Concordia's on-campus clinic is staffed by a multi-disciplinary team to offer you the best care possible.
If you have any cold or flu symptoms, given the ongoing COVID-19 Pandemic, you need to rule out whether your symptoms are due to COVID-19.
The easiest place to get started 24/7 is to do the Québec COVID-19 Self-Assessment Tool. This tool will help you determine if your symptoms warrant getting tested for COVID-19, or if you may continue your normal activities.
If the COVID-19 Self-Assessment Tool directed you to get tested, AND you require in-person attention for any health concern, you can still get this help. Call 811 and you will be directed to your neigbourhood 'hot' clinic (a clinic where people who are awaiting COVID-19 testing or results can get medical care for any health concerns). Concordia Health Services is not a 'hot' clinic.
Assess your symptoms, run tests as needed and start certain treatments
Assess your sexual health needs, run or order tests as needed, start certain treatments, teach you about your contraception options and in certain circumstances even give you a prescription to start birth control
Educate you about your condition and proposed treatments
Provide you with health education about disease management (e.g., how to manage a new or chronic medical condition independently over the long term or until you recover)
Teach you how to take care of yourself and manage your symptoms during common, self-limiting conditions such as a cold or the flu
Assess your vaccine status through our Routine Adult Vaccine Program and administer vaccines as needed.
Refer you to other resources both within Concordia as well as resources outside the university.
Health Services offers confidential virtual appointments to patients, as well as a limited number of in-person appointments. There are no walk-in services at this time.
Health Services is available to all Concordia students who pay student services fees and employees who receive this benefit through their collective agreements.
To book an appointment, call 514-848-2424 ext. 3565.
Services are provided Monday to Friday, from 9 a.m. to 5 p.m.
Preparing for your virtual appointment
After calling the clinic to book an appointment, you will receive an email with instructions to create an account for your virtual appointment. If you have not received this email, check your junk/spam folder before calling the clinic.
In your confirmation email, click “Please click here to visit your account.” After creating an account, you will need to download the secure video platform to your computer or to your phone.
All assigned forms must be completed at least 24 hours before your appointment. Failure to do so will result in the cancellation of your appointment.
Please use your legal name for all official forms. On the appointment platform, use the name you prefer to be addressed by.
On busy days, doctors may be running behind schedule, so please expect a call within a 2-hour window.
Watch this video for more information to prepare for your virtual appointment:
How to prepare for a virtual appointment with Health Services
Insurance at Health Services
When calling Health Services, be sure to have your Concordia ID and valid health insurance card ready. Your insurance is either your valid Medicare card (such as RAMQ or OHIP) or proof of insurance coverage through private insurance plans such as Blue Cross and Cigna.
If you don't have a valid medicare or health insurance card, we will charge you for the appointment with a family doctor or psychiatrist. We will provide a receipt. You can contact your insurance provider for reimbursement.
You do not need your medicare card or health insurance card to see a nurse or health promotion specialist.
Most services are covered by provincial Medicare plans, private health insurance and student services fees. A small number of fees are not covered and must be paid by the patient. Please consult Fees for Non-insured Services [PDF] for more information.
Yes, if you are currently registered as a student (undergraduate, graduate, international, part-time, or cont-ed). If you were registered in the preceding academic term, call to clarify whether you can still use Health Services.
Students will be asked to provide a valid Concordia student ID when registering for an appointment. You will also need to provide your Medicare card or international student insurance card to pay the doctor (this is separate from the Concordia Student Health and Dental Plan).
For out-of-province patients living in the Greater Montreal Area, Health Services is one of the only clinics that accepts out-of-province Medicare cards. At most other clinics, you will have to pay up-front and get reimbursed by your province. At Health Services, we do this for you. However, you still have the responsibility to maintain your provincial health coverage by informing your provincial health office that you are studying in Quebec.
Health Services operates Monday to Friday, from 9 a.m. to 5 p.m. The clinic provides a limited number of urgent care appointments. You must call 514-848-2424 ext. 3565 to book an appointment. If you are experiencing an emergency, call 9-1-1 or consult our crisis resources. For more urgent care services, view our medical support service list.
Yes. Your pharmacist can tell you how many refills you have left. When you have 6-8 weeks of medication remaining, call the clinic to book an appointment with a doctor. Please plan ahead to ensure you have adequate medications.
In the past, many doctors recommended an annual physical or 'check-up'. However, medical organizations are now moving away from the yearly exam recommendation; research has found that they are not necessary and can cause unnecessary testing and worries.
You may need an appointment with your doctor:
When you are sick
When you have a symptom that could mean illness
To manage chronic or ongoing conditions
To check on the effects of a new medication
To help with risk factors like smoking or obesity
For prenatal care, if you are pregnant
For lifestyle issues like family planning
For other reasons that are based on your individual needs
For eye infections or injuries, call to book an appointment. For general eye health and vision testing, you may need to see an optometrist (eye specialist). There are no optometrists at Health Services.