Undergraduate Assistance
Help us help you better
Welcome (back) to the Department of Building, Civil and Environmental Engineering.
To help you save time, please review the section "How to Get Help" below.
-It provides resources and explains how & when to contact the Department efficiently AND how & when you must instead, contact Student Academic Services directly.
-To ensure your request reaches the right person fast, please do not email staff directly at their individual email. Instead, please follow the procedure outlined below. Rest assured, our help is not an automated system: our team personally responds as quickly as it can and will quickly assign your question to the proper assistant or advisor if need be, while keeping you in copy.
-Usually, from around two (2) weeks prior to the first day of classes until the DNE deadline, we receive a higher volume of requests. They are answered in the order they are received.
-Please allow up to five (5) business days for a reply, though often it is much faster.
--Learn more in general about what is Academic Advising & Assistance.
To avoid unnecessary issues
- ALWAYS know your registration dates (see here) and your DNE deadline.
- Any help request form filled out after 5pm three days before the DNE deadline cannot be guaranteed a reply on time for the DNE deadline. This does not mean not to put in a request for help after that date. It just means that we will try our best to serve everyone by then, but cannot promise to be able to serve everyone if all come in last minute.
- For any questions about this process, you may email the reception at bce-rec@concordia.ca.
List of topics that we CANNOT help you with in the department
- Any financial question relating to your student account or financial block.
- Any scholarship and bursary question.
- Any immigration question (study permit, etc).
- Any topic below listed as exclusively answered by SAS.
How to get help
Choose how you would like to get help
Guidelines for in-person drop-in sessions
- Please call Elena Castiglione at reception prior to you coming onsite at (514) 848-2424 ext. 3200. She will alert you of any variation in schedule in case of absences and will confirm if we are the appropriate place to help you with your specific question.
- Please present yourself at reception upon arrival. Students will be seen by the Program Assistant on a 1st come, 1st serve basis.
We recommend getting our help for:
- Difficulties registering for a class
- Questions about the Undergraduate Calendar
- Questions about your program and available options
- Verifying that you meet program requirements
- Getting a list of the options available to you
- Helping choosing your courses
- General education electives (Refer to section 71.110 of the Undergraduate Calendar)
- Technical electives (Refer to section 71.50 of the Undergraduate Calendar)
ALWAYS keep in mind
- All 200-level courses that are prerequisites for other courses in the program must be passed with at least a C-.
- All 200-level courses must be completed before you can register for any 400-level courses.
When to go to Student Academic Services (SAS)
Please note that the Department cannot assist with the following topics. You will need to contact Student Academic Services for help. Their point of contact is through the below forms.
Examples
- Exemptions
- Special Requests
- Transfer credits from previous studies
- International Exchange