Most Windows 10 devices will not require configuration and will connect automatically if you select the Eduroam network and provide a valid username and password when prompted.

If your device fails to connect, follow these steps:

1. Right click on the Network icon and choose 'Open Network and Sharing Center'.

2. Select 'Set up a new connection or network'.

4. A new window will open, allowing you to choose a connection option. Select 'Manually conect to a wireless network' and click 'Next'.

5. Enter the information as shown in the image below and then click 'Next'.

6. Another window should open stating that you have successfully added Eduroam.
Select 'Change connection settings'.

7. The Wireless Network Properties window will appear. Select the 'Connection' tab and check the first and third boxes (Connect automatically when this network is in range & Connect even if the network is not broadcasting its name (SSID)).

8. Select the Security tab. The network authentication method should be Microsoft Protected EAP (PEAP).
You may also choose to remember the credentials by checking the applicable box, then click 'Settings'.

9. A pop-up window will open.
Unselect 'Verify the server's identity by validating the certificate', then click 'Configure'.

10. A pop-up window named 'EAP MSCHAPv2 Properties' will appear.
By default, this option will be selected - unselect it and click OK.

11. This will bring you back to the Wireless Network Properties window.
Select the 'Advanced settings' button.

12. In the Advanced settings window, select 'Specify authentication mode' and select 'User or computer authentication'.
Click OK.

Requirements:
- Microsoft Windows users will need to download the latest Service Pack and updates for their operating system.
- Make certain your wireless card is enabled and that the antenna isn't turned off if it's built in
- You need to be logged into Windows using an account with administrative privileges

Steps to follow:
- Click Start > Control panel > Open network and sharing center
- Click the Wireless network connection icon
- Click Manually connect to a wireless network > Next
- In the spaces provided, enter the following information:
Network name: eduroam
Security type: WPA2-Enterprise
Encryption type: AES
- Check the following two boxes: Start this connection automatically and Connect even if the network is not broadcasting.
- Click Next
- Click Change connection settings > Security (tab) > Security type WPA2-Enterprise > Encryption type AES > Protected EAP (PEAP)
- Uncheck the box next to Cache user information for subsequent connections to the network.
- Click Settings and uncheck the Validate server certificate box.
- Choose Secured password (EAP-MSCHAP V2) as Select Authentication Method.
- Check Enable fast reconnect box and uncheck all other boxes.
- Click Configure and uncheck the Automatically use my Windows logon name and password box.
- Click OK

You will then be prompted for additional information. Click on that message, and for Concordia University students, faculty members, or staff, please enter your netname@concordia.ca and password (same as MyConcordia portal).
For visitors from other institute, please enter your username@ your institute domain name (e.g. 1234@ubc.ca) and password. If you do not know your eduroam account, please contact with the IT administrator of your institute.

Before you begin, ensure that you have an AirPort card or a Wireless Network card that is supported by your Macintosh. Please see Apple Airport Support for more information on supported devices. Make sure that the AirPort software is up to date by running a software update in the system preferences under the apple menu.

Mac OS 10.7 and above:

This describes the procedure used for connecting systems using Apple's OS X 10.7 or higher to the Concordia University Wireless network using PEAP and WPA2 protocols. The instructions here may not work on earlier versions of OS X and may vary depending on your configuration. For further information on OS X wireless support, please visit the Apple website.

Steps to follow:
- Select eduroam from the wireless pull-down menu at the top right of your screen.
- Enter your MyConcordia portal netname@concordia.ca and password when prompted.

For visitors from other institute, please enter your username@ your institute domain name (e.g. 1234@ubc.ca) and password. If you do not know your eduroam account, please contact with the IT administrator of your institute.
- Click Remember this network if you would like your computer to automatically connect to Concordia's wireless network.
- Click continue to accept the certificate when prompted.
- You will be prompted to put in your admin (local) username and password. This is a username and password you would have created upon purchase of the computer.
- You should now be connected to the Concordia University network. To verify your connection go to the WiFi pull down menu > Open network preferences and ensure that there is a green dot beside the WiFi connection.

Mac OS 10.6

This document describes the procedure used for connecting systems using Apple’s Os X Snow Leopard (10.6) to the Concordia University Wireless network using the PEAP and WPA2 protocols. The instructions here may not work on earlier versions of OS X (i.e., 10.4, 10.5) and may vary depending on your configuration. For further information on OS X wireless support, please visit the Apple website.
If this is your first time connecting, you may be prompted to accept a certificate. This process should occur when you first log onto the network, but may happen earlier. The steps for certificate acceptance are found at the end of this document.

Steps to follow:
While there are other methods to connect to the network, we’d suggest you create a User Profile with the settings below stored in it. This will allow you to automatically connect to the network wherever it is available. If you have already created a profile, do not repeat this step.
- Open the System preferences > Network.
- Select AirPort > Advanced > 802.1x (tab)
- Please verify that another user profile for eduroam wireless network is not already present. If you already have a profile and the settings are correct, do not create a new one.
- Under the user profiles menu, select the [+] button, then select Add user profile
- The name of the network should be eduroam
- In the username and password fields, type your netname@concordia.ca and password (same as MyConcordia portal)

For visitors from other institute, please enter your username@ your institute domain name (e.g. 1234@ubc.ca) and password. If you do not know your eduroam account, please contact with the IT administrator of your institute.
- Optional: If you wish to be prompted for your password each time you log in, ensure the Always prompt for password box is checked.
- In the authentication area, ensure that PEAP is checked.
- In the Wireless Network pulldown, select eduroam. This will set the profile you have built to work automatically on the Concordia network. Ensure that WPA2 Enterprise is selected as a security type. Click OK.

The protocol used to secure Concordia’s wireless network is not supported on early versions of the iPhone Operating System. Updating your iPhone OS to the latest version is encouraged. For further information, please visit the Apple website.

Steps to follow:
- To connect to the eduroam wireless network on your iPhone, open the Settings application from your home screen.
- Open the Wi-Fi menu and select the Other network. You will then be prompted for a Network name, Security setting, Username and Password:
Network name: eduroam
Security setting: WPA2 Enterprise
Username:netname@concordia.ca
Password: MyConcordia password

For visitors from other institute, please enter your username@ your institute domain name (e.g. 1234@ubc.ca) and password. If you do not know your eduroam account, please contact with the IT administrator of your institute.
- After correctly entering your username and password, you will be prompted to accept an certificate.
- Once the certificate has been accepted, you will be brought back to the Wi-Fi screen and eduroam should have a checkmark next to it.

IITS is unable to provide official support or specific instructions for every device using the Android platform due to the copious amount of phones and tablets on the market. The following network settings should act as a general guideline:
SSID: eduroam
Authentication: WPA2 Enterprise
Encryption: AES
802.1x/EAP type: PEAP
Authentication method: MS-CHAP V2
When prompted for your username and password, you must enter your netname@concordia.ca and password from the MyConcordia portal.
For visitors from other institute, please enter your username@ your institute domain name (e.g. 1234@ubc.ca) and password. If you do not know your eduroam account, please contact with the IT administrator of your institute.