Most respondents have never used student services. Broken down further, 48% have never used Academic Support and Development student services (e.g. Student Success Centre, Access Centre for Students with Disabilities, Concordia International), 54% have never used services related to Student Life (e.g., Student Groups and Associations, 4th Space, Intramural Sports, Le Gym), 68% have not used Specialized Student Support (e.g., Black Perspectives Office, Otsenhákta Student Centre, Student Parents Centre, International Students Office), and 72% have not used services related to conduct, policies, and procedures (e.g., Ombuds Office, Office of Rights and Responsibilities, Sexual Assault Resource Centre).
Academic Support and Development services are used at least once a semester by a higher proportion of students who have a disability or impairment (60%), identified as an Indigenous person in Canada (37%), have temporary resident status (33%), are a member of a gender-diverse community (33%), or 2SLGBTQIA+ community (31%).
Student Life services are used once a semester or more by a higher proportion of men (22%), full-time students (24%) and those aged under 25 years old (22%).
Finally, 5% of Concordia students use services related to conduct, policies, and procedures once a semester or more. Higher proportions of users are observed among students who identified with an underrepresented group; for example, members of a gender-diverse community (10%), members of LGBTQIAS2+ communities (6%), those who self-identified as an Indigenous person in Canada (16%) or those who live with a disability or impairment (8%).
The percentage of students who are not aware of these services is less than 10%.
