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IITS Service Desk is Hiring

November 13, 2023

IITS Service Desk is recruiting current students.

Note: Applicants must be flexible to work weekdays any time between 8:00AM-7:00PM.


Reporting to the IITS Service Desk Manager, the incumbent delivers first level user support services to address the specific requirements of the Concordia student and academic community.

Primary Responsibilities

  • Receive calls, e-mails, requests.  Analyze, troubleshoot, and resolve incidents and technical problems. Escalate to defined second level groups if necessary.
  • Record and track all incidents and requests.  Manage the request life-cycle, closing incidents and notifying customers.
  • Provide support to students, faculty and staff including Office 365, Zoom, Moodle and many other applications.


  • Current Concordia University student.
  • Familiarity with Concordia's IT Services.
  • Excellent knowledge of spoken and written English in order to ask questions to gather information and be able to respond with sensitivity; basic French to respond to and redirect clients as required.
  • Strong customer-service focus with previous customer service experience.
  • Ability to decipher and troubleshoot various technical support requests.
  • Aptitude to work in a service-oriented environment under pressure.
  • Ability to work alone or in a team setting.
  • Must be comfortable working with Windows and Macintosh platforms and have experience with MS Office and e-mail software such as Outlook.

Salary: Entry: $17.00/hr. (3 month probation period)

Apply: Submit a cover letter, résumé, and class schedule to:

Nicholas Psiharis, Manager - Service Desk

Application deadline: November 27th, 2023
Number of vacancies: 2
Position: Casual, part time.

Only candidates selected for an interview will be contacted. Please refrain from contacting the department to inquire on the status of your application.

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