We believe we can help our community by providing useful tools that anyone can use.
Below are some of the tools that were developed during the first phase of the digital strategy initiative. We will continue to look for opportunities to update and add to these tools as our projects progress.
A handbook containing a series of fictional personas to help create empathy with different users during the course of a project or the design of a new service.
Public Consultations with Indigenous Students & Faculty
Report on a series of interviews, conducted in late April to early May of 2020, to identify Indigenous-specific challenges related to Concordia’s digital environment, and understand what Concordia’s main future priorities should be according to Indigenous students and faculty members.
Report on a series of interviews and small focus groups, conducted in February 2020, to provide insights into how our new students and employees experience our various touchpoints so that we can identify current and future opportunities to harmonize the overall user experience.
Our initial consultation process (Feb-May 2018) presented an opportunity to create a series of personas that we have compiled into a handbook. These personas are fictional characters based on the research done during the digital strategy public consultations. They represent the different types of users that may use the University’s services in a similar way. Personas can be used to create empathy for different users during the course of a project or the design of a new service.