Concordia Continuing Education

Business, Leadership & Management

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Find yours.

Programs

Business and Financial Management Proficiency (accelerated)

Business and Financial Management Proficiency (part-time)

Data-Driven Management Master Program

Entrepreneurship and Online Business (full-time)

Entrepreneurship and Online Business (part-time)

Human Resources Management (full-time)

This new HR program for the next generation of professionals starts Fall 2025

Human Resources Management (part-time)

This new HR program for the next generation of professionals starts Fall 2025

Human Resources Management

Leadership

Upcoming courses and workshops

Title

Start date

Type

Delivery mode

Communication in Leadership

Course code: CEPS 1115EO - Duration: 3 hours

Start date: November 6, 2025

Online

*VID* *KEYB* One of leadership’s key success factors is communication. But what makes a good communicator? How do you effectively engage and inspire people, promote innovative ideas, or even deal with difficult situations? In this workshop, we will look at how to effectively construct communications and how you can elevate your leadership through strong communication. Furthermore, we will dive into communication leadership styles and help you identify your own. *CNT* This training will enable you to: • Understand the critical elements required to be an effective communicator; • Assess your communication and leadership style; • Use communication to highlight your leadership qualities; • Strengthen and enhance your communication skills; • Discover your strengths and areas of improvement in your communication habits. *APP* This online workshop is based on an approach that mixes active learning, group discussion and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone who’s interested to develop a new behavioural skill; • Anyone looking to increase the quality of their communications; • Managers and business owners who wants to improve their managerial and coaching skills; • Managers and business owners looking to support and mobilize their teams both personally and professionally; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Nancy_Lahaie.jpg|Nancy Lahaie] Nancy Lahaie, B.Sc., McGill Nancy is a seasoned pro with more than 20 years of marketing experience in creating and growing powerful brands with innovative strategies. She is recognized for her ability to build, mobilize and engage multi-disciplinary teams around a project, a vision and company objectives. Over the years, she has worked with both in B2B and B2C markets, in large multi-national organizations as well as small & medium enterprises (SMEs). She's an experienced consultant who that has helped companies maximize their commercial potential and she can help you elevate your brand experience.

Effective Business Writing

Course code: CEPS 1142EO - Duration: 3 hours

Start date: November 13, 2025

Online

*VID* *KEYB* Are you being clear? Concise? Compelling? If not, you might as well stop writing because nobody’s going to read you. The truth is, how you say something is often more important than what you’re saying. Too often, writing is muddled with clutter and meaning is lost in unclear language. So, if you’d like to sharpen your skills and communicate more effectively, join professional editor Giuseppe Valiante for this powerful, pens-on workshop that’s sure to give you all the write stuff. *CNT* This workshop will empower you to: • transform your writing into formal, professional copy; • appreciate and apply basic tools of narrative, structure, and clarity; • learn how to write for various audiences; • feel more confident in your writing abilities; • appreciate how to use compelling writing to appeal to clients. *APP* This workshop is based on an optimized practical approach that mixes active learning with instructor-led and individual exercises. Throughout the workshop, you’ll have the opportunity to transform examples of your own writing using the concepts and tools explained. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone required to write at work or who simply wants to improve their written communication. • Employees engaged in improving their company’s communications. • Executives who need to communicate effectively with employees and clients. • Communications, marketing and sales professionals who need to pitch products or services convincingly. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Giuseppe_Valiante_2.png|Giuseppe Valiante ] Giuseppe Valiante, News Editor Atlantic/Quebec The Canadian Press newswire Giuseppe Valiante is responsible for editing multimedia content from five bureaus for CP’s national clients, which include The Globe and Mail, Toronto Star, CBC and many other reputable news organizations in Canada. Over the years, he has trained journalists around the globe and regularly gives courses and workshops on writing and editing so rest assured, he can help you make your point clearly, concisely and with purpose.

EDI for HR Professionals

Course code: CEHR 1450 - Duration: 30 hours

Start date: November 17, 2025

Online

*VID* *KEYB* Equity, diversity, and inclusion (EDI) in the workplace is a growing area of focus for every organization. This course will help you understand the importance of adopting an EDI lens to your HR practice through enhancing the employee experience, organizational culture, innovation, employee engagement and belonging. You will leave with skills that promote self-awareness, and the ability to promote a healthy and inclusive workplace culture. We recommend completing Human Resources Essentials (CEHR 1150) or its equivalent before taking this course. *CNT* This course is a great way to help you: • Evaluate how your identity, lived experiences, and biases, influence your role as an HR professional. • Identify ways to incorporate EDI within the employee lifecycle to build a culture of inclusion and belonging. • Review policies and procedures to incorporate an EDI lens that support goals of inclusion and belonging. • Use measures to make data-driven decisions that support EDI efforts in the workplace. • Develop a strong business case for the value of EDI in your organization. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by EDI and HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals, leaders or administrative employees with experience working in a small, medium, or large organization • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand equity, diversity and inclusion and its importance in HR practice. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

HR Data Analytics and Technology

Course code: CEHR 1550 - Duration: 30 hours

Start date: November 18, 2025

Online

*VID* *KEYB* Technology and data are becoming an increasingly important part of the day-to-day work of HR professionals. These tools are pivotal to improving HR processes and decision-making. In this course, you will learn how to leverage and interpret data and metrics, provide data-based recommendations, and apply data-driven approaches within HR. These skills will allow you to effectively contribute to the digital evolution of HR practices. We recommend completing Human Resources Essentials (CEHR 1150) or its equivalent before taking this course. *CNT* This course is a great way to help you: • Describe the importance of data and technology in organizations and its relevance to the HR function. • Evaluate HR technologies based on their functionalities and potential impact on HR processes. • Identify common HR metrics and how they can be used to make data-driven decisions. • Provide actionable recommendations based on HR data to address specific business challenges. • Communicate data and insights to a non-expert audience. • Apply change management principles to the implementation of HR technology and analytics. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • HR professionals or administrative employees with experience working in a small, medium, or large organization. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Students who are aspiring to become HR professionals. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Students or HR professionals seeking an introduction into HR technology and analytics. • Individuals seeking a hands-on learning experience and practical knowledge in HR technology and analytics. • Employers or employees looking to better understand how to incorporate HR technology and data into their workplace.

Improve Your Time Management

Course code: CEPS 1081EO - Duration: 6 hours

Start date: November 27, 2025

Online

*VID* *KEYB* Sorry, but you can't add an infinite number of hours to your work day. What you can do is use the hours you have more effectively. And that's exactly what you'll learn to do in this workshop led by management professional Sophie Lemieux. With her help, you'll gain practical skills and solutions that will help you analyze your goals, priorities and interruptions. You'll also develop workable strategies to manage your time as efficiently as possible. Sound like something you should add to your to-do list? Quick. Time's ticking... *CNT* This workshop will empower you to: • Develop a concrete, personalized time-management methodology; • Learn how to manage interruptions, priorities and emergencies; • Hone your time-management reflexes and adapt them to the realities of the workplace. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises to help develop your skills. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees seeking professional growth and success. • Managers, entrepreneurs and self-employed professionals who want to who want to improve their efficiency in the workplace. • Anyone who wants to improve their ability to deal with multiple priorities. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Sophie_Lemieux.jpg|Sophie Lemieux] Sophie Lemieux, MBA | C.Adm | C.M.C. President of Solem Management, Sophie Lemieux is a member of the Chartered Administrators of Québec. She holds an MBA, a Certified Management Consultant title (C.M.C) and a Registered Corporate Coach title (RCC TM), all of which make her one of the strongest Management consultants in Québec. She has over 20 years of experience in the management of multidisciplinary teams, project management, training & coaching and business development.

Business Accounting and Financial Analysis

Course code: CEBU 1170 - Duration: 30 hours

Start date: January 12, 2026

Online

*VID* *KEYB* Financial decisions have a tremendous impact on business success. But making these calls requires a specialized skill set, which you'll explore in this accounting and financial management course. Through hands-on exercises and collaborative learning, you'll become familiar with the language, tools, and techniques accounting and finance professionals use on a daily basis. Once you put these skills into practice, you'll be able to analyze financial information and participate in making crucial business decisions. We recommend taking Business Acumen (CEBU 1150), or equivalent, before taking this course. *CNT* This course is a great way to help you: • Demonstrate financial and accounting literacy, including a focus on the accounting cycle, from recording transactions to reporting results • Compare and Contrast for-profit, non-profit and public accounting • Interpret financial statements and non-financial information • Analyze financial performance using key ratios • Prepare budgets and forecasts for operations • IInterpret cost behaviours and break-even points for business decisions *APP* As in the workplace, teamwork is key here. In addition to engaging in individual assignments and activities, you can also expect to collaborate with classmates to discuss real-world subjects presented by business experts. In this course, learning will be conducted through a live, online classroom (Zoom). *WHO* • Students looking to pursue work in financial domains such as accounting, bookkeeping, and auditing • New leaders and individual contributors with little to no financial training or exposure • Managers at all levels, including those in technical and non-financial areas, who are seeking to make better business decisions by understanding financial information • Foreign business students who want to understand the principles of business accounting in Canada

Course code: CEBU 1180 - Duration: 30 hours

Start date: January 12, 2026

Online

*VID* *KEYB* Before you sign on the dotted line, you might want to read the contract. And before you do that, you might want to take this course. In it, you'll learn about the general and emerging legal principles that apply to business in Québec and Canada. You'll develop your ability to identify and analyze those legal issues that are pertinent to your day-to-day business transactions and relationships. In short, you'll learn how to stay on the right side of the law. By the way, if you're looking for fine print, you won't find any here. *CNT* This course is a great way to help you: • Identify and produce a binding and enforceable contract; • Employ the relevant articles of the Civil Code of Québec as they apply to specific business scenarios; • Determine the most suitable form of business ownership for a new or existing enterprise; • Develop legally acceptable employment conditions in the workplace. *APP* Your classes will consist of lectures and dynamic discussions on emerging legal topics presented by an experience business lawyer. You'll be strongly encouraged to participate, share your point of view and make your case. This course is designed with a combination of online live synchronous learning where the instructor and the students meet in a virtual classroom (Zoom) at the same time, and asynchronous work guided by the instructor and completed by students in their own time. *WHO* • Students who want an introduction to the essentials of business law. • Students who want to pursue a career or studies in any type of business. • Budding entrepreneurs who want to understand business law and reduce their liability. • HR employees and business owners who want to understand the law in the context of the workplace. • Banking or engineering employees who want to move up through the ranks. • Young students considering law school and looking for a stepping-stone. • Anyone who might have to enter into a business contract. • Anyone who wants to learn more about organizational structures. • Foreign business students who want to learn the basics of Québec Civil code as it relates to business.

Search Engine Marketing

Course code: CEMK 175 - Duration: 30 hours

Start date: January 12, 2026

Online

*VID* *KEYB* Trying to find something on the web can be a little like navigating a maze. But it doesn't have to be that way if people understand the basics of search engine marketing the way you will once you've completed this course. In just ten short classes, you'll learn how to increase traffic and brand awareness through organic and paid search engine marketing techniques. You'll get practical training on SEM tools, and learn how to set up and measure paid advertising with Google Analytics and Bing Ads. You'll also learn best practices for display ads, how to write ad copy and calls to action, as well as strategies for keyword research and more. If you want to learn the fundamentals of search engine marketing, search no more. It's right here in this course. *CNT* This course is a great way to help you: • Create, optimize and measure Ads; • Research keywords and write effective ad and landing page copy; • Collect and Analyze Analytics and data; • Implement digital marketing strategies to increase web traffic and lead generation conversions; • Optimizing, testing and implementing campaigns. *APP* In this course, you'll gain real-world skills and best practices from experienced pros who'll show you the ropes. More excitingly, you'll learn by doing. You can't get skills like this on YouTube. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of SEM. • Students who want to work in advertising, social media, public relations, website creation, writing for the web and management. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners, entrepreneurs or association members who manage their own communications. • Business owners/managers who want to maximize their reach on the web. • Managers and executives who want to learn more about digital marketing

Search Engine Optimization

Course code: CEWD 365 - Duration: 30 hours

Start date: January 12, 2026

Online

*VID* *KEYB* You probably got to this page because you're already familiar with the quality of education here. But what if you were just Googling something? The first few results would be paid ads, but after that it's all Search Engine Optimization: the science of having your website stand out among the 1 billion websites online today. In this course, you'll learn proven techniques to increase the number of visitors to a website. You'll earn how SEO fits into the marketing mix and all about keyword mapping research and selection, placement and density, tagging, linking, recommendations on site design, performance, and social media tactics. Remember: if they can't find you online, you don't exist. If that's the case, press reboot and take this course. *CNT* This course is a great way to help you: • Understand the role of SEO in the digital marketing eco-system and consumer journey; • Identify SEO trends and insights; • Understand how web pages are crawled, indexed and ranked by search engines and create an SEO optimized website/landing page; • Accurately track, measure and analyze web metrics and statistics; • Create a detailed technical and content audit. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of SEO. • Students who want to work in advertising, social media, public relations, website creation, writing for the web and management. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners, entrepreneurs or association members who manage their own communications. • Business owners and managers who want to maximize their reach on the web.

Start Up Your Online Business

Course code: CENT 1200 - Duration: 30 hours

Start date: January 12, 2026

Online

*VID* *KEYB* So, you want to have an online business? Well, before you start, stop and consider what it takes to be successful in that super-competitive space. Think about the knowledge, understanding and skills you’ll need to make it happen. Then ask yourself where you can acquire those skills. The answer, as you might have guessed, is right here. In this short, 10-class course, you’ll get the opportunity to validate your business idea through professional market research. You’ll learn how to develop a focused market offer using one of the many e-business platforms available. Then, as you develop your fledgling e-business, you’ll receive precious feedback and coaching to help you create the best market offer possible. Note: This is the first course in the Digital Entrepreneurship Diploma pathway. *CNT* This course is a great way to help you: • Identify a market opportunity through primary and secondary research and understand the business environment for your chosen product or service; • Develop a marketing plan: identify products or services, determine pricing, build a distribution plan, and choose appropriate promotional techniques; • Chart a competitive position within the market; • Design a business model and determine the economics of the business; • Choose an appropriate form of business (partnership, corporation, etc.); • Build an operations plan; • Apply basic techniques of project management and inventory control. *APP* As in the workplace, teamwork is key here. Sure, there will be engaging assignments and activities, but you'll also form ad-hoc teams to discuss real-world subjects presented by business experts. You'll formulate strategies to solve problems or seize opportunities. Above all, you'll have ample chance to contribute personally to the process. Participation is paramount. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students pursuing a Diploma in Entrepreneurship. • Anyone who wants to know what it takes to start a successful e-commerce business, add an online store to an existing business, set up an e-service business or create a content site. • Anyone who has tried to start their own business only to realize they need professional education and guidance. • Any employee who wants to broaden their career horizons.

Working with Generative AI

Course code: CEAI 1005 - Duration: 30 hours

Start date: January 12, 2026

Online

*VID* *KEYB* Generative AI is redefining what efficiency means in the workplace. It speeds up routine tasks, frees up time, and makes learning faster. But turning that pace into consistently high-quality work takes skill, support, and a stronger relationship with AI. Our Working with Generative AI course helps you move past quick wins to actually make AI a reliable part of your daily workflow. In it, you’ll learn generative AI tools, discover when each one shines, and develop the instincts to use them effortlessly for faster and higher-quality work. Generative AI is changing how career success is achieved. When you learn how to use it confidently, creatively, and responsibly, you’ll find new ways to keep your career growing and secure. *CNT* • Apply a variety of GenAI tools to get more done, free up time and produce higher-quality work. • Put advanced prompting skills and other communication techniques into practice to get the most out of your GenAI interactions. • Identify new opportunities to solve problems creatively with GenAI. • Understand how to use GenAI responsibly by recognizing risks, limits and potentials biases. • Build confidence using GenAI by learning how it works and the history behind its emergence. *APP* Through expert guidance and interactive, collaborative sessions, you'll practice using Generative AI tools in real work scenarios. This hands-on approach encourages experimentation and reflection so you can apply AI skills responsibly and thoughtfully. *WHO* This course is designed for professionals who: • Want to use AI to its fullest to work faster, produce higher-quality deliverables, and make smarter decisions with confidence. • Are eager to explore new tools to advance their AI knowledge. • Are determined to adapt and keep their skills current as AI transforms the workplace. • Are seeking an AI community to connect with for continuous learning and growth. • Aspire to lead GenAI initiatives responsibly within their organization.

Accounting and Financial Management

Course code: CENT 1400 - Duration: 20 hours

Start date: January 13, 2026

Online

*VID* *KEYB* When it comes to running a business, you are 100% accountable for the counting and the accounting. That’s more than just word play. It’s a fact. Sound financial management is the cornerstone of business. Which is reason enough to consider this course. In it, you’ll learn the basics of accounting principles and statements, journal entry processing and the preparation and interpretation of income statements and balance sheets. You’ll learn the importance of managing cash (something we should all know), financial reporting, tax processing and employee payroll. Finally, you’ll be exposed to possible sources of funding for your enterprise. In short, you’ll learn everything that counts. *CNT* This course is a great way to help you: • Analyze business transactions; • Record financial transactions employing journal entries; • Prepare financial statements and perform bank reconciliations; • Analyze financial statements for business decisions like investing for growth; • Choose an appropriate form of business (partnership, corporation, etc.); • Create financial reports for a business plan; • Identify an online accounting solution for your business; • Identify appropriate financing options for your small business. *APP* As in the workplace, teamwork is key here. Sure, there will be engaging assignments and activities, but you'll also form ad-hoc teams to discuss real-world subjects presented by business experts. You'll formulate strategies to solve problems or seize opportunities. Above all, you'll have ample chance to contribute personally to the process. Participation is paramount. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students pursuing a Diploma in Entrepreneurship. • Anyone interested in learning the basics of bookkeeping and financial management. • Self-employed workers and small-businesses owners who want to take better control of their finances. • Anyone who has tried to start their own business only to realize they need professional education and guidance. • Business employees who want to broaden their financial horizons. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization.

Course code: CEAI 1001 - Duration: 30 hours

Start date: January 13, 2026

Online

*VID* *KEYB* Artificial Intelligence (AI) is expected to continue to permeate various industries in years to come. In fact, according to a 2020 PWC study, 86 per cent of companies surveyed said that AI will become a “mainstream technology” at their organization by 2021. From the narrow AI applications embedded in your phone to Artificial General Intelligence (AGI), you will learn to distinguish the subtleties of AI systems. Additionally, you will be able to characterize the types of existing models behind the applications, and analyze the human, data, and technological resources necessary to develop such systems. Last, but certainly not least, this course teaches you the limitations and ethical issues, including biases, that can exist in AI applications and how to detect them. Throughout your studies, you will have an opportunity to see AI in action through use cases that showcase the adoption of AI in several industries. Your challenge will be to explore how you can use AI to help solve problems in your everyday life and in your organization through case studies and other projects. This will help you better understand AI and evaluate the impacts of AI on your daily life. In this course, you won't just learn the basics of AI but actively participate in learning all the different facets that make up AI. This is an online, synchronous course. *CNT* This course is a great way to help you: • Examine AI use cases in different contexts • Identify AI readiness • Examine the possibilities and limitations of AI • Determine the requirements and criteria for a successful AI project • Describe the pitfalls of AI *APP* This fully online course employs a project-based approach that focuses on the acquisition of practical real-world skills in AI. You will learn directly from industry professionals and receive individualized feedback. You will have the opportunity to go beyond AI theory by actively participating in assignments aimed at using AI for problem-solving. *WHO* • Leaders with financial, operational, or technological responsibilities who are interested in adopting AI • Managers who want to better support their technical AI employees or who may be involved in AI projects • Employees in different industries who want to learn how AI solutions can help solve problems or want to contribute to their organization’s AI initiatives more meaningfully • Students who want to prepare themselves for an AI workforce or explore AI as a potential career path • Anyone who wants to learn the fundamentals of AI

Comprendre les données de l'IA

Course code: CEAI 1003F - Duration: 30 hours

Start date: January 13, 2026

Online

*VID* *KEYB* En 2006, le mathématicien britannique Clive Humby déclarait : « Les données sont le nouveau pétrole ». Et les données sont le carburant qui alimente l'IA. Cependant, il ne suffit pas d'avoir des données, il faut des données de qualité. Mais comment identifier des données de qualité dans le monde de l'IA ? Ce cours apporte la réponse. La première partie du cours vous aidera à identifier les bonnes données, à repérer les biais potentiels et à interpréter les graphiques et autres visualisations à partir des données. La deuxième partie du cours se concentre sur les aspects pratiques des données pour les projets d'IA. Cette section vous aidera à évaluer les besoins en données pour les projets d'IA, à différencier les diverses méthodes de stockage et à identifier les sources de données. À l'issue de ce cours, vous aurez compris l'aspect le plus important de l'IA : les données. Pour vous aider à développer des compétences en matière de données pour l'IA, vous ferez face à des études de cas et à d'autres projets qui ressemblent à des situations liées aux données auxquelles les professionnels de l'IA sont confrontés quotidiennement. Au cours de ces exercices, vous examinerez les différentes étapes du cycle de vie des données pour vous aider à évaluer la qualité des données et les exigences de divers projets d'IA. Les missions vous positionneront en tant qu'expert du domaine et client d'un projet d'IA et vous apprendront à travailler aux côtés d'un scientifique des données. Êtes-vous prêt à relever le défi ? Il s'agit d'un cours en ligne, synchrone. Nous recommandons de suivre les cours Fondements de l'IA (CEAI 1001F) et L’IA responsable (CEAI 1002F) avant de suivre ce cours. *CNT* Ce cours est un excellent moyen de vous aider à : • Expliquer l'importance de « bonnes » données dans les projets d'IA • Décrire les différents types de données utilisés dans les projets d'IA • Identifier les différentes techniques utilisées pour traiter et stocker les données dans l'IA • Évaluer ce qui est nécessaire pour mener à bien un projet d'IA *APP* Ce cours entièrement en ligne utilise une approche par projets qui se concentre sur l'acquisition de compétences pratiques dans le monde réel en matière d'IA. Vous apprendrez directement auprès de professionnels de l'industrie et recevrez un retour d'information individualisé. Vous aurez l'occasion d'aller au-delà de la théorie de l'IA en participant activement à des missions visant à utiliser l'IA pour résoudre des problèmes. *WHO* • Les passionnés de technologie qui souhaitent ajouter l'IA à leur palette de compétences • Les dirigeants ayant des responsabilités financières, opérationnelles ou technologiques qui sont intéressés par l'adoption de l'IA • Les gestionnaires qui souhaitent mieux soutenir leurs employés techniques en matière d'IA ou qui peuvent être impliqués dans des projets d'IA • Les employés de différents secteurs qui veulent apprendre comment les solutions d'IA peuvent aider à résoudre des problèmes ou qui veulent contribuer de manière plus significative aux initiatives d'IA de leur organisation. • Les étudiants qui souhaitent se préparer à travailler dans le domaine de l'IA ou explorer l'IA en tant que carrière potentielle • Toute personne qui souhaite apprendre les principes fondamentaux de l'IA ou qui est responsable de la sélection et de l'acquisition de systèmes d'IA

