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Getting support


IITS provides support to Classrooms

To reach IITS --> Call 7613

Due to the COVID-19 Pandemic
The AITS Service Centres are closed. Support is available remotely or by appointment, only.

Support options

  1. Call ext. 7613 a Service Desk agent will gather the right information.
  2. Fill in the web form at 
    It guides the user to provide the right information

  3. Email and provide as much of the right information as possible 

Provide complete information whatever the contact option.  

  • ENCS account username 
  • Netname
  • Phone number where you can be contacted
  • ENCS Barcode of your system
  • Computer type (Mac, Windows PC, linux)
  • Which Service you are experiencing difficuly with, e.g., Concordia Email, ENCS email access.
  • Error description – Provide context and error description – What were you doing and what happened?


  1. I attempted to use Google Chrome to log in to the Student Hub but the log-in page did not load.

  2. I logged into my Windows 10 desktop system (ENCS12345) and do not see my ENCS mapped network drives, e.g., my U or G drive.

It is the quickest and most efficient path to the best resolution

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