Open a ticket

Open a ticket with the Service Desk using one of our customized web forms. These forms help us gather the specific information we need to provide the quick support you're looking for.

Complete and submit the web form that best fits your needs from the options below.

You'll receive an automatic acknowledgement by email with your ticket number. You can use this email and ticket number to follow up on the progress of your request at any time.

Support locations

Service Desk

The Service Desk supports all of Concordia's IT services.

Some services include: Student Hub, wireless internet, Concordia email, netname accounts, Moodle, staff and faculty computers, Carrefour and the Student Information System.

Monday to Friday: 8:00am - 10pm 

Saturday & Sunday: 9am - 5pm 

514-848-2424, ext. 7613



Find support in your Faculty

Concordia University has many IT groups that form a community focused on providing IT services to its staff, faculty and students.

Contact IITS unless your department is listed with an IT support contact below.

Fine Arts Service Centres


SGW: EV-5.770
Phone: ext. 3438

Mon – Thurs: 9am – 10pm
Fri: 9am – 7pm


SGW: MB-8.325
Phone: ext. 4719

Mon – Thurs: 8am – 6pm
Fri: 8am – 4pm

Gina Cody School Service Centres


SGW: EV-7.182
Phone: ext. 5713

Hours: Mon-Fri   8 AM – 5 PM

Sat. & Sun  CLOSED


SGW: H-964
Phone: ext. 4181

Hours: Mon-Fri   8 AM – 10 PM

Sat. & Sun  9 AM – 7 PM 

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