Skip to main content

Getting support


The instructor's audio visual presentation system is not working

At the EV or VA?    ---> Call 3438 or walk to the EV depot, EV 5.770
At the MB?             ---> Call 4719 or walk to the MB depot, MB 8.325

Not a classroom emergency?

Three support options

  1. Call 7613 - a service agent will gather the right information

  2. Fill in the web form at 
    It guides the user to provide the right information

  3. Email but provide as much of the right information as possible 

Provide complete information whatever the contact option.  

  • MyConcordia username (netname)
  • Phone number where you can be contacted
  • Computer type (Mac or Windows PC)
  • Error description – Provide context and error description – What were you doing and what happened?


  1. I attempted to use Google Chrome to log into MyConcordia but the MyConcordia log-in page did not load.

  2. I was editing a file in Microsoft Word.   When I clicked “Save” I received  the error message “This file is read-only”. 

It is the quickest and most efficient path to the best resolution

Back to top Back to top

© Concordia University