IT support
Need IT help?
Concordia offers several ways to get support depending on your situation—whether you need to submit a request, get urgent classroom help, visit a service centre, or plan an event.
Not sure where to start?
Submit a support request
Recommended for most issues
Fill out the web form to request IT support from the team at the Service Desk. The form is designed to gather the right details up front so we can provide faster, tailored support.
Once you’ve submitted your request, you’ll receive an automated email with your ticket number. You can use this email to check the status of your request or follow up.
Call or email the Service Desk
Reach out to the service desk team
For quick questions or help with an existing request, you can contact the Service Desk.
Phone: 514-848-2424, ext. 7613
Email: help@concordia.ca
Hours (May 11 to June 22, 2026)
Monday to Friday: 8 a.m. to 7 p.m.
Friday (as of June 10th): 8 a.m. to 1 p.m.
Saturday: 9 a.m. to noon
Sunday: Closed
Contact our service centres
Reach out to our service centres to request urgent classroom support or if you need specialized support in-person or by phone.
On-campus support
Service centres provide specialized support in-person or by phone for:
- Classrooms and AV equipment
- Computers and other devices
- Wireless internet
- Printer support
- Event support
Urgent classroom support
In a classroom or teaching space and need immediate help? Call the nearest Service Centre.
IT service centres
Hall Service Centre
Room: H-439 (SGW)
Phone: 514-848-2424, ext. 3435
Hours (May 11 to June 22, 2026)
- Monday to Thursday: 8 a.m. to 9 p.m.
- Friday: 8 a.m. to 5 p.m.
- Friday (as of June 10th): 8 a.m. to 1 p.m.
Saturday & Sunday: Closed
John Molson Building (MB) Service Centre
Room: MB S2.145 (SGW)
Phone: 514-848-2424, ext. 5998
Hours (May 11 to June 22, 2026)
- Monday to Friday: 8 a.m. to 7 p.m.
- Friday (as of June 10th): 8 a.m. to 1 p.m.
- Saturday: 9 a.m. to noon
- Sunday: Closed
Faubourg Service Centre
Room: FG 5.310 (SGW)
Phone: 514-848-2424, ext. 8651
Hours (May 11 to June 22, 2026)
- Monday to Friday: 8 a.m. to 7 p.m.
- Friday (as of June 10th): 8 a.m. to 1 p.m.
- Saturday and Sunday: Closed
Loyola Service Centre
Room: CC-207 (Loyola)
Phone: 514-848-2424,ext. 3466
Hours (May 11 to June 22, 2026)
- Monday to Friday: 8 a.m. to 5 p.m.
- Friday (as of June 10th): 8 a.m. to 1 p.m.
- Saturday and Sunday: Closed
Get support in your faculty
Faculty-specific help
Two faculties offer specialized IT support for their students, faculty and staff.
- Centre for Digital Arts | Faculty of Fine Arts
- Academic Information Technology Services (AITS) | Gina Cody School of Engineering and Computer Science
Get help with planning an event
IITS can help with equipment, technical support and space bookings.
Browse IT services
Looking for information about specific tools, systems or services?
Browse the IT service catalogue to explore all available services. Common support questions relate to: