What Is User Experience (UX) And What Can I Gain From It?

INNOVATION & ENTREPRENEURSHIP

Recently, you searched for user experience or UX online. You are looking to make a different career choice or to add skills to your professional toolbox. You are making the right choice. However, you have a lot of questions too. You are asking yourself: what is UX exactly? How does someone get a UX job? How different is it from customer experience? What can I gain from it? You’ve come to the right place.

In this interactive workshop, we will:

• Learn about user experience design and research
• Know why great UX is great business value
• Get familiar with some UX principles
• Understand the difference between customer experience and user experience
• Walkthrough the process of creating meaningful user experiences

I am thrilled to support your next steps in user experience through this workshop.

Facilitator: Anne-Marie Mulumba

Anne-Marie Mulumba is a designer, researcher and host of UX Sauna Sessions, a cozy user experience community in Montreal. She is building inclusive and accessible public services with the Canadian Digital Service (CDS), writing for the Black Professionals in Technology Network and completing a Bachelor of Fine Arts in Design at Concordia University.