Fondements de l'IA

Course code: CEAI 1001F - Duration: 30 hours

Start date: January 13, 2026

Online

*VID* *KEYB* L'intelligence artificielle (IA) continuera à se diffuser dans divers secteurs au cours des années à venir. En fait, selon une étude réalisée par PwC en 2020, 86 % des entreprises interrogées ont déclaré que l'IA deviendrait une « technologie courante » au sein de leur organisation. Qu'il s'agisse d’applications mobiles ou de l'intelligence artificielle générale (IAG), vous apprendrez à distinguer les subtilités des systèmes d'IA. En outre, vous serez en mesure de caractériser les types de modèles existants derrière les applications et d'analyser les ressources humaines, les données et les technologies nécessaires pour développer de tels systèmes. Ce cours vous enseigne les limites et les problèmes éthiques, y compris les biais, qui peuvent exister dans les applications d'IA et comment les détecter. Tout au long de vos études, vous aurez l'occasion de voir l'IA en action grâce à des cas d'utilisation qui illustrent l'adoption de l'IA dans plusieurs industries. Votre défi sera d'explorer comment vous pouvez utiliser l'IA pour aider à résoudre des problèmes dans votre vie quotidienne et dans votre organisation à travers des études de cas et d'autres projets. Cela vous aidera à mieux comprendre l'IA et à évaluer son impact sur votre vie quotidienne. Dans ce cours, vous n'apprendrez pas seulement les bases de l'IA, mais vous participerez activement à l'apprentissage de toutes les différentes facettes qui composent l'IA. Il s'agit d'un cours en ligne, synchrone. *CNT* Ce cours est un excellent moyen de vous aider à : • Examiner les cas d'utilisation de l'IA dans différents contextes • Identifier l'état de préparation à l'IA • Examiner les possibilités et les limites de l'IA • Déterminer les exigences et les critères d'un projet d'IA réussi • Décrire les pièges de l'IA *APP* Ce cours entièrement en ligne utilise une approche par projets qui se concentre sur l'acquisition de compétences pratiques dans le monde réel en matière d'IA. Vous apprendrez directement auprès de professionnels de l'industrie et recevrez un retour d'information individualisé. Vous aurez l'occasion d'aller au-delà de la théorie de l'IA en participant activement à des missions visant à utiliser l'IA pour résoudre des problèmes. *WHO* • Les passionnés de technologie qui souhaitent ajouter l'IA à leur ensemble de compétences. • Les dirigeants exerçant des responsabilités financières, opérationnelles ou technologiques et qui souhaitent adopter l'IA. • Les gestionnaires qui souhaitent mieux soutenir leurs employés techniques en matière d'IA ou qui peuvent être impliqués dans des projets d'IA. • Les employés de différents secteurs qui veulent apprendre comment les solutions d'IA peuvent aider à résoudre des problèmes ou qui veulent contribuer de manière plus significative aux initiatives d'IA de leur organisation. • Les étudiants qui souhaitent se préparer à travailler dans le domaine de l'IA ou explorer l'IA en tant que carrière potentielle. • Toute personne souhaitant apprendre les principes fondamentaux de l'IA.

Influencing with Integrity and Impact

Course code: CELD 1400 - Duration: 30 hours

Start date: January 13, 2026

Online

*VID* *KEYB* Being a leader means a lot more than just getting people to do what you want. It means acting with integrity, demonstrating competence, gaining trust, building relationships and empowering others to be their best—vital skills you’ll gain in this course. Here, you’ll explore the traits of influential leaders and identify concrete ways to strengthen your own impact. You’ll identify the power you have and learn how to use it positively to achieve desired goals. You’ll also develop vital strategic-thinking, networking and negotiating skills in preparation for your new role as an effective leader and manager. Ready to start? *CNT* This course is a great way to help you: • Recognize your personal leadership style and understand how you use influence and power; • Describe the traits necessary to demonstrate leadership with influence and integrity; • Develop your networking abilities to strengthen business relationships; • Practice appropriate negotiation techniques when working with your teams or employees; • Prepare a plan to incorporate strategic thinking into your workplace or studies. *APP* Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students and business professionals who want to learn how to influence with integrity and impact. • Mid-level managers and other business professionals who want to broaden their skills to open up new career horizons. • New and lower-level managers who want to move into a higher management role. • Recent business grads who want to enter the workforce or business professionals seeking a promotion. • Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Labour and Employment Law

Course code: CEHR 1240 - Duration: 30 hours

Start date: January 13, 2026

Online

*VID* *KEYB* This course will introduce you to the principal laws that govern workplaces in Quebec and Canada. You'll learn about the nuances of employment contracts, how to resolve disputes and grievances, and the legal regulations and obligations that shape employer-employee relationships. This knowledge will support you to create a safe and secure non-discriminatory workplace while protecting privacy and ensuring legal compliance. We recommend taking: Human Resources Essentials (CEHR 1150), or equivalent, before taking this course. *CNT* This course is a great way to help you: • Apply the general principles of labour and employment law to everyday human resources practices. • Analyze important elements covered within offers of employment, employment contracts and termination letters. • Adapt human resources policies and procedures to comply with Quebec labour and employment law (e.g. employment contracts, hiring, minimum working conditions, termination). • Use appropriate HR policies and procedures (e.g. workplace safety, psychological harassment, non-discrimination, privacy) to settle disputes and grievances. • Consult reliable legal resources and/or lawyers on HR topics (e.g. language laws, unionized workplaces, pay equity). *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge in labour and employment law. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand labour and employment law. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Ship and Port Operations

Course code: CESF 325 - Duration: 27 hours

Start date: January 13, 2026

Online
In-person

*VID* *KEYB* Most of what we use every day — like food, furniture, and fashion — crosses oceans to reach us. To keep this process running smoothly, crews, agents, and shore teams must work in sync to move ships safely, efficiently, and on schedule. Our Ship and Port Operations course shows you how this intricate system works and how to collaborate with the people who keep it moving. You’ll learn about ship structure, port operations, important protocols, and what it takes to manage and turn vessels around. With this knowledge, you’ll be equipped to contribute to global trade at every step of the shipping process and move your career in marine transportation forward. *CNT* • Understand ship structure, crew responsibilities, and cargo handling procedures to better support operations. • Recognize Canadian maritime regulations, including marine pilotage, to help ensure safe, smooth, and legal operation. • Describe CBSA responsibilities and procedures to help prevent cargo delays. • Navigate key port-side operations like towing and bunkering to keep vessels on schedule. • Identify the roles of agents and other shipping professionals to collaborate more efficiently. *APP* Through a blend of expert instruction and industry case studies, you’ll explore the complex systems that keep global shipping running. *WHO* • Professionals working marine logistics or port operations and want to expand their knowledge to advance their careers. • Individuals looking to launch a career in marine transportation and need to understand how the industry operates. • Government agency employees (e.g., CBSA, Transport Canada) who need a stronger understanding of marine operations.

Ship and Port Operations

Course code: CESF 325 - Duration: 27 hours

Start date: January 13, 2026

Online
In-person

*VID* *KEYB* Most of what we use every day — like food, furniture, and fashion — crosses oceans to reach us. To keep this process running smoothly, crews, agents, and shore teams must work in sync to move ships safely, efficiently, and on schedule. Our Ship and Port Operations course shows you how this intricate system works and how to collaborate with the people who keep it moving. You’ll learn about ship structure, port operations, important protocols, and what it takes to manage and turn vessels around. With this knowledge, you’ll be equipped to contribute to global trade at every step of the shipping process and move your career in marine transportation forward. *CNT* • Understand ship structure, crew responsibilities, and cargo handling procedures to better support operations. • Recognize Canadian maritime regulations, including marine pilotage, to help ensure safe, smooth, and legal operation. • Describe CBSA responsibilities and procedures to help prevent cargo delays. • Navigate key port-side operations like towing and bunkering to keep vessels on schedule. • Identify the roles of agents and other shipping professionals to collaborate more efficiently. *APP* Through a blend of expert instruction and industry case studies, you’ll explore the complex systems that keep global shipping running. *WHO* • Professionals working marine logistics or port operations and want to expand their knowledge to advance their careers. • Individuals looking to launch a career in marine transportation and need to understand how the industry operates. • Government agency employees (e.g., CBSA, Transport Canada) who need a stronger understanding of marine operations.

Social Media – Networks and Concepts

Course code: CEPR 125 - Duration: 30 hours

Start date: January 13, 2026

Online

*VID* *KEYB* Online footprints have never been so large. That can work for you or against you. If you want to learn how to harness the power of social media to your advantage, this is the place to start. You'll gain practical, real-world knowledge about consumer-generated media and hands-on training on how to use it effectively. In this platform-based course, you'll concentrate on the tactical differences between the main social media sites to complement traditional mass media techniques. By the end of the course, you'll be able to create an integrated social media strategy. No more posting in the dark because social media is all about planning and integrating. *CNT* This course is a great way to help you: • Understand how to use social media as part of the consumer journey to build awareness, generate leads and drive conversions; • Perform a detailed persona analysis; • Create and optimize social media content and channels; • Evaluate target markets and match them with the right social networks; • Design a basic paid social media campaign. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of social media. • Students who want to work in public relations, advertising, website creation, management, or virtually any other field that communicates online. • Public relations professionals who want to broaden their own reach or that of their clients. • Students moving onward to an academic path in the web world. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners or association members who manage their own communications. • Business owners and managers who want to maximize their reach on the web.

Understanding AI Data

Course code: CEAI 1003 - Duration: 30 hours

Start date: January 13, 2026

Online

*VID* *KEYB* Artificial Intelligence (AI) doesn’t exist without data. In 2006, British mathematician Clive Humby said, “Data is the new oil.” And data is the fuel that powers AI. However, having data is not enough, you need good data. But how can you identify quality data in the AI world? This course provides the answer. The first part of the course will help you identify good data, spot potential biases, and interpret graphs and other visualizations from data. The second part of the course will focus on the practical aspects of data for AI projects. This section will help you assess data requirements for AI projects, differentiate between various storage methods, and identify data sources. Upon completion of the course, you will grasp the single most important aspect of AI—data. To help you develop data skills for AI, you will be exposed to case studies and other projects that resemble data-related situations AI professionals face daily. During these exercises, you will examine the different steps of the data lifecycle to help you assess data quality and the requirements for various AI projects. The assignments will position you as the domain expert and client on an AI project and teach you how to work alongside a data scientist. Are you up for the challenge? This is an online, synchronous course. We recommend taking the AI Foundations (CEAI 1001) and Responsible AI (CEAI 1002) before taking this course. *CNT* This course is a great way to help you: • Explain the importance of "good" data in AI projects • Describe the different types of data used in AI projects • Identify the different techniques used to handle and store data in AI • Assess what is required to carry out an AI project *APP* This fully online course employs a project-based approach that focuses on the acquisition of practical real-world skills in AI. You will learn directly from industry professionals and receive individualized feedback. You will have the opportunity to go beyond AI theory by actively participating in assignments aimed at using AI for problem-solving. *WHO* • Tech enthusiasts who want to add AI to their skill set • Leaders with financial, operational, or technological responsibilities who are interested in adopting AI • Managers who want to better support their technical AI employees or who may be involved in AI projects • Employees in different industries who want to learn how AI solutions can help solve problems or want to contribute to their organization’s AI initiatives more meaningfully • Students who want to prepare themselves for an AI workforce or explore AI as a potential career path • Anyone who wants to learn the fundamentals of AI

Communicating with Emotional Intelligence

Course code: CELD 1200 - Duration: 30 hours

Start date: January 14, 2026

Online

*VID* *KEYB* When you think of the word communication, think about communion, or ‘connecting’ with others… it’s one of the most important keys to your success in business. So, if you’re looking for new ways to improve your communication skills and develop your emotional intelligence, this is the course for you. In it, you’ll explore your personal communication style and measure your EQ (emotional quotient). More importantly, you’ll learn to apply appropriate communication skills and tools in different situations to effectively lead and inspire your team members and better manage change within your organization. Feeling inspired? *CNT* This course is a great way to help you: • Evaluate your EQ and identify your personal leadership strengths and development areas; • Apply appropriate communication techniques (active listening, inspiring communication, difficult conversations, etc.) within various professional contexts; • Use effective communication (top-to-bottom and bottom-up) techniques to resolve conflict; • Select appropriate communication channels for a suitable and professional response; • Conduct effective meetings that help build the team as a whole to better achieve team objectives. *APP* Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students and business professionals who want to become more effective communicators. • Mid-level managers and other business professionals who want to broaden their skills to open up new career horizons. • New and lower-level managers who want to move into a higher management role. • Recent business grads who want to enter the workforce or business professionals seeking a promotion. • Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Data: The Key to Truly Strategic Communications

Course code: CECM 200 - Duration: 30 hours

Start date: January 14, 2026

Online

*VID* *KEYB* This course is essential for understanding the difference between tactical campaign plans and strategic communication plans, and how to apply data insights to each stage of the communication planning process. As a manager or advisor in communications, PR or marketing, these concepts are essential to the success of your organization and your career. Led by a seasoned industry professional, you’ll apply standards-based methods to develop an organization-level or department-level communication strategy aligned to measurable business outcomes that demonstrate the impact of effective communication on business performance. *CNT* This course is a great way to help you: • Develop a strategic communication plan aligned to business outcomes that demonstrates measurable impact; • Apply ethical considerations to all aspects of the communications planning process; • Create a key messaging architecture aligned to target audiences; • Formulate an implementation plan to deliver on strategic communication objectives; • Design a measurement framework to demonstrate the potential impact of the plan on business results; • Write an evidence-based pitch to justify the budget and resources needed for the plan and pitch it for management buy-in using facts and figures in appropriate business language. *APP* This course is project-based, meaning you’ll practice hands-on strategic thinking and planning skills using your own business cases. You’ll also engage in practical and critical thinking to reflect and project yourself into your current or future work environment. Your teacher will use case studies, group discussions, team presentations and introspection questionnaires to apply your learning to real-world experiences. Most importantly, you’ll be challenged to apply data insights to all aspects of your work. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Early-career public relations or communication specialists who want to step up to a strategic role as managers or advisers. • Individuals at any level in the profession looking to refresh or upgrade their skills in applying data literacy to strategic communication planning. • Individuals in marketing, advocacy or public affairs who want to apply professional communication best practices to improve the effectiveness of their work.

Human Resources Essentials

Course code: CEHR 1150 - Duration: 30 hours

Start date: January 14, 2026

Online

*VID* *KEYB* If you're passionate about developing and uplifting workforce talent, this course is your stepping stone to a fulfilling career in human resources. Explore the critical components of the HR profession, including recruitment, selection, training, performance management, and rewards. From the initial planning to navigating the legal landscape, we'll guide you through every step of the employment journey. These foundations will help you develop a framework for human resource management (HRM) that you can reply on to further your growth as an effective human resource professional. *CNT* This course is a great way to help you: • Plan human resources activities in-line with business objectives and within the context of the organization. • Discuss the legal framework of Human Resources Management (HRM) in Canada (e.g. employment equity, discrimination, harassment, ethics, etc). • Assist employees and managers in employee relations. • Promote employee well-being, health, and safety. • Apply a structured process to human resource management activities from planning to termination (recruitment, selection, training, performance management, rewards), within the legal framework. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand human resources management. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

L'IA responsable

Course code: CEAI 1002F - Duration: 30 hours

Start date: January 14, 2026

Online

*VID* *KEYB* Alors que les systèmes d'IA continuent à se répandre dans la vie quotidienne, il est essentiel de comprendre les effets négatifs que l'IA peut avoir sur la société, sous la forme de décisions biaisées, d'intrusions dans la vie privée et bien plus encore. Il est donc impératif que vous compreniez comment déployer des systèmes d'IA qui soient éthiques, sûrs et inclusifs. Ce cours vous apprendra à identifier les questions éthiques dans les systèmes d'IA, à créer et à exécuter des feuilles de route, et à vous engager avec des partenaires multidisciplinaires pertinents pour aborder ces questions. Notre approche orientée vers l'action est conçue pour vous offrir des conseils pratiques et la confiance nécessaire pour mettre en œuvre des changements éthiques et responsables dans vos systèmes d'IA. Pour vous aider à développer vos compétences en matière d'IA responsable, ce cours fait référence à des cas discutés publiquement impliquant des comportements contraires à l'éthique. Il aborde également les systèmes d'IA avec lesquels vous interagissez probablement tous les jours et qui posent des problèmes éthiques. En plus d'apprendre les bases de l'IA responsable, ce cours vous aidera à devenir un citoyen plus informé dans un monde piloté par l'IA en travaillant sur des livrables réels. Il s'agit d'un cours en ligne, synchrone. *CNT* Ce cours est un excellent moyen de vous aider à : • Identifier les problèmes éthiques potentiels qui pourraient survenir lors de la conception, du développement et du déploiement des systèmes d'IA • Créer des feuilles de route pour minimiser les impacts sociétaux négatifs et maximiser les résultats des systèmes d'IA • Rassembler les partenaires internes et externes les plus pertinents pour aborder les questions éthiques potentielles • Engager une équipe d'experts pluridisciplinaires pour recueillir des informations sur les questions éthiques • Exécuter la feuille de route relative aux questions éthiques tout en respectant les exigences commerciales et fonctionnelles du projet *APP* Ce cours entièrement en ligne utilise une approche par projets qui se concentre sur l'acquisition de compétences pratiques dans le monde réel en matière d'IA. Vous apprendrez directement auprès de professionnels de l'industrie et recevrez un retour d'information individualisé. Vous aurez l'occasion d'aller au-delà de la théorie de l'IA en participant activement à des missions visant à utiliser l'IA pour résoudre des problèmes. *WHO* • Les passionnés de technologie qui souhaitent ajouter l'IA à leur palette de compétences • Les investisseurs en capital-risque qui souhaitent comprendre les questions éthiques liées à l'IA avant d'investir dans des technologies d'IA • Les dirigeants ayant des responsabilités financières, opérationnelles ou technologiques qui sont intéressés par l'adoption de l'IA • Les gestionnaires qui souhaitent mieux soutenir leurs employés techniques en matière d'IA ou qui peuvent être impliqués dans des projets d'IA • Les employés de différents secteurs qui veulent apprendre comment les solutions d'IA peuvent aider à résoudre des problèmes ou qui veulent contribuer de manière plus significative aux initiatives d'IA de leur organisation. • Les étudiants qui souhaitent se préparer à travailler dans le domaine de l'IA ou explorer l'IA en tant que carrière potentielle • Toute personne travaillant pour le gouvernement et participant à des décisions politiques pouvant être affectées par ou liées aux données et à l'IA • Toute personne qui souhaite apprendre les principes fondamentaux de l'IA ou qui est responsable de la sélection et de l'acquisition de systèmes d'IA

Maîtriser la communication orale en public

Course code: CEPR 115F - Duration: 20 hours

Start date: January 14, 2026

Blended

*VID* *KEYB* Parler en public est l’une des principales sources d’anxiété au travail. Sous la pression, même les meilleures idées peuvent perdre de leur impact, entraînant des occasions manquées, une baisse de confiance et la frustration de ne pas être compris. Notre formation Maîtriser la communication orale en public vous aide à capter l’attention et à faire passer votre message avec clarté et assurance. Grâce à des techniques de storytelling et de présentation, vous apprendrez à trouver votre voix authentique et à communiquer vos idées de façon naturelle et convaincante lors de présentations, de réunions ou de pitchs. Ce cours comprend des cours en personne et des cours en ligne direct. Note : Ce cours met l'accent sur le développement des comptétences en prise de parole en public plutôt que sur l'apprentissage de la langue. Pour en tirer le meilleur parti, les participants doivent déjà se sentir à l'aise pour communiquer en anglais. *CNT* • Utiliser le storytelling pour rendre vos présentations captivantes et mémorables • Structurer vos idées et vos présentations de façon claire afin d’informer, de persuader et d’établir un lien avec tout type d’auditoire • Adapter votre prestation à différents contextes : réunions, présentations d’envergure, pitchs • Maîtriser le langage corporel, la voix et le rythme afin de maximiser l’impact de votre message *APP* Cette formation vous offre une occasion unique de pratiquer la prise de parole en public dans un cadre bienveillant et sans jugement. Par des exercices guidés, animés par un formateur issu du milieu professionnel, vous développerez des compétences de communication authentiques et gagnerez en aisance. L’accent est mis sur la progression continue, la découverte de votre style et l’application concrète des techniques dans des situations professionnelles réalistes. *WHO* • Professionnels et professionelles qui veulent exprimer leurs idées avec clarté et renforcer leur présence en milieu de travail • Gestionnaires et dirigeants cherchant à mobiliser, inspirer et rallier leurs équipes autour de leur vision • Chercheurs et chercheuses qui doivent présenter leurs résultats à des collègues, des clients ou au grand public • Entrepreneurs et entrepreneures souhaitant pitcher avec impact et inspirer confiance dans leurs projets • Personnes dont le français n’est pas la langue maternelle et qui veulent réduire leur anxiété à l’oral pour s’exprimer avec plus de naturel et d’aisance

Optimizing Business Operations

Course code: CENT 1800 - Duration: 20 hours

Start date: January 14, 2026

Online

*VID* *KEYB* Entrepreneurs are often driven by ideas; but businesses are driven by processes. This course will help you blend the two to optimize the management of daily operations to increase your chances for success. In it, you'll gain a foundational understanding of operational management including defining optimal processes, managing capacity to meet demand, the principals of LEAN operations and total quality management, the basics of project management and risk management and a better understanding of how the operations of your new businesses will evolve over time. Sound like a good idea? *CNT* This course is a great way to help you: • Analyze and optimize business processes; • Design operational processes; • Forecast demand and plan capacity; • Improve operations by becoming LEAN and focusing on total quality; • Manage projects, identify risks and build contingency plans; • Estimate profitability and perform financial planning for operations; • Identify appropriate financing options for your small business. *APP* As in the workplace, teamwork is key here. Sure, there will be engaging assignments and activities, but you'll also form ad-hoc teams to discuss real-world subjects presented by business experts. You'll formulate strategies to solve problems or seize opportunities. Above all, you'll have ample chance to contribute personally to the process. Participation is paramount. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students pursuing a Diploma in Entrepreneurship. • Anyone who is thinking of starting a business or simply wants to learn how to better manage business operations. • Anyone who has tried to start their own business only to realize they need professional education and guidance. • Self-employed workers and small-businesses owners who want to improve operational efficiency. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization.

