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Medical support services

A number of different services are available to address your medical concerns.

Medical appointments

At Concordia

After-hours services

Do you have any concerns about your health? Are you experiencing difficulties or distress? Not sure what type of professional you need to see and whether your condition is urgent? 

Call 811 to speak with an Info-Sante nurse or Info-Social social worker. The service is free and available to anyone in Quebec, 24 hours a day, 7 days a week. If 811 does not work on your phone, dial 1-866-567-4036. 

Your pharmacist can also help with certain medical issues. Find out what your pharmacist can do for you.

Tele-medicine services offered through Concordia's health plans are also a great option.

Disclaimer: If Health Services is full, or for after-hours care, please consult the community medical resources here. Please note that these are possible alternatives, and this is not a referral or an endorsement of these other services. There may be costs that you will have to pay upfront, and you are responsible for finding out if your insurance will reimburse you. Patients are encouraged to inquire about insured and uninsured fees, insurance reimbursement, payment options and receipts.   

  • If you don’t have a Quebec Medicare card – for example, students covered by Blue Cross or students who have an out-of-province Medicare card – you may be able to use a telemedicine resource such as Maple or Lumino.
  • Queen Elizabeth Health Complex Urgent Care Super Clinic: Students who are from out-of-province or covered by the Blue Cross health plan can call the clinic directly to book an appointment: 514-481-4343. Has radiology on-site, so a good option if you think you might need an X-ray. 
  • Metro Medic: For same-day or next-day appointments, call 514-932-2122, choose your preferred language and press 6, or email your out-of-province health card or Blue Cross information, Concordia student card and phone number to
  • Finding a resource offering medical consultation on the same or next dayVirtual and in-person appointments.
    Scroll down to "If you do not have a family doctor, or if your family doctor is not available."
    Enter your postal code and call a clinic near you to check if they can see you. Be sure to ask about fees/whether they accept your insurance, etc.
  • Centre Médical Mieux-Être: various locations across the city. Call the location convenient to you to book.
  • If you want to go private, verify with your insurance provider what they will cover and what you will pay out-of-pocket.

Note: You do not need to be registered with a family doctor to access medical care at Concordia Health Services.

If you are not registered with a family doctor, you can also access a doctor through the Primary Care Access Point (Guichet d’accès à la première ligne, GAP). If you are not insured through RAMQ, you should still have access but may have to pay some fees upfront.

Telemedicine services (available within Canada)

Telemedicine services offer 24/7, confidential virtual care, and are available to many Concordia student and employees. Health professionals including nurses, doctors and counsellors can provide diagnosis, prescriptions or referrals with virtual appointments. These services are best used for minor health issues that can be addressed within one consultation.

Maple/Online doctors: Available to all undergraduate students (who did not opt-out of the telemedicine fee) and to all international undergraduate and graduate students who are insured under the BlueCross health insurance plan and living in Canada. 

  • All international students (undergraduate & graduate): Access Maple
  • Non-international undergraduate students: Access Maple

Lumino Health Virtual Care: Available to faculty and staff covered by the Concordia Health Plan. The telemedicine feature offered through Lumino also extends to dependents. To access this service, have your medical contract and member ID numbers ready to register when you log in. 

Across Canada
  • If you're located in Canada, you can use the Lumino Health search tool to find healthcare providers in your province or territory. Appointments are virtual and/or in-person. Use of the search tool is free, but providers do charge fees for their services.
  • Telehealth lines across Canada: Connect with a nurse or social worker 24/7 for advice and referrals to medical care in your area.

Alberta: 8-1-1

British Columbia: 8-1-1

Manitoba: 204-788-8200 or 1-888-315-9257

New Brunswick: 8-1-1

Newfoundland and Labrador: 8-1-1

Northwest Territories: Mental health help line 1-800-661-0844; call 9-1-1 or a local health centre 

Nova Scotia: 8-1-1 or 1-866-770-7763

Nunavut: Kamatsiaqtut Help Line (mental health crisis line) 867-979-3333 or 1-800-265-3333; call 9-1-1 or a local health centre 

Ontario: 1-866-797-0000 or TTY 1-866-797-0007

Prince Edward Island: 8-1-1 or 1-866-770-7724

Quebec: 8-1-1 (if this does not work on your phone, dial 1-866-567-4036)

Saskatchewan: 8-1-1

Yukon Territory: 8-1-1


Dental and vision care

Injury treatment & rehabilitation

These services can assess and treat injuries, as well as help you develop a supervised rehabilitation plan.

Medical notes and absences

Medical accommodations are available to staff, faculty and students when a medical concern interferes with work or studies. Academic accommodations are put in place to reduce barriers for students with a disabling condition, including temporary disabilities.

  • Access Centre for Students with Disabilities: The ACSD provides academic accommodations to students with a disabling condition, including temporary disabilities that are the result of illness or injury. 
  • Short-term absence form: Students can submit a request for short-term medical accommodation without documentation like a medical note. 
  • Medical notes: Concordia is not requesting medical notes if you are self-isolating following public health guidelines for COVID-19. Consult the Medical Notes page for more information.
  • MED notations: Learn what to do if a long-term medical situation interferes with your final exams or major course requirements.
  • DEF notations: Learn what to do if you miss a final exam due to unforeseeable circumstances beyond your control.
  • Environmental Health & Safety (EHS): Learn how EHS supports safe and healthy work, research and study environments at Concordia. Staff: visit Carrefour for more information.
  • If you are injured at work, speak to your doctor. For information about your eligibility for Quebec’s support programs, visit the CNESST website (French only).
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