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Graduate Advising or Registration Assistance

 

Updated: 2021-01-11 (11h30am)

HELP US HELP YOU BETTER  - How to get help

Dear GRADUATE STUDENTS,

Though we monitor our mailboxes on a regular basis and try to respond as quickly as possible, with the increase in email flow, in order not to miss anything, the Department has set up a new procedure for our students to be served on a more effective basis. In order to obtain help, please do not write the staff directly but FIRST YOU MUST OPEN A TICKET, which will be assigned to the appropriate assistant/advisor.

For the period before DNE and as of January 11, 9am, we will only serve registration requests and very urgent other matters (criteria to be determined by the GPDs). During this time (until January 26), you will have two choices to obtain assistance:

1- Come in during our daily Zoom drop-in sessions - these will be very busy and very limited in space as we will only be online for 1h/day. This will be focused on providing registration help outside of what you can self-serve. (click on the "Graduate Registration Help" button below to see at the top the daily links and schedules).

2- Fill in a written request which you have to do for all requests anyway, but with the goal of having us respond to you in writing (a response usually takes about 5 business days). 

CLICK ON THE BUTTONS BELOW TO OPEN A TICKET:

 

 

Roadmap for different situations you may encounter:

A- I am a graduate student in my 1st term

Welcome to BCEE! A short overview of what to expect during your degree if you have particular questions related to your personal circumstances, not already adressed at orientation. (we call this '"advising")

For all thesis based graduate student help, other than registration: open a ticket by clicking here

For all non-thesis based graduate student help, other than registration: open a ticket by clicking here

B- Registration

**Note that most students act fast and self-serve for registration. (Instructions can be found here)

...I still need help!

I know which classes I want to take, but the system won't let me register myself, I get a system block and it asks me to come in person to the Department. (we call this "assistance") or I don't know which classes to take and need guidance to pick a sequence (we call this '"advising"): open a ticket by clicking here

(Beware, if the block is due to a balance on your student account, you must first settle this block direcly at the Birks Student Service Center and allow for about 48hours for it the block to be cleared once your balance is at zero or after an alternative arrangement has been made)

C- I am a thesis student with thesis submission questions

Please refer to this handbook and this overview as they contains a lot of relevant information for you.

Thesis submission steps can be found here.

AFTER you have sent your thesis to your supervisor, in order to quickly verify that all is in order: Open a ticket by clicking here

D- I am a graduate student who requires help with a particular student request (see list below)

*Please click on the relevant link and carefully READ the steps to take PRIOR to opening this ticket. ONLY open it when it says that you are at the stage of meeting with Ms. Jenny (or GPD)

CAQ letters‑renewal

Change of option  

Change in status  

Course exemption  

Course substitution  

In‑progress extension  

Late academic course withdrawal (DISC)  

Late did not enter (DNE)

Leave of absence  

Late registration  

Miscellaneous  

Re‑instatement into program

Time limit extension  

Transfer credits  

Waiving a course requirement  

Withdrawal from program

I HAVE READ THE DOCUMENTATION AND I AM READY to open the ticket.

Thesis based graduate student help: open a ticket by clicking here

Non-thesis based graduate student help: open a ticket by clicking here

E- I received an email from the School of Graduate Study (SGS) stating that I am in "Failed Standing"

We understand that this is a stressful situation. We can help explain in person the next steps (but they can also be found hereby searching the keywords: "F rule", "C rule", "AGPA" and "GPA rules").

Thesis based graduate student help: open a ticket by clicking here

Non-thesis based graduate student help: open a ticket by clicking here

 F- I have question not covered by the above options and would like to sepak with someone 

Example: Transcript Error

Thesis based graduate student help: open a ticket by clicking here

Non-thesis based graduate student help: open a ticket by clicking here

______

LIST OF TOPICS WE **CANNOT** HELP YOU WITH IN THE DEPARTMENT:

-Any financial question relating to your student account. 

-Any scholarship and bursary question. 

-Any immigration question (study permit, etc).

______

If you send anyone an email, we will refer you back to the ticket link and your request will only be processed once the ticket is open. A ticket normally receives an answer within ten (10) business days.

If the advisor/assistants need clarifications on your request, they will email you. In order to help us serve you better, do not send multiple emails with the same question - this will not accelerate the process (in fact, it delays it).

Thanking you in advance for your cooperation.

BCEE Administration

 

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