Course code: CEAI 1002 - Duration: 30 hours

Start date: January 14, 2026

Online

*VID* *KEYB* As AI systems continue to become more prevalent in daily life, it’s crucial to also understand the negative effects AI can have on society in the form of unfair outcomes, privacy intrusions, and more. Therefore, it’s imperative that you understand how to deploy AI systems that are ethical, safe and inclusive. This course will teach you how to identify ethical issues in AI systems, create and execute roadmaps, and engage with relevant multidisciplinary stakeholders to address those issues. Our action-oriented approach is designed to offer you practical advice and the confidence to implement ethical and responsible changes to your AI systems. To help develop your skills in responsible AI, this course references publicly discussed cases involving unethical behaviour. It also touches on AI systems you likely interact with every day where ethical issues exist. In addition to learning the basics of responsible AI, this course will help you become a more informed citizen in an AI-driven world by working on real deliverables. This is an online, synchronous course. *CNT* This course is a great way to help you: • Identify potential ethical issues that might arise in the design, development, and deployment of AI systems • Create roadmaps to minimize negative societal impacts and maximize humane outcomes from AI systems • Assemble the most relevant internal and external stakeholders to address potential ethical issues • Engage a team of multidisciplinary domain experts to gather feedback on ethical issues • Execute ethical issues addressal roadmap while meeting business and functional requirements of the project *APP* This fully online course employs a project-based approach that focuses on the acquisition of practical real-world skills in AI. You will learn directly from industry professionals and receive individualized feedback. You will have the opportunity to go beyond AI theory by actively participating in assignments aimed at using AI for problem-solving. *WHO* • Tech enthusiasts who want to add AI to their skillset • Venture capitalists or investors looking to understand ethical issues in AI before investing in AI technologies • Leaders with financial, operational, or technological responsibilities who are interested in adopting AI • Managers who want to better support their technical AI employees or who may be involved in AI projects • Employees in different industries who want to learn how AI solutions can help solve problems or want to contribute to their organization’s AI initiatives more meaningfully • Students who want to prepare themselves for an AI workforce or explore AI as a potential career path • Anyone working for the government who participates in policy decisions that may be affected by or related to data and AI • Anyone who wants to learn the fundamentals of AI or is responsible for selecting and procuring AI systems

EDI for HR Professionals

Course code: CEHR 1450 - Duration: 30 hours

Start date: January 15, 2026

Online

*VID* *KEYB* Equity, diversity, and inclusion (EDI) in the workplace is a growing area of focus for every organization. This course will help you understand the importance of adopting an EDI lens to your HR practice through enhancing the employee experience, organizational culture, innovation, employee engagement and belonging. You will leave with skills that promote self-awareness, and the ability to promote a healthy and inclusive workplace culture. We recommend completing Human Resources Essentials (CEHR 1150) or its equivalent before taking this course. *CNT* This course is a great way to help you: • Evaluate how your identity, lived experiences, and biases, influence your role as an HR professional. • Identify ways to incorporate EDI within the employee lifecycle to build a culture of inclusion and belonging. • Review policies and procedures to incorporate an EDI lens that support goals of inclusion and belonging. • Use measures to make data-driven decisions that support EDI efforts in the workplace. • Develop a strong business case for the value of EDI in your organization. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by EDI and HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals, leaders or administrative employees with experience working in a small, medium, or large organization • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand equity, diversity and inclusion and its importance in HR practice. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Social Media – Strategies and ROI

Course code: CEPR 225 - Duration: 30 hours

Start date: January 15, 2026

Online

*VID* *KEYB* This course is the follow-up to CEPR 125, which you probably really liked. No wonder. It turned something you use all day long into skills that can last a lifetime. In this course, you'll deepen your understanding of the elements required in designing a successful social media campaign. And that means ROI: return on investment. You'll keep up to date with best practices and strategies as you develop a comprehensive social media strategy to market a business or organization using social ads, supporting systems and advanced strategies on all the most popular social media sites. And that will give you a very distinct advantage. *CNT* This course is a great way to help you: • Use social media research as a strategic tool. • Define most important social media KPIs; • Collect and analyze data to expand your social media presence; • Develop a content strategy and editorial calendar; • Match social media channels to consumer journey and strategic touchpoints. • Perform a competitive and internal audit utilizing research to find best practices and recommendations • Utilize social analytics to measure ROI using platform insights and external research. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students who completed CEPR 125 and want to continue their studies. • Anyone who wants to learn the fundamentals of social media. • Students who want to work in public relations, advertising, website creation, management, or virtually any other field that communicates online. • Public relations professionals who want to broaden their own reach or that of their clients. • Students moving onward to an academic path in the web world. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners or association members who manage their own communications. • Website owners/managers who want to maximize their reach on the web.

Travailler avec l'IA

Course code: CEAI 1004F - Duration: 30 hours

Start date: January 15, 2026

Online

*VID* *KEYB* À quoi ressemble le quotidien d'un professionnel de l'IA ? Dans ce cours, vous ferez l'expérience du flux de travail typique de l'IA en participant à un projet d'IA. De la définition du problème à l'entraînement et à l'évaluation du modèle, vous porterez la casquette d'un scientifique des données et développerez un projet d'apprentissage automatique à l'aide d'un logiciel convivial sans code. Ce processus vous aidera à comprendre les risques et les limites des modèles d'IA et vous apprendra à les atténuer. Enfin, vous découvrirez les applications d'IA les plus récentes et la manière dont elles sont utilisées dans l'industrie. Ce cours met l'accent sur l'apprentissage par l'expérience. Vous apprendrez à utiliser un logiciel sans code, à entraîner un modèle, à améliorer les données d'entraînement grâce à l'ingénierie des caractéristiques et à tester les performances de votre modèle. Il s'agit d'un cours en ligne, synchrone. Nous recommandons de suivre les cours Fondements de l'IA (CEAI 1001F) et L’IA responsable (CEAI 1002F) avant de suivre ce cours. *CNT* Ce cours est un excellent moyen de vous aider à : • Manipuler des données dans le cadre d'un projet d'intelligence artificielle • Communiquer à l'aide de données dans un format visuel facile à comprendre • Gérer un projet d'IA simple de bout en bout à l'aide d'un logiciel sans code • Engager une équipe d'experts pluridisciplinaires pour recueillir des informations sur les questions éthiques • Explorer les techniques émergentes en matière d'apprentissage automatique et d'IA *APP* Ce cours entièrement en ligne utilise une approche par projets qui se concentre sur l'acquisition de compétences pratiques dans le monde réel en matière d'IA. Vous apprendrez directement auprès de professionnels de l'industrie et recevrez un retour d'information individualisé. Vous aurez l'occasion d'aller au-delà de la théorie de l'IA en participant activement à des missions visant à utiliser l'IA pour résoudre des problèmes. *WHO* • Les passionnés de technologie qui souhaitent ajouter l'IA à leur palette de compétences • Les gestionnaires qui souhaitent mieux soutenir leurs employés techniques en IA ou qui peuvent être impliqués dans des projets d'IA • Les employés de différents secteurs qui veulent apprendre comment les solutions d'IA peuvent aider à résoudre des problèmes ou qui veulent contribuer de manière plus significative aux projets d'IA de leur organisation. • Les étudiants qui souhaitent se préparer à travailler dans le domaine de l'IA ou explorer l'IA en tant que carrière potentielle • Toute personne souhaitant commencer à expérimenter l'IA

Working with AI

Course code: CEAI 1004 - Duration: 30 hours

Start date: January 15, 2026

Online

*VID* *KEYB* What does the day-to-day of an AI professional look like? In this course, you will experience the typical AI workflow by participating in an AI project. From the problem definition stage to model training and evaluation, you will wear the hat of a data scientist and develop an end-to-end machine learning project using a user-friendly no-code software. This process will help you understand the risks and limitations of AI models and teach you how to mitigate them. Finally, you will learn about state-of-the-art AI applications and how they are used in the industry. This course focuses on experiential learning. You will explore how to use a no-code software, train a model, improve training data through feature engineering, and test the performance of your model. This is an online, synchronous course. We recommend taking the AI Foundations (CEAI 1001) and Responsible AI (CEAI 1002) before taking this course. *CNT* This course is a great way to help you: • Manipulate data for an AI project • Communicate with data in an easy-to-understand visual format • Manage a simple end-to-end AI project using a no-code software • Explore emerging techniques in machine learning and AI *APP* This fully online course employs a project-based approach that focuses on the acquisition of practical real-world skills in AI. You will learn directly from industry professionals and receive individualized feedback. You will have the opportunity to go beyond AI theory by actively participating in assignments aimed at using AI for problem-solving. *WHO* • Tech enthusiasts who want to add AI to their skillset • Managers who want to better support their technical AI employees or who may be involved in AI projects • Employees in different industries who want to learn how AI solutions can help solve problems or want to contribute to their organization’s AI projects more meaningfully • Students who want to prepare themselves for an AI workforce or explore AI as a potential career path • Anyone who wants to begin experimenting with AI

Optimizing Business Operations

Course code: CENT 1800 - Duration: 20 hours

Start date: February 16, 2026

Online

*VID* *KEYB* Entrepreneurs are often driven by ideas; but businesses are driven by processes. This course will help you blend the two to optimize the management of daily operations to increase your chances for success. In it, you'll gain a foundational understanding of operational management including defining optimal processes, managing capacity to meet demand, the principals of LEAN operations and total quality management, the basics of project management and risk management and a better understanding of how the operations of your new businesses will evolve over time. Sound like a good idea? *CNT* This course is a great way to help you: • Analyze and optimize business processes; • Design operational processes; • Forecast demand and plan capacity; • Improve operations by becoming LEAN and focusing on total quality; • Manage projects, identify risks and build contingency plans; • Estimate profitability and perform financial planning for operations; • Identify appropriate financing options for your small business. *APP* As in the workplace, teamwork is key here. Sure, there will be engaging assignments and activities, but you'll also form ad-hoc teams to discuss real-world subjects presented by business experts. You'll formulate strategies to solve problems or seize opportunities. Above all, you'll have ample chance to contribute personally to the process. Participation is paramount. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students pursuing a Diploma in Entrepreneurship. • Anyone who is thinking of starting a business or simply wants to learn how to better manage business operations. • Anyone who has tried to start their own business only to realize they need professional education and guidance. • Self-employed workers and small-businesses owners who want to improve operational efficiency. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization.

Improve Your Time Management

Course code: CEPS 1081EO - Duration: 6 hours

Start date: February 17, 2026

Online

*VID* *KEYB* Sorry, but you can't add an infinite number of hours to your work day. What you can do is use the hours you have more effectively. And that's exactly what you'll learn to do in this workshop led by management professional Sophie Lemieux. With her help, you'll gain practical skills and solutions that will help you analyze your goals, priorities and interruptions. You'll also develop workable strategies to manage your time as efficiently as possible. Sound like something you should add to your to-do list? Quick. Time's ticking... *CNT* This workshop will empower you to: • Develop a concrete, personalized time-management methodology; • Learn how to manage interruptions, priorities and emergencies; • Hone your time-management reflexes and adapt them to the realities of the workplace. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises to help develop your skills. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees seeking professional growth and success. • Managers, entrepreneurs and self-employed professionals who want to who want to improve their efficiency in the workplace. • Anyone who wants to improve their ability to deal with multiple priorities. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Sophie_Lemieux.jpg|Sophie Lemieux] Sophie Lemieux, MBA | C.Adm | C.M.C. President of Solem Management, Sophie Lemieux is a member of the Chartered Administrators of Québec. She holds an MBA, a Certified Management Consultant title (C.M.C) and a Registered Corporate Coach title (RCC TM), all of which make her one of the strongest Management consultants in Québec. She has over 20 years of experience in the management of multidisciplinary teams, project management, training & coaching and business development.

Sales, Networking and Business Development

Course code: CENT 1600 - Duration: 20 hours

Start date: February 17, 2026

Online

*VID* *KEYB* BizDev. It's more than just a buzzword. In fact, it could be the key to your success as an entrepreneur. But you have to do more than just understand what it means. You have to master it. Thankfully, this course will show you how. In ten short classes, you’ll learn the fundamentals of sales, networking and business development (BD) in a practical, hands-on manner. You’ll develop your skills in identifying potential clients, targeting them, dealing with them face-to- face, over the phone or on social media and managing your business relationships with them. You’ll also get valuable opportunities to practice your presentation skills and receive feedback from your instructor and your peers. In short, you’ll go a long way towards developing your BizDev skills. *CNT* This course is a great way to help you: • Define your competitive advantage to market your products or businesses; • Develop a compelling business sales pitch; • Prepare convincing sales presentations; • Build a plan to establish relationships with targeted customers; • Identify target customers using appropriate venues; • Network with potential clients in an efficient and systematic manner; • Respond to a request for proposal and negotiate an agreement; • Maintain a pipeline for potential business in order to ensure revenues over the short and long term. *APP* As in the workplace, teamwork is key here. Sure, there will be engaging assignments and activities, but you'll also form ad-hoc teams to discuss real-world subjects presented by business experts. You'll formulate strategies to solve problems or seize opportunities. Above all, you'll have ample chance to contribute personally to the process. Participation is paramount. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students pursuing a Diploma in Entrepreneurship. • Self-employed workers and small-businesses owners who want to learn how to generate more business. • Anyone who has tried to start their own business only to realize they need professional education and guidance. • Marketing and sales employees who want to improve their business-development skills and/or broaden their career horizons. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization.

Search Engine Marketing

Course code: CEMK 175 - Duration: 30 hours

Start date: February 17, 2026

Online

*VID* *KEYB* Trying to find something on the web can be a little like navigating a maze. But it doesn't have to be that way if people understand the basics of search engine marketing the way you will once you've completed this course. In just ten short classes, you'll learn how to increase traffic and brand awareness through organic and paid search engine marketing techniques. You'll get practical training on SEM tools, and learn how to set up and measure paid advertising with Google Analytics and Bing Ads. You'll also learn best practices for display ads, how to write ad copy and calls to action, as well as strategies for keyword research and more. If you want to learn the fundamentals of search engine marketing, search no more. It's right here in this course. *CNT* This course is a great way to help you: • Create, optimize and measure Ads; • Research keywords and write effective ad and landing page copy; • Collect and Analyze Analytics and data; • Implement digital marketing strategies to increase web traffic and lead generation conversions; • Optimizing, testing and implementing campaigns. *APP* In this course, you'll gain real-world skills and best practices from experienced pros who'll show you the ropes. More excitingly, you'll learn by doing. You can't get skills like this on YouTube. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of SEM. • Students who want to work in advertising, social media, public relations, website creation, writing for the web and management. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners, entrepreneurs or association members who manage their own communications. • Business owners/managers who want to maximize their reach on the web. • Managers and executives who want to learn more about digital marketing

Social Media – Strategies and ROI

Course code: CEPR 225 - Duration: 30 hours

Start date: February 17, 2026

Online

*VID* *KEYB* This course is the follow-up to CEPR 125, which you probably really liked. No wonder. It turned something you use all day long into skills that can last a lifetime. In this course, you'll deepen your understanding of the elements required in designing a successful social media campaign. And that means ROI: return on investment. You'll keep up to date with best practices and strategies as you develop a comprehensive social media strategy to market a business or organization using social ads, supporting systems and advanced strategies on all the most popular social media sites. And that will give you a very distinct advantage. *CNT* This course is a great way to help you: • Use social media research as a strategic tool. • Define most important social media KPIs; • Collect and analyze data to expand your social media presence; • Develop a content strategy and editorial calendar; • Match social media channels to consumer journey and strategic touchpoints. • Perform a competitive and internal audit utilizing research to find best practices and recommendations • Utilize social analytics to measure ROI using platform insights and external research. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students who completed CEPR 125 and want to continue their studies. • Anyone who wants to learn the fundamentals of social media. • Students who want to work in public relations, advertising, website creation, management, or virtually any other field that communicates online. • Public relations professionals who want to broaden their own reach or that of their clients. • Students moving onward to an academic path in the web world. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners or association members who manage their own communications. • Website owners/managers who want to maximize their reach on the web.

Conflict Management

Course code: CEPS 1109EO - Duration: 3 hours

Start date: February 18, 2026

Online

*VID* *KEYB* Conflict occurs every day in the workplace. Amidst this conflict, real (sometimes deep!) improvement can be made to the work performed by a team. Sometimes, conflict will appear to be resolved but will resurface every now and then, a little bit like recurring back pain. Other conflict unfortunately escalates to the point where usual tasks cannot be performed efficiently. Everybody reacts differently towards conflict. Knowing oneself and managing relationships are at the very core of our ability to manage conflict. Although there is no single methodology to resolve conflict, this online training will allow you to better understand how to act when conflict is detected. You can also count on Benoit Lamontagne’s expertise to provide you with the best possible tools to implement long-lasting, efficient and effective processes. *CNT* This training will enable you to: • Build awareness for the different types of conflict that can arise in a workplace; • Discover how to prevent unproductive conflict at work; • Learn the behavior to adopt when a conflict escalates; • Understand what skills must be developed in order to better manage conflict. *APP* This online workshop is based on co-active learning, theoretical information, real-world examples and case studies. In short, you’ll grow professionally by mastering your ability to learn, work and be productive through conflict management. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone, because let’s be honest, conflict can arise in many situations; • Employees facing conflictual situations with peers or with superiors; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes course materials, lunch and refreshments. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Benoit_Lamontagne.jpg|Benoit Lamontagne] Benoit Lamontagne
Ing., Adm.A., Candidat MBA, Candidat C.M.C. Benoit is an electrical engineer and a member of both the Ordre des Ingénieurs du Québec (OIQ) and the Chartered Administrators of Québec (C.Adm.) who has worked in the aerospace industry, in the field of avionics product development, for over 13 years. During that time, Benoît developed an expertise in project management, continuous improvement and leading organizational transformations.

Dealing with Difficult Personalities

Course code: CEPS 1011EO - Duration: 3 hours

Start date: February 26, 2026

Online

*VID* *KEYB* Difficult personalities. You know the type. You've probably got a few in mind. And you know the kind of conflict they can create at work. But what makes a problematic personality? What coping strategies are most effective in dealing with them? Kathryn Peterson knows. She's an expert who will teach you how to define difficult personalities and employ strategies to increase your effectiveness, comfort and confidence when dealing with people who are... well, let's just say... difficult. *CNT* This workshop will empower you to: • Identify various types of difficult personalities and learn what characterizes them; • Determine specific behaviours that trigger reactions; • Learn strategies to encourage proactive responses and shut down reactive ones; • Establish potential challenges and consequences related to difficult personalities; • Create an action plan to protect employees and the organization. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Upper management • Client service representatives • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Kathryn_Peterson.jpg|Kathryn Peterson] Kathryn Peterson, Think on your feet® | Skilled Presenter™ | HBDI®| PassionWorks™ Known for her dynamic approach during training activities, conferences and coaching sessions, Kathryn Peterson’s fields of expertise are communication, presentation skills and stress management. She has many years of experience working as a counsellor with a wide range of individuals and groups. She is the author and publisher of the popular book, ’’OSER avec ceux qui nous compliquent la vie’’ (Daring with people who complicate our lives), among others. Kathryn will make it easy for you to deal with people who aren't.

Editing for Professionals

Course code: CEPS 1143EO - Duration: 3 hours

Start date: March 17, 2026

Online

*VID* *KEYB* Want to know what separates amateur writing from professional copy? Easy. It’s the editing. The process of refining and reducing. Knowing what to leave out, what to add in, where, and how. In short, it’s about tailoring concise, compelling copy perfectly targeted to a specific audience. If that sounds like a skill you’d like to develop, join professional editor Giuseppe Valiante for this powerful, pens-on workshop. Your readers will thank you. *CNT* This workshop will empower you to: • make your writing more convincing and professional; • appreciate and apply the basic tools of editing; • structure and present compelling ideas for specific audiences; • hone editing skills to address often-overlooked errors in business writing. *APP* This workshop is based on an optimized practical approach that mixes active learning with instructor-led and individual editing exercises; it includes a basic overview of grammar as it applies to editing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone required to write and edit at work or who simply wants to improve their written communication. • Employees engaged in improving their company’s communications. • Executives who need to communicate effectively with employees and clients. • Communications, marketing and sales professionals who need to pitch products or services convincingly. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Giuseppe_Valiante_2.png|Giuseppe Valiante ] Giuseppe Valiante, News Editor Atlantic/Quebec The Canadian Press newswire Giuseppe Valiante is responsible for editing multimedia content from five bureaus for CP’s national clients, which include The Globe and Mail, Toronto Star, CBC and many other reputable news organizations in Canada. Over the years, he has trained journalists around the globe and regularly gives courses and workshops on writing and editing so rest assured, he can help you make your point clearly, concisely and with purpose.

Integrated Project Management

Course code: CEPS 1079EO - Duration: 12 hours

Start date: March 19, 2026

Online

*VID* *KEYB* The biggest project is like the longest journey: they both start with a single step. In this case, that step involves taking our project-management workshop. Our two-day, active-learning experience with Benoit Lamontagne will have you working in teams to manage case-study projects. Along the way, you'll gain the tools, methods and processes you need to manage the planning, execution, control and completion of projects of virtually any size. Ready to take your first step towards more effective project management? Right this way... *CNT* This workshop will empower you to: • Understand the steps involved in the project-management process; • Gain experience with transition criteria throughout the project-management process steps; • Implement the proper tools for project costing, planning, execution control and closure; • Learn budget-status follow-up techniques for project management. *APP* This workshop employs a variety of learning strategies based on theory, interaction, discussion, practice and concrete action-planning. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Junior to intermediate-level project managers and team leaders who want to learn the skills to work more effectively. • Employees who want to improve their ability to work in teams and broaden their career perspectives. • Entrepreneurs who want to better manage their projects and team members. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Benoit_Lamontagne.jpg|Benoit Lamontagne] Benoit Lamontagne, Eng., C.Adm., MBA Benoit is an electrical engineer by training and a member of both the Ordre des Ingénieurs du Québec (OIQ) and the Chartered Administrators of Québec (C.Adm.). He has worked in the aerospace industry in the field of avionics product development for more than 13 years. Over the years, he has developed a strong expertise in project management and management of organizational transformations. As a management consultant, Benoît uses his expertise to help his clients achieve their professional and organizational goals. He stands out by his professionalism, leadership, authenticity and high ethical values.

