Useful information from the CDA on remote access, online resources, and software available to fine arts faculty, staff and students during the COVID-19 pandemic.

University resources

• Please consult Concordia's COVID-19 subsite for all official university information
• Access the self-isolation form on the left-hand menu of the MyConcordia portal
• Concordia’s official page for teaching from home

CDA Support

• The CDA Quicksupport application can be run from personal machines when you require assistance from CDA.

Remote connections

VPN

• For assistance with a remote connection, please email help@concordia.ca
  • Include your phone number where we can reach you. 
  • If you don't get an answer in a timely manner, please email cda@concordia.ca directly.

• Connect to Concordia's VPN. A VPN (Virtual Private Network) will give you the same access as if your computer was connected to the Concordia Campus network. Make sure you are running version 6.0.5 or higher. Some services will not work with older versions.
• Configure VPN Client

Zoom

• Guide to Zoom Teleconferencing software – Used for Virtual Meetings and Virtual Classroom

Desktop connections

• Remote connections to your office computer can be setup for faculty and staff, VPN is required to access this functionality.
• There are a few steps to make it happen and the easiest way to start is by sending a request to help@concordia.ca
• Please include your netname, office number, office computer type (PC/Mac) and home computer type (PC/MAC)
• Once CDA makes sure your office computer is ready to receive conections and you know its address, you can follow one of these guides to connect:
  • Remote Desktop: Access your Windows Office Computer from Home
  • Screen Sharing: Access your Mac Office Computer from Home

Call forwarding and voicemail

• Guide to forward calls from your office phone to your mobile or home phone, VPN is required to access this functionality.
• Remotely retrieve your voicemail - Login with Netname/password, same as MyConcordia, VPN is required to access this functionality.

Teaching and learning (students and faculty)

• Connect to the Fine Arts Curriculum Server Using FTP
  This includes Class Shares, CDA Labs home folders and Project Websites
• Connect to the Fine Arts Curriculum Server through VPN
  Once you connect your computer to Concordia's VPN, you can access the server the same way as if you are on campus
• Microsoft Azure Windows Virtual Desktop Labs (coming soon)
• Microsoft Office 365

Administration and Staff

Please follow this guide to make sure your machine is ready to accept remote connections

• Guide to update MAC software
  
• Connect to The Department Administration File Share Server (Web)
• Microsoft Teams