Skip to main content


Active and Effective Listening

Check Upcoming Dates
Course Code
3 hours
Most of the time we can hear each other just fine. It’s listening that creates the problems. Or rather, not listening. Miscommunication, misunderstanding, missed opportunity and even potential conflict can all be avoided if we simply learn to listen actively and effectively. And the easiest way to do that is by signing up for this workshop with Nancy Lahaie. In it, you’ll learn by exploring active listening skills to fully understand what’s being said to you so you can respond appropriately and enjoy better, more effective communication in your personal and professional life.

Upcoming date(s)

Date(s) & Time

October 31, 2024
Th 9:00 – 12:00
Regular registration: $325.00 applicable tax
Early registration (before October 10): $292.50 applicable tax

Your takeaways

This workshop will empower you to:
• Understand the critical elements required to be an effective listener;
• Identify the right behaviours to adopt to be an active and effective listener;
• Assess and improve your listening skills.

Our approach

This workshop is based on an optimized practical approach that mixes active learning, demonstrations, sub-group discussions and individual exercises. In short, you’ll learn by doing and sharing.

Who benefits the most?

• Employees and managers seeking professional growth and success.
• Entrepreneurs who want to build a stronger, more sustainable company.
• Employers who want to give their employees a great learning opportunity that contributes to the success of their organization.
• Anyone who wants to strengthen their relationships by becoming a better listener.

We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, remotely or in your office.

Important details

1) Registration fee includes electronic course materials.
2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full.
3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act).
4) If you wish to pay for this workshop via invoice, please write directly to and our service staff will assist you.

Your trainer

Nancy Lahaie
Nancy Lahaie, B.Sc., McGill
Nancy offers more than 20 years of marketing experience in creating and growing powerful brands with innovative strategies. She is recognized for her ability to build, mobilize, and engage multi-disciplinary teams around a project, a vision and company objectives. Over the years, she has worked with both in B2B and B2C markets, in large multi-national organizations as well as Small & Medium Enterprises (SMEs). Nancy is an experienced consultant who has helped companies maximize their potential by helping them improve communication and listening skills.
Back to top

© Concordia University