Human Resources Essentials

Course code: CEHR 1150 - Duration: 30 hours

Start date: March 30, 2026

Online

*VID* *KEYB* If you're passionate about developing and uplifting workforce talent, this course is your stepping stone to a fulfilling career in human resources. Explore the critical components of the HR profession, including recruitment, selection, training, performance management, and rewards. From the initial planning to navigating the legal landscape, we'll guide you through every step of the employment journey. These foundations will help you develop a framework for human resource management (HRM) that you can reply on to further your growth as an effective human resource professional. *CNT* This course is a great way to help you: • Plan human resources activities in-line with business objectives and within the context of the organization. • Discuss the legal framework of Human Resources Management (HRM) in Canada (e.g. employment equity, discrimination, harassment, ethics, etc). • Assist employees and managers in employee relations. • Promote employee well-being, health, and safety. • Apply a structured process to human resource management activities from planning to termination (recruitment, selection, training, performance management, rewards), within the legal framework. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand human resources management. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Business Acumen

Course code: CEBU 1150 - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* One component of job satisfaction is confidence in your ability to execute work responsibilities. But what happens when the responsibilities of your current role or the one you're chasing require fundamental business skills you have yet to formally learn? Designed with you in mind, this course provides insight into each aspect of business operations to complement your current skill set. With newfound confidence, you’ll now be able to participate in strategic discussions and position yourself for greater opportunities in the business world. *CNT* This course is a great way to help you: • Explain the dynamics of a given business including its value chain, the industry in which the business operates, the business' overall strategic positioning and its revenue model • Evaluate the factors contributing to business success within an industry and the mechanisms through which companies create value and generate profits • Discuss basic financial concepts such as revenues, margins, fixed and variable costs, overheads, and cash flow • Explain the core activities and functions that are common across different companies and industries in both demand and supply • Analyze financial performance using key ratios and manage performance at organizational and business unit level • Evaluate the Environmental, Social and Governance implications of business and decision making *APP* As in the workplace, teamwork is key here. In addition to engaging in individual assignments and activities, you can also expect to collaborate with classmates to discuss real-world subjects presented by business experts. In this course, learning will be conducted through a live, online classroom (Zoom). *WHO* • Students who want an introduction to the essentials of business. • Students who want to pursue a career in any type of business. • Budding entrepreneurs who want to get off on the right foot. • Anyone who wants to learn more about organizational structures. • Foreign business students who want to improve their North American business vocabulary and understanding.

Commercial and Legal Aspects of Shipping

Course code: CESF 525 - Duration: 27 hours

Start date: March 31, 2026

Online
In-person

*VID* *KEYB* Every transaction in marine transportation carries risk. Shipments can be damaged, delayed, or disputed and result in significant financial and operational consequences. Our Commercial and Legal Aspects of Shipping course helps you address these challenges by teaching you the legal framework that governs maritime trade. You’ll learn how shipping contracts like charterparties and bills of lading protect parties and assign responsibility, and explore marine insurance and Canadian maritime law. With this knowledge, you’ll understand how legal systems shape commercial shipping and gain the confidence to manage the risks involved. *CNT* • Understand the Canadian legal framework to ensure your work complies with global maritime standards. • Identify the international rules that govern carriage of goods by sea to manage shipments with confidence. • Explain how contracts function in both liner and bulk shipping trades to handle agreements effectively. • Understand key concepts in marine insurance, liability, and compensation to reduce financial risk for your organization. • Recognize how disputes arise and are resolved within commercial shipping for smoother conflict resolution. *APP* Through a blend of expert instruction and industry case studies, you’ll explore the commercial frameworks, legal rules, and contracts that keep global shipping running. *WHO* • Business owners or managers who need to better navigate contracts, insurance, or marine regulation. • Professionals in law, finance, or compliance looking to understand how to work with commercial shipping. • Cargo owners, brokers, or freight forwarders who want to better manage risk and responsibility.

Commercial and Legal Aspects of Shipping

Course code: CESF 525 - Duration: 27 hours

Start date: March 31, 2026

Online
In-person

*VID* *KEYB* Every transaction in marine transportation carries risk. Shipments can be damaged, delayed, or disputed and result in significant financial and operational consequences. Our Commercial and Legal Aspects of Shipping course helps you address these challenges by teaching you the legal framework that governs maritime trade. You’ll learn how shipping contracts like charterparties and bills of lading protect parties and assign responsibility, and explore marine insurance and Canadian maritime law. With this knowledge, you’ll understand how legal systems shape commercial shipping and gain the confidence to manage the risks involved. *CNT* • Understand the Canadian legal framework to ensure your work complies with global maritime standards. • Identify the international rules that govern carriage of goods by sea to manage shipments with confidence. • Explain how contracts function in both liner and bulk shipping trades to handle agreements effectively. • Understand key concepts in marine insurance, liability, and compensation to reduce financial risk for your organization. • Recognize how disputes arise and are resolved within commercial shipping for smoother conflict resolution. *APP* Through a blend of expert instruction and industry case studies, you’ll explore the commercial frameworks, legal rules, and contracts that keep global shipping running. *WHO* • Business owners or managers who need to better navigate contracts, insurance, or marine regulation. • Professionals in law, finance, or compliance looking to understand how to work with commercial shipping. • Cargo owners, brokers, or freight forwarders who want to better manage risk and responsibility.

Comprendre les données de l'IA

Course code: CEAI 1003F - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* En 2006, le mathématicien britannique Clive Humby déclarait : « Les données sont le nouveau pétrole ». Et les données sont le carburant qui alimente l'IA. Cependant, il ne suffit pas d'avoir des données, il faut des données de qualité. Mais comment identifier des données de qualité dans le monde de l'IA ? Ce cours apporte la réponse. La première partie du cours vous aidera à identifier les bonnes données, à repérer les biais potentiels et à interpréter les graphiques et autres visualisations à partir des données. La deuxième partie du cours se concentre sur les aspects pratiques des données pour les projets d'IA. Cette section vous aidera à évaluer les besoins en données pour les projets d'IA, à différencier les diverses méthodes de stockage et à identifier les sources de données. À l'issue de ce cours, vous aurez compris l'aspect le plus important de l'IA : les données. Pour vous aider à développer des compétences en matière de données pour l'IA, vous ferez face à des études de cas et à d'autres projets qui ressemblent à des situations liées aux données auxquelles les professionnels de l'IA sont confrontés quotidiennement. Au cours de ces exercices, vous examinerez les différentes étapes du cycle de vie des données pour vous aider à évaluer la qualité des données et les exigences de divers projets d'IA. Les missions vous positionneront en tant qu'expert du domaine et client d'un projet d'IA et vous apprendront à travailler aux côtés d'un scientifique des données. Êtes-vous prêt à relever le défi ? Il s'agit d'un cours en ligne, synchrone. Nous recommandons de suivre les cours Fondements de l'IA (CEAI 1001F) et L’IA responsable (CEAI 1002F) avant de suivre ce cours. *CNT* Ce cours est un excellent moyen de vous aider à : • Expliquer l'importance de « bonnes » données dans les projets d'IA • Décrire les différents types de données utilisés dans les projets d'IA • Identifier les différentes techniques utilisées pour traiter et stocker les données dans l'IA • Évaluer ce qui est nécessaire pour mener à bien un projet d'IA *APP* Ce cours entièrement en ligne utilise une approche par projets qui se concentre sur l'acquisition de compétences pratiques dans le monde réel en matière d'IA. Vous apprendrez directement auprès de professionnels de l'industrie et recevrez un retour d'information individualisé. Vous aurez l'occasion d'aller au-delà de la théorie de l'IA en participant activement à des missions visant à utiliser l'IA pour résoudre des problèmes. *WHO* • Les passionnés de technologie qui souhaitent ajouter l'IA à leur palette de compétences • Les dirigeants ayant des responsabilités financières, opérationnelles ou technologiques qui sont intéressés par l'adoption de l'IA • Les gestionnaires qui souhaitent mieux soutenir leurs employés techniques en matière d'IA ou qui peuvent être impliqués dans des projets d'IA • Les employés de différents secteurs qui veulent apprendre comment les solutions d'IA peuvent aider à résoudre des problèmes ou qui veulent contribuer de manière plus significative aux initiatives d'IA de leur organisation. • Les étudiants qui souhaitent se préparer à travailler dans le domaine de l'IA ou explorer l'IA en tant que carrière potentielle • Toute personne qui souhaite apprendre les principes fondamentaux de l'IA ou qui est responsable de la sélection et de l'acquisition de systèmes d'IA

Hiring and Developing Talent

Course code: CELD 1300 - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* Let’s face it: as a manager, you’re only as good as your team. The good news is that with the right knowledge, skills and experience, you can build your dream team from the ground up by recruiting, hiring and developing the right people. And this course is the place to start. In it, you’ll learn how to hire and integrate the right employees, conduct performance reviews, provide feedback effectively and use coaching techniques to help your team members reach their full potential. Your employees are the raw material, the essence of your organization. It’s up to you to choose the right ones and shape them to your vision of success. Want to learn how? *CNT* This course is a great way to help you: • Understand the responsibilities of the manager and the HR department with regard to recruitment and hiring; • Learn the impact of hiring mistakes on the manager and the organization; • Better understand the purpose of a resumé and the impact of social media on ethics and the information it can provide; • Develop specific interviewing skills; • Learn how to conduct and create reports on performance reviews; • Learn about the various types of feedback and practice giving them effectively; • Gain understanding of coaching styles and learn about various coaching techniques. *APP* Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students and business professionals who want greater knowledge and experience in hiring and developing talent within their organizations. • Mid-level managers and other business professionals who want to broaden their team-building skills. • New and lower-level managers who want to move into a higher management role. • Recent business grads who want to enter the workforce or business professionals seeking a promotion. • Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Human Resources Essentials

Course code: CEHR 1150 - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* If you're passionate about developing and uplifting workforce talent, this course is your stepping stone to a fulfilling career in human resources. Explore the critical components of the HR profession, including recruitment, selection, training, performance management, and rewards. From the initial planning to navigating the legal landscape, we'll guide you through every step of the employment journey. These foundations will help you develop a framework for human resource management (HRM) that you can reply on to further your growth as an effective human resource professional. *CNT* This course is a great way to help you: • Plan human resources activities in-line with business objectives and within the context of the organization. • Discuss the legal framework of Human Resources Management (HRM) in Canada (e.g. employment equity, discrimination, harassment, ethics, etc). • Assist employees and managers in employee relations. • Promote employee well-being, health, and safety. • Apply a structured process to human resource management activities from planning to termination (recruitment, selection, training, performance management, rewards), within the legal framework. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand human resources management. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Recruitment and Selection

Course code: CEHR 1250 - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* 34 people applied for the job but only one will get it. Aside from the obvious factors like experience, what criteria do you use to select the best candidates?  This course addresses that burning question by equipping you with the knowledge and skills to oversee recruitment and selection processes. You'll learn how to locate qualified candidates, analyze internal and external factors that influence hiring, develop strategies for attracting talent, and implement efficient selection methods. With this knowledge, you'll be able to identify and secure the perfect candidates for your organization. *CNT* This course is a great way to help you: • Analyze internal and external factors (e.g.: legal, economic, cultural) that impact the recruitment and selection process of candidates.  • Perform a job analysis of present and future needs in order to develop job descriptions and job specifications.  • Develop a recruitment strategy that includes traditional and innovative sourcing techniques to acquire and maintain a diverse candidate pool.  • Design a selection process to ensure the required qualifications are evaluated and the most appropriate candidate is offered the position.  *APP* This online synchronous program employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field or become specialists in recruitment and selection. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge in recruitment and selection. • Individuals from other domains looking to change careers. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Search Engine Marketing

Course code: CEMK 175 - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* Trying to find something on the web can be a little like navigating a maze. But it doesn't have to be that way if people understand the basics of search engine marketing the way you will once you've completed this course. In just ten short classes, you'll learn how to increase traffic and brand awareness through organic and paid search engine marketing techniques. You'll get practical training on SEM tools, and learn how to set up and measure paid advertising with Google Analytics and Bing Ads. You'll also learn best practices for display ads, how to write ad copy and calls to action, as well as strategies for keyword research and more. If you want to learn the fundamentals of search engine marketing, search no more. It's right here in this course. *CNT* This course is a great way to help you: • Create, optimize and measure Ads; • Research keywords and write effective ad and landing page copy; • Collect and Analyze Analytics and data; • Implement digital marketing strategies to increase web traffic and lead generation conversions; • Optimizing, testing and implementing campaigns. *APP* In this course, you'll gain real-world skills and best practices from experienced pros who'll show you the ropes. More excitingly, you'll learn by doing. You can't get skills like this on YouTube. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of SEM. • Students who want to work in advertising, social media, public relations, website creation, writing for the web and management. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners, entrepreneurs or association members who manage their own communications. • Business owners/managers who want to maximize their reach on the web. • Managers and executives who want to learn more about digital marketing

Search Engine Optimization

Course code: CEWD 365 - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* You probably got to this page because you're already familiar with the quality of education here. But what if you were just Googling something? The first few results would be paid ads, but after that it's all Search Engine Optimization: the science of having your website stand out among the 1 billion websites online today. In this course, you'll learn proven techniques to increase the number of visitors to a website. You'll earn how SEO fits into the marketing mix and all about keyword mapping research and selection, placement and density, tagging, linking, recommendations on site design, performance, and social media tactics. Remember: if they can't find you online, you don't exist. If that's the case, press reboot and take this course. *CNT* This course is a great way to help you: • Understand the role of SEO in the digital marketing eco-system and consumer journey; • Identify SEO trends and insights; • Understand how web pages are crawled, indexed and ranked by search engines and create an SEO optimized website/landing page; • Accurately track, measure and analyze web metrics and statistics; • Create a detailed technical and content audit. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of SEO. • Students who want to work in advertising, social media, public relations, website creation, writing for the web and management. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners, entrepreneurs or association members who manage their own communications. • Business owners and managers who want to maximize their reach on the web.

Understanding AI Data

Course code: CEAI 1003 - Duration: 30 hours

Start date: March 31, 2026

Online

*VID* *KEYB* Artificial Intelligence (AI) doesn’t exist without data. In 2006, British mathematician Clive Humby said, “Data is the new oil.” And data is the fuel that powers AI. However, having data is not enough, you need good data. But how can you identify quality data in the AI world? This course provides the answer. The first part of the course will help you identify good data, spot potential biases, and interpret graphs and other visualizations from data. The second part of the course will focus on the practical aspects of data for AI projects. This section will help you assess data requirements for AI projects, differentiate between various storage methods, and identify data sources. Upon completion of the course, you will grasp the single most important aspect of AI—data. To help you develop data skills for AI, you will be exposed to case studies and other projects that resemble data-related situations AI professionals face daily. During these exercises, you will examine the different steps of the data lifecycle to help you assess data quality and the requirements for various AI projects. The assignments will position you as the domain expert and client on an AI project and teach you how to work alongside a data scientist. Are you up for the challenge? This is an online, synchronous course. We recommend taking the AI Foundations (CEAI 1001) and Responsible AI (CEAI 1002) before taking this course. *CNT* This course is a great way to help you: • Explain the importance of "good" data in AI projects • Describe the different types of data used in AI projects • Identify the different techniques used to handle and store data in AI • Assess what is required to carry out an AI project *APP* This fully online course employs a project-based approach that focuses on the acquisition of practical real-world skills in AI. You will learn directly from industry professionals and receive individualized feedback. You will have the opportunity to go beyond AI theory by actively participating in assignments aimed at using AI for problem-solving. *WHO* • Tech enthusiasts who want to add AI to their skill set • Leaders with financial, operational, or technological responsibilities who are interested in adopting AI • Managers who want to better support their technical AI employees or who may be involved in AI projects • Employees in different industries who want to learn how AI solutions can help solve problems or want to contribute to their organization’s AI initiatives more meaningfully • Students who want to prepare themselves for an AI workforce or explore AI as a potential career path • Anyone who wants to learn the fundamentals of AI

Business Acumen

Course code: CEBU 1150 - Duration: 30 hours

Start date: April 1, 2026

Online

*VID* *KEYB* One component of job satisfaction is confidence in your ability to execute work responsibilities. But what happens when the responsibilities of your current role or the one you're chasing require fundamental business skills you have yet to formally learn? Designed with you in mind, this course provides insight into each aspect of business operations to complement your current skill set. With newfound confidence, you’ll now be able to participate in strategic discussions and position yourself for greater opportunities in the business world. *CNT* This course is a great way to help you: • Explain the dynamics of a given business including its value chain, the industry in which the business operates, the business' overall strategic positioning and its revenue model • Evaluate the factors contributing to business success within an industry and the mechanisms through which companies create value and generate profits • Discuss basic financial concepts such as revenues, margins, fixed and variable costs, overheads, and cash flow • Explain the core activities and functions that are common across different companies and industries in both demand and supply • Analyze financial performance using key ratios and manage performance at organizational and business unit level • Evaluate the Environmental, Social and Governance implications of business and decision making *APP* As in the workplace, teamwork is key here. In addition to engaging in individual assignments and activities, you can also expect to collaborate with classmates to discuss real-world subjects presented by business experts. In this course, learning will be conducted through a live, online classroom (Zoom). *WHO* • Students who want an introduction to the essentials of business. • Students who want to pursue a career in any type of business. • Budding entrepreneurs who want to get off on the right foot. • Anyone who wants to learn more about organizational structures. • Foreign business students who want to improve their North American business vocabulary and understanding.

Effective Presentation Skills

Course code: CEPS 1100EO - Duration: 3 hours

Start date: April 1, 2026

Online

*VID* *KEYB* All eyes are on you. This is it: your big chance to keep them captivated and make your point. Are you up to it? Not yet? Well, if you take this workshop you will be. In this intensive, richly rewarding training, you’ll learn the best practices in structuring a presentation, engaging your audience and holding their attention, injecting humour, storytelling, dealing with nerves and stress, controlling your body language and much more. It’s simple: if you want to feel more in control in front of an audience no matter what you have to say, this is the place to start. Feeling ready now? *CNT* This training will enable you to: • Unlock your unique style as a presenter and communicator and use it to maximize your professional presence and help you reach your goals; • Integrate best practices in presentations and avoid distracting habits; • Learn how to structure content according to objectives, audience and content (OAC framework). *APP* This online workshop is based on an optimized practical approach. It mixes pedagogical strategies like active learning, self-assessment activities, demonstrations and individual exercises. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone who has to present their work or ideas and wants to improve their skills. That means you. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, in your office or remotely. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Kathryn_Peterson.jpg|Kathryn Peterson] Kathryn Peterson, Think on your feet® | Skilled Presenter™ | HBDI®| PassionWorks™ Known for her dynamic approach during training activities, conferences and coaching sessions, Kathryn Peterson’s fields of expertise are communication, presentation skills and stress management. She has many years of experience working as a counsellor with a wide range of individuals and groups. She is the author and publisher of the popular book, ’’OSER avec ceux qui nous compliquent la vie’’ (Daring with people who complicate our lives), among others. Join Kathryn in this one-day workshop and let her guide you along the path to effective presenting.

Effective Public Speaking

Course code: CEPR 115 - Duration: 20 hours

Start date: April 1, 2026

Blended

*VID* *KEYB* Public speaking is one of the biggest sources of workplace anxiety. The pressure of the moment can make even the strongest ideas hard to express, leading to missed opportunities for advancement, lost confidence, and the frustration of not being fully understood. Our Effective Public Speaking course helps you speak in a way that makes people listen and remember your message. Through storytelling and presentation techniques, you’ll find your authentic voice so you can deliver your ideas naturally in presentations, meetings, or pitches. This course includes in-person and live online classes. Note: This course focuses on developing public speaking skills rather than language learning. To get the most from it, participants should already feel comfortable communicating in English. *CNT* • Understand how to use storytelling to make presentations engaging and memorable • Structure your ideas and presentations clearly to inform, persuade, and connect with any audience • Adapt your delivery to different settings including meetings, pitches, and large presentations • Practice mindful body language, voice, and pacing to make your message land *APP* This course provides you with a unique opportunity to practice your public speaking in a supportive environment without fear of judgement. Through guided exercises led by an instructor with industry experience, you’ll build authentic communication skills and speak more naturally. The focus is on steady progress, self-discovery, and applying techniques in realistic professional scenarios. *WHO* • Professionals looking to communicate ideas clearly and find greater presence at work • Managers and executives aiming to better motivate and lead teams and gain organizational buy in • Researchers who need to present findings to colleagues, clients, or the public • Entrepreneurs who want to pitch ideas persuasively and inspire confidence in their vision • Non-native English speakers who want to reduce public speaking anxiety and speak more naturally at work

HR Data Analytics and Technology

Course code: CEHR 1550 - Duration: 30 hours

Start date: April 1, 2026

Online

*VID* *KEYB* Technology and data are becoming an increasingly important part of the day-to-day work of HR professionals. These tools are pivotal to improving HR processes and decision-making. In this course, you will learn how to leverage and interpret data and metrics, provide data-based recommendations, and apply data-driven approaches within HR. These skills will allow you to effectively contribute to the digital evolution of HR practices. We recommend completing Human Resources Essentials (CEHR 1150) or its equivalent before taking this course. *CNT* This course is a great way to help you: • Describe the importance of data and technology in organizations and its relevance to the HR function. • Evaluate HR technologies based on their functionalities and potential impact on HR processes. • Identify common HR metrics and how they can be used to make data-driven decisions. • Provide actionable recommendations based on HR data to address specific business challenges. • Communicate data and insights to a non-expert audience. • Apply change management principles to the implementation of HR technology and analytics. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • HR professionals or administrative employees with experience working in a small, medium, or large organization. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Students who are aspiring to become HR professionals. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Students or HR professionals seeking an introduction into HR technology and analytics. • Individuals seeking a hands-on learning experience and practical knowledge in HR technology and analytics. • Employers or employees looking to better understand how to incorporate HR technology and data into their workplace.

Search Engine Optimization

Course code: CEWD 365 - Duration: 30 hours

Start date: April 1, 2026

Online

*VID* *KEYB* You probably got to this page because you're already familiar with the quality of education here. But what if you were just Googling something? The first few results would be paid ads, but after that it's all Search Engine Optimization: the science of having your website stand out among the 1 billion websites online today. In this course, you'll learn proven techniques to increase the number of visitors to a website. You'll earn how SEO fits into the marketing mix and all about keyword mapping research and selection, placement and density, tagging, linking, recommendations on site design, performance, and social media tactics. Remember: if they can't find you online, you don't exist. If that's the case, press reboot and take this course. *CNT* This course is a great way to help you: • Understand the role of SEO in the digital marketing eco-system and consumer journey; • Identify SEO trends and insights; • Understand how web pages are crawled, indexed and ranked by search engines and create an SEO optimized website/landing page; • Accurately track, measure and analyze web metrics and statistics; • Create a detailed technical and content audit. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of SEO. • Students who want to work in advertising, social media, public relations, website creation, writing for the web and management. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners, entrepreneurs or association members who manage their own communications. • Business owners and managers who want to maximize their reach on the web.

