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IT Services

IITS is hiring

IITS - SERVICE CENTRES

S-H-421, S-MB-S2.145, L-CC-207

 

Service Centre Agent

Scope

Reporting to the Service Centre Supervisor, the incumbent provides front-line customer service and performs a variety of technical support tasks of Audio-Visual and computer equipment. 

Responsibilities

  • Assist the Service Center Audio-Visual support team offering services to the University community forclasses, events, projects, and research.
  • Deliver, set-up, tear-down, and troubleshoot Audio-Visual equipment in classrooms, labs, specialvenues, and in remote locations as required.
  • Perform routine maintenance and installation of equipment and workstations.
  • Utilize monitoring and reporting tools to set-up and schedule daily tasks, as well as report equipmentfailures or other issues.
  • Perform other duties as assigned.

Requirements

  • Current Concordia University student.
  • Willingness to work flexible predetermined shifts anywhere between 07:00 and 23:00.
  • Passion for technology, customer service oriented, and strong interpersonal skills.
  • Experience with a wide variety of Audio-Visual equipment; sound systems, microphones, mediaplayers, data projectors, laptops.
  • Knowledge of computer equipment in both Mac and PC environments
  • Ability to work under pressure to troubleshoot technical problems.
  • Good spoken and written English; Spoken French an asset to provide basic information and respondto queries.

Compensation 

  • $12.50/hr entry increased to $13.00/hr following 4 month probation period.

Submit your cover letter, CV, class schedule, and Service Centre location preference to:

ServiceCentreEmployment@concordia.ca

Only email applications are accepted. Please refrain from contacting the department to inquire on the status of your application as only those considered for the position will be contacted.