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IT support

Browse the list of Concordia's IT services to find FAQ, service descriptions, and documentation. If you still need support or have an IT-related question, we're here to help!

Open a ticket

Open a ticket with the Service Desk using one of our customized web forms. These forms help us gather the specific information we need to provide the quick support you're looking for.

Complete and submit the web form that best fits your needs from the options below.

You'll receive an automatic acknowledgement by email with your ticket number. You can use this email and ticket number to follow up on the progress of your request at any time.

Support locations

Service Desk

The Service Desk supports all of Concordia's IT services.

Some services include: Student Hub, wireless internet, Concordia email, netname accounts, Moodle, staff and faculty computers, Carrefour and the Student Information System.

January 8 to April 18, 2024

Monday to Friday: 8:00am - 7:00pm 

Saturday & Sunday: 8:00am - 4:00pm

March 1-President’s Holiday: Closed

514-848-2424, ext. 7613

help@concordia.ca

Find support in your Faculty

Concordia University has many IT groups that form a community focused on providing IT services to its staff, faculty and students.

Contact IITS unless your department is listed with an IT support contact below.

Fine Arts Service Centres

SGW: EV-5.770
Phone: ext. 3438

Mon - Thurs: 9am – 10pm
Fri: 9am – 7pm

SGW: MB-8.325
Phone: ext. 4719

Mon - Thurs: 8am – 6pm
Fri: 8am – 4pm

Gina Cody School Service Centres

SGW: EV-7.182
Phone: ext. 5713

Hours: Mon-Fri   9 AM – 5 PM

Sat. & Sun  CLOSED

SGW: H-964
Phone: ext. 4181

Hours: Mon-Fri   9 AM – 9 PM

Sat. & Sun  CLOSED

Centre for Research in Human Development
Email: help@concordia.ca
Phone: 514-848-2424, ext. 7613

Communication Studies
Contact: Douglas Hollingworth
Email: douglas.hollingworth@concordia.ca
Phone: 514-848-2424, ext. 2552

Education
Email: help@concordia.ca
Phone: 514-848-2424, ext. 8651

Genomics
Contact: Andrei Wasylyk
Email: csfg-helpdesk@concordia.ca
Phone: 514-848-2424, ext. 5791

Geography, Planning and Environment
Email: help@concordia.ca
Phone: 514-848-2424, ext. 7613

Journalism
Contact: Donald Dolan
Email: d.dolan@concordia.ca
Phone: 514-848-2424, ext. 2586

Mathematics & Statistics
Email: help@concordia.ca
Phone: 514-848-2424, ext. 7613

Locations and support

Phone: 514-848-2424 ext. 7777

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