TCF

• You are responsible for selecting the correct TCF test when registering. The Concordia University Language Test Centre will not be held liable for registrations made in error. 

• All registrations are final and no refunds will be issued under any circumstances.

• Candidates are fully responsible for ensuring that they respect the mandatory 20-day waiting period between two tests. This rule is clearly stated on our website, and registering for a test implies that you have read and accepted these terms and conditions. 

• If you register and pay for another test without respecting the 20-day waiting period, no refund, cancellation, or transfer will be granted under any circumstances. Concordia University’s Language Test Centre is not responsible for any failure to comply with these terms and conditions.

Payment policy

• All payments must be made in Canadian dollars (CAD) using a credit card issued in Canada. 

• We cannot accept payments made with foreign credit cards or in other currencies. For example, payments attempted in Mexican pesos (MXN), Qatari riyal (QAR), U.S. dollars (USD), or euros (EUR) will not be processed.

• Any payment not made in Canadian dollars will result in your registration not being confirmed.

• In the event of exemption from one or more tests, candidates will be invoiced only for the tests they take.

• Your exact arrival time will be sent by email two days before your test date.

• You must set aside a full day to take your test.

• Candidates must consent to being recorded during the oral expression test.

As part of your online registration, you must provide a high-quality scan of a valid photo ID and bring the original version of that ID on test day. 

• Passport (must be original, valid, and not expired)

• Canadian citizenship card

• Permanent residency card

Additional notes

• If your ID does not match the one used during registration, you will not be allowed to take the test or receive a refund. Photocopies, scans, or alternative IDs will not be accepted. For example, if you registered with your passport but arrive with your permanent residency card instead, your ID will be rejected, you will be denied entry, and you will not qualify for a test date transfer or refund. So please make sure you bring the correct photo ID. Any impersonation attempt will be treated as fraud and will result in the registered candidate being barred from taking any future sessions of the TCF.
• Candidates agree to be recorded during the oral expression test.
• On test day, candidates must sign in upon arrival and consent to a photo capture. The collected signature and photo will appear on the candidate’s results certificate.

• Candidates must ensure the accuracy of their personal information, particularly their legal name and date of birth as they appear on their passport and/or birth certificate. If you entered an incorrect date of birth or name during registration, please let us know immediately. 

• Corrections to your date of birth and/or full name cannot be made on the day of your test. If you need to edit your information after the exam, a $35 fee will apply.

Test Day Security and Personal Belongings

• Do not bring any valuable items with you to the test. Concordia University’s Language Test Centre is not responsible for lost or stolen belongings.
• All electronic devices and accessories are strictly prohibited. This includes cell phones, smart watches, regular watches, earbuds, AirPods, or any other electronic item.
• If you bring anything to drink, it must be in a clear bottle with no labels.
• Before entering the exam room, all candidates will be scanned with a metal detector.
• If you are wearing a headscarf, your ears and neck will be respectfully inspected by a female staff member.
• If you are wearing a turban, your ears will be respectfully inspected by staff.
• You do not need to bring any stationery or pens; the Language Test Centre will provide these.

Concerns or Complaints

If you have a concern or complaint regarding your test, you must:

1. Fill out the official Complaint on the day of your test and hand it directly to the on-site supervisor 

2. In addition to the form you submitted, send us an official email describing your concern within 2 days of your test date.

Any concerns or complaints submitted after this 2-day deadline — including those made after results have been released — will not be accepted under any circumstances.

Keyboard used for the test

All our computer stations are equipped with a standard French Canadian keyboard. We strongly encourage you to familiarize yourself with this keyboard in advance, especially for typing accents. No other keyboard will be provided.

• Various accommodations are available for candidates with accessibility needs. Requests for specific accommodation must be submitted to the Concordia University Language Test Centre (test.langues@concordia.ca), along with a valid medical certificate, prior to registration.
• In the event of exemption from one or more tests, candidate will be billed only for tests taken.
• The accommodation request can one month to process. Please submit your request in a timely manner.

• TCF test results are valid for two years.
• Candidates will receive their test results within two weeks of completion, except between July 20 and September 10, when processing may take up to six weeks due to France holidays.
• Candidates who wish to receive a paper copy can request one at a cost of $20 after registering. The physical copy will be sent via regular mail. Please allow extra time for delivery.
• If your results are unsatisfactory, you can retake the TCF as many times as you wish. However, there must be a 20 days gap between each attempt.

• Candidates may request a reevaluation of their written and/or oral exams by sending an email to language.test@concordia.ca. We will then send you a reevaluation form to complete and send it back to us.
• Each reevaluation request costs $90.
• This request must be made no later than one month after you receive your test results.
• The reevaluation form must be completed with a handwritten signature. Electronic signatures and initials will not be accepted.

• A 20-day waiting period is required between each TCF test attempt.

• Violating this rule will result in the cancellation of the candidate's registration.

Once registration is completed, it is considered final

No transfers, cancellations, or refunds will be issued if a candidate later decides they no longer need the exam, for any reason, including changes to immigration applications or personal circumstances.

Each candidate is solely responsible for selecting the correct exam (e.g., TCF Canada vs. TCF Québec) and the correct components. The test center will not transfer, cancel, or modify a registration due to candidate error.

Cancellations by the Test Center or France Éducation International

If a test is cancelled due to technical issues caused by France Éducation International or Concordia University, the test center will offer a new test date.

Please note that no additional compensation will be provided under any circumstances for travel, accommodation, lost wages, or any other related expenses.

If the proposed date does not suit you, the only option available is a refund.It is your responsibility to register for a new test date if you do not accept the offered date. No further transfers, exceptions, or accommodations will be made.

Emergency Cancellations

In exceptional cases such as serious illness or the death of an immediate family member, candidates may request a cancellation

1. A valid supporting document (e.g., a doctor’s note issued in Canada or an official death certificate) must be submitted by email as soon as possible.

2. Upon approval, the candidate may receive a refund, subject to a non-refundable administrative fee of $75.

3. Requests without proper documentation, or submitted without timely notice, will not be considered.

• Candidates suspected of cheating, falsifying or disrupting their test will receive notification of a pending investigation. They will have a right to defend themselves and may be represented by legal counsel. If fraud is confirmed, sanctions may include the cancellation of test results and a ban from taking the test for up to two years. Candidates have the right to appeal the decision within two months.