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Outcome-Driven IT Leadership

Credit: Emily Gan

Overview

Driving results in IT leadership means understanding how all the pieces fit together. This course helps leaders define meaningful outcomes, connect strategy to execution, and create momentum through alignment, metrics, and empowered teams. Build the skills to track progress, adapt with agility, and lead with purpose.

Details

Format

In person

Fee

$1,095 CAD plus tax

In-person location

1450 Guy St., Montreal 

Accreditation

e-certificate

Language

English

Start date

December 12, 2025

Who should attend 

  • Professionals in IT management roles
  • IT leaders looking to build their strategic leadership skills
  • Experienced IT executives wishing to enhance their organizational influence
  • IT professionals looking to lead high-performing teams through change

Key takeaways 

  • Identify internal customer needs to improve their experience and your service outcomes
  • Develop OKRs to align your resources and increase organizational agility
  • Set KPIs that are realistic, achievable and aligned with customer expectations
  • Apply lean principles to support continuous improvement

Course structure

Each course takes place between 9 a.m. and 5 p.m., with a 1-hour break at noon for lunch.

  • Module 1: Empowered by customers, driven by objectives
  • Module 2: Driving everyday excellence
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