Graduate Advising or Registration Assistance
HELP US HELP YOU BETTER - How to get help
Dear GRADUATE STUDENTS,
**Please note that all questions or help requests MUST first go through the form. An email has been sent out to all students outlining this new process. Emails who did not first go through this form will be sent back to reception to ask you to fill it first.**
We assign your requests to someone as they come. There is a lot of useful information at the top of the form. Please take the time to read.
NOTE: For the period of registration for the new academic year and before DNE, we will serve summer registration requests in priority and very urgent other matters (criteria to be determined by the GPDs).
Fill in a written request which you have to do for all requests anyway, but with the goal of having us respond to you in writing (a response usually takes about 5 business days).
*Link to come shortly. These will take place: Wednesdays March 17th and 25th each for One hour from 10:00 to 11:00. When the summer term starts in May, we may hold one or two 1-hour office hours before the DNE deadline.
These are also wvery busy and very limited in space as we will only be online for a short period of time. This will be focused on providing registration help outside of what you can self-serve. These are more for general information purposes than for individual help due to confidentiality obligations.
*THESE ARE NOT ONE ON ONE SESSIONS.
Roadmap for different situations you may encounter:
A- I am a graduate student in my 1st term
Welcome to BCEE! A short overview of what to expect during your degree if you have particular questions related to your personal circumstances, not already adressed at orientation. (we call this '"advising")
For all graduate student help: open a ticket.
**Note that most students act fast and self-serve for registration. (Instructions can be found here)
...I still need help!
I know which classes I want to take, but the system won't let me register myself, I get a system block and it asks me to come in person to the Department. (we call this "assistance") or I don't know which classes to take and need guidance to pick a sequence (we call this '"advising"): open a ticket by clicking here
(Beware, if the block is due to a balance on your student account, you must first settle this block direcly at the Birks Student Service Center and allow for about 48hours for it the block to be cleared once your balance is at zero or after an alternative arrangement has been made)
C- I am a thesis student with thesis submission questions
Thesis submission steps can be found here.
AFTER you have sent your thesis to your supervisor, in order to quickly verify that all is in order: Open a ticket by clicking here
D- I am a graduate student who requires help with a particular student request (see list below)
*Please click on the relevant link and carefully READ the steps to take PRIOR to opening this ticket. ONLY open it when it says that you are at the stage of meeting with Ms. Jenny (or GPD)
I HAVE READ THE DOCUMENTATION AND I AM READY to open the ticket.
Thesis based graduate student help: open a ticket by clicking here
Non-thesis based graduate student help: open a ticket by clicking here
E- I received an email from the School of Graduate Study (SGS) stating that I am in "Failed Standing"
We understand that this is a stressful situation. We can help explain in person the next steps (but they can also be found here by searching the keywords: "F rule", "C rule", "AGPA" and "GPA rules").
All graduate student help: open a ticket.
Example: Transcript Error
All graduate student help: open a ticket.
LIST OF TOPICS WE **CANNOT** HELP YOU WITH IN THE DEPARTMENT:
-Any financial question relating to your student account.
-Any scholarship and bursary question.
-Any immigration question (study permit, etc).
If you send anyone an email, we will refer you back to the ticket link and your request will only be processed once the ticket is open. A ticket normally receives an answer within ten (10) business days.
If the advisor/assistants need clarifications on your request, they will email you. In order to help us serve you better, do not send multiple emails with the same question - this will not accelerate the process (in fact, it delays it).
Thanking you in advance for your cooperation.