Accessing online doctors/telemedicine
Blue Cross insurance offers virtual doctor visits, 24 hours a day, 7 days a week.
Virtual health care
Online Doctors is a service that lets you instantly talk to a Canadian-licensed doctor online anytime you need it, 24/7 year-round, for diagnosis, medical advice and treatment for yourself and your eligible family members.
The service is offered through a platform called Maple, which you can access for free as a part of your insurance coverage.
You can access a physician right from your laptop, desktop computer, iOS or Android devices.
Maple stores your medical records. You can also create, store and share medical information, so you don’t have to worry about losing track of any of it.
Online Doctors regularly treat common medical conditions including:
cold & flu
eye and ear infections
allergic reactions
minor injuries
urinary tract infections
sexual health issues
mental health issues
and many more…
If you are not feeling well, or need to have a prescription refilled, simply log in to Maple to speak to a doctor right away — it may help you avoid an unnecessary trip to the clinic or emergency room
Check out this video about Maple to learn more about how it works.
How to register for Maple? Watch this video.
Visit getmaple.ca/medavie to sign up.
Enter your information including your name, policy number, and identification numbers as shown on your Medavie Blue Cross card.
If you already have a Maple account you can link it to your group coverage. Just look for instructions during the registration process.
If you have an iPhone / iPad, or Android device, you can download the free Maple mobile app on your device’s app store.
If you have any issues, you can speak to a Maple representative directly on the site (www.getmaple.ca) – simply click on the chat icon in the bottom corner!
Virtual mental health care
Connect with a professional for free, short-term counselling, 24 hours a day, 7 days a week. You can find help concerning:
Stress and anxiety
Relationship issues
Parenting and childcare concerns
Getting help with addiction and recovery
Concerns at work
Coping with grief and loss
Everyday issues
Disability concerns
Emotional well-being
Legal advice
Aging parents
Financial literacy
Health advice
International students insured with the ISO’s Blue Cross plan can connect with 24/7 counselling and online wellbeing resources through the inConfidence platform.
To chat with a mental health professional:
User ID: Concordiaiso (case sensitive)
Password: inconfidence
To reach a counselor via phone, call: 1-877-418-2181 / TTY: 1-877-371-9978