Mental health services policies
Cancellations
To ensure fair access to mental health appointments for all students, we require sufficient notice when you cancel. A $25 fee applies for missed appointments and late cancellations.
How to cancel your appointment
If you will not be able to attend your appointment, let us know as soon as possible using one of the following options:
- Use the cancellation feature in your appointment reminder.
- Call 514-848-2422, ext. 6630 and leave a voicemail with your name, student ID, and appointment date, time and campus (SGW or LOY).
- Email mhe.info@concordia.ca to cancel an intake appointment, or cps.info@concordia.ca if you aleady have a counsellor.
Missed appointments and late cancellations
As of November 24, 2025, you will be charged a $25 fee if you:
- miss an appointment, or
- cancel less than one business day before your appointment time.
If your appointment is on Monday, cancel by Friday at 12 p.m. to avoid fees.
Fees will be charged to your student account.
If you miss or cancel three appointments without sufficient notice, your access to Concordia mental health services will be temporarily suspended. To resume services, you’ll need to meet with a mental health services manager (or delegate) to review your situation.
If you expect to be late for your appointment, call 514-848-2424 ext. 3545 to let us know. If you are more than 15 minutes late, your appointment time may be given to another student
Confidentiality
Learn how your health information is protected. Details are also available in the terms of service provided at your appointment.