DPrint - faculty & staff
DPrint manages approximately 250 departmental multifunction devices (printers, scanners, and copiers) for faculty and staff use. Its goal is to reduce paper waste, streamline printing, and provide consistent, high-quality support across the University. The DPrint service includes toner, supplies, maintenance, and repairs. Individual departments are responsible for managing user access, account authorization, and printing costs, including paper.
Departmental DPrint system upgrade
Concordia’s departmental DPrint system for printing, photocopying and scanning will undergo a software upgrade until December 23, 2025 with minimal disruption to daily operations. Learn more
Who can use it?
Faculty and staff who have been authorized under their departmental cost center.
How much does it cost?
A full price list for printing, scanning, or photocopying services can be found in the documentation section of this page. These charges will be applied directly to the established cost center for your department.
How to get it
- To obtain a user code, a request must be submitted via web form to the Service Desk by a representative of your department with signing authority on the departmental budget code.
Service availability
24/7
Maintenance window
Maintenance is performed on Mondays from 2:00 A.M. to 2:30 A.M.
Documentation
By default, all Concordia-owned computers are now connected to the “StaffPrint” shared printer queue. This change simplifies printer setup and allows faculty and staff to print to any staff DPrint device on campus.
Please reach out to your closest Service Centre or contact the Service Desk at help@concordia.ca for assistance with installing your department’s specific printer.
FAQ
Faculty and staff who have been authorized under their departmental budget code and assigned a user ID.
New users
Before you can use the device(s), a person with signing authority in your department must complete the DPrint Access Form to grant you access.
Printing code
Your printing code may have changed with the implementation of the PaperCut accounting system. All printing codes are now 7 digits, and any custom codes have been reset to their default values. Please see the instructions below to find your correct code.
Faculty and staff can find their printing code in Carrefour by navigating to Personal > Accounts & Passwords > Code for Printing Access (Customer Number).
For support or to report an issue, submit a web form with the following information:
- Your netname.
- Location of the device where the issue occurred.
- Approximate time the issue occurred.
- For any ID related issues, note both your User ID
Toner, staples, and other consumables are automatically ordered and delivered to departments — there’s no need to place an order. The cost of these items is included.
- Each department is responsible for supplying and installing its own paper.
- If you need help installing supplies, submit a web form to the Service Desk or call 514-848-2424, ext. 7613.
A report is emailed to the designated administrator on the first day of each month.
Only DPrint administrators assigned within each department can access these reports. They are typically individuals with budget signing authority, VOIP coordinators, or department administrators.
- On the device, click “Select Account”.
- Choose the account you would like to charge to from the list of available accounts.
- Once you’ve selected the desired account or budget, you will be redirected to the main menu to complete your printing job.
Copying
- Press ‘Copy’ on the touch screen
- Select the required copying features
- Enter copy quantity
- Press ‘Start’
Printing with “StaffPrint” at the printer
- Log in using your 7-digits print code or your netname and password.
- Press ‘Print Release’ on the touch screen.
- Select the required printing features.
- Select the job to release, then click “Print”.
Scan to email
Your scan will be sent to your Concordia email. You can also enter a different email address.
- Press ‘Email” on the touch screen.
- Select the required scan features.
- Press ‘Send.
Using WEB PRINT
Upload and print your document from your web browser to a DPrint printer
- Upload and print your document from your web browser to a DPrint printer.
- Log into “webprint.concordia.ca’ with your netname and password.
- In the left sidebar, select “Web Print”, then “Submit a Job”, choose “StaffPrint”, and follow the instructions.
a) Sending your document
1. Open the file you want to print.
2. Go to File > Print.
3. In the Printer menu, select “StaffPrint” on infwpsprn02.concordia.ca.
4. Select your print settings as needed, then click “Print”.
b) An accounting pop-up will appear.
1. Under “Print job actions”, select “Charge to Shared Account”.
2. Choose the account to charge.
- PaperCut will remember the last account you used.
3.Click “Print” to send the job to the print queue*.
* You might need to authenticate with your netname and password the first time you print from your computer. If you enter your information incorrectly or close the prompt, you will need to log out and back in, to reauthenticate.
c) Releasing your document at the printer
1. Log in using your 7-digits print code or your netname and password.
2. Press ‘Print Release’ on the touch screen.
3. Select the required printing features.
4. Select the job to release, then click “Print”.
To request a device relocation, submit a web form to the Service Desk at least 5 business days before the planned move.
Include the following information:
- Your netname.
- Current location of the device
- Future location of the device
- New Ethernet port number