Working with Generative AI

Course code: CEAI 1005 - Duration: 30 hours

Start date: April 1, 2026

Online

*VID* *KEYB* Generative AI is redefining what efficiency means in the workplace. It speeds up routine tasks, frees up time, and makes learning faster. But turning that pace into consistently high-quality work takes skill, support, and a stronger relationship with AI. Our Working with Generative AI course helps you move past quick wins to actually make AI a reliable part of your daily workflow. In it, you’ll learn generative AI tools, discover when each one shines, and develop the instincts to use them effortlessly for faster and higher-quality work. Generative AI is changing how career success is achieved. When you learn how to use it confidently, creatively, and responsibly, you’ll find new ways to keep your career growing and secure. *CNT* • Apply a variety of GenAI tools to get more done, free up time and produce higher-quality work. • Put advanced prompting skills and other communication techniques into practice to get the most out of your GenAI interactions. • Identify new opportunities to solve problems creatively with GenAI. • Understand how to use GenAI responsibly by recognizing risks, limits and potentials biases. • Build confidence using GenAI by learning how it works and the history behind its emergence. *APP* Through expert guidance and interactive, collaborative sessions, you'll practice using Generative AI tools in real work scenarios. This hands-on approach encourages experimentation and reflection so you can apply AI skills responsibly and thoughtfully. *WHO* This course is designed for professionals who: • Want to use AI to its fullest to work faster, produce higher-quality deliverables, and make smarter decisions with confidence. • Are eager to explore new tools to advance their AI knowledge. • Are determined to adapt and keep their skills current as AI transforms the workplace. • Are seeking an AI community to connect with for continuous learning and growth. • Aspire to lead GenAI initiatives responsibly within their organization.

Business Accounting and Financial Analysis

Course code: CEBU 1170 - Duration: 30 hours

Start date: April 2, 2026

Online

*VID* *KEYB* Financial decisions have a tremendous impact on business success. But making these calls requires a specialized skill set, which you'll explore in this accounting and financial management course. Through hands-on exercises and collaborative learning, you'll become familiar with the language, tools, and techniques accounting and finance professionals use on a daily basis. Once you put these skills into practice, you'll be able to analyze financial information and participate in making crucial business decisions. We recommend taking Business Acumen (CEBU 1150), or equivalent, before taking this course. *CNT* This course is a great way to help you: • Demonstrate financial and accounting literacy, including a focus on the accounting cycle, from recording transactions to reporting results • Compare and Contrast for-profit, non-profit and public accounting • Interpret financial statements and non-financial information • Analyze financial performance using key ratios • Prepare budgets and forecasts for operations • IInterpret cost behaviours and break-even points for business decisions *APP* As in the workplace, teamwork is key here. In addition to engaging in individual assignments and activities, you can also expect to collaborate with classmates to discuss real-world subjects presented by business experts. In this course, learning will be conducted through a live, online classroom (Zoom). *WHO* • Students looking to pursue work in financial domains such as accounting, bookkeeping, and auditing • New leaders and individual contributors with little to no financial training or exposure • Managers at all levels, including those in technical and non-financial areas, who are seeking to make better business decisions by understanding financial information • Foreign business students who want to understand the principles of business accounting in Canada

Compensation and Benefits

Course code: CEHR 1350 - Duration: 30 hours

Start date: April 2, 2026

Online

*VID* *KEYB* Compensation and benefits aren't just perks; they're pivotal drivers of employee satisfaction. In the workplace, HR professionals play a key role in optimizing pay and benefits programs to bolster employee satisfaction, motivation, and retention. In this course, you'll delve into this strategic process by creating a total rewards strategy that aligns with organizational goals. You'll learn how to establish compensation values for various levels of employees, determine direct and indirect pay plans, and design total rewards structures that help attract and engage employees. *CNT* This course is a great way to help you: • Formulate a total reward strategy (compensation and benefits) that aligns with organizational goals and strategy. • Determine compensation values for different categories of employees, compliant with legal requirements and ensuring market competitiveness and internal equity. • Design a total rewards structure that helps to attract, motivate and engage employees. • Adapt a total rewards structure taking into consideration the internal and external context. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field or become specialists in compensation and benefits. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge in compensation and benefits. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand compensation and benefits. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Making Decisions with Customer Insights

Course code: CECM 400 - Duration: 20 hours

Start date: April 2, 2026

Online

*VID* *KEYB* Many organizations react to challenges in the same way: they collect more data. But without a clear strategy for using it, that information often creates more confusion than clarity. Making Decisions with Customer Insights provides step-by-step guidance to help you build a custom research plan focused on generating customer insights that lead to better decisions. Using a human-centred approach, you’ll learn how to use your new data to connect more deeply with your customers so their needs, behaviours and motivations are reflected in every decision you make. *CNT* • Identify an organizational challenge that can be addressed through customer insights. • Analyze the interests of key stakeholders to help you gather insights that will support decision-making. • Identify gaps in existing customer insights that limit effective decision-making. • Build a research plan that aligns with business needs, stakeholder priorities, and organizational constraints. • Explain how customer insights can inform smarter decisions and contribute to better business outcomes. *APP* Through expert guidance and practical exercises, you'll learn how to collect the right customer insights and use them to make better decisions. This hands-on approach gives you the opportunity to build a tangible customer research plan you can apply immediately. *WHO* • Mid-level professionals and team leads in marketing, product management, operations, HR, or customer service who want to make smarter, customer-informed decisions. • Decision-makers who want to achieve greater results by better aligning solutions with customer needs and motivations. • Innovation, transformation, and strategy professionals tasked with leading change, improving services, or launching new initiatives.

Refining Management Reflexes

Course code: CELD 1100 - Duration: 30 hours

Start date: April 2, 2026

Online

*VID* *KEYB* What’s the difference between leadership and management? Not quite sure? Don’t worry, when you’ve finished this course, you’ll have a great grasp of both. Here, you’ll learn the art of influencing your team members as well as directing them through effective planning, organization and control. You’ll learn best practices for creating a high performing team built on diversity and inclusivity. You’ll gain experience delegating effectively, managing small projects and assessing personal and organizational time-management practices. With this course and a little hard work on your part, the skills you need to become a better leader and manager will soon become second nature. *CNT* This course is a great way to help you: • Learn to manage teams built on diversity and inclusivity to create better synergy; • Practise managing small projects effectively; • Delegate tasks and responsibilities effectively using an approach which encourages collaboration; • Foster a collaborative workplace; • Work towards creating team synergy in diverse work environments and teams; • Manage time and priorities efficiently. *APP* Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students and business professionals who want greater experience refining their management reflexes. • Mid-level managers and other business professionals who want to broaden their management skills. • New and lower-level managers who want to move into a higher management role. • Recent business grads who want to enter the workforce or business professionals seeking a promotion. • Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Sales, Networking and Business Development

Course code: CENT 1600 - Duration: 20 hours

Start date: April 2, 2026

Online

*VID* *KEYB* BizDev. It's more than just a buzzword. In fact, it could be the key to your success as an entrepreneur. But you have to do more than just understand what it means. You have to master it. Thankfully, this course will show you how. In ten short classes, you’ll learn the fundamentals of sales, networking and business development (BD) in a practical, hands-on manner. You’ll develop your skills in identifying potential clients, targeting them, dealing with them face-to- face, over the phone or on social media and managing your business relationships with them. You’ll also get valuable opportunities to practice your presentation skills and receive feedback from your instructor and your peers. In short, you’ll go a long way towards developing your BizDev skills. *CNT* This course is a great way to help you: • Define your competitive advantage to market your products or businesses; • Develop a compelling business sales pitch; • Prepare convincing sales presentations; • Build a plan to establish relationships with targeted customers; • Identify target customers using appropriate venues; • Network with potential clients in an efficient and systematic manner; • Respond to a request for proposal and negotiate an agreement; • Maintain a pipeline for potential business in order to ensure revenues over the short and long term. *APP* As in the workplace, teamwork is key here. Sure, there will be engaging assignments and activities, but you'll also form ad-hoc teams to discuss real-world subjects presented by business experts. You'll formulate strategies to solve problems or seize opportunities. Above all, you'll have ample chance to contribute personally to the process. Participation is paramount. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students pursuing a Diploma in Entrepreneurship. • Self-employed workers and small-businesses owners who want to learn how to generate more business. • Anyone who has tried to start their own business only to realize they need professional education and guidance. • Marketing and sales employees who want to improve their business-development skills and/or broaden their career horizons. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization.

Social Media – Networks and Concepts

Course code: CEPR 125 - Duration: 30 hours

Start date: April 2, 2026

Online

*VID* *KEYB* Online footprints have never been so large. That can work for you or against you. If you want to learn how to harness the power of social media to your advantage, this is the place to start. You'll gain practical, real-world knowledge about consumer-generated media and hands-on training on how to use it effectively. In this platform-based course, you'll concentrate on the tactical differences between the main social media sites to complement traditional mass media techniques. By the end of the course, you'll be able to create an integrated social media strategy. No more posting in the dark because social media is all about planning and integrating. *CNT* This course is a great way to help you: • Understand how to use social media as part of the consumer journey to build awareness, generate leads and drive conversions; • Perform a detailed persona analysis; • Create and optimize social media content and channels; • Evaluate target markets and match them with the right social networks; • Design a basic paid social media campaign. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of social media. • Students who want to work in public relations, advertising, website creation, management, or virtually any other field that communicates online. • Public relations professionals who want to broaden their own reach or that of their clients. • Students moving onward to an academic path in the web world. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners or association members who manage their own communications. • Business owners and managers who want to maximize their reach on the web.

Transitioning from Team Member to Team Leader

Course code: CEPS 1073EO - Duration: 12 hours

Start date: April 2, 2026

Online

*VID* *KEYB* If it were easy to be an effective manager or supervisor, bookstores would have an awful lot of empty shelves. The truth is, it's an acquired skill, something you learn from the experiences of seasoned professionals like Kathryn Peterson and Sophie Lemieux. In their workshop, you'll learn the conceptual and personal abilities you need to influence and lead individual employees and teams. You'll improve your self-awareness, active listening, communication and assertiveness—four vital keys to success. Most of all, you'll leave the workshop with greater enthusiasm and the confidence you need to improve your performance as a supervisor. Ready for the challenge? *CNT* This workshop will empower you to: • Develop your managerial skills; • Learn concrete methodology to boost performance and motivation in your teams; • Acquire the skill set and plans of action you need to become a better supervisor; • Practice self-awareness and active listening. *APP* This online workshop is based on co-active coaching, conscious leadership, team performance coaching and case studies. In short, you’ll grow professionally by mastering your ability to learn, work and be productive. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees who want to further their careers. • Entrepreneurs who want to better manage employees. • Managers who want to improve their skills. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Sophie_Lemieux.jpg|Sophie Lemieux] Sophie Lemieux, MBA | C.Adm | C.M.C. Management Consultant and President of Solem Management, Sophie is a member of the Chartered Administrators of Quebec. She holds an MBA, as well as C.M.C. (Certified Management Consultant) and an RCCTM (Registered Corporate CoachTM ) titles. She has more than 20 years of experience in management (coaching, management of multidisciplinary teams, project management, training and business development). Her leadership style is focused on positivism, dynamism, active listening, healthy stress management and adaptability. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Kathryn_Peterson.jpg|Kathryn Peterson] Kathryn Peterson, Think on your feet® | Skilled Presenter™ | HBDI®| PassionWorks™ Known for her dynamic approach during training activities, conferences and coaching sessions, Kathryn Peterson’s fields of expertise are communication, presentation skills and stress management. She has many years of experience working as a counsellor with a wide range of individuals and groups. She is the author and publisher of the popular book, ’’OSER avec ceux qui nous compliquent la vie’’ (Daring with people who complicate our lives), among others.

Travailler avec l'IA

Course code: CEAI 1004F - Duration: 30 hours

Start date: April 2, 2026

Online

*VID* *KEYB* À quoi ressemble le quotidien d'un professionnel de l'IA ? Dans ce cours, vous ferez l'expérience du flux de travail typique de l'IA en participant à un projet d'IA. De la définition du problème à l'entraînement et à l'évaluation du modèle, vous porterez la casquette d'un scientifique des données et développerez un projet d'apprentissage automatique à l'aide d'un logiciel convivial sans code. Ce processus vous aidera à comprendre les risques et les limites des modèles d'IA et vous apprendra à les atténuer. Enfin, vous découvrirez les applications d'IA les plus récentes et la manière dont elles sont utilisées dans l'industrie. Ce cours met l'accent sur l'apprentissage par l'expérience. Vous apprendrez à utiliser un logiciel sans code, à entraîner un modèle, à améliorer les données d'entraînement grâce à l'ingénierie des caractéristiques et à tester les performances de votre modèle. Il s'agit d'un cours en ligne, synchrone. Nous recommandons de suivre les cours Fondements de l'IA (CEAI 1001F) et L’IA responsable (CEAI 1002F) avant de suivre ce cours. *CNT* Ce cours est un excellent moyen de vous aider à : • Manipuler des données dans le cadre d'un projet d'intelligence artificielle • Communiquer à l'aide de données dans un format visuel facile à comprendre • Gérer un projet d'IA simple de bout en bout à l'aide d'un logiciel sans code • Engager une équipe d'experts pluridisciplinaires pour recueillir des informations sur les questions éthiques • Explorer les techniques émergentes en matière d'apprentissage automatique et d'IA *APP* Ce cours entièrement en ligne utilise une approche par projets qui se concentre sur l'acquisition de compétences pratiques dans le monde réel en matière d'IA. Vous apprendrez directement auprès de professionnels de l'industrie et recevrez un retour d'information individualisé. Vous aurez l'occasion d'aller au-delà de la théorie de l'IA en participant activement à des missions visant à utiliser l'IA pour résoudre des problèmes. *WHO* • Les passionnés de technologie qui souhaitent ajouter l'IA à leur palette de compétences • Les gestionnaires qui souhaitent mieux soutenir leurs employés techniques en IA ou qui peuvent être impliqués dans des projets d'IA • Les employés de différents secteurs qui veulent apprendre comment les solutions d'IA peuvent aider à résoudre des problèmes ou qui veulent contribuer de manière plus significative aux projets d'IA de leur organisation. • Les étudiants qui souhaitent se préparer à travailler dans le domaine de l'IA ou explorer l'IA en tant que carrière potentielle • Toute personne souhaitant commencer à expérimenter l'IA

Working with AI

Course code: CEAI 1004 - Duration: 30 hours

Start date: April 2, 2026

Online

*VID* *KEYB* What does the day-to-day of an AI professional look like? In this course, you will experience the typical AI workflow by participating in an AI project. From the problem definition stage to model training and evaluation, you will wear the hat of a data scientist and develop an end-to-end machine learning project using a user-friendly no-code software. This process will help you understand the risks and limitations of AI models and teach you how to mitigate them. Finally, you will learn about state-of-the-art AI applications and how they are used in the industry. This course focuses on experiential learning. You will explore how to use a no-code software, train a model, improve training data through feature engineering, and test the performance of your model. This is an online, synchronous course. We recommend taking the AI Foundations (CEAI 1001) and Responsible AI (CEAI 1002) before taking this course. *CNT* This course is a great way to help you: • Manipulate data for an AI project • Communicate with data in an easy-to-understand visual format • Manage a simple end-to-end AI project using a no-code software • Explore emerging techniques in machine learning and AI *APP* This fully online course employs a project-based approach that focuses on the acquisition of practical real-world skills in AI. You will learn directly from industry professionals and receive individualized feedback. You will have the opportunity to go beyond AI theory by actively participating in assignments aimed at using AI for problem-solving. *WHO* • Tech enthusiasts who want to add AI to their skillset • Managers who want to better support their technical AI employees or who may be involved in AI projects • Employees in different industries who want to learn how AI solutions can help solve problems or want to contribute to their organization’s AI projects more meaningfully • Students who want to prepare themselves for an AI workforce or explore AI as a potential career path • Anyone who wants to begin experimenting with AI

Recruitment and Selection

Course code: CEHR 1250 - Duration: 30 hours

Start date: April 27, 2026

Online

*VID* *KEYB* 34 people applied for the job but only one will get it. Aside from the obvious factors like experience, what criteria do you use to select the best candidates?  This course addresses that burning question by equipping you with the knowledge and skills to oversee recruitment and selection processes. You'll learn how to locate qualified candidates, analyze internal and external factors that influence hiring, develop strategies for attracting talent, and implement efficient selection methods. With this knowledge, you'll be able to identify and secure the perfect candidates for your organization. *CNT* This course is a great way to help you: • Analyze internal and external factors (e.g.: legal, economic, cultural) that impact the recruitment and selection process of candidates.  • Perform a job analysis of present and future needs in order to develop job descriptions and job specifications.  • Develop a recruitment strategy that includes traditional and innovative sourcing techniques to acquire and maintain a diverse candidate pool.  • Design a selection process to ensure the required qualifications are evaluated and the most appropriate candidate is offered the position.  *APP* This online synchronous program employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field or become specialists in recruitment and selection. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge in recruitment and selection. • Individuals from other domains looking to change careers. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Change Management

Course code: CEPS 1144EO - Duration: 3 hours

Start date: April 28, 2026

Online

*VID* *KEYB* The only constant in life is change. You’ve heard it before, and you’ve undoubtedly experienced it firsthand. But if you’re reading this, chances are you want to learn how to make the most of change and perhaps even guide others through those transitional periods. Well, you’ve come to the right place. In this intensive three-hour workshop, industry pro Virginie Aubin will teach you about the importance of change management, how it affects individuals and the organization as a whole, emotional intelligence, mitigating and minimizing risks during periods of change, streamlining project efficiency and a lot more. Ready for a change? Sign up today. *CNT* This workshop will empower you to: • Understand organizational change and its impact; • Minimize waste while maximizing efficiency; • Improve employee motivation, support and productivity; • Ensure your projects run smoothly and profitably during times of change. *APP* This workshop is based on an optimized practical approach that mixes active learning with instructor-led exercises. To make the most of this workshop, we encourage you to keep an open mind, participate actively and ask questions and engage with your fellow learners. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Executives, managers and team leaders who want to learn how to effectively manage change within their organizations. • Anyone who wants to learn how to better negotiate change in their personal or professional life. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Virginie_Aubin.png|Virginie Aubin] Virginie Aubin, LLB, Certified Agile Coach | Scrum Master | DASSM, PSM Virginie Aubin is passionate about helping team members and leaders become more efficient and effective through coaching, mentoring and training. With 10 years of varied experience, she’s gained a wealth of practical knowledge and expertise in the areas of group facilitation, negotiations, information technology and change management, and she’s eager to share her knowledge with you.

Transform your Marketing Strategy with AI

Course code: CEPS 1145EO - Duration: 6 hours

Start date: April 30, 2026

Online

*VID* *KEYB* Your marketing strategy can blossom when artificial intelligence (AI) takes care of the heavy lifting. In this workshop, participants will explore powerful AI tools and strategies designed to enhance marketing efficiency, optimize campaign performance, and boost customer engagement. The marketing landscape evolves rapidly, but with AI, you can stay ahead of the curve. *CNT* This workshop will help professionals: • Understand the fundamentals of AI and how they’re applied in marketing • Learn to analyze and leverage data to make more informed marketing decisions • Hone their marketing strategies by exploring case studies • Consider ethics and best practices when incorporating AI into marketing *APP* Our methodology combines theoretical insights with practical, hands-on exercises. Participants will engage in individual and group activities that include interactive lectures to provide foundational knowledge and context, hands-on exploration of AI tools relevant to marketing, case studies of successful AI implementation in marketing, and group discussions about real-world applications and their ethical implications. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Marketing professionals looking to leverage AI to boost their careers • Digital marketers who want to optimize their campaigns through data-driven insights • Marketing managers and leaders responsible for driving innovation within their teams • Organizations looking to stay competitive by adopting the latest AI technologies We’re flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman President and CEO of Riman Agency Tarek is a seasoned marketing expert and best-selling author. He has taught marketing at prestigious institutions including McGill, Concordia and York University. As the author of seven best-selling marketing books, including The Camino Within, The SEO Way, and We Make Mistakes, Mistakes Make Us, Tarek has made a significant impact in the field of marketing literature. He also serves as a board member at Yes Montreal and is the VP of Marketing and Sales at Carbon R5. Beyond his professional roles, Tarek is the founder of multiple digital platforms, including Riman Art, Inspiring Canadians, and Montreal Tips.

