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Health Services Clinic

Health Services is your on-campus wellness clinic and health promotion centre. 

Book an appointment

To book an appointment at the Sir George Williams Campus (GM-200), call 514-848-2424 ext. 3565. We also offer walk-ins.
To book an appointment at the Loyola Campus (AD-131), call 514-848-2424 ext. 3575.

  • The appointment phone line opens at 9 a.m. on Monday, Tuesday, Wednesday and Friday and at 10 a.m. on Thursday. 
  • The appointment line will close when the volume of requests that the clinic can attend to has been reached. For services outside of daily operating hours or when the clinic is full, please review our medical support services list.
  • When you call the appointment line, leave a message including your name, Concordia ID and phone number. Your call will be returned within one-business day. 

Appointments will primarily take place in-person. If appropriate, follow up appointments may take place virtually (i.e., by phone or video). Either way, you will need to create a Virtual Care at Concordia account.

After booking your appointment, you will receive an email with instructions to create a Virtual Care at Concordia account. The email will come from “Campus Wellness and Support Services.” If you do not receive this email, please check your junk/spam folder before calling the clinic. 

In the email you receive, click “Please click here to visit your account.”

Screenshot of Virtual Care at Concordia mobile app Virtual Care at Concordia app

We strongly recommend you download the secure Virtual Care at Concordia app onto your personal computer, tablet or phone.

Download the Virtual Care at Concordia app:

If you’re using a Concordia computer, you will need IITS’ assistance to install the mobile app onto Concordia’s computer. IITS can be reached at: (514) 848-2424, ext. 7613 and at help@concordia.ca

Screenshot of virtual care at Concordia desktop Virtual Care at Concordia for browser

If you choose to use a browser (instead of downloading the mobile app), Virtual Care at Concordia works best on Google Chrome, so please have the most up-to-date version of this browser installed. You may experience technical issues with other browsers such as Safari, Firefox or Internet Explorer. 

Watch this video for more information on how to complete and submit forms.

Once you create your Virtual Care at Concordia account, you will be directed to download all the medical or administrative forms that have been assigned to you. If any additional forms are assigned to you at a later time, you will receive an email with a link to download them. 

  • Download the forms onto your desktop to complete and save them. Do not complete the form directly on the tab because your progress won’t be saved. Make sure to add your information into all the required fields. 
  • Please use your legal name for all official forms. On the appointment platform, use the name you prefer to be addressed by. 
  • Some forms require a signature. Please do not type your name in free text. Watch this video for step-by-step instructions on how to add your signature to a form

You must complete and upload all medical forms at least 24 hours before your appointment. Failure to do so will result in the cancellation of your appointment. 

How to prepare for a virtual appointment with Health Services

Virtual Care at Concordia FAQ

Please check your “Junk” or “Spam” folders. If you don’t find the email there, please contact Health Services at 514-848-2424 ext. 3565 to verify if we have the correct email address on file for you.

For technical issues with uploading forms or using the platform, please contact OnCall Health Support at support@concordiau.zendesk.com, use the virtual chat, or call 1-833-550-2027.

If you have any questions about your medical appointment (e.g. you need to change an appointment time, or you need to contact your clinician, or about the content of any form), please contact Health Services (514-848-2424 at ext. 3565).

Virtual Care at Concordia is powered by OnCall Health. For further questions about the platform and articles on troubleshooting, please visit the OnCall Health Patient Portal.

Please do not type your name in free text in the signature field. Watch this video for step-by-step instructions on how to add your signature to a form.

If the appointment is an initial visit you will receive a health questionnaire form. Depending on the type of insurance you have, you may receive multiple additional forms or none at all.  

For follow-up appointments, your insurance coverage will also determine whether you have to complete additional forms. If you have any further questions about your forms, please contact Health Services at 514-848-2424 at ext. 3565. 

If you need technical assistance to complete and upload forms, please consult the video above, or contact OnCall Health Support at support@oncallhealth.ca or 1(888) 687 9288 ext. 1.

