TEF

• Minimum age: 16 years.
• No previous diploma required.
• Candidates must be able to read basic French.
• You may retake the test, but a minimum of 20 days must pass between two test dates.

• You are responsible for selecting the correct TEF exam when registering. Concordia University will not be held liable for registrations made in error. Please note that all registrations are final and that no refunds will be issued under any circumstances.
• Candidates are fully responsible for ensuring that they respect the mandatory 20-day waiting period between two exams. This rule is clearly stated on our website, and registering for an exam implies that you have read and accepted it. If you register and pay without respecting the 20-day period, no refund, cancellation, or transfer will be granted under any circumstances. The test center is not responsible for any failure to comply with this rule
• Payment Policy:
• Please note that all payments must be made in Canadian dollars (CAD) using a credit card issued in Canada.
• We cannot accept payments made with foreign credit cards or in other currencies. For example, payments attempted in Mexican Pesos (MXN), Qatari Riyal (QAR), U.S. Dollars (USD), or Euros (EUR) will not be processed.
• Any payment not made in Canadian dollars will result in your registration not being confirmed.Please reserve a full day for your test.
• Your precise arrival time will be sent by email two days before your exam date.

• On test day, candidates must provide a valid photo ID, sign in upon arrival and consent to a photo capture. The collected signature and photo will appear on the candidate’s results certificate.
• Candidates agree to be recorded during the oral expression test.
• Any impersonation attempt will be treated as fraud and may result in the registered candidate being barred from taking any future sessions of the TEF.
• Candidates agree to a possible post-exam verification from issuing organization, CCI Paris Île-de-France.
• For TEF Canada, the ID must match the one used during registration and for Canadian immigration or citizenship applications.

• Candidates must ensure that their name is correctly spelled and that their date of birth is accurate when signing the attendance sheet. Any errors must be reported on test day.
• If a requested change (such as a name correction due to a change in civil status) reveals that the candidate has taken a TEF exam within 20 days of the day’s session, certification will be voided without any refund. The issuing organization, CCI Paris Île-de-France, will not accept any correction requests made after test day nor once the certificate has been issued.

Test Day Security and Personal Belongings

• Do not bring any valuable items with you to the test. The test centre cannot take responsibility for lost or stolen belongings.

• All electronic devices and accessories are strictly prohibited. This includes cell phones, smart watches, regular watches, earbuds, AirPods, or any other electronic item.

• Before entering the exam room, all candidates will be scanned with a metal detector.

• If you are wearing a scarf, your ears and neck will be checked by a female staff member.

• If you are wearing a turban for religious reasons, your ears will be inspected respectfully by staff.

Concerns or Complaints
If you have a concern or complaint regarding your test, you must:

1. On the test day, before leaving the venue: Fill out the official Complaint Form and hand it directly to the Test Day Supervisor.

2. Within 3 calendar days of your test date: Send us an official email describing your concern, in addition to the form you submitted.

• Please note: Any concerns or complaints submitted after this 3-day deadline — including those made after results have been released — will not be accepted under any circumstances.

• Keyboard used for the test: Please note that all our computer stations are equipped with a standard French Canadian keyboard.We strongly encourage you to familiarize yourself with this keyboard in advance, especially for typing accents. No other keyboard will be provided.

• Various accommodations are available for candidates with accessibility needs. Requests for specific accommodation must be submitted to the chosen test centre, along with a valid medical certificate, prior to registration.
• In the event of exemption from one or more tests, candidate will be billed only for tests taken.
• Bathroom Break Policy
  Once the test has begun, no breaks are permitted. Candidates may only leave the examination room in cases of medical emergencies or health conditions that were declared before the start of the test and supported by a valid medical certificate. In such cases, seating will be arranged to allow quick and discreet access.

• Candidates will receive their test results within two weeks of completion. Post-session document verifications may delay results.
• Certificates may not be issued if irregularities are found during the test or post-session processing.
• TEF Québec and TEF Canada results are each valid for two years.

• Once registration is completed, it is considered final. No transfers, cancellations, or refunds will be issued if a candidate later decides they no longer need the exam, for any reason, including changes to immigration applications or personal circumstances.

Each candidate is solely responsible for selecting the correct exam (e.g., TEF Canada vs. TEF Québec) and the correct components. The test center will not transfer, cancel, or modify a registration due to candidate error.

• Cancellations by the Test Center or CCI Paris Île-de-France
  If a test is cancelled due to technical issues caused by CCI Paris Île-de-France or Concordia University, the test center will offer a new test date.

Please note that no additional compensation will be provided under any circumstances for travel, accommodation, lost wages, or any other related expenses.

If the proposed date does not suit you, the only option available is a refund.It is your responsibility to register  for a new test date if you do not accept the offered date. No further transfers, exceptions, or accommodations will be made.

• Emergency Cancellations
  In exceptional cases such as serious illness or the death of an immediate family member, candidates may request a cancellation

1. A valid supporting document (e.g., a doctor’s note issued in Canada or an official death certificate) must be submitted by email as soon as possible.

2. Upon approval, the candidate may receive a refund, subject to a non-refundable administrative fee of $75.

3. Requests without proper documentation, or submitted without timely notice, will not be considered.

• A 30-day waiting period is required between TEF test attempts.
• Violating this rule will result in the cancellation of their registration.
• For a re-correction regarding your result for the TEF exam at Concordia University, please click on the link below and follow the instructions:
• https://www.lefrancaisdesaffaires.fr/candidat/test-evaluation-francais/demande-de-recours/

• Candidates who make any attempt to cheat, falsify or disrupt will be notified of the ongoing investigation within 48 hours. They will have a right to defend themselves and may be represented by legal counsel. If fraud is confirmed, sanctions may include the cancellation of test results and a ban from taking the test for up to two years. Candidates have the right to appeal the decision within two months.