Labour and Employment Law

Course code: CEHR 1240 - Duration: 30 hours

Start date: May 1, 2026

Online

*VID* *KEYB* This course will introduce you to the principal laws that govern workplaces in Quebec and Canada. You'll learn about the nuances of employment contracts, how to resolve disputes and grievances, and the legal regulations and obligations that shape employer-employee relationships. This knowledge will support you to create a safe and secure non-discriminatory workplace while protecting privacy and ensuring legal compliance. We recommend taking: Human Resources Essentials (CEHR 1150), or equivalent, before taking this course. *CNT* This course is a great way to help you: • Apply the general principles of labour and employment law to everyday human resources practices. • Analyze important elements covered within offers of employment, employment contracts and termination letters. • Adapt human resources policies and procedures to comply with Quebec labour and employment law (e.g. employment contracts, hiring, minimum working conditions, termination). • Use appropriate HR policies and procedures (e.g. workplace safety, psychological harassment, non-discrimination, privacy) to settle disputes and grievances. • Consult reliable legal resources and/or lawyers on HR topics (e.g. language laws, unionized workplaces, pay equity). *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge in labour and employment law. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand labour and employment law. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Business Accounting and Financial Analysis

Course code: CEBU 1170 - Duration: 30 hours

Start date: May 5, 2026

Online

*VID* *KEYB* Financial decisions have a tremendous impact on business success. But making these calls requires a specialized skill set, which you'll explore in this accounting and financial management course. Through hands-on exercises and collaborative learning, you'll become familiar with the language, tools, and techniques accounting and finance professionals use on a daily basis. Once you put these skills into practice, you'll be able to analyze financial information and participate in making crucial business decisions. We recommend taking Business Acumen (CEBU 1150), or equivalent, before taking this course. *CNT* This course is a great way to help you: • Demonstrate financial and accounting literacy, including a focus on the accounting cycle, from recording transactions to reporting results • Compare and Contrast for-profit, non-profit and public accounting • Interpret financial statements and non-financial information • Analyze financial performance using key ratios • Prepare budgets and forecasts for operations • IInterpret cost behaviours and break-even points for business decisions *APP* As in the workplace, teamwork is key here. In addition to engaging in individual assignments and activities, you can also expect to collaborate with classmates to discuss real-world subjects presented by business experts. In this course, learning will be conducted through a live, online classroom (Zoom). *WHO* • Students looking to pursue work in financial domains such as accounting, bookkeeping, and auditing • New leaders and individual contributors with little to no financial training or exposure • Managers at all levels, including those in technical and non-financial areas, who are seeking to make better business decisions by understanding financial information • Foreign business students who want to understand the principles of business accounting in Canada

Compensation and Benefits

Course code: CEHR 1350 - Duration: 30 hours

Start date: May 5, 2026

Online

*VID* *KEYB* Compensation and benefits aren't just perks; they're pivotal drivers of employee satisfaction. In the workplace, HR professionals play a key role in optimizing pay and benefits programs to bolster employee satisfaction, motivation, and retention. In this course, you'll delve into this strategic process by creating a total rewards strategy that aligns with organizational goals. You'll learn how to establish compensation values for various levels of employees, determine direct and indirect pay plans, and design total rewards structures that help attract and engage employees. *CNT* This course is a great way to help you: • Formulate a total reward strategy (compensation and benefits) that aligns with organizational goals and strategy. • Determine compensation values for different categories of employees, compliant with legal requirements and ensuring market competitiveness and internal equity. • Design a total rewards structure that helps to attract, motivate and engage employees. • Adapt a total rewards structure taking into consideration the internal and external context. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals or administrative employees with experience working in a small, medium, or large organization. • HR professionals looking to position themselves for greater leadership roles and advancement in the field or become specialists in compensation and benefits. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge in compensation and benefits. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand compensation and benefits. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

Effective Business Writing

Course code: CEPS 1142EO - Duration: 3 hours

Start date: May 5, 2026

Online

*VID* *KEYB* Are you being clear? Concise? Compelling? If not, you might as well stop writing because nobody’s going to read you. The truth is, how you say something is often more important than what you’re saying. Too often, writing is muddled with clutter and meaning is lost in unclear language. So, if you’d like to sharpen your skills and communicate more effectively, join professional editor Giuseppe Valiante for this powerful, pens-on workshop that’s sure to give you all the write stuff. *CNT* This workshop will empower you to: • transform your writing into formal, professional copy; • appreciate and apply basic tools of narrative, structure, and clarity; • learn how to write for various audiences; • feel more confident in your writing abilities; • appreciate how to use compelling writing to appeal to clients. *APP* This workshop is based on an optimized practical approach that mixes active learning with instructor-led and individual exercises. Throughout the workshop, you’ll have the opportunity to transform examples of your own writing using the concepts and tools explained. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone required to write at work or who simply wants to improve their written communication. • Employees engaged in improving their company’s communications. • Executives who need to communicate effectively with employees and clients. • Communications, marketing and sales professionals who need to pitch products or services convincingly. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Giuseppe_Valiante_2.png|Giuseppe Valiante ] Giuseppe Valiante, News Editor Atlantic/Quebec The Canadian Press newswire Giuseppe Valiante is responsible for editing multimedia content from five bureaus for CP’s national clients, which include The Globe and Mail, Toronto Star, CBC and many other reputable news organizations in Canada. Over the years, he has trained journalists around the globe and regularly gives courses and workshops on writing and editing so rest assured, he can help you make your point clearly, concisely and with purpose.

Managing Difficult Situations in the Workplace

Course code: CEPS 1103EO - Duration: 3 hours

Start date: May 6, 2026

Online

*VID* *KEYB* Ever look back on a conversation and say to yourself, “That’s not the outcome I was hoping for.”? Well, you’re in luck. With this intensive workshop presented by leading management expert Kathryn Peterson that shouldn’t happen again. Here, you’ll learn how to prepare for, conduct and follow up on difficult conversations; provide complete and responsive feedback; manage yourself during tense situations; practice resonant leadership and non-verbal communications and much more. In short, you’ll acquire the skills you need to handle even the most difficult conversations with greater ease and success. *CNT* This training will enable you to: • Initiate and lead difficult conversations with success; • Adapt your leadership style to each employee's situation and level of development; • Deal effectively with certain types of emotionally charged situations. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone who works in a management position and wants to improve their communication skills; • Small business owners who want to improve their ability to deal effectively on a human level; • Employees who want to move up in their company; • Anyone who wants to learn how to effectively manage difficult conversations; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Kathryn_Peterson.jpg|Kathryn Peterson] Kathryn Peterson, Think on your feet® | Skilled Presenter™ | HBDI®| PassionWorks™ Known for her dynamic approach during training activities, conferences and coaching sessions, Kathryn Peterson’s fields of expertise are communication, presentation skills and stress management. She has many years of experience working as a counsellor with a wide range of individuals and groups. She is the author and publisher of the popular book, ’’OSER avec ceux qui nous compliquent la vie’’ (Daring with people who complicate our lives), among others. Join Kathryn in this workshop and let her fill you in on her secrets to successfully manage difficult situations.

Building Your Coaching and Mentoring Skills

Course code: CEPS 1024EO - Duration: 3 hours

Start date: May 12, 2026

Online

*VID* *KEYB* The pace of change in the workplace is frenzied and it's accelerating daily. Managers are responsible for ever-greater numbers of employees. So how do you make the most of your limited human resources? With coaching and mentoring. These collaborative processes are effective ways of developing your staff's skills and abilities, boosting performance and effectively dealing with issues before they become performance problems. In this workshop, you will discover your personal coaching style, build your effectiveness as a coach and practice specific feedback and coaching skills to help you and your colleagues succeed immediately in your daily work tasks. *CNT* This workshop will empower you to: • Gain a better understanding of effective mentoring and coaching skills and the fundamental differences between them; • Understand how those two disciplines can build trust and collaborative relationships in your workplace; • Improve awareness of your own coaching style; • Build your skills in giving constructive and positive feedback; • Work with an effective coaching model. *APP* This workshop is based on an optimized practical approach that mixes theory with group discussions. In order to maximize engagement and knowledge transfer, it is highly recommended that participants keep their cameras on during the workshop. *WHO* • Managers who want to give more effective feedback to employees • Individuals who are interested in better understanding themselves as coaches/mentors We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Virginie_Aubin.png|Virginie Aubin] Virginie Aubin, LLB, Certified Disciplined Agile Senior Scrum Master (DASSM) A lawyer and member of the Québec Bar, Virginie Aubin is also keenly passionate about helping team members become more efficient through coaching, mentoring and training. With 10 years of experience in a wide variety of fields, Virginie has gained a wealth of knowledge and experience in Lean-Agile training, facilitation, negotiation, change management and information technology. Over the years, she has trained executives, leaders and team members on Lean-Agile values, principles and methodologies and she’s ready to train you.

EDI for HR Professionals

Course code: CEHR 1450 - Duration: 30 hours

Start date: May 25, 2026

Online

*VID* *KEYB* Equity, diversity, and inclusion (EDI) in the workplace is a growing area of focus for every organization. This course will help you understand the importance of adopting an EDI lens to your HR practice through enhancing the employee experience, organizational culture, innovation, employee engagement and belonging. You will leave with skills that promote self-awareness, and the ability to promote a healthy and inclusive workplace culture. We recommend completing Human Resources Essentials (CEHR 1150) or its equivalent before taking this course. *CNT* This course is a great way to help you: • Evaluate how your identity, lived experiences, and biases, influence your role as an HR professional. • Identify ways to incorporate EDI within the employee lifecycle to build a culture of inclusion and belonging. • Review policies and procedures to incorporate an EDI lens that support goals of inclusion and belonging. • Use measures to make data-driven decisions that support EDI efforts in the workplace. • Develop a strong business case for the value of EDI in your organization. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by EDI and HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • Human resource professionals, leaders or administrative employees with experience working in a small, medium, or large organization • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Individuals from other domains looking to change careers. • Employers or employees looking to better understand equity, diversity and inclusion and its importance in HR practice. • Students who have completed CEHR 1150 and want to continue their studies. • Students aspiring to become human resources professionals. • Anyone looking to experience personal growth through hands-on learning.

HR Data Analytics and Technology

Course code: CEHR 1550 - Duration: 30 hours

Start date: June 2, 2026

Online

*VID* *KEYB* Technology and data are becoming an increasingly important part of the day-to-day work of HR professionals. These tools are pivotal to improving HR processes and decision-making. In this course, you will learn how to leverage and interpret data and metrics, provide data-based recommendations, and apply data-driven approaches within HR. These skills will allow you to effectively contribute to the digital evolution of HR practices. We recommend completing Human Resources Essentials (CEHR 1150) or its equivalent before taking this course. *CNT* This course is a great way to help you: • Describe the importance of data and technology in organizations and its relevance to the HR function. • Evaluate HR technologies based on their functionalities and potential impact on HR processes. • Identify common HR metrics and how they can be used to make data-driven decisions. • Provide actionable recommendations based on HR data to address specific business challenges. • Communicate data and insights to a non-expert audience. • Apply change management principles to the implementation of HR technology and analytics. *APP* This online synchronous course employs an active learning approach centred on engaging discussions and hands-on learning activities. Through interactive sessions led by HR experts, you will explore real-world challenges and discuss innovative solutions and strategies, drawing insights from other students and professionals working across various industries and company scales. To maximize your learning experience, we encourage you to actively participate in classroom discussions to inspire a rich exchange of ideas and perspectives. *WHO* • HR professionals or administrative employees with experience working in a small, medium, or large organization. • Individuals working in the HR field without a formal education in HR who would like to gain formal skills and knowledge. • Students who are aspiring to become HR professionals. • HR professionals looking to position themselves for greater leadership roles and advancement in the field. • Students or HR professionals seeking an introduction into HR technology and analytics. • Individuals seeking a hands-on learning experience and practical knowledge in HR technology and analytics. • Employers or employees looking to better understand how to incorporate HR technology and data into their workplace.

Social Media – Networks and Concepts

Course code: CEPR 125 - Duration: 30 hours

Start date: June 15, 2026

Online

*VID* *KEYB* Online footprints have never been so large. That can work for you or against you. If you want to learn how to harness the power of social media to your advantage, this is the place to start. You'll gain practical, real-world knowledge about consumer-generated media and hands-on training on how to use it effectively. In this platform-based course, you'll concentrate on the tactical differences between the main social media sites to complement traditional mass media techniques. By the end of the course, you'll be able to create an integrated social media strategy. No more posting in the dark because social media is all about planning and integrating. *CNT* This course is a great way to help you: • Understand how to use social media as part of the consumer journey to build awareness, generate leads and drive conversions; • Perform a detailed persona analysis; • Create and optimize social media content and channels; • Evaluate target markets and match them with the right social networks; • Design a basic paid social media campaign. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Anyone who wants to learn the fundamentals of social media. • Students who want to work in public relations, advertising, website creation, management, or virtually any other field that communicates online. • Public relations professionals who want to broaden their own reach or that of their clients. • Students moving onward to an academic path in the web world. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners or association members who manage their own communications. • Business owners and managers who want to maximize their reach on the web.

Social Media – Strategies and ROI

Course code: CEPR 225 - Duration: 30 hours

Start date: June 15, 2026

Online

*VID* *KEYB* This course is the follow-up to CEPR 125, which you probably really liked. No wonder. It turned something you use all day long into skills that can last a lifetime. In this course, you'll deepen your understanding of the elements required in designing a successful social media campaign. And that means ROI: return on investment. You'll keep up to date with best practices and strategies as you develop a comprehensive social media strategy to market a business or organization using social ads, supporting systems and advanced strategies on all the most popular social media sites. And that will give you a very distinct advantage. *CNT* This course is a great way to help you: • Use social media research as a strategic tool. • Define most important social media KPIs; • Collect and analyze data to expand your social media presence; • Develop a content strategy and editorial calendar; • Match social media channels to consumer journey and strategic touchpoints. • Perform a competitive and internal audit utilizing research to find best practices and recommendations • Utilize social analytics to measure ROI using platform insights and external research. *APP* In this program, you'll gain real-world knowledge, experience and insights through hands-on training from industry experts with a wealth of experience. Individual and group activities are very hands-on, bridging the gap between theory and practice. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students who completed CEPR 125 and want to continue their studies. • Anyone who wants to learn the fundamentals of social media. • Students who want to work in public relations, advertising, website creation, management, or virtually any other field that communicates online. • Public relations professionals who want to broaden their own reach or that of their clients. • Students moving onward to an academic path in the web world. • Employees in marketing, communications or sales who want to refresh their skills or open new horizons. • Small-business owners or association members who manage their own communications. • Website owners/managers who want to maximize their reach on the web.

Communicating with Emotional Intelligence

Course code: CELD 1200 - Duration: 30 hours

Start date: June 16, 2026

Online

*VID* *KEYB* When you think of the word communication, think about communion, or ‘connecting’ with others… it’s one of the most important keys to your success in business. So, if you’re looking for new ways to improve your communication skills and develop your emotional intelligence, this is the course for you. In it, you’ll explore your personal communication style and measure your EQ (emotional quotient). More importantly, you’ll learn to apply appropriate communication skills and tools in different situations to effectively lead and inspire your team members and better manage change within your organization. Feeling inspired? *CNT* This course is a great way to help you: • Evaluate your EQ and identify your personal leadership strengths and development areas; • Apply appropriate communication techniques (active listening, inspiring communication, difficult conversations, etc.) within various professional contexts; • Use effective communication (top-to-bottom and bottom-up) techniques to resolve conflict; • Select appropriate communication channels for a suitable and professional response; • Conduct effective meetings that help build the team as a whole to better achieve team objectives. *APP* Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students and business professionals who want to become more effective communicators. • Mid-level managers and other business professionals who want to broaden their skills to open up new career horizons. • New and lower-level managers who want to move into a higher management role. • Recent business grads who want to enter the workforce or business professionals seeking a promotion. • Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Influencing with Integrity and Impact

Course code: CELD 1400 - Duration: 30 hours

Start date: June 18, 2026

Online

*VID* *KEYB* Being a leader means a lot more than just getting people to do what you want. It means acting with integrity, demonstrating competence, gaining trust, building relationships and empowering others to be their best—vital skills you’ll gain in this course. Here, you’ll explore the traits of influential leaders and identify concrete ways to strengthen your own impact. You’ll identify the power you have and learn how to use it positively to achieve desired goals. You’ll also develop vital strategic-thinking, networking and negotiating skills in preparation for your new role as an effective leader and manager. Ready to start? *CNT* This course is a great way to help you: • Recognize your personal leadership style and understand how you use influence and power; • Describe the traits necessary to demonstrate leadership with influence and integrity; • Develop your networking abilities to strengthen business relationships; • Practice appropriate negotiation techniques when working with your teams or employees; • Prepare a plan to incorporate strategic thinking into your workplace or studies. *APP* Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students and business professionals who want to learn how to influence with integrity and impact. • Mid-level managers and other business professionals who want to broaden their skills to open up new career horizons. • New and lower-level managers who want to move into a higher management role. • Recent business grads who want to enter the workforce or business professionals seeking a promotion. • Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Active and Effective Listening

Course code: CEPS 1138EO - Duration: 3 hours

*VID* *KEYB* Most of the time we can hear each other just fine. It’s listening that creates the problems. Or rather, not listening. Miscommunication, misunderstanding, missed opportunity and even potential conflict can all be avoided if we simply learn to listen actively and effectively. And the easiest way to do that is by signing up for this workshop with Nancy Lahaie. In it, you’ll learn by exploring active listening skills to fully understand what’s being said to you so you can respond appropriately and enjoy better, more effective communication in your personal and professional life. *CNT* This workshop will empower you to: • Understand the critical elements required to be an effective listener; • Identify the right behaviours to adopt to be an active and effective listener; • Assess and improve your listening skills. *APP* This workshop is based on an optimized practical approach that mixes active learning, demonstrations, sub-group discussions and individual exercises. In short, you’ll learn by doing and sharing. *WHO* • Employees and managers seeking professional growth and success. • Entrepreneurs who want to build a stronger, more sustainable company. • Employers who want to give their employees a great learning opportunity that contributes to the success of their organization. • Anyone who wants to strengthen their relationships by becoming a better listener. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Nancy_Lahaie.jpg|Nancy Lahaie] Nancy Lahaie, B.Sc., McGill Nancy offers more than 20 years of marketing experience in creating and growing powerful brands with innovative strategies. She is recognized for her ability to build, mobilize, and engage multi-disciplinary teams around a project, a vision and company objectives. Over the years, she has worked with both in B2B and B2C markets, in large multi-national organizations as well as Small & Medium Enterprises (SMEs). Nancy is an experienced consultant who has helped companies maximize their potential by helping them improve communication and listening skills.

Building Resilience

Course code: CEPS 1038EO - Duration: 3 hours

*VID* *KEYB* Change and adversity are unavoidable. What counts is how you deal with them. Some people summon their strength and move on. Others have trouble bouncing back. The difference between the two is resilience, an ability to recover quickly from difficult situations. Kathryn Peterson is particularly well versed in the subject. Her workshop will provide background into resilience research and offer you a path that helps you draw on your strengths and acquire the tools you need to build resilience in your workplace. Ready? *CNT* This workshop will empower you to: • Understand the concept of resilience and its importance in the workplace; • Identify the aspects that can promote resilience and take personal inventory of them; • Learn the four key components of resilience; • Develop a personalized action plan to develop the skills that build resilience. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees facing important challenges or experiencing high levels of stress, whether work-related or not. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Kathryn_Peterson.jpg|Kathryn Peterson] Kathryn Peterson
Think on your feet® | Skilled Presenter™ | HBDI®| PassionWorks™ Known for her dynamic approach during training activities, conferences and coaching sessions, Kathryn Peterson’s fields of expertise are communication, presentation skills and stress management. She has many years of experience working as a counsellor with a wide range of individuals and groups. She is the author and publisher of the popular book, ’’OSER avec ceux qui nous compliquent la vie’’ (Daring with people who complicate our lives), among others. Want to build resilience? This is the workshop for you.

Conscious Negotiation: Creating Better Relationships for Better Business

Course code: CEPS 1130EO - Duration: 3 hours

*VID* *KEYB* Us/them. Win/lose. All/nothing. We live in a binary world that pits one side against another in a never-ending battle where ultimately, nobody comes out on top. It’s time to change all that. And here’s one great way to start. In this workshop, led by industry professional and certified coach Melissa Dawn, you’ll learn how to negotiate by focussing on mutual interests and greater understanding to ensure the needs and values of all parties are honoured and respected, leading to better business relationships and ultimately more sustainable growth. Ready to develop a higher level of business consciousness? Sign up for this win-win workshop today. *CNT* This workshop will empower you to: • Understand how a conscious negotiation approach better addresses emerging business cultures and challenges; • Categorize positions vs. interests and design adaptive approaches that keep everyone’s interests at the forefront; • Identify when another party is using unethical or combative practices and understand how to respond in a way that defuses, connects and maintains your own higher-level approach; • Prioritize shared interests over the old win-lose mentality to create a sense of sense of shared purpose; • Design new procedures and best practices that work for your business and leadership style. *APP* This online workshop is based on co-active coaching, conscious leadership, team performance coaching and case studies. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* This workshop is primarily directed at negotiators, business professionals and leaders who want to to develop enhanced negotiation skills designed to prioritize best possible outcomes for everyone, where success is measured by overall impact rather than short-term wins. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or on line. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Melissa_Dawn.jpg|Melissa Dawn] Melissa Dawn, Founder, CEO of Your Life Melissa is a renowned speaker and Certified Professional Co-Active Coach (CPCC), a Professional Certified Coach (PCC), Certified Team Performance Coach (CTPC), and Conscious Business Coach. She holds a BComm, is a contributor to the Huffington Post, Thrive Global and Entrepreneur and is regularly featured on top podcasts, radio and television programs. She is the author of the bestselling book, I Attract What I Am, and was named one of Hubspot’s Best Coaching Services worldwide for 2019, 2020, 2021 and 2022. She’s here at CCE to help you become a more conscious negotiator, so don’t miss out.

Creating Human Connection while Working from Home

Course code: CEPS 1105EO - Duration: 3 hours

*VID* *KEYB* As more organizations move to work-from-home models, issues of connection, communication and collaboration are factors to consider. Individuals and teams may feel distant, silos may start to form, and overall morale may drop. Feeling nervous? Please don’t! This presents a powerful opportunity to form new pathways of connection strengthen leadership and transition our office cultures into something better and stronger. In this workshop, you will be guided by certified coach Melissa Dawn to start showing up more consciously (but remotely), taking a holistic and authentic approach to leading others, creating more human connection, and embracing distance-working as a powerful tool for connection. You will develop strategies to be intentionally aware of your impact, tune into your higher self, work on your physical, mental and emotional well-being and ensure the people around you are doing so too. Now more than ever, connection matters. *CNT* This training will enable you to: • Design a personal leadership style that allows you to handle whatever comes up confidently; • Understand why and how to prioritize connection over getting things done as a means of fueling motivation and engagement for higher productivity; • Design communication strategies to empower real conversations that get to the core of what is going on and use them as platforms to move forward; • Create a strong sense of togetherness and shared purpose within your team, or organization. *APP* This online workshop is based on co-active coaching, conscious leadership, team performance coaching and case studies. In short, you’ll grow professionally by mastering your ability to learn, work and be productive remotely. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone who wants to maximize their ability to work remotely; • Individuals who want to seek an opportunity to better balance their personal and professional lives; • Managers who wants to improve their managerial and coaching skills; • Business owners who want to improve their ability to deal effectively with employees working remotely; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Melissa_Dawn.jpg|Melissa Dawn] Melissa Dawn, Founder, CEO of Your Life Melissa is a renowned speaker, author and coach certified by the International Coaches Federation as a Certified Professional Co-Active Coach (CPCC); a Professional Certified Coach (PCC); and a Certified Team Performance Coach (CTPC). She holds a B.Comm. degree, is a regular contributor to the Huffington Post, Thrive Global and Entrepreneur; and is regularly featured on leading podcasts, radio and television programs. She is the author of the bestselling book, I Attract What I Am, and was recently named one of Hubspot’s Best Coaching Services worldwide for 2019, 2020, 2021 and 2022.