If you have a question about how to complete the medical information on the forms assigned to you, please contact Health Services 514-848-2424 at ext. 3565 and press #1 or #2, then press #3.

A health professional will call you by phone within a 2-hour window beginning when your appointment is scheduled. Please have your account ready to go, but do not connect to the online platform until your health professional tells you to. 

Video appointments will be held through Virtual Care at Concordia, a highly secure online platform that is powered by OnCall Health. It meets the government of Quebec’s high requirements for information security in the medical field. All phone appointments are held through secure landlines. 

While Health Services has taken every precaution to ensure confidentiality, some things are outside our control such as the security of a patient’s internet connection or electronic device (computer, laptop etc.). 

Patients should take all necessary measures to assure the security of their devices. We recommend using a secure, stable, private and password-protected Wi-Fi connection and advise against the use of public Wi-Fi. We also recommend that your device is protected against spyware, malware and viruses by having an up-to-date and active anti-virus program installed. Health Services is not responsible for the loss of information caused by technical failures related to the patient's device, software or internet provider.

Patient records are maintained in a manner that strictly conforms to the regulations and recommendations of the Ordre des infirmières et infirmiers du Québec, the Collège des médecins du Québec, and the Ordre des Psychologues du Québec. Confidential records are stored in paper-based patient files that are maintained within the clinic’s premises.

The day-of your appointment

Please present at the clinic 15 minutes before your appointment to register at the front desk. 

If you have respiratory symptoms (e.g. cold or flu) we encourage you to do a rapid COVID-19 test before going to the clinic. Inform the staff of your result when you arrive. If you test positive for COVID-19, you can also call 8-1-1 to find resources in the community.  

If you need any forms filled out, or if you have any results or reports you wish to add to your file or discuss with your doctor, please make sure to bring a paper version to your appointment.

When entering the clinic:

  • Wash your hands.
  • Put on a new mask (this is required in all health care facilities in Quebec).
  • Take a ticket from the screen by the entrance and wait for your number to be called. 

Virtual appointments with nurses, doctors or health promotion specialists are conducted by phone, with the option to transfer to video. A health professional will call you by phone within a 2-hour window, beginning at the time that your appointment is scheduled. Please have your Virtual Care at Concordia account ready to go, but do not connect to the online platform unless you are instructed to do so. 

Before your appointment, ensure you have a secure and stable internet connection. Generally, a home internet connection is more secure than an open-guest Wi-Fi connection. 

Check to see that you are in a private space, where you can talk freely with your healthcare provider without concerns of being overheard.

 

Walk-ins

Walk-in services are available at Health Services’ GM-200 location. Spaces are limited and available on a first-come, first-served basis with either a doctor or a nurse. Walk-in appointments cannot be booked over the phone.

  • Monday, Tuesday, Wednesday: Walk-ins with nurses and doctors begin at 9 a.m.
  • Thursdays: Walk-ins with nurses and doctors begin at 10 a.m.
  • Fridays: Walk-ins with nurses only begin at 9 a.m

*Please note that doctor availability is subject to change

If you have respiratory symptoms (e.g. cold or flu) we encourage you to do a rapid COVID-19 test before going to the clinic. Inform the staff of your results when you arrive. If you test positive for COVID-19, you can also call 8-1-1 to find resources in the community.  

When to go to walk-in 

Walk-in services are available for time-sensitive medical concerns (for example, urinary tract infections, ear pain, symptoms of or exposure to a sexually transmitted infection, etc.). Note that Concordia Health Services cannot provide many of the services available in hospital emergency rooms (e.g., electrocardiogram, cardiac monitoring, X-ray, casts, IV treatments, etc.). Find emergency services in the community.

Many medical issues are better managed with a longer, booked appointment (for example, chronic health issues, the investigation of ongoing symptoms, vaccine reviews, prescription renewals; etc.). Call or visit the clinic to book an appointment.

