Pay attention to sender and reply address. If they don’t match, it could be phishing.

These emails are made to look official, so it’s important to look out for spelling and punctuation. Bad grammar = likely an email you should not open.

Just because the email address says it’s from your bank doesn’t mean it is, email addresses can be faked.

Don’t open it if it doesn’t make sense. For example, if you don’t bank with RBC, then you shouldn’t have to update your information.

Were you expecting an attachment? If not, don’t open it.