Develop a Healthy Relationship with Stress

Course code: CEPS 1012EO - Duration: 3 hours

*VID* *KEYB* Feeling stressed out? Join the club. Stress is an unavoidable condition in our lives. Some people harness it to motivate themselves. Others let it destroy them. Then there's Kathryn Peterson. She manages stress positively and effectively and so can you. In this workshop, you'll learn to identify the thin line that differentiates healthy from unhealthy stress. You'll also develop stress-management techniques that help you reclaim your balance so you can thrive both personally and professionally. Manage your stress and you can manage the rest. *CNT* This workshop will empower you to: • Understand the physiological and biological aspects of stress, the universal triggers, types of stress, and chronic stress stages; • Identify tense situations and recognize unhealthy stress signals; • Develop mechanisms to thrive and reclaim balance in your life; • Implement immediate and long-term stress-management techniques. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Professionals working in stressful environments • Individuals wanting to go beyond the usual rhetoric on stress • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Kathryn_Peterson.jpg|Kathryn Peterson] Kathryn Peterson, Think on your feet® | Skilled Presenter™ | HBDI®| PassionWorks™ Known for her dynamic approach during training activities, conferences and coaching sessions, Kathryn Peterson’s fields of expertise are communication, presentation skills and stress management. She has many years of experience working as a counsellor with a wide range of individuals and groups. She is the author and publisher of the popular book, ’’OSER avec ceux qui nous compliquent la vie’’ (Daring with people who complicate our lives), among others. Let Kathryn guide you along the path to effective stress management.

Engaging and Leading Employees through Change

Course code: CECM 300 - Duration: 30 hours

*VID* *KEYB* In today’s rapidly transforming business landscape, there is only one thing that is constant: Change. As a manager or advisor in communications, PR or marketing, you know that helping employees navigate, adapt to, and embrace constant workplace disruption is a daunting task. But you also know that it’s strategically vital to maintaining a adaptive culture that leads to success. This course will show you how to develop a change management plan to align employees around change using a consultative and participative approach that will have a positive change within your organization and on your career. *CNT* This course is a great way to help you: • Develop an employee engagement plan to implement a change program. • Adopt a participatory and consultative approach to build credibility as a trusted advisor to management. • Apply storytelling techniques to foster trust and alignment around change. • Identify and address the company's cultural barriers to implementing change. • Employ strategies to engage senior leaders in the change process. *APP* This course is project-based, with a focus on cooperative peer learning. Working in study support groups, you’ll practice strategic thinking and communication planning skills hands-on using your own business case for employee engagement around change. You’ll be challenged to have an agile approach when it comes to change management using various leadership styles. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Early-career public relations or communication specialists who want to step up to a strategic role as managers or advisers. • Individuals at any level in the profession looking to refresh or upgrade their skills in applying data literacy to strategic communication planning. • Individuals in marketing, advocacy or public affairs who want to apply professional communication best practices to improve the effectiveness of their work.

Fostering Well-Being in the Workplace

Course code: CEPS 1140EO - Duration: 3 hours

*VID* *KEYB* Creating greater well-being in the workplace takes a lot more than just flex hours, an espresso machine and a pool table. It takes a deep understanding of what employees truly want and need to feel alive and fulfilled. And that’s exactly what you’ll get in this workshop with industry psychologist Julie Hanck. Based on the Science of Happiness course offered by Dr. Laurie Santos at Yale University, this invaluable session is rooted in science-based techniques that can help you create and experience a greater sense of well-being at work. And that’s something we can all feel good about. *CNT* This workshop will empower you to: • Gain experience using your personal strengths in specific work scenarios; • Discover and use the tools to be more present in the moment through savouring and gratitude; • Discover how gestures of kindness can improve your physical and mental well-being in the long term; • Determine which types of physical activity are best suited for your well-being; • Discover how to implement these tools in your real world. *APP* In this workshop, activities, group discussions and surveys will be incorporated to keep you active and engaged. To help maximize learning, we highly recommended you keep your camera on throughout the workshop. *WHO* • Business owners, team leaders, managers, HR professionals and others who want to help create greater well-being in the workplace. • Employees seeking greater workplace well-being and a renewed sense of passion in their work. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Julie_Hanck.jpg|Julie Hanck] Julie Hanck, PhD, Neurological Science, McGill University Julie began teaching at John Abbott College to share her passion for the brain and help overcome the pervasive mental health challenges in our society. Today, through her post-graduate studies in Positive Psychology she’s gained unique insight into the interventions and principles that can help improve subjective well-being. She regularly gives lectures and workshops showcasing the exciting progress that’s being made in this field and is eager to share that knowledge with you in this fascinating and highly practical workshop.

Fundamentals of Agile Leadership

Course code: CEPS 1137EO - Duration: 3 hours

*VID* *KEYB* Ever wondered if you could be more efficient at work? If you could learn how to overcome obstacles and help your company be more successful? Well, you can. And a great way to start is with this intensive workshop led by professional coach and trainer Virginie Aubin. In it, you’ll get a solid overview of Agile and Lean values and principles. You’ll gain valuable insight into the stages of conflict and teamwork, and you’ll learn how to become a true “servant leader,” so you can create a more agile work environment that fosters success. Ready to take the lead? *CNT* This workshop will empower you to: • Gain greater understanding of Agile values and principles; • Understand the Lean principles & mindset; • Understand the roles and responsibilities of individuals in positions of leadership; • Learn about emotional intelligence, growth mindset and conflict mitigation; • Have a clear overview of coaching and e-feedback models. *APP* This workshop is based on an optimized practical approach that mixes theory with group discussions using concrete, real-world business examples. To maximize engagement and learning, we highly recommended you keep your camera on throughout the workshop. *WHO* • Business owners, managers and employees who want to learn how to become “servant leaders” while keeping their organization’s objectives and values clearly in mind. • Anyone who wants to refresh or gain new understanding of Lean/Agile values and principles. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Virginie_Aubin.png|Virginie Aubin] Virginie Aubin, LLB, Certified Disciplined Agile Senior Scrum Master (DASSM) A lawyer and member of the Québec Bar, Virginie Aubin is also keenly passionate about helping team members become more efficient through coaching, mentoring and training. With 10 years of experience in a wide variety of fields, Virginie has gained a wealth of knowledge and experience in Lean-Agile training, facilitation, negotiation, change management and information technology. Over the years, she has trained executives, leaders and team members on Lean-Agile values, principles and methodologies and she’s ready to train you.

Innovation and Problem Solving

Course code: CELD 1500 - Duration: 30 hours

*VID* *KEYB* In today’s rapidly changing business world, you’ve got two choices: innovate or die. Chances are, you’d choose the first option, but before you can make it happen, you have to create a specific type of culture within your organization—one that fosters critical thinking, creativity, problem solving and innovation. In this course, you’ll learn how to do all four. You’ll gain experience with critical thinking and hone your ability to look at problems from different angles. You’ll also acquire practical problem-solving methods, brainstorming techniques and decision-making tools. And with those skills in hand, you’ll be the type of leader and manager that today’s businesses so desperately need. *CNT* This course is a great way to help you: • Create a working environment that promotes critical thinking and fosters innovation; • Analyze complex problems with your team using appropriate problem-solving processes; • Apply idea-generation strategies and facilitation skills to encourage participation during your team meetings; • Establish a structured process for identifying and acting upon opportunities for continuous improvement. *APP* Students will engage in practical and critical thinking courses allowing them to reflect and project themselves in their current or future work environment. Teachers will use many pedagogical techniques such as case studies, group discussions, team presentations, introspection questionnaires to apply learning to real-world experiences. This course is designed for the students to meet regularly during live synchronous learning in an online virtual classroom (Zoom). *WHO* • Students and business professionals who want to become better innovators and problem-solvers. • Mid-level managers and other business professionals who want to broaden their skills to open up new career horizons. • New and lower-level managers who want to move into a higher management role. • Recent business grads who want to enter the workforce or business professionals seeking a promotion. • Newcomers to Canada who want a certificate or diploma from a respected Canadian institution.

Internet of Things and 5G Mobile Communications

Course code: CEPS 1121EO - Duration: 3 hours

*VID* *KEYB* Geeks and experts from all over the world would agree that 5G is the foundation for realizing the full potential of Internet of Things aka IoT. The combination of the 5th generation of mobile technologies (5G) and Internet of Things is one of the most promising disruptions and a source of new business opportunities. During this workshop, you will get an accelerated overview of the most important factors for 5G and IoT: technical capabilities, existing initiatives, envisioned deployments and market opportunities. Hurry up and register: the industry is already working to develop a new global standard. *CNT* This training will enable you to: • Explore the fundamentals of 5G and IoT, in comparison with previous 3G and 4G technologies; • Compare existing IoT technologies around the world in terms of market presence and technical architecture; • Analyze existing industry cases and discuss potential implementation ideas based on 5G capabilities; • Understand the potential of both technologies when combined with artificial intelligence and data science. *APP* This business-oriented workshop is based on fundamental theories and industry case studies taken from large data-driven companies. In short, you’ll learn by reading, thinking and doing. Case readings and AV material are drawn from current topics and recent news/events. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* If your area of expertise is on the following list, you could benefit greatly from this workshop: • Data-oriented professionals; • Curious human beings • Data strategists; • Business analysts; • Business professionals in technology-oriented projects; • IT professionals; • Students; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, remotely, in your office or in one of our campuses. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Adrian_Gonzalez_Sanchez_photo.jpg|Adrian Gonzales Sanchez] Adrian Gonzalez Sanchez, M.Sc. (Mobile Communications), M.B.A. | Telematics Engineer, Senior Consultant on Artificial Intelligence and Blockchain Technology, Certified Scrum Product Owner® (CSPO) Adrian Gonzalez Sanchez is a Senior Cloud, Data & AI Specialist at Microsoft, as well as the industry lead at the Spanish Observatory of Ethical AI (OdiseIA). He was a senior consultant and product owner in AI and data science with CGI Canada and IVADO Labs, head of customer success for Peritus.ai Canada, and has been a consultant to other data-driven companies in Europe and Latin America. Adrian has a wealth of hands-on experience in the fields of artificial intelligence, ethics and responsible AI, big data and cloud-enabled systems, data-driven corporate strategy, national AI strategies and regulations, telecommunications, and the Internet of Things. He is a frequent university lecturer and collaborates with 2U / GetSmarter as a tutor and learning facilitator for MIT Sloan's AI and Blockchain and Harvard VPAL's Fintech Executive Training courses.

Introduction to Agile Marketing

Course code: CEPS 1128EO - Duration: 3 hours

*VID* *KEYB* Agility. It’s the ability to move quickly, easily and in the highly competitive world of marketing, effectively. In this workshop, led by marketing professional Thomas Hormaza, you’ll learn the basics of Agile Marketing, gaining greater understanding and experience creating real value for your colleagues and customers by throwing off the shackles of old-school practices and focusing on new ways of thinking, working and sharing to better meet customer needs. If you’re ready to up your marketing game, this is the place to start. *CNT* This workshop will empower you to: • Gain better responsiveness in the way you think, work and share; • Enhance your focus on customer and market opportunities; • Make better decisions based on data and experimentation rather than on opinions and assumptions; • Increase productivity by creating real value instead of simply doing traditional “marketing” work. *APP* This workshop uses a blended or fully online experiential-learning approach with four modules that help marketers gain immediate experience with the core elements of agile marketing. Methods include hands-on learning, real-world case examples and metacognitive reflections. In short, you’ll learn by sharing, thinking and doing. *WHO* This workshop is primarily directed at marketing practitioners; some prior knowledge and experience is required to fully benefit from the content and approach. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or on line. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Thomas_Hormaza_(2).jpg|Thomas Hormaza] Thomas Hormaza Thomas is the Managing Partner and Agile Coach at French Marketing. He is also a Marketing Instructor at Concordia University, York University and Champlain College and a regular Guest Speaker at McGill University, John Abbott College and the University of Toronto. A dedicated Scrum Master and tireless promoter of Agile Education through the Agile Marketing Community he co-created, Thomas has established and delivered University- and College-level curricula in Entrepreneurship, Starting your Tech Business and Applications of Agile Marketing such as Minimal Viable Products, Sales Process & Lifetime Value of a Customer. His mission is to help learners discover their full potential through Education and Human Performance Technology (HPT) and he joins us in this workshop to help you!

Introduction to Digital Marketing

Course code: CEPS 1118EO - Duration: 3 hours

*VID* *KEYB* If you ever felt like exploring the fundamental aspects of the digital marketing ecosystem, discover how the marketing world shifted from traditional to digital and to get an introduction to the major channels that make up the digital marketing strategies for a lot of successful businesses, by all means, register for this workshop! Hosted by seasoned expert Tarek Riman, this online workshop is the perfect opportunity to get an overview of analytics, data, research, trends, consumer journeys, personas and build on that through digital marketing tactics and strategies. *CNT* This training will enable you to: • Understand the importance of digital marketing for any sized business; • Get introduced to the different channels of digital marketing; • Define the roles of trends and data in digital marketing; • Discover core digital marketing tools such as SEO and SEM. *APP* This business-oriented workshop is based on fundamental theories, industry case studies, and real-world applications. In short, you’ll grow professionally by enhancing your knowledge of digital marketing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees working in marketing, communications and e-commerce; • Data specialists; • Team leads; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman, BBA, MA, MMIE Founder | Best-Selling Author | University Instructor | Marketing Technology & Analytics Expert Tarek is a digital marketing expert who has worked with 350+ agencies, SMBs and Fortune 500s. He is certified in all the major digital platforms including AdWords, Analytics, Bing, HubSpot, Woorank, OMCP, Facebook and Hootsuite. A graduate of Concordia University, Queen's University, Berkeley University and Harvard, Tarek teaches at Concordia as well as several other Canadian and international universities. As a speaker, workshop leader and instructor, Tarek gives talks on Digital Analytics, Social Media, SEO/SEM, Digital Marketing, WordPress and Content Marketing with the goal of giving clients, companies, businesses and students the tools they need to use digital marketing effectively. Tarek is the founder of a lifestyle blog called Montrealtips.com. He donates all proceeds generated from this blog to the Breakfast Club of Canada, UN Refugee Agency and the Montreal Children's Hospital. He is also involved with NGOs and charities in Canada and worldwide. He is the author of four best-selling books: "The Camino Within," "The Secret to Capitalizing on Analytics," "The SEO Way,” and "Paid Search Marketing." Whether the goal is to drive traffic on websites, build effective SEM-based campaigns, understand key social media platforms or utilize Google Analytics to drive performance, Tarek thrives on supporting entrepreneurs, marketers and businesses to reach their full potential.

Introduction to Google Analytics 4

Course code: CEPS 1085EO - Duration: 3 hours

*VID* *KEYB* Great-looking site. So why is nobody visiting? Well, there's an easy way to find out and it starts with signing up for this intensive Google Analytics workshop with expert marketer and teacher, Tarek Riman. In it, you'll learn the fundamentals of this vital tool, one of the most in-demand job skills in the next 10 years. Read and analyze data, customize reports based on specific business and marketing needs, develop and optimize marketing campaigns... these are just a few of the hands-on skills you'll gain. Ready to up your marketing game? Google Analytics 4 is the way! *CNT* This workshop will empower you to: • Learn how to navigate, create, customize and use Google Analytics for companies, clients, start-ups and personal projects; • Manage and optimize search, social and digital marketing campaigns more effectively and efficiently using Google Analytics; • Get an overview of Google Analytics 4, what you need to know and how to get started; • Use Google Analytics effectively as a tool to aid in your business and marketing decision-making. *APP* This workshop is based on an optimized practical approach that mixes active learning and theory with real-world applications, hands-on exercises and group activities. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone who wants to understand how Google Analytics works. • Anyone who wants to improve the effectiveness of and drive more traffic to a website. • Marketers, PR professionals, entrepreneurs, business-owners and others who want to make concrete use of Google Analytics. • Website design students or others who want to improve their marketability or job-search prospects. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman, BBA, MA, MMIE Founder | Best-Selling Author | University Instructor | Marketing Technology & Analytics Expert Tarek is a digital marketing expert who has worked with 350+ agencies, SMBs and Fortune 500s. He is certified in all the major digital platforms including AdWords, Analytics, Bing, HubSpot, Woorank, OMCP, Facebook and Hootsuite. A graduate of Concordia University, Queen's University, Berkeley University and Harvard, Tarek teaches at Concordia as well as several other Canadian and international universities. As a speaker, workshop leader and instructor, Tarek gives talks on Digital Analytics, Social Media, SEO/SEM, Digital Marketing, WordPress and Content Marketing with the goal of giving clients, companies, businesses and students the tools they need to use digital marketing effectively. Tarek is the founder of a lifestyle blog called Montrealtips.com. He donates all proceeds generated from this blog to the Breakfast Club of Canada, UN Refugee Agency and the Montreal Children's Hospital. He is also involved with NGOs and charities in Canada and worldwide. He is the author of four best-selling books: "The Camino Within," "The Secret to Capitalizing on Analytics," "The SEO Way,” and "Paid Search Marketing." Whether the goal is to drive traffic on websites, build effective SEM-based campaigns, understand key social media platforms or utilize Google Analytics to drive performance, Tarek thrives on supporting entrepreneurs, marketers and businesses to reach their full potential.

Introduction to SEM

Course code: CEPS 1099EO - Duration: 6 hours

*VID* *KEYB* SEO is all about organic search. SEM, on the other hand, stands for search engine marketing, which includes SEO but goes a lot deeper into marketing strategies and campaigns. And what better person to learn about it from than Tarek Riman. A renowned industry author and marketing professor, Tarek will guide you through Google AdWords, Google Ads Support and Bing Ads Support. He’ll teach you the basics of SEM and landing pages and show you how to conceive and implement effective SEM-based marketing campaigns to get your website and business the kind of exposure they deserve. Bottom line: you won’t get this kind of learning on a YouTube tutorial. Tarek is the real deal. *CNT* This training will enable you to: • Understand how paid search works as part of the marketing mix; • Grasp the structure of PPC & display campaigns; • Research keywords and write effective ad and landing-page copy; • Implement an ad campaign and digital marketing strategies to increase web traffic and brand awareness; • Measure and assess the performance of an SEM campaign; • Optimize an SEM campaign based on data and analytics. *APP* This online workshop is based on an optimized practical approach. It mixes pedagogical strategies such as active learning, case studies, experiential learning and real-life exercises. In short, you’ll learn by doing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone working in a start-up that wants to take its place in the web world. • Entrepreneurs and self-employed workers who want their websites to make it to the top of searches quickly. • Marketers, marketing managers, media professionals, advertising executives, content writers and web pros who want to promote websites more efficiently and/or broaden their knowledge of search engine marketing. • Anyone who wants to learn how to use SEM to build stronger organizations. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, in your office or remotely. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman, BBA, MA, MMIE Founder | Best-Selling Author | University Instructor | Marketing Technology & Analytics Expert Tarek is a digital marketing expert who has worked with 350+ agencies, SMBs and Fortune 500s. He is certified in all the major digital platforms including AdWords, Analytics, Bing, HubSpot, Woorank, OMCP, Facebook and Hootsuite. A graduate of Concordia University, Queen's University, Berkeley University and Harvard, Tarek teaches at Concordia as well as several other Canadian and international universities. As a speaker, workshop leader and instructor, Tarek gives talks on Digital Analytics, Social Media, SEO/SEM, Digital Marketing, WordPress and Content Marketing with the goal of giving clients, companies, businesses and students the tools they need to use digital marketing effectively. Tarek is the founder of a lifestyle blog called Montrealtips.com. He donates all proceeds generated from this blog to the Breakfast Club of Canada, UN Refugee Agency and the Montreal Children's Hospital. He is also involved with NGOs and charities in Canada and worldwide. He is the author of four best-selling books: "The Camino Within," "The Secret to Capitalizing on Analytics," "The SEO Way,” and "Paid Search Marketing." Whether the goal is to drive traffic on websites, build effective SEM-based campaigns, understand key social media platforms or utilize Google Analytics to drive performance, Tarek thrives on supporting entrepreneurs, marketers and businesses to reach their full potential.

Introduction to SEO

Course code: CEPS 1098EO - Duration: 3 hours

*VID* *KEYB* There are over 200 million active websites out there and they’re all vying for attention. But here’s a more daunting fact: if you don’t master SEO, your website is the proverbial needle in a haystack. Impossible to find. But not to fear. In this intensive workshop lead by digital pro Tarek Riman, you’ll learn all the basics you need to maximize your reach on the web, like the role of SEO in the marketing mix, SEO stats and terms, what makes good SEO and more. You’ll also familiarize yourself with key concepts like crawling, indexing and ranking factors. It’s easy, if you want to unleash the potential of your website, this is where you should start. *CNT* This training will enable you to: • Learn the HOWs and WHYs of implementing SEO strategies; • Discuss SEO as part of a business goal and the consumer journey; • Understand the ranking factors for SEO; • Perform an SEO audit and create recommendations based on the audit; • Recognize how web pages are crawled, indexed and ranked by search engines. *APP* This online workshop is based on fundamental theories, case studies and real-world applications. In short, you’ll grow professionally by enhancing your knowledge of SEO. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Anyone working in a startup that’s trying to stand out on the web; • Entrepreneurs and self-employed workers who want their websites to make it to the top of searches quickly and economically; • Marketers, marketing managers, media professionals, advertising executives, content writers and web pros who want to promote websites more efficiently and/or broaden their knowledge of search; • Anyone who wants to learn how to use SEO to build stronger organizations; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman, BBA, MA, MMIE Founder | Best-Selling Author | University Instructor | Marketing Technology & Analytics Expert Tarek is a digital marketing expert who has worked with 350+ agencies, SMBs and Fortune 500s. He is certified in all the major digital platforms including AdWords, Analytics, Bing, HubSpot, Woorank, OMCP, Facebook and Hootsuite. A graduate of Concordia University, Queen's University, Berkeley University and Harvard, Tarek teaches at Concordia as well as several other Canadian and international universities. As a speaker, workshop leader and instructor, Tarek gives talks on Digital Analytics, Social Media, SEO/SEM, Digital Marketing, WordPress and Content Marketing with the goal of giving clients, companies, businesses and students the tools they need to use digital marketing effectively. Tarek is the founder of a lifestyle blog called Montrealtips.com. He donates all proceeds generated from this blog to the Breakfast Club of Canada, UN Refugee Agency and the Montreal Children's Hospital. He is also involved with NGOs and charities in Canada and worldwide. He is the author of four best-selling books: "The Camino Within," "The Secret to Capitalizing on Analytics," "The SEO Way,” and "Paid Search Marketing." Whether the goal is to drive traffic on websites, build effective SEM-based campaigns, understand key social media platforms or utilize Google Analytics to drive performance, Tarek thrives on supporting entrepreneurs, marketers and businesses to reach their full potential.

