Health Clinic policies
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Cancellations
If you wish to cancel your appointment, please call us at 514-848-2424 ext. 3565 as soon as possible, at least one working day in advance.
You can call 24/7 to cancel. Leave us a detailed voicemail message with your name, ID number, date and time of appointment and who your appointment is with.
Confidentiality
Learn how your health information is protected. Details are also available in the terms of service provided at your appointment.
Medical records
How to get a copy of your medical records
Complete the release of information form, and email it to Health Services at healthservices.info@concordia.ca to request your file. You may ask for a complete copy or a specific part of your records (eg. from a specific timeframe).
A nurse may contact you to validate your identity and instruct you about the process.
Certain delays may apply depending on the size and location of your file. For mental health records, we may have to check with the psychiatrist before releasing the file.