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NEW RESEARCH: How to enhance refugee advocacy in 4 hours

By applying a creative interview technique, Concordia researcher Nadia Naffi turned young Facebook users into advocates for tolerance
September 27, 2017
By J. Latimer

Nadia Naffi: “Youth need to be accompanied to understand the source of their political tolerance and intolerance”. Nadia Naffi: “Youth need to be accompanied to understand the source of their political tolerance and intolerance”.

EDITOR'S NOTE: This article was updated on July 18, 2018

Education researcher Nadia Naffi made a promising discovery when she adapted cutting-edge interview techniques traditionally used in constructivist psychology as part of her ongoing study of how social media shapes young people’s attitudes toward refugees.

“During one-on-one interviews with teens and young adults, participants reflected more thoughtfully on their own reactions to Facebook posts about Syrian refugee resettlement, and they sought to better understand the attitudes of others,” says Naffi, a Concordia recipient of the Governor General's Academic Medal (gold) and 2017 SSHRC Storytellers competition winner.

“In as little as three or four hours, we saw empathy for the refugees emerge, as well as empathy for those who feel differently.”

Naffi's methodology was published in the journal Personal Construct Theory & Practice this past fall.

The article is co-authored with Naffi’s doctoral supervisor, Ann-Louise Davidson, associate professor of education in the Faculty of Arts and Science and Concordia University Research Chair in Maker Culture.

Methodology breakthrough

“The interviews triggered something in the participants,” Naffi explains.

“They wanted to get more involved, not just be passive bystanders when faced with posts they considered intolerant or racist. They decided to express themselves online in order to share another perspective.”

Building on earlier stages of the study, Naffi acted on an interdisciplinary hunch.

She adapted four interview techniques from personal construct psychology (PCP), which posits that people understand the world not directly, but indirectly by creating personal constructs to anticipate what comes next, which guides their behaviors and attitudes.

The specific PCP interview protocols Naffi used were George Kelly’s self-characterization technique, H.G. Procter’s perceiver element grid, Kelly’s repertory grid test and D.N. Hinkle’s laddering technique.

The interview techniques Naffi used helped participants understand their perceptions about Syrian refugees. The tools also allowed the interviewees to step into the refugees’ shoes, as well as into the shoes of those who fought against their resettlement and see things from their perspectives. This is where the empathy emerged. 

Naffi conducted the interviews — some online — with 20 Canadians between 18 and 24 years old and 22 youth from the UK, France, Belgium, Germany, Portugal, Italy, Poland, Greece and Lebanon.

Critical thinking in troubled times

Participants experienced several “a-ha” moments, including the realization that their reluctance to be part of the online conversation was actually harming Syrian refugees because, most of the time, only anti-resettlement opinions were being shared.

They identified the roots of their online behaviours, developed a sense of social responsibility and realized that their voices were far from being worthless. They had an instrumental role to play in counterbalancing the hate speech that negatively shaped attitudes towards refugees.

The results suggest that this type of interview protocol is an effective learning tool. Naffi’s research shows that it can allow youth from host societies to engage in critical thinking and to learn to live with the one they perceive as being “the other.”

According to Naffi, the timing is right for this kind of discovery.

“In this troubled time, youth need to be accompanied to understand the source of their political tolerance and intolerance."

Naffi’s study culminated in the emergence of the Get Ready to Act Against Social Media Propaganda model, which is now being disseminated in Canada and European countries.

Read the cited study, “
Engaging Host Society Youth in Exploring How They Construe the Influence of Social Media on the Resettlement of Syrian Refugees.”



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