Getting support
Get help with technical issues, classroom support and ENCS account questions. Find support options, information to include in your request and resources to help you get started.
Classroom emergency
For classroom technology issues, contact Instructional and Information Technology Services (IITS) immediately.
Call ext. 7613
Support options
Choose the option that works best for you:
Submit a support request
Use the online form to submit your request.
Call
Call ext. 7613 to speak with a Service Desk agent.
Email the Service Desk
Contact the Service Desk by email.
Before you contact us
Providing complete information helps the team resolve your issue faster.
Include:
- Netname or ENCS username
- Phone number where you can be reached
- ENCS barcode of your system
- Computer type (Windows, Mac or Linux)
- Service affected (for example, Concordia email or ENCS email access)
- Description of the issue, including:
- What you were trying to do
- What happened
- Any error messages you received
