Communication and the presence gap
Leaders may believe they communicate clearly and decisively in a meeting, but their message doesn’t quite land if it feels disconnected from what’s actually happening on the ground.
Questions and confusion only surface later because the audience felt uncertain how to address the disconnect directly. Leadership, in turn, becomes frustrated. From their perspective, when they asked if there were any questions or if their message was understood, and no one spoke up, they thought they’d been clear.
When communication gaps occur, it usually points to the leader’s inability to listen, spot non-verbal cues, and ask direct questions.
“One of the biggest issues is that leaders talk too much and listen too little,” Epremian observes. “Employees don’t feel heard or seen. They don’t understand how leadership consistently fails to realize that the problem isn’t because people aren’t trying to understand, but that they don’t know how to push back on authority that assumes its own clarity.”
When people describe leaders they trust, they don’t cite credentials. They describe how it feels to be listened to, responded to thoughtfully, and taken seriously.
Seniority scales down self-awareness
As executives climb higher up the ladder, fewer people around them are positioned to offer honest feedback. People in leadership are rarely asked to look closely at how they’re leading themselves. Many of the executives Epremian coaches struggle to articulate what they value or how they hope to be experienced beyond the role they occupy.
Without reflection, and with greater distance from the operational side of their organization, an otherwise strong presence can become situational and inconsistent.
“High-ranking people tend only to hear the noise coming from the pressure around them,” Epremian says. “They can be very reactive, or very responsive, but have very little time carved out to assess how their presence may or may not impact the operational problems that exist. That lack of self-awareness has a ripple effect.”
When there are fewer and fewer peers who can be called on to provide honest feedback, self-assessment becomes one of the few ways presence can be recalibrated.
“If you can’t lead yourself, you can’t lead a single other person,” Epremian notes. “If you can’t lead one other person, you definitely can’t lead an organization.”
Presence in action
Leadership presence and authenticity won’t change strictly through insight and awareness, Epremian notes. They’re strengthened by attention and an eagerness to examine habits that no longer serve the role or the people it affects.
Making efforts to apply self-reflection techniques won’t instantly enhance one's presence. But over time, slowing down to make deliberate choices will reinforce an executive presence that is both appreciated and respected for the right reasons, Epremian explains.
“Presence-strengthening habits are skills that are practiced and they’re accessible to everyone,” Epremian says. “They start with a choice and are followed by willingness and consistent action. Authenticity builds trust faster than any title ever will.”