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Lean Management for Non-Manufacturing Processes

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Course Code
CEPS 1096E
7 hours

Lean is an integral part of many businesses that has been applied to everything from administrative processes and medical organizations to product development: as part of the organizational DNA of many successful corporations, it has become much more than just another trend, but what exactly is it? What tools does it provide, what is the methodology and how can it help improve your team’s efficiency? The objective of this workshop is to gain a deeper understanding of lean and other continuous improvement principles and apply them in a practical setting, using a lean simulation process. Participants will leave the workshop knowing how lean principles can be applied to their respective workplaces.

Upcoming date(s)

There are no upcoming dates at this time.

Your takeaways

This workshop will empower you to:
• Gain a deeper understanding of the basic lean principles;
• Apply lean principles to non-manufacturing processes;
• Grasp the critical success factors for implementing lean as well as the pitfalls to avoid;
• Engage in push, pull and continuous flow;
• Manage takt time and line balancing;
• Develop strategies to avoid the eight wastes of lean;
• Understand the principles of visual management;
• Improve your management and leadership skills;
• Differentiate between lean and kaizen transformation.

Our approach

This workshop is based on an optimized practical approach that mixes active learning, self-assessment activities, demonstrations and individual exercises. In short, you’ll learn by doing and sharing.

Who benefits the most?

• Anyone interested in learning lean principles and wanting to implement them at their workplace;
• Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization.

We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or in one of our campus locations.

Important details

1) Registration fee includes course materials, lunch and refreshments.
2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full.
3) This workshop meets the requirements for the 1% Conformity Law (in accordance with the Workforce Skills Development and Recognition Act).
4) If you wish to pay for this workshop via invoice, please write directly to and our service staff will assist you.

Your trainer

Benoit Lamontagne
Benoit Lamontagne, Eng., C.Adm., MBA
An electrical engineer and a member of both the Ordre des Ingénieurs du Québec (OIQ) and the Chartered Administrators of Québec (C.Adm.) Benoit has worked in the aerospace field of avionics product development for over 13 years. During that time, he’s developed specific expertise in project management, continuous improvement, and leading organizational transformation. His insights into working remotely will be an asset to you and your organization.
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