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Accessing online doctors/telemedicine

Blue Cross insurance offers virtual doctor visits, 24 hours a day, 7 days a week.


Virtual health care

  • Online Doctors is a service that lets you instantly talk to a Canadian-licensed doctor online anytime you need it, 24/7 year-round, for diagnosis, medical advice and treatment for yourself and your eligible family members.

  • The service is offered through a platform called Maple, which you can access for free as a part of your insurance coverage.

  • You can access a physician right from your laptop, desktop computer, iOS or Android devices.

  • Maple stores your medical records. You can also create, store and share medical information, so you don’t have to worry about losing track of any of it.

  • Online Doctors regularly treat common medical conditions including:

  • cold & flu

  • eye and ear infections 

  • allergic reactions

  • minor injuries

  • urinary tract infections

  • sexual health issues

  • mental health issues

  • and many more…

  • If you are not feeling well, or need to have a prescription refilled, simply log in to Maple to speak to a doctor right away — it may help you avoid an unnecessary trip to the clinic or emergency room

Check out this video about Maple to learn more about how it works. 

How to register for Maple? Watch this video.

  • Visit to sign up.

  • Enter your information including your name, policy number, and identification numbers as shown on your Medavie Blue Cross card.

  • If you already have a Maple account you can link it to your group coverage. Just look for instructions during the registration process. 

  • If you have an iPhone / iPad, or Android device, you can download the free Maple mobile app on your device’s app store.

If you have any issues, you can speak to a Maple representative directly on the site ( – simply click on the chat icon in the bottom corner!


Virtual mental health care


Connect with a professional for free, short-term counselling, 24 hours a day, 7 days a week. You can find help concerning:

  • Stress and anxiety

  • Relationship issues

  • Parenting and childcare concerns 

  • Getting help with addiction and recovery

  • Concerns at work

  • Coping with grief and loss

  • Everyday issues 

  • Disability concerns

  • Emotional well-being

  • Legal advice

  • Aging parents 

  • Financial literacy

  • Health advice

International students insured with the ISO’s Blue Cross plan can connect with 24/7 counselling and online wellbeing resources through the inConfidence platform. 

To chat with a mental health professional:  

 User ID: Concordiaiso (case sensitive)

Password: inconfidence

To reach a counselor via phone, call:    1-877-418-2181 / TTY: 1-877-371-9978

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