Dealing with Difficult Personalities
Workshop
Description
When dealing with difficult colleagues, managing your response — not their behaviour — can make interactions more productive. Combining theory with hands-on group exercises, this workshop examines why certain personalities and behaviours can trigger reactive or defensive responses. You’ll practice emotional regulation techniques, and develop assertive communication habits to address and find solutions for challenging personalities and situations.
Workshop at a glance
Course code: CEPS 1011EO
Format: Online
Duration: 3 hours
Language: English
Upskill your team with custom corporate training.
Key takeaways
- Recognize common difficult behaviours without taking them personally
- Identify emotional reactions before they determine your response
- Balance assertiveness with empathy in challenging interactions
- Respond deliberately rather than reactively
- Develop an action plan for handling difficult workplace behaviours
Student information
Upcoming date(s)
Term
Section
mode
Fees
February 23, 2027
Tu 9:00 – 12:00
Winter
1E
Online
$325
Term
Winter
Section
1E
mode
Online
Fees
$325
