Concordia IT
2026–2031 strategic plan
Our 2026–2031 Strategic Plan establishes a shared direction for how IITS will evolve over the next five years. It outlines our vision, strategic priorities, and implementation roadmap to strengthen technology services, enhance how we deliver and support IT services, and increase IT's contribution to Concordia University's mission. Developed through extensive consultation with the university community, the plan reflects a shared vision for the future of IT at Concordia.
Our ambition
To be a trusted partner that delivers human-centred experiences through collaboration, innovation and continuous improvement.
Building the strategy together
The strategy was developed in 2025–2026, through an inclusive process bringing together voices from across the university:
- Individual interviews with senior university leaders, deans, faculty and research leaders, and IT leadership
- Six focus groups engaging IT teams and representatives of the Student, Faculty & Research, Administrative Services, and Teaching & Learning ecosystems
- A three-part external benchmark of best practices at leading universities
- Three co-development workshops with the IT team to shape the ambition, priorities, operating model, and roadmap
From discovery to direction: a roadmap for transformation
The IITS strategic planning process moved through five key phases: diagnosing our current environment, benchmarking against leading practices, co-developing solutions, and defining a roadmap for action. This work established four strategic orientations, 13 priorities and 49 milestones that provide a framework for advancing innovation, service excellence and impact.
Diagnostic & Consultations
Benchmark
Co-development Workshops
Roadmap
4 Orientations
13 Priorities
49 Milestones
Our strategy at a glance
Timeline: 2026–2031
Our four strategic orientations:
- Embody the expertise and posture required to be the trusted advisor
- Enhance use of technology and empower Concordia community to leverage emerging tools and innovation
- Strengthen user capabilities and experience (research growth, teaching transformation, enhanced student user experience)
- Create value at the institutional level
How we'll deliver
The strategy will be delivered through a phased implementation roadmap consisting of 13 priorities and 49 strategic milestones over five years.
Implementation will be guided by:
- Strong governance
- Strategic partnerships
- Continuous improvement
- Performance measurement
- Transparent reporting
Looking ahead
The IITS 2026–2031 strategic plan represents a long-term commitment to continuous improvement and collaboration. As implementation progresses, IITS will continue working with partners across the university to ensure technology investments, services, and capabilities remain aligned with institutional priorities and deliver meaningful value.