Health Services Clinic policies
Cancellations
To ensure fair access to appointments for everyone, Health Services requires sufficient notice when you cancel. A $25 fee applies for missed appointments and late cancellations.
How to cancel your appointment
If you won't be able to attend your appointment, let us know as soon as possible using one of the following options:
- Use the cancellation feature in your appointment reminders.
- Call the 24/7 cancellation line at 514-848-2424, ext. 3565 and leave a voicemail with your name, student or staff ID, and appointment date, time and campus (SGW or LOY).
- Visit one of our clinics at GM-200 (SGW) or AD-131 (LOY).
Missed appointments and late cancellations
As of November 24, 2025, you will be charged a $25 fee if you:
- miss an appointment, or
- cancel less than one full business day before your appointment time.
If your appointment is on Monday, cancel by Friday at 12 p.m. to avoid fees.
Students: Fees will be charged to your student account.
Faculty and staff: Fees must be paid by debit or credit at the front desk, or by calling 514-848-2424 ext. 3565 (credit only) before booking any future appointments.
Confidentiality
Learn how your health information is protected. Details are also available in the terms of service provided at your appointment.
Medical records
To get a copy of your medical records:
- Complete the release of information form
- Email the form to healthservices.info@concordia.ca to request your file. You may ask for a complete copy or a specific part of your records (e.g. from a specific timeframe).
A nurse may contact you to validate your identity and instruct you about the process.
There may be delays depending on the size and location of your file. For mental health records, we may have to check with the psychiatrist before releasing the file.