DPrint: Print, copy and scan

Students, faculty, staff, and guests can use the printing, copying, and scanning services.    

Students: If you are a registered Concordia student with a student ID card, netname and password, you can use the DPrint self-serve devices. For more information on how to obtain a netname, visit the Netname account management page.

There are three ways to add funds to your DPrint account online:

1. concordia.ca/dprintfunds
2. Concordia App under “My account”
3. The "Add funds" to DPrint link can also be found on the Student Hub's My CU Account page.

• On DPrint devices you can see your account balance under the ‘Release Documents’ tab.
• You can also get your account balance on the DPrint portal. 

For DPrint devices, ensure that you are swiping your card correctly. Swipe your student ID card as shown in the example above the card reader (picture facing away and down, back of the card facing you with the rectangular boxes facing upward).

If you are swiping your student ID card correctly and the DPrint device still will not read it, your student ID card may be damaged and might need to be replaced.

Print jobs can be submitted from library and lab computers or by using WebPrint from your personal laptop.  

You can choose from two different printer options:
1) For black and white printing, select the ‘Black & White’ print option from the computer.
2) For colour printing, choose ‘Colour’ print option from the computer If you send a print job to a black and white device, it will not appear on a colour device, and vice versa.

Note: if you send a print job using the “Black & White” print option, you can only print in black and white. If you send a print job using the “Colour” print option, you can choose to print in colour or black and white by selecting print as ‘Grayscale’.

For DPrint devices, ensure that you are swiping your card correctly. Swipe your student ID card as shown in the example above the card reader (picture facing away and down, back of the card facing you with the rectangular boxes facing upward).

If you are swiping your student ID card correctly and the DPrint device still will not read it, your student ID card may be damaged and might need to be replaced.

For instructions on replacing a lost, stolen or damaged visit student ID card.

Once you receive your new ID card, DPrint needs to transfer any balance from your old card. This can be done at the Print Store (LB-089) or transfers are done automatically after 24 hours.

A sign on the top of each device identifies them as colour or black and white. A full list of DPrint self-serve devices can be found on this page.

It is likely that you are trying to retrieve your print job from a type of device that does not match the printing option that you selected (colour vs. black and white). Check both types of machines to locate the file you wish to print.

• Make sure that you have sufficient funds for the print request. When you select a print job, the page count and total cost will appear in the window on the top right of the touch screen. If the cost of your job exceeds your account balance, the job will not print. This will be displayed as a cost of $0.00
  
  
• If you’ve sent a print job in a paper size that is not Letter (8.5’x11’), Legal (8.5’x14’), or Ledger (11’x17’) then the print job will be held with an error message stating ‘Job held. Needs resources’. You will need to resend the job and select one of the accepted paper sizes.
• The file/drivers may be corrupt. Delete the job from your queue and resend it from a different computer.