Browse the list of Concordia's IT services to find FAQ, service descriptions, and documentation. If you still need support or have an IT-related question, we're here to help!
Open a ticket with the Service Desk using one of our customized web forms. These forms help us gather the specific information we need to provide the quick support you're looking for.
Complete and submit the web form that best fits your needs from the options below.
You'll receive an automatic acknowledgement by email with your ticket number. You can use this email and ticket number to follow up on the progress of your request at any time.
The Service Desk supports all of Concordia's IT services.
Some services include: Student Hub, wireless internet, Concordia email, netname accounts, Moodle, staff and faculty computers, Carrefour and the Student Information System.
Phone: 514-848-2424, ext. 7613
Email: help@concordia.ca
April 15 to May 10, 2026
Monday to Friday: 8am to 5pm
Saturday : 9am to 12pm (noon)
Sunday : Closed
May 11 to June 22, 2026
Monday to Friday: 8am to 7pm
Friday (as of June 10th): 8am to 1pm
Saturday : 9am to noon
Sunday : Closed
For urgent classroom support, please contact your closest Service Centre.
The Service Centres provide specialized support for classrooms, computer labs, AV equipment, wireless internet, printer support and events. For information about Concordia’s Service Centre locations and hours, browse the options below:
April 15 to May 3, 2026
Monday to Friday: 8am to 5pm
Saturday & Sunday : Closed
May 4 to May 10, 2026 : Closed
May 11 to June 22, 2026
Monday to Thursday: 8am to 9pm
Friday: 8am to 5pm
Friday (as of June 10th): 8am to 1pm
Saturday & Sunday : Closed
SGW: MB S2.145
Phone: ext. 5998
April 15 to May 10, 2026
Monday to Friday: 8am to 5pm
Saturday: 9am to noon
Sunday: Closed
May 11 to June 22, 2026
Monday to Friday: 8am to 7pm
Friday (as of June 10th): 8am to 1pm
Saturday : 9am to noon
Sunday : Closed
SGW: FG 5.310
Phone: ext. 8651
April 15 to May 10, 2026
Monday to Friday: 8am to 5pm
Saturday & Sunday : Closed
May 11 to June 22, 2026
Monday to Thursday: 8am to 7pm
Friday: 8am to 5pm
Friday (as of June 10th): 8am to 1pm
Saturday & Sunday : Closed
Loyola: CC-207
Phone: ext. 3466
April 15 to June 22, 2026
Monday to Friday: 8am to 5pm
Friday (as of June 10th): 8am to 1pm
Saturday & Sunday : Closed
Concordia University has many IT groups that form a community focused on providing IT services to its staff, faculty and students.
Contact IITS unless your department is listed with an IT support contact below.
SGW: EV-5.770
Phone: ext. 3438
Mon - Thurs: 9am – 10pm
Fri: 9am – 7pm
SGW: MB-8.325
Phone: ext. 4719
Mon - Thurs: 8am – 6pm
Fri: 8am – 4pm
SGW: EV-7.182
Phone: ext. 5713
Hours: Mon-Fri 9 AM – 5 PM
Sat. & Sun CLOSED
SGW: H-964
Phone: ext. 4181
Hours: Mon-Fri 9 AM – 9 PM
Sat. & Sun CLOSED
Centre for Research in Human Development
Email: help@concordia.ca
Phone: 514-848-2424, ext. 7613
Communication Studies
Contact: Douglas Hollingworth
Email: douglas.hollingworth@concordia.ca
Phone: 514-848-2424, ext. 2552
Education
Email: help@concordia.ca
Phone: 514-848-2424, ext. 8651
Genomics
Contact: Andrei Wasylyk
Email: csfg-helpdesk@concordia.ca
Phone: 514-848-2424, ext. 5791
Geography, Planning and Environment
Email: help@concordia.ca
Phone: 514-848-2424, ext. 7613
Journalism
Contact: Donald Dolan
Email: d.dolan@concordia.ca
Phone: 514-848-2424, ext. 2586
Mathematics & Statistics
Email: help@concordia.ca
Phone: 514-848-2424, ext. 7613
Phone: 514-848-2424 ext. 7777
© Concordia University
