implicit achievement motives influence problematic social media use? Hawaii International Conference on System Sciences (HICSS), Kauai, HI.
Research seminars
JABAGI, N., CROTEAU, A.-M. (2019). Supporting gig-workers: Time to build better algorithms - (Best poster award). 11th Annual Graduate Research Exposition (AGRE) JMSB, Concordia University, Montreal, QC.GUERY, V., AYOUBY, R., CROTEAU, A.-M. (2017). Examining Twitter follower engagement using implicit motives (poster presentation - honorable mention award). 9th Annual Graduate Research Exposition (AGRE) JMSB, Concordia University, Montreal, QC.
JABAGI, N., CROTEAU, A.-M. (2017). Boon or bane? Understanding the impacts of bring-your-own-device on work-life-conflict (Best poster award). 9th Annual Graduate Research Exposition (AGRE) JMSB, Concordia University, Montreal, QC.
CROTEAU, A.-M., AYOUBY, R. (2016). Problematic social media use and implicit motives. Petit déjeuner du GReSi, HEC Montréal, Montreal, QC.
Invited speaker at conference
CROTEAU, A.-M. (2025). Early career faculty consortium. Americas Conference on Information Systems (AMCIS) 2025, Montreal, QC.CROTEAU, A.-M. (2020). Préoccupations et tendances en TI. Quartier Innovation Montréal, Montreal, QC.
CROTEAU, A.-M. (2019). La nécessité de fixer des quotas pour atteindre la parité speaker. The roundtable organized by Association des MBA du Québec, Montreal, QC.
CROTEAU, A.-M. (2019). Leadership au féminin speaker. HR event organized by BCF Canada at the Prenez-place, Montreal, QC.
CROTEAU, A.-M. (2019). Leadership au féminin speaker. The general assembly of directors, Raymond Chabot Grant Thornton, Quebec City, QC.
CROTEAU, A.-M. (2017). Affaires et TI : Tout le monde parle des tendances 2018. JIQ L’événement TI et Affaires, Québec, Quebec City, QC.
Research funding (last 10 years)
External research funding
Internal funding for student research
Student supervision (last 10 years)
Theses supervised completed
PhD dissertations
2022: Reem Ayouby, Social Media' Perceptions, Use, and Impact: A Motives Perspective
2021: Nura Jabagi, Four essays on the impacts of platform-mediated work in the gig-economy
Theses committee membership
PhD dissertations
2019: Marc Dorval, Lean cultural trajectories of healthcare organizations: Notions of cultural friction and lean cultural clusters in three essays
2018: Sarah Bourque, Mindful innovation process in the healthcare supply chain
2017: Nabil Messabia, Rationaliser le politique : Comment les décideurs incorporent la prépondérance des parties prenantes dans leur processus décisionnel en gouvernance des technologies de l’information
2017: Thibaut Coulon, Vers une meilleure compréhension des évènements imprévus et du momentum dans le cadre des projets TI
2016: Jihan Rabah, At the intersection of gender and technology: A meta-analysis
Teaching funding (last 10 years)
Honours, awards, prizes, and distinctions (last 10 years)
Career
Research
Work experience
John Molson School of Business
Since 2017: Dean, John Molson School of Business, Concordia University
Since 2012: Professor, Department of Supply Chain and Business Technology Management
2015 - 2017: Associate Dean, Professional Graduate Programs and External Relations
2013 - 2015: Associate Dean, External Relations and Business Development
2002 - 2012: Associate Professor, Department of Supply Chain and Business Technology Management
2008 - 2010: Director, Executive MBA Program
2008 - 2009: Director, Global Aviation MBA Program
2007 - 2008: Interim Director, Executive MBA Program
2007 - 2008: Interim Director, Global Aviation MBA Program
2001 - 2002: Director, Graduate Certificate in e-Business Program
1997 - 2002: Assistant Professor, Department of Supply Chain and Business Technology Management
External
Academic
2012 - 2013: Associate Dean, Recruitment and AwardsEducation
Degrees
1998: Doctor of Philosophy (PhD) in Business Administration, Specialization in Management Information SystemsCertificates
2012: Chartered Director (CDir), Directors College© Concordia University