Email for faculty & staff
Overview
Your Concordia email account (through Outlook) is the university’s official communication channel for faculty and staff. Use it to receive important university communications, communicate with students and colleagues and access Microsoft 365 tools.
The Policy on Concordia email accounts for students and employees sets out University-wide standards for email provisioning and use.
You can access your email through Outlook on the web, desktop or mobile devices. Multi-factor authentication (MFA) is required to help keep your account secure. Learn how to access and use your email below.
Who can use it?
Active faculty and staff.
How much does it cost?
There is no cost associated with this service.
How to get it
To access your Concordia email
- First, set up multi-factor authentication (MFA).
- Next, log in to your Outlook inbox using your Concordia email account, and you will then be logged into Outlook and the other Microsoft 365 apps.
To download Outlook to your devices
After you have set up MFA and your email, you can also download and install Outlook and the other Microsoft 365 apps on your own devices.
On your personal PC or Mac:
- Go to the Microsoft 365 login page.
- Log in using your Concordia email address.
- Download and install Outlook on your laptop or desktop computer.
On your phone or tablet:
- Android: Get Outlook for free from the Google Play Store.
- iOS: Get Outlook on your iPhone or iPad from the Apple App Store.
- The first time you use a protected Concordia application, your device will automatically undergo a security check. Learn more about mobile app security for your device.
To change your email address or the way your name appears in the global address list, contact the Service Desk.
Service availability
24/7
Documentation
- If you require training with Office 365, consult the Microsoft 365 Training Portal or the IITS training site to consult the training opportunities provided by IITS.
- If you’re having issues with a desktop application, access, or authentication, contact the IT Service Desk.
FAQ
Concordia University (Montreal) recommends updating your Netname password every six months to maintain good cyber-hygiene and mitigate potential breaches.
To reset your Concordia password:
- Go to My CU Account.
- Select Personal → Accounts and Passwords.
- Sign in, select your Netname, and change your password.
Staying one step ahead of cybersecurity threats will keep you and Concordia's systems safe. Learn some key steps to take.
If you have both a staff and student account, make sure you sign in with the correct account depending on the files and services you need to access. To access work-related files and services, use your staff account credentials.
If you use Microsoft 365 applications in the cloud, it is recommended that you use separate web browsers, or a private/incognito window, to avoid sign-in conflicts between your student and staff accounts.