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What is multi-factor authentication (MFA)?

In a nutshell, MFA means using something besides a single username and password to access your account. Once enabled, whenever you sign into your Concordia account you will be prompted to provide a second factor after providing your username and password.

Your second factor is a code generated by the Microsoft Authenticator app. The Microsoft Authenticator app provides push notifications to your mobile device at sign in and can be downloaded to your mobile device for free from Google Play or Apple Store. For detailed instructions on setting up MFA, please see instructions below.

Should you wish to use an alternative MFA method to sign into your accounts, you can choose to have SMS messages sent to your mobile phone or receive an automated voice phone call provide you with a second factor to access your accounts. For detailed instructions please see below. 

Key Benefits

Key benefits of MFA include greater cybersecurity and a reduced risk of having your accounts accessed by someone other than yourself. MFA will protect logins for the following accounts:

  • Microsoft 365 applications (Productivity Suites). This includes, but is not limited to, MS Teams, MS Outlook, SharePoint and OneDrive.  
  • Student Information System (SIS)
MFA will be progressively enabled on all Microsoft 365 accounts during summer 2022. It is strongly recommended that you opt in today.

Setting up MFA 

To set up multi-factor authentication you must first approve activation on your accounts. To activate MFA:

        Step 1: Sign in to your My CU Account in the Student Hub.

        Step 2: Go to your Personal Information and Accounts tab.  

        Step 3: Go to My Accounts and Setting and hit the “Activate Multi-factor authentication (MFA)” button on top.

Activation will take approximately four hours after which you can configure your devices.If you wish to use the Microsoft Authenticator app, please select which type of mobile phone (or tablet) you are using for a step-by-step guide on how to configure MFA to your account.

If you prefer to receive an SMS message or an automated phone call, please select the SMS/Home phone option for a step-by-step guide on configuring MFA using these methods.


What should I do if:

Need help? We are here to support you

For any questions related to multi-factor authentication, request support or call the Service Desk at extension 7613.

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