SGW: H-421
Phone: ext. 3435
Hours: Mon – Fri 9 AM – 5 PM
(Virtual Support only)
IT support
Browse the list of Concordia's IT services to find FAQ, service descriptions, and documentation. If you still need support or have an IT-related question, we're here to help!
Open a ticket
Open a ticket with the Service Desk using one of our customized web forms. These forms help us gather the specific information we need to provide the quick support you're looking for.
Complete and submit the web form that best fits your needs from the options below.
You'll receive an automatic acknowledgement by email with your ticket number. You can use this email and ticket number to follow up on the progress of your request at any time.
Support locations
Service Desk
The Service Desk supports all of Concordia's IT services.
Some services include: MyConcordia portal, wireless internet, Concordia email, netname accounts, Moodle, staff and faculty computers, and the Student Information System.
The Service Desk will be providing extended hours of operation during the exam period, from December 9 until December 23. Services will pause from December 24 until January 7. From January 8 to 10, inclusively, service agents will respond to calls and emails on a weekend schedule, then back to the regular hours of operation as of January 11.
Instructional and Information Technology Services (IITS)
Monday to Friday: 8:00am - 11:00pm (extended exam schedule)
Saturday & Sunday: 8:30am - 5:00pm (extended exam schedule)
514-848-2424, ext. 7613
Service Centres
Due to COVID-19, in-person support is unavailable at all Service Centre locations. Please call your service center for virtual assistance.
The Service Centres provide specialized support for classrooms, computer labs, AV equipment, wireless internet, and events. For information about Concordia’s Service Centre locations and hours, browse the options below:
SGW: MB-S2.145
Phone: ext. 5998
Hours: CLOSED
SGW: FB-140
Phone: ext. 3646
Hours: CLOSED
Loyola: CC-207
Phone: ext. 3466
Hours: Mon – Fri 9 AM – 5 PM
(Virtual Support only)
Urgent Virtual Classroom Support
Phone: ext. 4500
Hours: Mon – Fri 8:30 AM - 9:30 PM
Find support in your Faculty
Concordia University has many IT groups that form a community focused on providing IT services to its staff, faculty and students.
Contact IITS unless your department is listed with an IT support contact below.
Fine Arts Service Centres
SGW: EV-5.770
Phone: ext. 3438
Mon – Thurs: 9am – 10pm
Fri: 9am – 7pm
SGW: MB-8.325
Phone: ext. 4719
Mon – Thurs: 8am – 6pm
Fri: 8am – 4pm
Gina Cody School Service Centres
SGW: EV-7.182
Phone: ext. 5713
By appointment only.
SGW: H-964
Phone: N/A
Closed until further notice.
