Getting support
CLASSROOM EMERGENCY
IITS provides support to Classrooms
To reach IITS --> Call 7613
Due to the COVID-19 Pandemic
The AITS Service Centres are closed. Support is available remotely or by appointment, only.
The AITS Service Centres are closed. Support is available remotely or by appointment, only.
Support options
- Call ext. 7613 a Service Desk agent will gather the right information.
- Fill in the web form at http://www.concordia.ca/it/support/open-a-ticket.html
It guides the user to provide the right information
- Email help@concordia.ca and provide as much of the right information as possible
Provide complete information whatever the contact option.
- ENCS account username
- Netname
- Phone number where you can be contacted
- ENCS Barcode of your system
- Computer type (Mac, Windows PC, linux)
- Which Service you are experiencing difficuly with, e.g., Concordia Email, ENCS email access.
- Error description – Provide context and error description – What were you doing and what happened?
Examples
- I attempted to use Google Chrome to log in to the Student Hub but the log-in page did not load.
- I logged into my Windows 10 desktop system (ENCS12345) and do not see my ENCS mapped network drives, e.g., my U or G drive.
It is the quickest and most efficient path to the best resolution
- GCS Service Centre
- Open a Ticket
- Getting Support
- Knowledge Base (FAQ)
- ENCS User Quick Reference Guide
- Email FAQ
- How do I share large files via ENCS email?
- How do I use the MH e-mail clients (nmh and exmh)?
- Automation of mail delivery at Gina Cody School
- How do I configure ENCS email delivery with SIEVE?
- How do SIEVE and procmail interact?
- How do I configure ENCS email delivery with procmail?
- How do I have my ENCS email delivered to a folder other than "inbox"? (Windows)
- How do I connect to a GCS Public Lab computer from outside of the Concordia network?
- How do I connect to a GCS office or graduate research lab computer from outside of the Concordia network?
- Where can I access Matlab software on campus and remotely?
- How do I activate my GCS Microsoft Software License?
- How do I recover files from the GCS Backup System?
- How do I remotely access server consoles (IP KVM)?
- How do I remotely launch X(Graphical) applications?
- How do I securely connect to a GCS server?
- What is an ssh tunnel and how does it work?