Multi-factor authentication for faculty and staff
Concordia uses multi-factor authentication (MFA) to help keep the digital assets, information and user identities of our community safe.
Change coming to MFA
Microsoft is retiring SMS text messages and phone calls for MFA when signing in to Concordia services, effective February 1, 2027. If you currently use SMS or phone calls, you may be asked to set up another verification method this fall. We recommend switching to the Microsoft Authenticator app for a more secure and convenient sign-in experience.
What is multi-factor authentication (MFA)?
MFA adds an extra layer of security by requiring something in addition to your username and password to access your account. Like many organizations, Concordia uses MFA to protect access to many of its accounts and services. When MFA is required, you’ll complete two steps:
- Enter your Concordia username and password.
- Approve a sign-in request using the Microsoft Authenticator app on your mobile device.
You can download Microsoft Authenticator from the Google Play or Apple Store. For detailed instructions please see below.
If you do not want to use your mobile phone (or you do not have one), please fill out this form to notify IITS.
Setting up MFA
The Microsoft Authenticator app provides a secure and convenient way to verify your identity. To get the app, please select which type of mobile device you are using:
About MFA
What should I do if:
First setup MFA on your new phone before relinquishing possession of your old phone. MFA can be set up on multiple phones at the same time. Once your new phone is configured, erase the contents of your old phone. If this is not possible, please contact the Service Desk by email at help@concordia.ca or by phone at 514-848-2424, ext. 7613.
Concordia can issue you a hardware token for use with MFA. Please fill out the form to request one.