GET HELP

Working with IITS

Mention that you are from Fine Arts and provide your netname. This will expedite the central IT team to put your ticket in the Fine Arts queue.

• Call ext. 7613 - a service agent will gather the correct information
• Fill in the web form at http://www.concordia.ca/it/support/open-a-ticket.html 
• Email help@concordia.ca: provide as much detailed information as possible with screenshots, etc.

Always provide complete information:  

• Your netname
• Your office location and phone number
• Computer type (Mac or Windows PC) if appropriate
• Concordia machine name and asset tag (typically found on a sticker under the device)
• Error description – Provide context and error description – What were you doing and what happened?
• indicate the urgency of the issue

Workshops on software and hardware are offered online and in-person and cover a variety of audio-video tasks.

Faculty may request workshops in their classes.