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Softphone — Cisco Jabber

The Cisco Jabber softphone allows you to replicate your office telephone on your desktop, laptop or cell phone. This unified communications and collaboration tool provides instant messaging, video, presence, audio, visual voicemail and web conferencing capabilities all from a single application.

Who can use it?

Faculty and staff.

How much does it cost?

There is no charge to add a Jabber profile if you have an existing extension number.

If a new extension number is required, please refer to the Telephone Service – Basic cost details “install single line telephone line” and “install voice mail.”

How to get it

Contact the Service Desk to open a ticket for the Voice Services team. 

In your ticket, please provide the required information:

  • Your netname.
  • The device you will be using for Jabber (desktop, laptop, android phone, iPhone, iPad, tablet). If you will be using a Concordia computer, please include the computer name or asset tag number.
  • Contact information, in case we need to reach you.

Voice Services will set up a user profile for you and notify you when you can begin the Jabber installation on your device.   

Service availability




Yes, it is mandatory to be connected to the virtual private network (VPN) to use Jabber from off campus. If your VPN connection drops, Jabber will lose connectivity. Please always make sure your VPN is connected before starting Jabber.

Yes, in order to experience the best sound quality and minimize interference, we recommend you use a headset.

No. The current version of our call manager system supports only one line for Jabber.


If your phone is connected to a wireless network, Jabber calls will not affect your data plan. If your phone is not connected to a wireless network, Jabber calls will use your cellular data plan.

Go to Settings > General > Background App Refresh, and turn this off for Jabber.

You may also want to consider turning this off for other installed apps as the default is for it to be set to on.

Yes. To disable the instant messaging toolbar:

  1. Launch Cisco Jabber.
  2. Click on the gear icon in the upper-right corner to access settings.
  3. Go to the View menu, then click to remove the checkmark from Show docked window.

The instant messaging toolbar will no longer be displayed.

Presence status information lets you know if your contacts are available for chat, on the phone, in a meeting or away from their desk.

The icon beside a contact name or the status message allows you to quickly determine status.

Click the drop-down menu next to your own status message at the top of the Cisco Jabber window or open the global Cisco Jabber menu.

Choose from the list of default status selections. You can also choose one of the custom options from the drop-down menu on the Cisco Jabber window to create your own status message.

If you do not want to be disturbed by incoming calls or instant messaging sound alerts during a meeting, select Do Not Disturb in the status drop-down list. This will mute your softphone ringing.​

Another way is to turn off your computer’s sound.

Yes. Press ‘HOLD’ on one device, and press ‘RESUME’ on the other device to resume the call.

Beginning with Cisco Jabber for Windows 9.2.1, chat history will be saved for the duration of the login session for Orgs that have the chat history feature disabled. Once the user signs out of their account, no chat history from the previous login session is displayed.

Example of this behavior:

  1. User A signs in.
  2. User A starts a chat with user B.
  3. User A closes the Conversations window.
  4. User A starts a new chat with user B. The chat history from the previous session is displayed in the Conversations window.
  5. User A signs out.
  6. When user A signs in again, no chat history is displayed.

The first step to correct malfunctions is to close the application and then open it again. 

If this does not work, shut down your machine, wait 20 seconds, and then restart your machine. 

Next, verify that you are using the most current software version.

If you are still experiencing problems, contact the IITS Service Desk.

Please contact the IITS Service Desk at extension 7613 so that the device's instance of the Cisco Jabber client can be disabled.

Please contact the IITS Service Desk to create a ticket.

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