Access, insurance and cancellations

Access to Health Services

Please note that this information is meant as a general guideline. Call Health Services for complete information about eligibility and access.

Health Services is available to registered Concordia students who pay student services fees and employees who receive this benefit through their collective agreements. 

When you finish your final term at Concordia, your access to Health Services will also end. For example, if your classes end after the winter term, your access to Health Services ends on the last day of the winter term. You can consult the academic calendar to find the exact dates (undergraduate calendar, graduate calendar)

To ensure a smooth transition of your healthcare, we suggest that you take the following steps:

  • Book a final appointment at Health Services. If you are being followed by Health Services for specific concerns or ongoing care, we recommend booking a wrap-up appointment during your final term. This last visit will include any prescription renewals and a review of test results. As appointments are based on health professionals’ availability, we recommend booking this appointment early in your final term. Some medical treatments and investigations require follow-up and will not be initiated just prior to graduation.  

Using Health Services FAQ

Yes, if you are currently registered as a student (undergraduate, graduate, international, part-time, or cont-ed). If you were registered in the preceding academic term, call to clarify whether you can still use Health Services.

Students will be asked to provide a valid Concordia student ID when registering for an appointment. You will also need to provide your Medicare card or international student insurance card to pay the doctor (this is separate from the Concordia Student Health and Dental Plan).

No. Health Services is only available to students who have paid Student Services fees and to employees as part of their benefit packages. 

No. Health Services is only available to students who have paid Student Services fees and to employees as part of their benefit packages. 

For out-of-province patients living in the Greater Montreal Area, Health Services is one of the only clinics that accepts out-of-province Medicare cards. At most other clinics, you will have to pay up-front and get reimbursed by your province. At Health Services, we do this for you. However, you still have the responsibility to maintain your provincial health coverage by informing your provincial health office that you are studying in Quebec.

Yes. If you paid the Student Services fee, you have access to Health Services even if you opted out of CSU’s or GSA’s Health Insurance Plan.

Insurance at Health Services

When calling Health Services, be sure to have your Concordia ID and valid health insurance card ready. Your insurance is either your valid Medicare card (such as RAMQ or OHIP) or proof of insurance coverage through private insurance plans such as Blue Cross and Cigna.

For your health and safety, it is essential that you have valid health insurance at all times. In exceptional circumstances, if you don't have a valid Medicare or health insurance card, we will charge you for the appointment with a family doctor and provide a receipt. You can contact your insurance provider for reimbursement. You must have valid health insurance to access psychiatric services.

You do not need to provide your Medicare card or health insurance card to see a nurse or health promotion specialist.

Most services are covered by provincial Medicare plans, private health insurance and student services fees. A small number of fees are not covered and must be paid by the patient. Please consult fees for non-insured services [PDF] for more information.

Learn more about insurance coverage.

Cancellation policy

If you wish to cancel your appointment, please call us at 514-848-2424 ext. 3565 as soon as possible. View the full cancellation policy.

Our services

Our services

Our services include:

  • Testing, including STI testing, gynaecological testing and Pap tests, blood tests and more. 
  • Vaccination
  • Contraception
  • Prescription renewal
  • Management of chronic conditions, such as diabetes, Crohn’s, asthma or arthritis
  • Mental health assessments and psychiatry

We also provide referrals to specialists and for diagnostic testing if needed. To learn more, book an appointment to speak with a nurse. We do not provide dental care or vision care.

Our staff includes nurses, family physicians, psychiatrists and health promotion specialists.

  • Assess your symptoms, run tests as needed and start certain treatments

  • Assess your sexual health needs, run or order tests as needed, start certain treatments, teach you about your contraception options and in certain circumstances even give you a prescription to start birth control

  • Educate you about your condition and proposed treatments

  • Provide you with health education about disease management (e.g., how to manage a new or chronic medical condition independently over the long term or until you recover)

  • Teach you how to take care of yourself and manage your symptoms during common, self-limiting conditions such as a cold or the flu

  • Assess your vaccine status through our Routine Adult Vaccine Program and administer vaccines as needed.

