We are setting up multi-factor authentication on role accounts

As a second phase of the multi-factor authentication (MFA) project, Instructional and Information technology Services (IITS) is actively setting up MFA on all role accounts at Concordia.

Role account owners will be receiving emails from role-accounts-owners@concordia.ca and device-management@concordia.ca with detailed instructions on the next step.

With cybersecurity threats becoming increasingly sophisticated, Concordia is joining institutions around the world in adopting multi-factor authentication (MFA) as a way to keep their employees’ digital assets, information and user identities safe.

Key benefits include greater cybersecurity and a reduced risk of having your account accessed by someone other than yourself.

What is multi-factor authentication (MFA)?

  • In a nutshell, MFA means using something besides a single username and password to access your account.
  • Like many banks, Concordia will now require you to sign into your Microsoft 365 accounts (Outlook, MS Teams, OneDrive) using a two-step process. You will first sign in with your Concordia username and password, followed by a prompt generated through the Microsoft Authenticator app which can be downloaded to your mobile device from Google Play or Apple Store. For detailed instructions please see below.
  • Should you wish to use an alternative MFA method to sign into your Microsoft 365 accounts, you can choose to have SMS messages sent to your mobile phone or receive an automated voice phone call provide you with a second factor to access your accounts. For detailed instructions please see below.

If you do not want to use your mobile phone (or you do not have one), please fill out this form to notify IITS.

Setting up MFA 

If you wish to use the Microsoft Authenticator app, please select which type of mobile phone you are using for a step-by-step guide on how to configure MFA to your account.

If you prefer to receive an SMS message or an automated phone call, please select the SMS/Home phone option for a step-by-step guide on configuring MFA using these methods. 

About MFA


Need help? We are here to support you

For any questions related to multi-factor authentication, request support or call the Service Desk at extension 7613.

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