Access requests

Before completing an access card request form, you must obtain approval from your department authorizer.

Requestors cannot authorize their own key requests. If you are unsure about who to select as your authorizer, ask your Department Administrator or contact:

• For SGW campus requests: keyctrl@concordia.ca
• For Loyola campus requests: loy.keys@concordia.ca

Please allow at least five business days for your request to be processed.

To update your department authorizers, department heads or directors can contact us at the email addresses above. 

Access cards

Users looking to get an access card need to contact their department authorizer. Once approved, the department authorizer will send the completed form to sgw.accesscard@concordia.ca for SGW campus or loy.accesscard@concordia.ca for Loyola campus. 

Once your request is processed, you’ll receive a notification with instructions on when to visit either the Hall building Protection and Prevention desk (H-118) or the SP building Protection and Prevention desk (SP-144) to have your photo taken and your access card printed. Please remember to bring your valid Concordia ID card.

Hours of operation:

• SGW Campus: Monday to Friday, 7:30 a.m. to 9:00 p.m.
• Loyola Campus: Monday to Friday, 7:30 a.m. to 9:00 p.m. 

For more information, please contact sgw.accesscard@concordia.ca or loy.accesscard@concordia.ca. 

Key requests

Before submitting your key request form, be sure to have the following ready:

• Your Concordia ID number
• The room number(s) for the key(s) you are requesting - you may request up to 4 different room keys per form

SGW Campus:

• Key requests can be made online by selecting the SGW Key Request Form. 
• Keys are picked up at H-118. Opening hours: Monday to Friday.
• For assistance and inquiries, you may contact Campus Safety and Prevention Services by email at keyctrl@concordia.ca.

Loyola Campus:

• Key Requests can be made online by selecting the Loyola Key Request Form.
• Keys are picked up at SP 170. Opening hours: Monday to Friday from 9 a.m.to 5 p.m.
• For assistance and inquiries, you may contact Campus Safety and Prevention Services by email at loy.keys@concordia.ca

After you submit your key request form:

You will receive an email confirmation of your request. Your key request is then automatically sent to your selected authorizer for approval, and then to SGW or Loyola Key Control for processing.

When your key is ready for pick up, you will receive an email indicating where you should pick up your key. When picking up your key, please bring one of the following pieces of photo identification with you:

• Concordia ID card
  
• A valid driver's licence
• A valid health card
• Passport

After hours access

Authorized personnel (faculty, graduate students, staff) may be admitted, after hours, to their normal place of work.

All other individuals who want access to university premises after hours must obtain authorization from the appropriate department or unit. As per Concordia’s Policy on Working Outside the Hours of Operation or in Isolation (VPSS-6), department authorizors must fill out and return the after-hours form to Campus Safety and Prevention Services at csps@concordia.ca before obtaining access to their space. 

Other forms/requests 

Lost keys or access cards

Please immediately report the loss of a university key or access card to Campus Safety and Prevention Services by calling 514-848-3717 (option 2) or by emailing csps@concordia.ca.

Request a key ring for sign out

To request to have a key ring made that can be signed out from a Protection and Prevention desk by individuals designated by your department or to change the keys on an existing ring, consult the Key Ring Process.

Prior to use of the key ring, the requestor must send the key ring template duly filled out with the information of the people who will be signing out the key ring to Campus Safety and Prevention Services at csps@concordia.ca.