Medical support services

Urgent care

Urgent care is for health issues that need immediate attention but do not need a visit to a hospital. The following services are available to people seeking an appointment (in-person or virtual).

• Concordia Health Services: The clinic provides a limited number of urgent care appointments. You must call 514-848-2424 ext. 3565 to book an appointment.

Telehealth lines: Connect with a nurse or social worker 24/7 for advice and referals to medical care in your area. 

For people who HAVE a Quebec Medicare (RAMQ) card

• Medical consultations on the same or next day: Enter your postal code to find clinics near you in Quebec. This service is free.
  
• Rendez-vous Santé Québec (RVSQ): Find walk-in doctor's appointments near you in Quebec. This service is free.
• Bonjour Santé: Find walk-in doctor appointments near you within 24 hours in Quebec. Fees apply.
  

For people who DON'T HAVE a Quebec Medicare (RAMQ) card

• If you don’t have a Quebec Medicare card – for example, students covered by Blue Cross or students who have an out-of-province Medicare card – you may be able to use a telemedicine resource such as Dialogue or Maple.
  
• You can also use the link below to find prompt appointments at Montreal clinics. These appointments may be virtual or in-person, depending on the care you need.
  • Finding a resource offering medical consultation on the same or next day
  • Scroll down to "If you do not have a family doctor, or if your family doctor is not available."
    
  • Enter your postal code and call a clinic near you to check if they can see you. Be sure to ask about fees/whether they accept your insurance, etc.

Telemedicine services (available within Canada)

Telemedicine services offer 24/7, confidential virtual care through certain Concordia student and employee health plans. Health professionals including nurses, doctors and counsellors can provide diagnosis, prescriptions or referrals with virtual appointments. These services are best used for minor health issues that can be addressed within one consultation.

Note: If you would like to opt-out of your student health plan, you can find more information on the Studentcare pages for undergraduate students or for graduate students.

• Dialogue is available to Canadian undergraduate students who are residing in Canada and who are insured under Concordia Student Union’s health and dental plan. Learn about Dialogue.
• Maple/Online doctors is available to all international undergraduate and graduate students who are insured under the BlueCross health insurance plan and living in Canada. Learn about Maple/Online doctors.
• Lumino Health Virtual Care is available to faculty and staff covered by the Concordia Health Plan. The telemedicine feature offered through Lumino also extends to dependents. To access this service, have your medical contract and member ID numbers ready to register when you log in. Learn about, and register for, Lumino.

Find a healthcare provider (within Canada)

If you're located in Canada, you can use the Lumino Health search tool to find healthcare providers in your province or territory. Appointments are virtual and/or in-person. Use of the search tool is free, but providers do charge fees for their services.

Routine appointments 

Routine appointments are for predictable health care needs or for issues that do not require immediate attention. Examples include regular sexual health testing, vaccination, prescription renewals, Pap tests, contraception consultations, care for chronic conditions and more. 

• Concordia Health Services: The clinic offers phone and virtual appointments to Concordia's students, staff and faculty.  

In Montreal

• Info-Santé/Info-Social: Call 8-1-1 to speak to a nurse or a social worker 24/7 who can refer you to the appropriate services or help you devise a care plan (if this does not work on your phone, dial 1-866-567-4036). This service is free.
• Local community services centre (CLSC): Find listings of CLSCs through Portail santé mieux-être's website.

Registering with a family doctor in the community

If you have a Quebec Medicare card you can register with a family doctor in the community. Consult Registering with a Family Doctor for more information.

Find a healthcare provider (within Canada)

If you are located in Canada, you can use the Lumino Health search tool to find healthcare providers in your province or territory. Appointments are virtual and/or in-person. Use of the search tool is free, but providers do charge fees for their services. 

Injury treatment & rehabilitation

These services can assess and treat injuries, as well as help you develop a supervised rehabilitation plan.

• Concordia Health Services: The clinic provides diagnosis, treatment and referrals for injuries for Concordians. Call 514-848-2424 ext. 3565 to book an appointment.
• Concordia PERFORM Centre: Concordia's PERFORM Centre offers athletic therapy, concussion testing and a kinesiology clinic for all Concordians and the wider community. Services are temporarily on hold due to COVID-19. Please visit their site for updates.