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Getting support


CLASSROOM EMERGENCY 

IITS provides support to Classrooms

To reach IITS --> Call 7613

Due to the COVID-19 Pandemic
The AITS Service Centres are closed. Support is available remotely or by appointment, only.

Support options

  1. Call ext. 7613 a Service Desk agent will gather the right information.
  2. Fill in the web form at http://www.concordia.ca/it/support/open-a-ticket.html 
    It guides the user to provide the right information

  3. Email help@concordia.ca and provide as much of the right information as possible 

Provide complete information whatever the contact option.  

  • ENCS account username 
  • Netname
  • Phone number where you can be contacted
  • ENCS Barcode of your system
  • Computer type (Mac, Windows PC, linux)
  • Which Service you are experiencing difficuly with, e.g., Concordia Email, ENCS email access.
  • Error description – Provide context and error description – What were you doing and what happened?

Examples

  1. I attempted to use Google Chrome to log in to the Student Hub but the log-in page did not load.

  2. I logged into my Windows 10 desktop system (ENCS12345) and do not see my ENCS mapped network drives, e.g., my U or G drive.

It is the quickest and most efficient path to the best resolution

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