Managing Difficult Situations in the Workplace
Workshop
Description
When challenging situations arise at work, we often rely on go-to problem-solving approaches. Unfortunately, they don’t always work. Through case studies, small-group exercises and discussion, this workshop will show you how to assess workplace relationships and power dynamics, recognize and regulate your emotional reactions, and use a step-by-step method to handle difficult conversations with greater confidence.
Workshop at a glance
Course code: CEPS 1103EO
Format: Online
Duration: 3 hours
Language: English
Upskill your team with custom corporate training.
Key takeaways
- Recognize how your own reactions can influence interactions
- Manage emotions that can interfere with constructive communication
- Assess what is at stake before deciding how to respond
- Navigate power dynamics with greater awareness
- Use a structured process to have difficult workplace conversations
Student information
Upcoming date(s)
Date(s) & Time
Term
Section
mode
December 10, 2026
Th 9:00 – 12:00
Regular registration: $325 applicable tax
Early registration (before November 19): $292.50 applicable tax
Fall
1E
Online
Term
Fall
Section
1E
mode
Online