  • Refer you to other resources both within Concordia as well as resources outside the university.

  • Provide counselling, follow-up and ongoing care, by telephone or telemedicine, with in-person examinations arranged if necessary

  • Assess your health

  • Order tests that are needed to determine a diagnosis (what condition you are sick with)

  • Prescribe treatments to help you manage your condition and get better

  • Refer you to specialists, if needed

  • Provide trans care, including hormone therapy

Psychiatrists work closely with our general practitioners. If needed, a general practitioner will refer to psychiatry for specific assessments and treatments.

Health promotion specialists can help you on your journey to healthier living such as eating healthfully, achieving a healthy weight and quitting smoking/vaping. This service is available to Concordia students, staff and faculty and is free of charge.

Our services FAQ

Health Services offers both day-of walk-ins and booked appointments, subject to availability. If you are experiencing an emergency, call 9-1-1 or consult our crisis resources. For more urgent care services, view our medical support service list.

Yes. Your pharmacist can tell you how many refills you have left. When you have 6-8 weeks of medication remaining, call the clinic to book an appointment with a doctor.  Please plan ahead to ensure you have adequate medications. 

If you do not have enough medication to last until your doctor’s appointment, your pharmacist may be able to extend your prescription until your next doctor’s appointment [PDF].

In the past, many doctors recommended an annual physical or 'check-up'. However, medical organizations are now moving away from the yearly exam recommendation; research has found that they are not necessary and can cause unnecessary testing and worries.

You may need an appointment with your doctor:

  • When you are sick

  • When you have a symptom that could mean illness

  • To manage chronic or ongoing conditions

  • To check on the effects of a new medication

  • To help with risk factors like smoking or obesity

  • For prenatal care, if you are pregnant

  • For lifestyle issues like family planning

  • For other reasons that are based on your individual needs

See Choosing Wisely Canada for more information.

If you have COVID-19 symptoms, please remain at home and call the Quebec helpline: 1-877-644-4545.

Check out our suggestions on how to treat colds and flu.

For eye infections or injuries, call Health Services to book an appointment. For general eye health and vision testing, you may need to see an optometrist (eye specialist). There are no optometrists at Health Services. 

The student health insurance plan at Concordia offers a network of optometrists and other professionals of optometrists and other professionals who offer discounted prices to students covered by the plan.

No, we do not have dental services at Health Services. Find resources for dental care.

No. The nurses and family doctors (GPs) at Health Services can help you with many of your health concerns and refer patients to a medical specialist if necessary.

Contact information

Call 514-848-2424 ext. 3565 (Sir George Williams) or ext. 3575 (Loyola) to book.

Locations and hours

Sir George Williams Campus
1550 De Maisonneuve W.
Room GM-200
Tel: 514-848-2424 ext. 3565
Fax:  514-848-2834

Sir George Williams Campus hours

  • Monday, Tuesday, Wednesday, Friday: 9 a.m. to 5 p.m. 
  • Thursday: 10 a.m. to 5 p.m. 

Loyola Campus
7141 Sherbrooke W.
Room AD-131
Tel: 514-848-2424 ext. 3575
Fax: 514-848-4533

Loyola Campus hours

  • Monday, Tuesday, Wednesday and Friday:
    9 - 11:30 a.m., and 1 - 4:30 p.m.
  • Thursday: 10 - 11:30 a.m., and 1 - 4:30 p.m.

Health Services administrators

Elana Bloom, Director, Campus Wellness and Support Services
elana.bloom@concordia.ca

Anne-Marie Lanctôt, Manager, Community Health Services
anne-marie.lanctot@concordia.ca
514-848-2424 ext. 3569

Dr. Jeffrey Levitt, Manager, Mental Health Clinical Services
jeffrey.levitt@concordia.ca
514-848-2424 ext. 3576

Service Assistants
514-848-2424 ext. 3565

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