TCF

• You are responsible for selecting the correct TCF exam when registering. Concordia University will not be held liable for registrations made in error. Please note that all registrations are final and that no refunds will be issued under any circumstances.
• Payment Policy:
• Please note that all payments must be made in Canadian dollars (CAD) using a credit card issued in Canada.
• We cannot accept payments made with foreign credit cards or in other currencies. For example, payments attempted in Mexican Pesos (MXN), Qatari Riyal (QAR), U.S. Dollars (USD), or Euros (EUR) will not be processed.
• Any payment not made in Canadian dollars will result in your registration not being confirmed.Please reserve a full day for your test.
• Your precise arrival time will be sent by email two days before your exam date.

• At registration and on test day, candidates must provide a valid photo ID, sign in upon arrival and consent to a photo capture. The collected signature and photo will appear on the candidate’s results certificate.
• Accepted ID: Passport, Canadian citizenship card, permanent resident card, Canadian driver's license.
• On test day, candidates must present the same original, physical ID used during registration. Photocopies, scans, or alternative IDs will not be accepted. For example, if you registered with your passport but arrive with your PR card instead, your ID may be rejected and you may be denied entry. In this case, you will not qualify for a test date transfer or refund. Please make sure you bring the correct physical ID. 
• Any impersonation attempt will be treated as fraud and will result in the registered candidate being barred from taking any future sessions of the TCF.
• Candidates agree to be recorded during the oral expression test.

• Candidates must ensure the accuracy of their personal information, particularly their legal name and date of birth as they appear on their passport and/or birth certificate. If you entered an incorrect date of birth or name during registration, please let us know immediately. 

• Corrections to your date of birth and/or full name cannot be made on the day of your test. If you need to edit your information after the exam, a $35 fee will apply.

• Test Day Security and Personal Belongings

• Do not bring any valuable items with you to the test. The test centre cannot take responsibility for lost or stolen belongings.

• All electronic devices and accessories are strictly prohibited. This includes cell phones, smart watches, regular watches, earbuds, AirPods, or any other electronic item.

• Before entering the exam room, all candidates will be scanned with a metal detector.

• If you are wearing a scarf, your ears and neck will be checked by a female staff member.

• If you are wearing a turban for religious reasons, your ears will be inspected respectfully by staff.

• Concerns or Complaints
  If you have a concern or complaint regarding your test, you must:

1. On the test day, before leaving the venue: Fill out the official Complaint Form and hand it directly to the Test Day Supervisor.

2. Within 3 calendar days of your test date: Send us an official email describing your concern, in addition to the form you submitted.

• Please note: Any concerns or complaints submitted after this 3-day deadline — including those made after results have been released — will not be accepted under any circumstances.

• Keyboard used for the test: Please note that all our computer stations are equipped with a standard French Canadian keyboard.We strongly encourage you to familiarize yourself with this keyboard in advance, especially for typing accents. No other keyboard will be provided.

• Various accommodations are available for candidates with accessibility needs. Requests for specific accommodation must be submitted to the chosen test centre, along with a valid medical certificate, prior to registration.
• In the event of exemption from one or more tests, candidate will be billed only for tests taken.
• The accommodation request can take over a month to process. Please submit your request in a timely maner.

• TCF test results are valid for two years.
• Candidates will receive their test results within two weeks of completion, except between July 20 and September 10, when processing may take up to six weeks due to France holidays.
• Candidates who wish to receive a paper copy can request one at a cost of $20 after registering. The physical copy will be sent via regular mail. Please allow extra time for delivery.
• If your results are unsatisfactory, you can retake the TCF as many times as you wish. However, there must be a one-month gap between each attempt.

• Candidates may request a reevaluation of their written and/or oral exam using the reevaluation request form. This request must be submitted to the test centre, which will forward it to France Éducation International. Each request costs $90. This request must be made no later than a month after the certificates are sent to test centres. The reevaluation form must be completed with a handwritten signature. Electronic signatures and initials will not be accepted.

• Once registration is completed, it is considered final. No transfers, cancellations, or refunds will be issued if a candidate later decides they no longer need the exam, for any reason, including changes to immigration applications or personal circumstances.

Each candidate is solely responsible for selecting the correct exam (e.g., TCF Canada vs. TCF Québec) and the correct components. The test center will not transfer, cancel, or modify a registration due to candidate error.

• Cancellations by the Test Center or France Éducation International
  If a test is cancelled due to technical issues caused by France Éducation International or Concordia University, the test center will offer a new test date.

Please note that no additional compensation will be provided under any circumstances for travel, accommodation, lost wages, or any other related expenses.

If the proposed date does not suit you, the only option available is a refund.It is your responsibility to register  for a new test date if you do not accept the offered date. No further transfers, exceptions, or accommodations will be made.

• Emergency Cancellations
  In exceptional cases such as serious illness or the death of an immediate family member, candidates may request a cancellation

1. A valid supporting document (e.g., a doctor’s note issued in Canada or an official death certificate) must be submitted by email as soon as possible.

2. Upon approval, the candidate may receive a refund, subject to a non-refundable administrative fee of $75.

3. Requests without proper documentation, or submitted without timely notice, will not be considered.

• A 30-day waiting period is required between TCF test attempts.
• Violating this rule will result in the cancellation of the candidate's registration.