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Update: VPN connection issues - Resolved

November 15, 2022
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UPDATE: Nov. 29:  The VPN issue has been resolved. Service is back to normal. 

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UPDATE: Nov. 28:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 27:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 26:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 25:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 24:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 23:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 22:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 21:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 20:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 19:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 18:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: Nov. 17:  VPN service is having intermittent connection issues. We continue to work on resolving this issue. Thank you for your patience and understanding.

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UPDATE: As of 11:25 a.m. Nov 16: VPN service is having intermittent connection issues.

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UPDATE: As of 10:30 a.m. Nov 16: VPN connections remain stable. We will continue to monitor throughout the day.

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UPDATE: As of 3:40 p.m. Nov 15: VPN service is having intermittent connection issues.

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As of 3:30 p.m. Nov 15: VPN service is currently unavailable for users attempting to connect. Existing connections are not affected. We are investigating and working quickly to resolve the issue. We apologize for the inconvenience this may cause and thank you for your patience.

For further assistance, contact the IT Service Desk at 514-848-2424 ext. 7613 between 8:00am and 10:00pm on weekdays and between 9:00am and 5:00pm on weekends.




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