Insurance claims
Essential information for submitting insurance claim forms
The policy number for all students is 0097008000.
Your student number ID number depends on your admission dates:
- Students admitted prior to 2019 will need to input their identification number as 0XXXXXXXX00 (where X is your 8-digit student ID).
- New students should input their identification number as 0XXXXXXXX01 (where X is your 8-digit student ID#).
In-person medical visits
- Bring a form with you to every in-person appointment with a medical practitioner.
- Ask the doctor to complete the required information on the claim.
- You can only be reimbursed with the Blue Cross form.
- For help, visit the ISO or attend a Health Insurance Information Session.
For questions about your coverage, contact Blue Cross at 1-888-588-1212.
Note: If you visit Concordia Health Services with a valid Blue Cross health insurance card, they will submit the claim form directly to Blue Cross on your behalf.
Maple prescriptions
If you receive medication prescribed by a doctor via the Maple platform, the medication delivered to you will include receipt. The receipt will break down the cost of your medication and dispensing fee. You will also be able to see an electronic copy of your receipt online or via the app.
If you need help getting the receipt, you can call 1-855-950-7225 or e-mail care@pocketpills.com.
How to make your claim
- Scan and submit your completed claim form and accompanying receipt(s) via your Blue Cross online account or mobile app.
- Mail your completed claim form and accompanying receipt(s) to the address indicated in the top left corner of the claim form.
Still waiting for your reimbursment?
If you have submitted a claim and have not received your reimbursement, you can check with an International Student Advisor at the ISO during regular office hours or you can call 1-800-588-1212 and speak with a Blue Cross Agent.