Introduction to Shipping

Course code: CESF 109 - Duration: 27 hours

*VID* *KEYB* Marine transportation powers international trade. It moves everything — from raw materials to consumer goods — across global supply chains. As smooth as that movement may seem, there’s a vast network of systems, roles, and regulations behind it. Our Introduction to Shipping course helps you explore that network by breaking down each phase of shipping. You’ll learn how cargo moves across international waters, how commercial agreements are structured, and how regulation and safety standards are enforced. This course is your starting point for gaining the knowledge you need to grow in marine transportation. *CNT* • Understand the role of marine transportation in international trade and supply chains to better recognize where you can bring value. • Identify key trade routes and cargo types to better navigate shipping operations. • Distinguish between dry bulk, liquid bulk, and containerized shipping sectors to simplify your work across different parts of the industry. • Explain ship registration, flag state responsibilities, and coastal state authority to better navigate the legal and operational side. • Understand global shipping regulations and their impact on sustainability to contribute to safe and responsible practices. *APP* Through a blend of expert instruction and industry case studies, you’ll explore the complex systems that keep global shipping running. *WHO* • Professionals in shipping, transport, or import/export who want to move into the growing marine transportation industry. • Legal, financial, or accounting professionals looking to build sector-specific knowledge of global shipping. • Manufacturers and business owners who rely on overseas shipping and need to understand the industry.

Leveraging Facebook Insights and Analytics for Success

Course code: CEPS 1134EO - Duration: 6 hours

*VID* *KEYB* As an advertising tool, Facebook is incomparable. Today, it reaches 2.74 billion people around the globe. That’s 60% of the world’s social-networking population. But if you’re not using it effectively, you’re wasting your time. You’re also missing out on a giant business opportunity. But don’t worry. In this six-hour workshop led by industry expert Tarek Riman, you’ll learn the fundamentals of Facebook Audience and Page Insights to target your markets and connect with them quickly and effectively. Want to get noticed by the right people at the right time with the right messaging? Right this way… *CNT* This workshop will empower you to: • Use Facebook data to improve your marketing and advertising; • Understand what Facebook tracks and why it matters; • Measure and use Facebook analytics to influence your decision-making and strategies; • Learn how to incorporate data derived from sources other than Facebook into your analyses; • Gain better understanding of Facebook’s ad-campaign structure; • Create a successful Facebook ad campaign for your business and measure its performance. *APP* This workshop uses an experiential-learning approach with four modules that help marketers gain immediate experience with the core elements of agile marketing. Methods include hands-on learning, real-world case examples and metacognitive reflections. In short, you’ll learn by sharing, thinking and doing. *WHO* • Web-marketing and advertising professionals, social-media specialists and content marketers who want to maximize their use of Facebook tools. • Start-ups who want to optimize their online presence and success. • Beginners and students who want to learn more about this vital social-media tool. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or on line. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman, BBA, MA, MMIE Founder | Best-Selling Author | University Instructor | Marketing Technology & Analytics Expert Tarek is a digital marketing expert who has worked with 350+ agencies, SMBs and Fortune 500s. He is certified in all the major digital platforms including AdWords, Analytics, Bing, HubSpot, Woorank, OMCP, Facebook and Hootsuite. A graduate of Concordia University, Queen's University, Berkeley University and Harvard, Tarek teaches at Concordia as well as several other Canadian and international universities. As a speaker, workshop leader and instructor, Tarek gives talks on Digital Analytics, Social Media, SEO/SEM, Digital Marketing, WordPress and Content Marketing with the goal of giving clients, companies, businesses and students the tools they need to use digital marketing effectively. Tarek is the founder of a lifestyle blog called Montrealtips.com. He donates all proceeds generated from this blog to the Breakfast Club of Canada, UN Refugee Agency and the Montreal Children's Hospital. He is also involved with NGOs and charities in Canada and worldwide. He is the author of four best-selling books: "The Camino Within," "The Secret to Capitalizing on Analytics," "The SEO Way,” and "Paid Search Marketing." Whether the goal is to drive traffic on websites, build effective SEM-based campaigns, understand key social media platforms or utilize Google Analytics to drive performance, Tarek thrives on supporting entrepreneurs, marketers and businesses to reach their full potential.

Managing Digital Privacy for Your SME

Course code: CEPS 1133EO - Duration: 6 hours

*VID* *KEYB* By clicking on a site, any site, users are sharing a wealth of Personal Information (PI) data that is later mined for a myriad of reasons. Don’t just give it away. Learn what’s being shared, how and when so you can control and manage that PI for your company and its employees. How? In this vital professional workshop, presented in six hour-long modules by renowned industry expert Corinne Charette. In it, you’ll gain the basic knowledge you need to take part in the management of digital privacy in an SME and launch your career as a privacy protection officer. Stay safe out there! *CNT* This workshop will empower you to: • Introduce yourself to the Privacy-By-Design method to ensure that privacy management is “built-in” from the start. • Familiarize yourself with how internet-connected personal devices, online systems and platforms enable the overt and covert collection of personal information. • Get introduced to the principle tech tools and approaches used to protect online systems, data and users. • Learn about the key Canadian and international privacy-protection laws, including PIPEDA and CASL. • Gain insight into the key components and steps in the implementation of a Privacy Management Program for an SME. • Learn the causes and impacts of 3 high-profile privacy breaches that affected Canadian businesses and their customers. *APP* This workshop is based on an optimized practical approach that mixes active learning with instructor-led and individual exercises. In short, you’ll learn by doing and sharing. *WHO* • Employees of SMEs who want to become privacy protection officers or who work in HR and must manage employee PI. • Business and systems analysts who want to implement processes and systems that collect and leverage PI. • IT professionals who want to gain a better understanding of the business and legal ramifications of systems implementations. • Marketing professionals who want to ethically leverage customer PI for their businesses. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office *ADD* 1) Registration fee includes course materials, lunch and refreshments. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Corinne_Charette.PNG|Corinne Charette] Corinne Charette, Senior Fellow, John Molson School of Business, PhD (Honoris Causa) Before her retirement from federal public service, Corinne held many senior roles in both government and the private sector including that of Chief Information Officer for the Government of Canada, a position she held for six years. Prior to that, Corinne was CIO of FINTRAC, Canada’s financial intelligence unit. Her private sector experience includes roles as CIO for Transat A.T., a Partner in KPMG Consulting’s e-Business practice and Senior Vice President for Internet retail banking at CIBC. Corinne is an engineering graduate from Concordia and was awarded an honorary doctorate from Concordia in 2011. She currently is a board member of the SAAQ (Société de l’assurance automobile du Québec ) and ENCQOR 5G.

Maximize Your Influential Power

Course code: CEPS 1029EO - Duration: 3 hours

*VID* *KEYB* Do you have the impact you need at work? Do you know how to develop something as intangible as influence? In this workshop, you will develop your power to persuade, your ability to negotiate and your capacity to build allies, all of which will increase your influence. That is the essence of leadership. Whatever the role you play in your organization, Sophie Lemieux will help you come out of this workshop with concrete skills to position yourself, express your opinion strategically and rally people so you can build better business relationships and increase your overall success. *CNT* This workshop will empower you to: • Explore the concepts of personality, behaviour and power; • Identify and understand political games and the role of different actors in your workplace; • Learn to position yourself to gain credibility and practice addressing your point of view to build commitment; • Assess your strengths and weaknesses and understand emotional intelligence concepts; • Develop concrete strategies to increase your influence in hierarchical relationships and other business relationships; • Discover ways to redefine an objective to positively rally people around. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees and managers seeking professional growth and success. • Entrepreneurs or freelancers wanting to increase their positive impact with their business relationships. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Sophie_Lemieux.jpg|Sophie Lemieux] Sophie Lemieux, MBA | C.Adm | C.M.C. President of Solem Management, Sophie Lemieux is a member of the Chartered Administrators of Québec (C. Adm). She holds an MBA, a Certified Management Consultant title (C.M.C) and a Registered Corporate Coach title (RCC TM). She has over 20 years of experience in the management of multidisciplinary teams, project management, training & coaching and business development. Simply put, Sophie will help you amp up your game.

Maximize Your Social Media Strategies

Course code: CEPS 1123EO - Duration: 3 hours

*VID* *KEYB* This workshop provides an introduction to the exciting world of Social Media Marketing. Industry expert Tarek Riman will provide you with a snapshot of the major social channels, their benefits, their respective strengths and weaknesses, the consumer journey and the role they can play in the overall Social Media Marketing Strategy. This workshop will also introduce ways to capitalize on Publishing, Targeting, Automation and Cross-posting. A key part of this workshop will be working towards setting up and optimizing a social media editorial calendar across several marketing channels, taking into account consumer journeys, timing, seasonality, trends, best practices, hashtags and more. *CNT* This workshop will empower you to: • Understand the importance of Social Media Marketing for any size business; • Grasp the difference between Owned vs Free channels; • Learn how to capitalize on Publishing, Targeting and Cross-posting; • Learn how to implement, optimize and set up a Social Media Editorial calendar; • Understand the strengths and weaknesses of a Platform strategy. *APP* This business-oriented workshop is based on fundamental theories, industry case studies, and real-world applications. In short, you’ll grow professionally by enhancing your knowledge of social media marketing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees working in marketing and communications; • Business owners and managers; • Team leads; • Anyone who is looking to step up their social media game; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. All workshops can be customized for corporate groups. They can be offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman, BBA, MA, MMIE Founder | Best-Selling Author | University Instructor | Marketing Technology & Analytics Expert Tarek is a digital marketing expert who has worked with 350+ agencies, SMBs and Fortune 500s. He is certified in all the major digital platforms including AdWords, Analytics, Bing, HubSpot, Woorank, OMCP, Facebook and Hootsuite. A graduate of Concordia University, Queen's University, Berkeley University and Harvard, Tarek teaches at Concordia as well as several other Canadian and international universities. As a speaker, workshop leader and instructor, Tarek gives talks on Digital Analytics, Social Media, SEO/SEM, Digital Marketing, WordPress and Content Marketing with the goal of giving clients, companies, businesses and students the tools they need to use digital marketing effectively. Tarek is the founder of a lifestyle blog called Montrealtips.com. He donates all proceeds generated from this blog to the Breakfast Club of Canada, UN Refugee Agency and the Montreal Children's Hospital. He is also involved with NGOs and charities in Canada and worldwide. He is the author of four best-selling books: "The Camino Within," "The Secret to Capitalizing on Analytics," "The SEO Way,” and "Paid Search Marketing." Whether the goal is to drive traffic on websites, build effective SEM-based campaigns, understand key social media platforms or utilize Google Analytics to drive performance, Tarek thrives on supporting entrepreneurs, marketers and businesses to reach their full potential.

Optimize Your Online Performance with A/B Testing and Multi-Variables

Course code: CEPS 1402EO - Duration: 6 hours

*VID* *KEYB* When it comes to evaluating the effectiveness of digital tools, products and platforms, the numbers don’t speak for themselves. Sorry, they don’t. If you really want to optimize online performance and achieve results, you’ll need a keen understanding of multi-variables and an optimized approach to A/B testing. And guess what? That’s exactly what you’ll get in this online workshop with industry pro Thomas Weiler. Here, you’ll gain hands-on learning on how and when to use these powerful tools to derive specific sets of information and craft actionable testing plans. At the end of it, you’ll have an enhanced analytics game that’s ready to generate results! Are you ready? *CNT* This workshop will empower you to: • Understand the fundamentals of A/B testing and multi variables: how and when to use them to derive specific types of information; • Learn how targeted testing goes beyond basic analytics; • Define metrics and testing approaches to obtain accurate, actionable results; • Develop foundational knowledge of A/B testing tools and learn how to implement an efficient optimization process in your organization; • Participate in fruitful evaluation and exchange with other participants to push your understanding further. *APP* This workshop is based on an optimized practical approach that mixes active learning, demonstrations, sub-group discussions and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Product sales, marketing and communications teams who want to optimize their online effectiveness. • Entrepreneurs who want to optimize their own online presence and effectiveness. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Thomas_Weiler.jpg.jpeg|Thomas Weiler] Thomas Weiler, MBA, International Business, U of Hamburg General Manager and Digital Performance Director, ATECNA Montreal Thomas Weiler has over 10 years of analytics experience in a variety of industries, from healthcare to marketing to banking. Specialized in the human side of performance, Thomas strives to ask better questions and his approach to the craft focuses on the importance of planning, measuring and optimizing. He has a profound understanding of contemporary tools, methods, and cross-platform (mobile, web, Ecommerce) best practices, including expertise in Tag Management, Site Analytics, Data Visualization, and A/B Testing. Thomas is a natural educator, and an active participant in various Montreal-based tech communities, including DAMM (The Digital Analytics Meetup Montreal). He is passionate about fruitful exchange and leveraging data to optimize user experiences.

Optimizing Social Media with AI

Course code: CEPS 1146EO - Duration: 3 hours

*VID* *KEYB* Social media never stops moving. Yet most teams lack the time and resources to keep content fresh, engaging, and targeted. This workshop shows you how to put AI to work at every stage of your social media strategy to speed up production and enhance optimization. Through live demos of leading tools like ChatGPT, Bard, Canva Magic Write, and Hootsuite AI, you’ll discover how to cut routine tasks, spark creativity, and make data-driven decisions that deliver stronger results and save time. *CNT* • Explain how AI can support social media marketing and the customer journey • Use generative AI tools to draft posts, headlines, and ad variants in seconds • Build an AI-enhanced editorial calendar that adapts to trends and engagement patterns • Leverage AI for advanced audience segmentation, dynamic ad targeting, and optimized ad spend • Apply AI-driven analytics and sentiment analysis to refine strategy and prove ROI *APP* This interactive workshop combines demonstrations, guided exercises, case studies and peer discussion, giving you practical experience with leading AI tools and strategies you can apply immediately. In order to maximize engagement and knowledge transfer, it is highly recommended that participants keep their cameras on during the workshop. *WHO* • Social media managers and digital marketers looking to scale their output with AI • Content creators and community managers looking to streamline ideation and publishing • Business owners and brand managers seeking data-driven targeting and measurement • Communications professionals ready to automate reporting and monitoring • Professionals who want to improve social media performance with AI tools We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or online. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Tarek_Riman_2025.jpg|Tarek Riman] Tarek Riman, BBA, MA, MMIE Founder | Best-Selling Author | University Instructor | Marketing Technology & Analytics Expert Tarek is a digital marketing expert who has worked with 350+ agencies, SMBs and Fortune 500s. He is certified in all the major digital platforms including AdWords, Analytics, Bing, HubSpot, Woorank, OMCP, Facebook and Hootsuite. A graduate of Concordia University, Queen's University, Berkeley University and Harvard, Tarek teaches at Concordia as well as several other Canadian and international universities. As a speaker, workshop leader and instructor, Tarek gives talks on Digital Analytics, Social Media, SEO/SEM, Digital Marketing, WordPress and Content Marketing with the goal of giving clients, companies, businesses and students the tools they need to use digital marketing effectively. Tarek is the founder of a lifestyle blog called Montrealtips.com. He donates all proceeds generated from this blog to the Breakfast Club of Canada, UN Refugee Agency and the Montreal Children's Hospital. He is also involved with NGOs and charities in Canada and worldwide. He is the author of four best-selling books: "The Camino Within," "The Secret to Capitalizing on Analytics," "The SEO Way,” and "Paid Search Marketing." Whether the goal is to drive traffic on websites, build effective SEM-based campaigns, understand key social media platforms or utilize Google Analytics to drive performance, Tarek thrives on supporting entrepreneurs, marketers and businesses to reach their full potential.

Powerful and Synergistic Teamwork

Course code: CEPS 1030EO - Duration: 3 hours

*VID* *KEYB* You know the old cliché: There's no I in TEAM. As professionals, we often have to work in teams to achieve our goals. And intuitively, we understand that the team is greater than the sum of the players. So our organizational objectives are more likely to be achieved. But there's a flip side to that: team synergy is complex and success relies on meeting certain key conditions. In this powerful workshop, Sophie Lemieux will give you background knowledge on team dynamics and provide you with successful strategies to navigate colleagues, achieve better results and exceed expectations. Go, Team! *CNT* This workshop will empower you to: • Explore Tuckman’s stages of team development; • Learn to assimilate the process of creating synergistic teams; • Develop team-management skills; • Understand the role and unique contributions of an effective team manager; • Practice easily achievable team building methods for the workplace. *APP* This online workshop is based on co-active coaching, conscious leadership, team performance coaching and case studies. In short, you’ll grow professionally by mastering your ability to learn, work and be productive remotely. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Managers. • Project managers. • Entrepreneurs who want to make an impact in their professional environment. • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Sophie_Lemieux.jpg|Sophie Lemieux] Sophie Lemieux, MBA | C.Adm | C.M.C. President of Solem Management, Sophie Lemieux is a member of the Chartered Administrators of Québec (C.Adm.). She holds an MBA, a Certified Management Consultant title (C.M.C) and a Registered Corporate Coach title (RCC TM). She has over 20 years of experience in the management of multidisciplinary teams, project management, training & coaching and business development. Join Sophie's team for this workshop and discover the meaning of synergy.

Social and Emotional Intelligence for Success

Course code: CEPS 1032EO - Duration: 3 hours

*VID* *KEYB* Diplomas, skills and experience will get you hired. But if you really want to set yourself apart and thrive in today's highly competitive workplace, you need something more: emotional and social intelligence. Kathryn Peterson can help you achieve them both. In this workshop, Kathryn will show you how controlling your emotions and reading social signals will have a significant impact on the climate of your organization and on your overall performance and productivity. She'll teach you simple, practical, effective ways to navigate the turbulent waters of workplace relationships and further your professional success. *CNT* This workshop will empower you to: • Understand the theoretical and practical elements that constitute emotional and social intelligence; • Learn about the impact of emotional and social intelligence, stress management, behavioural changes, communication processes and interpersonal relations; • Acquire strategies to increase emotional and social intelligence; • Establish an emotional and social intelligence action plan. *APP* This online workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Employees seeking professional growth and success; • Individuals struggling with their own emotions or those of their colleagues; • Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Kathryn_Peterson.jpg|Kathryn Peterson] Kathryn Peterson, Think on your feet® | Skilled Presenter™ | HBDI®| PassionWorks™ Known for her dynamic approach during training activities, conferences and coaching sessions, Kathryn Peterson’s fields of expertise are communication, presentation skills and stress management. She has many years of experience working as a counsellor with a wide range of individuals and groups. She is the author and publisher of the popular book, ’’OSER avec ceux qui nous compliquent la vie’’ (Daring with people who complicate our lives), among others. Take part in this workshop with Kathryn and stimulate your professional life.

Understanding and Preventing Workplace Burnout

Course code: CEPS 1139EO - Duration: 3 hours

*VID* *KEYB* Burnout. It’s not just a buzzword. In fact, for 35% of all Canadian workers, it’s a painful reality. Thankfully, there are steps that can be taken to foster a healthier work environment and prevent burnout before it occurs. And this workshop with neuro-psychologist Julie Hanck can help you learn how to do both. From identifying the causes of burnout to implementing healthier workplace practices, you’ll deepen your understanding of this devastating modern phenomenon to help make a positive difference in your organization. *CNT* This workshop will empower you to: • Understand burnout and identify it in your employees’/team members’ behaviours; • Learn how to prevent burnout in your workplace; • Build a sense of community to help reinforce resilience and engagement within your team; • Communicate more effectively with individuals who are experiencing high levels of stress and anxiety; • Familiarize yourself with available resources and become comfortable normalizing their use. *APP* In this workshop, activities, group discussions and surveys will be incorporated to keep you active and engaged. To help maximize learning, we highly recommended you keep your camera on throughout the workshop. *WHO* • Business owners, team leaders, managers, HR professionals and others who want to better understand burnout so they can help prevent it in their workplace. • Employees and anyone else who wants a greater understanding of what causes burnout and how to prevent it. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/2022_Julie_Hanck.jpg|Julie Hanck] Julie Hanck, PhD, Neurological Science, McGill University Julie began teaching at John Abbott College to share her passion for the brain and help overcome the pervasive mental health challenges in our society. Today, through her post-graduate studies in Positive Psychology she’s gained unique insight into the interventions and principles that can help improve subjective well-being. She regularly gives lectures and workshops showcasing the exciting progress that’s being made in this field and is eager to share that knowledge with you in this fascinating and highly practical workshop.

Understanding Digital and Web Analytics to Thrive

Course code: CEPS 1401EO - Duration: 6 hours

*VID* *KEYB* Analytics. It’s a great buzzword. But it’s not going to get you an interview for a job as a digital data analytics expert. What you need is a solid understanding of how to use data to build platforms, tools, products and interfaces that achieve your business goals. And this online workshop with industry pro Thomas Weiler is a great place to start. Here, you’ll learn to demystify analytics so you can ask better questions, identify and measure KPIs, and build plans in line with your objectives. You’ll gain a solid understanding of the key tools and approaches you need to build an analytics plan that makes sense for your company. If that makes sense to you, you know what to do. *CNT* This workshop will empower you to: • Understand the fundamentals of digital analytics: what is it and how can it help you measure and optimize your digital performance to achieve superior results; • Familiarize yourself with key tools and measurements essential for building strong performance plans. • Apply your learning practically to build custom dashboards and engage in peer exchanges to enhance your digital analytics game. • Emerge with a foundational understanding that can be actively applied in your own business context. *APP* This workshop is based on an optimized practical approach that mixes active learning, demonstrations, sub-group discussions and individual exercises. In short, you’ll learn by doing and sharing. In order to maximize engagement and knowledge transfer during our online workshops, it is highly recommended that participants keep their cameras on. *WHO* • Tech product owners and managers, business analysts, e-commerce or web leads, corporate strategists, front end/back end developers and marketing professionals. • Entrepreneurs who want to analyze their own performance data. • Newcomers to the field or anyone with a basic understanding of analytics. • Students of data analytics who want to broaden their understanding of these concepts. We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office. *ADD* 1) Registration fee includes electronic course materials. 2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full. 3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act). 4) If you wish to pay for this workshop via invoice, please write directly to cce@concordia.ca and our service staff will assist you. *TR* [IMAGE_C:/content/dam/cce/images/trainers/Thomas_Weiler.jpg.jpeg|Thomas Weiler] Thomas Weiler, MBA, International Business, U of Hamburg General Manager and Digital Performance Director, ATECNA Montreal Thomas Weiler has over 10 years of analytics experience in a variety of industries, from healthcare to marketing to banking. Specialized in the human side of performance, Thomas strives to ask better questions and his approach to the craft focuses on the importance of planning, measuring and optimizing. He has a profound understanding of contemporary tools, methods, and cross-platform (mobile, web, Ecommerce) best practices, including expertise in Tag Management, Site Analytics, Data Visualization, and A-B Testing. Thomas is a natural educator, and an active participant in various Montreal-based tech communities, including DAMM (The Digital Analytics Meetup Montreal). He is passionate about fruitful exchange and leveraging data to optimize user experiences.

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