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Author Anita Nowak champions the power of empathy

‘There was an openness at Concordia that helped change the way I teach’
August 17, 2023
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By Richard Burnett, BA 88


A photo of a woman wearing a royal blue v-neck sweater and necklace smiles in front of a window with buildings in the background. She has shoulder length blonde hear and is wearing dark framed glasses "My book is an invitation for people to turn up the dial on empathy in their lives,” says author Anita Nowak.

Anita Nowak, GrDip 99, vividly remembers how she felt some years ago after a particularly rude customer service interaction during the busy holiday shopping season.

“I had a visceral reaction and wanted to call out this clerk,” the author, researcher and McGill University lecturer recalls. “But then I thought, this is a chance to practice empathy by asking the simple question: ‘Are you OK?’” 

As it turns out, two consecutive weeks of double shifts had left the clerk drained and exhausted. She also confessed that she had a feverish child at home and felt under the weather herself. Nowak reached across the counter to hold the clerk’s hands as she began to sob.

After listening to the story, Nowak went to the food court to get the clerk a mint tea. Upon her return, she immediately noticed how the clerk’s mood had changed.

“She shipped my package with efficiency and grace,” says Nowak. “That experience has stayed with me as a reminder that empathy is always available to us if we choose it.”

The power of empathy is the focus of Nowak’s new book, Purposeful Empathy: Tapping Our Hidden Superpower for Personal, Organizational, and Social Change (Broadleaf Books). In it, she shows how people are hardwired to care, and how we can harness that instinct with mindful practice.

Nowak, who earned a doctorate in education from McGill in 2011, notes that empathy in action boosts dopamine and self-esteem, reduces stress, triggers immune system responses and enriches relationships.

Cover image of Anita Nowak's new book Purposeful Empathy: Tapping Our Hidden Superpower for Personal, Organizational, and Social Change Grad Anita Nowak recently published a book on empathy, drawing from more than 10 years of research on the subject.

“My book is an invitation for people to turn up the dial on empathy in their lives,” she says. “The world needs it to flourish. We actually feel better when we are in an empathic embrace.”

Purposeful Empathy, which took more than a decade to complete, involved extensive research and numerous interviews with everyone from non-profit social entrepreneurs to successful startup founders.

“With every single person I spoke to, it all came down to empathy,” says Nowak. “They all felt a need to act on the empathy they felt for people who were marginalized, disenfranchised or oppressed in some way. And I was really moved by that. So for the last 10 years, I have been in love with understanding empathy and studying how it can be leveraged for change.”

Nowak’s expertise is in constant demand as a speaker, media commentator and advisor on impact philanthropy. As a lecturer at McGill’s Desautels Faculty of Management, she has twice been named Professor of the Year by the McGill Management Undergraduate Society. In 2022 she was named one of Concordia’s Top 50 Under 50.

Nowak says that her undergraduate experience at the university — and especially the wisdom of Scot Gardner, a Department of Communication Studies professor who passed away in 2011 — profoundly influenced her career.

“There was an openness at Concordia that helped change the way I teach,” she says.

Those lessons have never been more important as the alumna prepares to launch her book into world on April 11.

“In the face of climate change, massive wealth and income inequality, and a mental-health crisis in a society governed by materialism, what can we do?” Nowak asks.

“How can we change these big systems? I think the idea of looking at purposeful empathy as a marathon is useful. Where can we find daily opportunities to be a little more empathic, and then resolve to do a bit better tomorrow? I think if everybody takes that on as their personal responsibility, then we can redress some of these major issues.”

Anita Nowak shares tips for being a more empathetic leader.

Watch more videos with Nowak for ways to employ empathy in your everyday life:



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