Netname account management

Concordia's netname account allows access to content and services based on the user's relationship to the University.

Netname accounts are granted by Concordia and used for access to email, wireless, campus computers, and other major computer systems. Most commonly, the netname account is used to access the Student Hub (for students) and Carrefour (for faculty and staff) and all the services found therein. 

Who can use it?

Students, alumni, applicants, faculty, staff, and retirees.

Sponsored and function-related netname accounts can also be created as required.  

How much does it cost?

There is no cost associated with this service.

How to get it

  • Students, alumni, and those who have submitted and finalized an admission application (undergraduate, graduate) are automatically given a netname.
  • Employees must create a netname by proceeding to the Activation page and filling out the information requested. 
  • To request the creation of a sponsored or function netname account, contact the Service Desk.
  • To reset your password, visit the Forgot password page and select the option that best suits you.

Please Note: Don’t forget to update your mobile device and any local software that requires your Concordia password. Provide your new credentials when prompted to ensure you maintain easy access to services such as email, Concordia WiFi, Eduroam and software such as Adobe Acrobat, Microsoft Teams, Zoom, Outlook, etc.

Service availability



Off-campus Windows password reset: For step-by-step instructions on how to update your password on a Concordia managed Windows computer off campus please download our PDF guide. You will need to connect to VPN and lock your screen for a password change to be successful.

Off-campus Mac password reset: No additional steps required. If you require assistance to update your Concordia password on a Mac computer while off campus please contact the Service Desk for assistance.


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