Student Hub
The Student Hub is the single-entry point for students to access digital services (such as course registration and tuition payment), personal information (such as class schedule and the Moodle course list) and important student web content (such as academic and financial support, health & wellness, IT, security and more).
Who can use it?
Students.
How much does it cost?
The service is free.
How to get it:
Visit https://www.concordia.ca/students or use the sign-in menu in the top right corner of all Concordia.ca pages.
Service availability:
24/7
Documentation:
How to Access the Student Hub
Anyone can view the public pages of the Student Hub by visiting https://www.concordia.ca/students.html
Students can also login using their netname to access secure pages such as My Courses and My Student Account. For more information, visit the Netname account page.
How to Reset Student Hub password
- Visit the password reset page.
- Select the student account type.
- Fill out the required information to reset your password.
After filling out the required information, you will receive an email containing the netname (in bold) and a link to reset your password.
Compatible browsers
If you are experiencing difficulty logging in to the portal, your internet browser may be the problem.
The following browsers are supported on Windows clients:
- Mozilla Firefox (Version 17.0 and above)
- Internet Explorer (Version 9.0 and above)
- Google Chrome (Version 24.0 and above)
The following browsers are supported on Mac OS X clients:
- Mozilla Firefox (Version 17.0 and above)
- Google Chrome (Version 24.0 and above)
- Safari (Version 6.0 and above)[PF1]
Please note that the portal will not prevent users from continuing their session if their browser or operating system is not supported. However, the listed browsers provide the best results based on the vendor's certification requirements.
e.g., Although the Linux OS client is not vendor certified, Firefox has been tested on Linux without noticeable issues.
We have found that Firefox provides the optimal experience for most clients across all operating systems.
FAQ
Ensure that:
- You are using a compatible browser.
- You are correctly typing the underscore ( _ ) in your netname.
- You are typing your password exactly as it was created. Your password is case- sensitive and must be entered with correct capitalization.
- You are not copying and pasting in your password.
For more information, see the Netname account management information page
Students should contact the Service Desk by phone at 514-848-2424, ext. 7613 or by email at help@concordia.ca.
Netnames are computer generated based on your legal name upon acceptance to Concordia as staff, faculty, or student, or upon submission of an application for admission. Netnames can only be changed in the event of a legal name change.
Students should contact the Service Desk by phone at 514-848-2424, ext. 7613 or by email at help@concordia.ca.
To ensure you receive important information from Concordia, please enter your e-mail address in the Student Hub. Correspondence from Professors (and Moodle), Administrators and other Concordia departments will be sent to this e-mail address.
Your email address can be changed under the Personal Information section of My Student Centre within the Student Hub.
Visit the Student Hub’s My Student Account page. Access the ‘Personal Information & accounts’ category, then click ‘Manage my personal information’.
Visit the Student Hub’s My Student Account page. Under the ‘Academic’ category, browse the items in the ‘Admission & graduation’ sub-category.
Visit the Student Hub’s My Class Schedule page.
The SIS is your gateway to a variety of services.
Students can access the SIS by visiting the Student Hub’s My Student Account page and clicking ‘My Student Centre’ in the introduction text under the page title.
The My Student Account menu also includes many direct links to specific functions within the SIS. The SIS allows them to:
- Register for and drop courses
- Pay student fees and apply for financial aid
- Request transcripts and view grades
- View your personalized exam schedule
- Apply for graduation
For more information, visit the Your SIS page.
The new Student Hub will refresh existing content and allow students to access their personalized information via a single sign-on. It also has a more modern user-interface than MyConcordia and is mobile-responsive.
All the services that are currently on the MyConcordia portal are available to you on the Student Hub via the “My CU Account” page. This page is easily accessed from the Student Hub landing page, navigation bar, and through the sign-in menu drop down found at the top right-hand side of every concordia.ca page.