DPrint - faculty & staff
DPrint manages approximately 250 departmental multifunction devices (printers, scanners, and copiers) for faculty and staff use. Its goal is to reduce paper waste, streamline printing, and provide consistent, high-quality support across the University. The DPrint service includes toner, supplies, maintenance, and repairs. Individual departments are responsible for managing user access, account authorization, and printing costs, including paper.
Departmental DPrint system upgrade
Concordia’s departmental DPrint system for printing, photocopying and scanning will undergo a software upgrade from November 17 until December 23, 2025 with minimal disruption to daily operations. Learn more
Who can use it?
Faculty and staff who have been authorized under their departmental cost center.
How much does it cost?
A full price list for printing, scanning, or photocopying services can be found in the documentation section of this page. These charges will be applied directly to the established cost center for your department.
How to get it
- To obtain a user code, a request must be submitted via web form to the Service Desk by a representative of your department with signing authority on the departmental budget code.
Service availability
24/7
Maintenance window
Maintenance is performed on Mondays from 2:00 A.M. to 2:30 A.M.
Documentation
Please reach out to your closest Service Centre or contact the Service Desk at help@concordia.ca for assistance with installing your printer.
FAQ
Faculty and staff who have been authorized under their departmental budget code and assigned a user ID.
Faculty and staff can find their printing code in Carrefour > Personal > Accounts & passwords > Code for printing access (customer number).
Before you are able to use the device(s), a request must be submitted to the Service Desk via web form by someone with signing authority in your department.
The request should include the name of the requestor, the new person to be added, the department, and the departmental budget code.
New users
Before you can use the device(s), a person with signing authority in your department must complete the DPrint Access Form to grant you access.
Faculty and staff can find their printing code in Carrefour by navigating to Personal > Accounts & Passwords > Code for Printing Access (Customer Number).
For support or to report an issue, submit a web form with the following information:
- Your netname.
- Location of the device where the issue occurred.
- Approximate time the issue occurred.
- For any ID related issues, note both your User ID
Toner, staples, and other consumables are automatically ordered and delivered to departments — there’s no need to place an order. The cost of these items is included.
- Each department is responsible for supplying and installing its own paper.
- If you need help installing supplies, submit a web form to the Service Desk or call 514-848-2424, ext. 7613.
A report is emailed to the designated administrator on the first day of each month.
Only DPrint administrators assigned within each department can access these reports. They are typically individuals with budget signing authority, VOIP coordinators, or department administrators.
- On the device, click “Select Account”.
- Choose the account you would like to charge to from the list of available accounts.
- Once you’ve selected the desired account or budget, you will be redirected to the main menu to complete your printing job.
Copying
- Press ‘Copy’ on the touch screen
- Select the required copying features
- Enter copy quantity
- Press ‘Start’
Printing
- Press ‘Print Release’ on the touch screen
- Select the job to release, then click “Print”
Scan to email
Your scan will be sent to your Concordia email. You can also enter a different email address.
- Press ‘Email” on the touch screen
- Press ‘Send
Using WEB PRINT
Upload and print your document from your web browser to a DPrint printers
- Log into “webprint.concordia.ca’ with your netname and password.
- In the left sidebar, select “Web Print”, “Submit a Job”, and follow the instructions
To request a device relocation, submit a web form to the Service Desk at least 5 business days before the planned move.
Include the following information:
- Your netname.
- Current location of the device
- Future location of the device
- New Ethernet port number